Trusted Agent profile · Dorset

Pettengells reviews in Highcliffe, New Milton and Christchurch

4.7

★★★★★ Excellent

121 reviews across 3 offices and 2 platforms

www.pettengells.co.uk

Pettengells has three offices, in Highcliffe, New Milton and Christchurch (Dorset). Together they have 121 reviews on two platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

120

Reviews on Google

All 3 offices

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

All 3 offices

Reviews may appear on more than one platform.

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Pettengells's three offices, most reviewed first. Each has its own page.

Latest reviews from every Pettengells office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We had a great experience with the team. Simon and Polly, in particular, were very professional, warm and reassuring, with excellent communication throughout. We’re really grateful for all their help in making our move as smooth as possible, especially as they helped us get back on track after a chain had previously broken. They were incredibly flexible, always happy to answer our questions, and made what could have been a stressful process much easier. We would highly recommend them and would definitely use them again in the future.

Kerry · 10 October 2026 · Pettengells Highcliffe

5/5

Google

Huge thanks to Simon, Polly, Caroline and Adrian for all your help! I would highly recommend Pettengells, they took great care of us.

Vic · 6 October 2026 · Pettengells Highcliffe

Agent replied · 10 October 2026

Thank you for your kind words Vic. We are so pleased we could help you sell your home and find your new purchase. We wish you and your family all the best in your lovely new home!

5/5

Google

Fabulous experience with the great team at Pettengells, genuinely lovely people that made the whole buying experience so pleasant. Highly recommend!

Marian · 12 September 2026 · Pettengells Highcliffe

Agent replied · 10 October 2026

Hi Marian, thank you for your kind review its much appreciated. The team were happy they could assist you throughout your purchase, and wish you all the best in your new home!

5/5

Google

The team from Pettengells has been brilliant throughout the entire process of our house sale and the new purchase. Polly, Simon and Caroline's patience, diligence and knowledge ensured we were comfortable and assured in the process. We highly recommend Pettengells for their professionalism from the whole team and for making us feel taken care of in the process.

Claire · 10 September 2026 · Pettengells Highcliffe

Agent replied · 10 October 2026

Hi Claire, thank you so much for your lovely review. The team are delighted that they could help you with both your sale and purchase. We wish you all the very best in your new home!

5/5

Google

Although there are other estate agents in the area who we reached out to, Pettengells (we dealt with Simon & Adrian initially) stood out because of their calm, professional and non-pushy approach. We were very happy for them to help us with the sale of our house, and they were also the agent for the property we were buying. The team in the office are friendly, proactive and care about giving a good customer service. Overall we would highly recommend.

Charlotte · 10 August 2026 · Pettengells Highcliffe

Agent replied · 10 October 2026

Hi Charlotte, thank you for your lovely review. We’re delighted we could help with both your sale and purchase, and it’s wonderful to hear that our team made the process a positive experience. We wish you all the very best and hope you’ll be very happy in your new home!

5/5

Google

I couldn't be happier with the service I received. The whole team was friendly, helpful, patient, and kept me informed every step of the way throughout both my sale and purchase. Polly was an absolute pleasure to deal with, and the rest of the team were just as professional and supportive. They sold my home very quickly and helped me find a fabulous new property. Everything went smoothly, and I had no issues at all. I would highly recommend them to anyone looking to buy or sell a home. Thank you all for making the whole process so easy. I'm very happy indeed!

Adele · 10 July 2026 · Pettengells Highcliffe

Agent replied · 10 October 2026

Hi Adele, thank you for your lovely review. It's great to hear you were happy with the service and we were all delighted to help you with your sale and purchase. We hope you enjoy many happy years in your new home!

5/5

Google

We were delighted with the professional way Adrian and the whole team managed the sale of our property. We were out of the area and all our requests were dealt with without hesitation. We do not have any negative comments to make whatsoever. Communication and regular updates were frequent and the property was visited by the team to ensure there were no unforseen problems. A big Thank You to Adrian, Polly and Caroline.

Joe · 10 May 2026 · Pettengells Highcliffe

Agent replied · 10 October 2026

Thank you for your lovely review Joe. Adrian and the team were delighted to assist you and your family throughout the sale of your property. We wish you all the very best!

5/5

Google

An impressive Estate Agent in Highcliffe, Dorset. We bought our new home through Pettengells, they have gone 'above and beyond' our expectations. Polly was our main contact throughout our purchase, she is excellent and a credit to this Pettengells office, her efficiency, and communication is first class. Polly is professional, friendly and had complete empathy over a 4 month period to help us through the buying process, liaising with our sellers, tradespeople and more! A special mention for Caroline, who is also super efficient, nothing was too much trouble, her helpfulness and courtesy was really appreciated. Our other contact was Simon, a thank you for stepping in to help us too, it was much appreciated. We highly recommend Pettengells.

