Trusted Agent profile
★★★★★
273 reviews across 3 offices and 3 platforms
PFK has three offices, in Cockermouth, Keswick and Penrith. Together they have 273 reviews on three platforms, rated 4.7 out of 5 overall.
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PFK's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for PFK, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 213 reviews on Google only. Show every review
5/5
GoogleThank you so much to Julie Willson at pfk Whitehaven for finding us our dream home . Great work julie , thank you for all your Professional, friendly and helpful support.PositiveResponsiveness, Quality, Professionalism, Value
Hi Dianne, thank you for your great review, it is much appreciated. PFK Estate Agency.
5/5
GoogleVery helpful and friendly.
5/5
GoogleMost successful agency in west Cumbria
Hi Richard, thank you so much for your brilliant review. PFK Estate Agency.
5/5
GoogleFriendly, professional people.. Charlie is an asset to your company.. thank you for all your help.
5/5
GoogleVery friendly and approachable staff Julie has been very helpful and accomodating on our search
Hi Wendy, thank you for your fabulous review. PFK Estate Agency.
5/5
GoogleAmazing customer service with these guys, did everything they could to make things go smoothly
5/5
Google1st class service from a very knowledgable and professional team. I would recommend them to all. Thanks PFK.
5/5
GoogleHave viewed several properties this New Year with this estate agents and all the staff have been very knowledgeable and genuinely interested in my search.
5/5
GoogleLesley and Charlie in the Whitehaven branch are incredibly knowledgeable of the local area and were a massive help through the sale of our old house and the purchase of our new home - top work guys!!
5/5
GoogleThey couldn’t have been more helpful and secured a good result. They were recommended to us and we recommend PFK Whitehaven estate agency to everyone else
5/5
GoogleSold my house in 5 weeks for 96.25 percent of market value. Great team at PFK extremely professional and helpful
5/5
GoogleLeslie was very helpful and efficient, but Charlie deserves a special mention as he went above and beyond with all the queries he had to deal with!
5/5
GoogleExcellent service despite initial buyer pulling out. PFK were there every step of the way advising, chasing and doing all they could to help the sale along.
5/5
GoogleI am interested in securing a property close to the western edge of the Lake District and contacted PFK Whitehaven to help in the search. The help I am receiving is top notch -- given patiently, frankly, with a great deal of consideration. We still haven't managed to clinch the deal we seek but our confidence in PFK Whitehaven is such and the help we have received is of such a high order that we have not sought to contact any other estate agent.
5/5
GoogleThe staff at this Estate Agency are absolutely fabulous. Nothing is too much trouble and they always keep me updated. A big shout out to Charlie as he goes way beyond the call of duty. A well deserved 5 star rating from me.
5/5
GoogleI have very recently completed on a property with PFK Whitehaven , and it’s been a journey but with their support and professionalism I’m looking forward to a new home. Being a buyer I have felt equally as important as their clients the sellers from the onset. Regular contact with updates , speedy replies to queries . Impressed with communication with all parties . Thank you Charlie Shaw . I think sometimes business takes over from the real meanings of something as buying a home and also for those selling a property with memories ... Once again thank you PFK for taking care and consideration of both parties. I would have no hesitancy in recommending PFK Whitehaven and if ever needed they would be my first choice.
5/5
GoogleThe sale of my property could not have gone any smoother. Lesley was enthusiastic, friendly & helpful the moment she walked through the door. Her photos were excellent and her description of my property perfect. Charlie constantly sent me updates & was always available to answer my many questions. PFK Whitehaven are by far the best agents I've ever dealt with.......it's all about trust!!
1/5
GoogleRating only, no written review.
1/5
GoogleWorst experience ever
5/5
GoogleSuper friendly and very helpful - probably the pick of local agents
3/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cockermouth has the most, with 273 reviews rated 4.7 out of 5, followed by Keswick with 58.
The three PFK offices, by town:
Yes. In The Trusted Agent 2026 awards, Cockermouth won Trusted Agent.