Julie · 10 April 2026 · Pettengells Highcliffe

Agent replied · 10 October 2026

Hi Julie, thank you so much for your lovely review. We're delighted to hear that Polly, Caroline and Simon were able to support you throughout your purchase and make the process smoother for you. Your kind words mean a lot to the team and we are so pleased for you both. Wishing you many happy years in your new home!

5/5

Google

A very professional friendly and helpful service, in particular from Polly who kept us up to date and answered our many questions with the purchase of our new house. Would thoroughly recommend.

Lea · 10 April 2026 · Pettengells Highcliffe

Agent replied · 10 October 2026

Hi Lea, thank you for your kind words. Polly and the rest of the team were pleased to assist you throughout your purchase. We hope you enjoy your new home and wish you all the best!

5/5

Google

Faultless service from Simon Gordelier at Pettengells in Highcliffe, Dorset. Simon is always professional, patient & has expert knowledge. Highly recommended if you're considering which estate agent to assist you with your property requirements.

John · 10 April 2026 · Pettengells Highcliffe

Agent replied · 10 October 2026

Hi John, thank you for your kind review. Simon was pleased he could assist you throughout your property search.

5/5

Google

We had a fantastic experience with Pettengells New Milton who succeeded where others had failed. From the moment Kevin came to see our place, we had viewings lined up almost immediately and a were kept up to date with the feedback. They always returned our calls when asked to and a special shout out to Matthew who provided such a calming, reassurance when things seemed to be getting a little stressful in the chain. Sold at a reasonable price which shows it was priced correctly from the off with no over promising from the estate agent as some do. From our first meeting to handing our keys over, we have had nothing but a positive experience. Would highly recommend.

Michelle · 16 March 2026 · Pettengells New Milton

Agent replied · 16 April 2026

Thank you for your kind review. We are really pleased your move all worked out well and you were happy. Good luck moving forward from all at the Pettengells New Milton Team.

5/5

Google

Absolutely superb service from the moment we called in searching for our property to final purchase, answered questions and chased queries with consummate efficiency right through to completion.

Mark · 10 March 2026 · Pettengells Highcliffe

Agent replied · 10 October 2026

Hi Mark, Thank you so much for your lovely review, we truly appreciate it. We’re delighted we could assist you throughout your purchase and make the experience a positive one. Wishing you the very best, and we look forward to seeing you soon!

5/5

Google

The team at Pettingells were fantastic from the outset. They made the whole process of our sale easy from start to finish. We couldn't have been happier with their hard work and dedication throughout. Thanks especially to Caroline and Polly for your excellent communication - keeping us in the loop on all matters. Thanks so much to all 🙂 …

Debbie · 10 March 2026 · Pettengells Highcliffe

Agent replied · 10 October 2026

Thank you for your kind words, Debbie. The team here were delighted to help you throughout the sale of your property, and it was a pleasure assisting you both.

5/5

Google

If you’re looking to buy or sell, I would highly recommend Simon at Pettengells. Simon is exactly the kind of estate agent you want on your side. When we were searching for our relocation property, he truly left no stone unturned. He regularly contacted us to let us know about properties coming to market and was incredibly proactive throughout the process. In fact, he was the only Highcliffe agent who did this. What really stood out was how carefully he listened to what we were looking for. Rather than sending us every property available and hoping something would stick, he only shared homes that genuinely matched our criteria. More agents should take this approach instead of relying solely on Rightmove enquiries. If we were to sell in the future, we would use Simon in a heartbeat, knowing how thorough, professional, and dedicated he is. Thank you so much to Simon and the whole team for helping make our relocation possible! Charlotte & Ben

Charlotte · 10 March 2026 · Pettengells Highcliffe

Agent replied · 10 October 2026

Thank you so much for the wonderful feedback, Charlotte & Ben. Simon will be delighted to hear your kind words. It was a pleasure helping you with your relocation and we’re so pleased we could help you find the right home. Wishing you all the best in your new home, and we’d be delighted to help you again in the future.

5/5

Google

Simon and all the team at Pettengells have been incredible. Having found a house we loved, Simon worked so hard to secure it for us and with a short time to turn around the sale, it couldn't have gone any smoother. A total pleasure to deal with, (as are all the team) honest and up-front with answers to all the questions we had and really made the whole process simple for us. I wouldn't hesitate to recommend or personally use them again. Honestly, thank you so much Simon and team!

Hannah · 10 February 2026 · Pettengells Highcliffe

Agent replied · 10 October 2026

Hi Hannah, thank you for your lovely review. We were all so pleased that we could help you and Marcus with the process. Wishing you many happy years in your beautiful new home!

5/5

Google

Polly and the team were simply brillaint at helping my partner and I buy our first home together, she helped us answer all the newbie questions we had and I cannot reccomend them enough!

Stan · 10 February 2026 · Pettengells Highcliffe

Agent replied · 10 October 2026

Hi Stan, thank you for your lovely feedback. Polly and the team were so pleased we could assist you in buying your first home. We hope you have many happy years there and wish you all the best!

5/5

Google

I recently purchased a flat with Pettengells Estate Agents in Highcliffe, Dorset. The whole process was new to me as I lived in my previous place for a very long time..The whole team went out of its way to make me feel very welcome and at ease, answering all the questions that came up and liaising with the vendor on a regular basis. Adrian and then Simon in particular took me to the viewings and arranged them to suit my availability. But mostly I feel that Simon went the extra mile in his availability and communication skills on a warm and personal level. Thank you!

Lysiane · 10 February 2026 · Pettengells Highcliffe

Agent replied · 10 October 2026

Thank you for your kind words, Lysiane. We understand that it was a big move for you, and Simon and the whole team are delighted they could help make the process easier for you. Wishing you all the very best in your new home.

5/5

Google

Very helpful team, Simon in particular. I had to sell my Grandfathers property after his passing, which was over 100 miles away from where I live. I visited them once to put it on the market and the team took care of the rest, saving me a lot of time, trouble and travelling. Not only did they handle all of the viewings and standard procedures, but they also helped by arranging things like boiler services, taking final meter reads and suggesting local removal companies etc, which made the whole sale process very smooth and less work/stress for me. A very good experience overall.

Joe · 30 December 2025 · Pettengells Highcliffe

Agent replied · 13 January 2026

Hi Joe, thank you for your kind review. Simon and the team were delighted to help with the sale of your Grandfathers home. Wishing you all the very best.

5/5

Google

What a fabulous estate agents, nothing is too much trouble and they have all excelled, going above and beyond the call of duty. I can not praise them enough, to all the staff at Pettengells you are all stars, Sally M

Sally · 23 December 2025 · Pettengells Highcliffe

Agent replied · 13 January 2026

Hi Sally, thank you so much for your lovely review. The whole team is delighted we could help sell your home. Wishing you all the very best for the future!

5/5

Google

I can thoroughly recommend Simon, Caroline and the team for their friendly, helpful and considerate assistance in looking for my new property. Nothing was too much trouble and they were always happy to help wherever possible. They certainly found my new home for me!

Judith · 14 December 2025 · Pettengells Highcliffe

Agent replied · 13 January 2026

Hi Judith, thank you so much for your lovely review. Simon, Caroline, and the rest of the team are delighted they could be of assistance and help you find your new home. We wish you all the very best.

5/5

Google

Having just completed the sale of my mother's flat I'm so grateful to the team at Pettengells Highcliffe for the effort and hard work to make this happen. All dealings with the company were professional and friendly and I was always kept fully informed of developments. A special mention to Caroline for making it a stress free process with her attention to detail and organisational skills and also for arranging house clearance, electrical and gas surveys and metre readings. If you're buying or moving in the Highcliffe area, I can't recommend Pettengells highly enough.

Andrew · 14 November 2025 · Pettengells Highcliffe

Agent replied · 13 January 2026

Hi Andrew, Thank you for your lovely review. We were delighted to help with the sale of your mother’s flat and are so pleased for you that it’s now completed. Congratulations!

5/5

Google

I recently sold my home and purchased a new property through Pettengells and I couldn’t be happier with the service I received. From start to finish, the entire team was professional, proactive, and genuinely invested in helping me achieve the best possible outcome. The sale of my property was handled with great efficiency, they provided clear advice on pricing, marketing, and presentation, which led to strong interest and a smooth transaction. Communication was excellent throughout; I was kept fully informed at every stage, and any questions I had were answered promptly and clearly. Thanks again Adrian, Caroline , Simon & Polly.

Fin · 14 November 2025 · Pettengells Highcliffe

Agent replied · 13 January 2026

Hi fin, thank you for your kind review. We were all so delighted we could help you with your sale and find you your next home. We hope it goes well and look forward to helping you again in the future!

5/5

Google

I would fully recommend using Pettengels Highcliffe Estate Agents for selling your property. Polly is a very efficient agent whose sunny yet professional personality made the process very positive. Once a sale was agreed on the property, Caroline took over guiding us through the legal next steps. Both ladies were very good at communicating with both ourselves and between each other. Many thanks Polly and Caroline for all your help during the sale of our property.

Debbie · 15 October 2025 · Pettengells Highcliffe

Agent replied · 13 January 2026

Thank you for your kind review. Wishing you all the best for the future!

5/5

Google

Very easy to get on with and they get things sorted out. Will do business with them again.

Ch · 13 October 2025 · Pettengells New Milton

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Pettengells

Which Pettengells office has the most reviews?

Highcliffe has the most, with 81 reviews rated 4.7 out of 5, followed by New Milton with 39.

Where are the Pettengells offices?

The three Pettengells offices, by town:

  • Christchurch: 278 Lymington Road, Christchurch, Dorset, BH23 5QN
  • Highcliffe: Brearley House, 278 Lymington Road, Highcliffe, BH23 5ET
  • New Milton: 21 Old Milton Road, New Milton, BH25 6DQ

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