5/5
GoogleEmily Holmes at Peter Ball has been absolutely fantastic. She made the process feel easy and positive. I've really appreciated her work and kind assistance.
Trusted Agent profile
Peter Ball and Co estate agents in Cheltenham and Tewkesbury
★★★★★
212 reviews across 2 offices and 3 platforms
Peter Ball and Co has two offices, in Cheltenham and Tewkesbury. Together they have 212 reviews on three platforms, rated 4.8 out of 5 overall.
186
Reviews on Google
All 2 offices
19
Reviews on Facebook
All 2 offices
7
Reviews on Trustpilot
Business-wide
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Our offices
Peter Ball and Co's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 185 reviews on Google only. Show every review
Google5/5
GoogleEmma Batsford and her lettings team at Peter Ball in Cheltenham have looked after us and our flat for the past 5 years. They are extremely helpful and we would highly recommend them.
5/5
GooglePeter Ball were so helpful with the purchase of our house. The made requent contact providing us with an update and made sure the process ran smoothly.
5/5
GoogleElaine Meadows and the Lettings team have always been very helpful and know about the latest legislation. We feel ourselves and our Tenants are being looked after. Elaine is very knowledgeable and is quick to respond to any query or concern. Would recommend. Jackie
5/5
GoogleI received excellent service with Peter Ball from valuation to completion on the sale of 2 properties in 2021 and 2022. The staff were professional and offered good guidance as well as listened to my specific needs.
5/5
GoogleI used Peter Ball in Cheltenham to rent a property and they were excellent. Very professional, called me back on time, easy to get on with, great advice given. Would recommend in a heartbeat.
1/5
GoogleSo the staff I spoke to are lovely, and professional. However, after putting an offer in for a rental property, I was left chasing over email and phone for an update. From when we put the offer in Wednesday last week, through till today (Thursday) I have heard nothing! Did we get the property? No…they found time to update the Rightmove website to say let agreed. Whilst we might not have been successful, a quick email to let us know would have been kind. Instead I’ve felt like a second class citizen desperately trying to get an update. Not a nice way to feel when it’s already hard enough trying to find somewhere to rent.
Agent replied · 24 August 2024
Hi Kira, I am so sorry to hear about your experience. Unfortunately, due to staff illness, we have not dealt with this matter in the manner we normally would. We pride ourselves on our usually excellent service (as many other reviews will testify) but have let ourselves down in this instance. Sincere apologies. We would be more than happy to assist you in your continued search and do our best to find a home for you, so please don’t hesitate to get in touch if we can help you. The Peter Ball Team
5/5
GoogleI would like to say thank you to all the team but especially Emma for all the help through my tenancy. They are professional, approachable and respond quickly to any correspondence. I found them a pleasure to rent through and highly recommend them for both tenants and landlords.
Agent replied · 24 August 2024
Thank you very much for your kind words about Emma and the team, much appreciated.
5/5
GoogleFantastic experience with Peter Ball throughout. Great communication and very helpful at answering questions from a first time buyer! Special thanks to Dionne, who really stepped up to help my flat complete and always so friendly over email - really made a difference and helped anxieties. Thank you all :)
5/5
GoogleWe have dealt with Peyer Ball letting for 5 years plus and have had excellent service throughout. In particular, Emma Batsford has been a reliable and friendly contact who deals efficiently and promptly with any issues.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAs a longstanding customer of the lettings department I want to give full praise to the high standards of service we always get from the team. Elaine and Emma have always managed the property with diligent attention to detail providing excellent service to our tenants.
5/5
GoogleI have found Peter Ball & Co. Lettings department to be thoroughly professional and highly responsive throughout the years that I have been dealing with them. All departments handle their responsibilities in a courteous and professional manner, with nothing being too much trouble. I thoroughly recommend the organisation to anyone who is thinking of becoming a landlord or who is looking fo a change of agent.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleHighly recommended! So lovely to deal with a company that understands and respects your needs and personal circumstances; making you feel like a valued customer. Belinda and Edward worked so hard to help me and my daughter relocate back to Cheltenham - professional, friendly and just thoroughly wonderful! Thank you so much!
5/5
GoogleI’ve been letting our property with Peter Ball for more than 5 years. I never had any problems with them. They are always professional polite and quickly respond my questions, especially Emma. I would highly recommend.
Agent replied · 24 August 2024
Hi Milan Thanks -glad to hear you are pleased with the service. Kind regards Mark
5/5
GoogleHave been with Peter Ball for a number of years now and the lettings team are fantastic. The team, especially Emma, are very responsive and deal with anything I have needed very quickly and made me feel very comfortable. Highly recommend.PositiveResponsiveness, Professionalism, Value
5/5
GooglePeterBall Estate Agents have managed the renting of our property for 8 years. We have to move around the country with an itinerant job stationed in different places with house for duty. We have been able to keep our original property let from a distance. It helps us feel secure with a base to return to, we could not have done this with out PeterBall. They have been very good at solving concerns promptly, keeping up with regulations for us and regular contact, checks and maintenance.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 24 August 2024
Many Thanks for the review, we are all very pleased that you are happy with the service we carry out for you. Kind regards Mark
5/5
GoogleWe have been renting with Peter Ball in Cheltenham for 6 years now and can't recommend it enough. Fantastic service, very friendly and responsive team. Emma and the rest of the team have always been helpful whenever we needed anything.PositiveProfessionalism
5/5
GoogleWe have used Peter Ball for several years and have nothing but praise for Elaine and all the lettings team. All enquiries from us or from our tenant are dealt with quickly, courteously and effectively, so that things are sorted and resolved to everyone's satisfaction.
5/5
GoogleThankyou for a wonderful service selling our house!! Emily has been extremely professional and hard working in ensuring we got a sale. She is an excellent communicator, optimistic yet realistic, and kept us informed of feedback after every viewing. Will be recommending to our friends!! Xx
5/5
GoogleI believe my conveyance would never have gone through had it not been for Lesley Rhodes. Her patience, politeness, professionalism, calmness and diligence were remarkable. It was easier to communicate with Lesley than with my solicitor. She always replied quickly to my emails and was open and honest through the whole process. She is a fantastic asset to Peter Ball & Co. Thank you LesleyPositiveResponsiveness
5/5
GoogleI as a landlord I have been using Peter Ball for quite a number of years,their help on various occasions has been invaluable to me. Always professional but with a very approachable manner. Emma and Elaine as well as the rest of the letting team give an excellent service.PositiveProfessionalism
5/5
GooglePeter Ball & Co have been great to work with, so nice to have a good experience with estate agents for a change! Ricardo was particularly helpful and we wouldnt hesitate to use them again.
5/5
GoogleMy mum is currently selling her property with Peter Ball & Co Cheltenham branch and we cannot express how pleased we are. Both Alan & Emily have been extremely professional, patient and moreover kind throughout the whole process. Emily went out of her way (which isn’t part of the service) to help mum with some of the paperwork involved! Highly recommendedPositiveResponsiveness, Quality, Professionalism
5/5
GoogleI chanced upon Peter Ball & Co when I was looking for three estate agents to provide a valuation for probate. I later chose them to handle the sale of my late parents' home. For both exercises they were friendly, helpful and efficient. The initial probate valuation was carried out straight away and the sale was very quick. I would thoroughly recommend them.PositiveResponsiveness, Quality, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Peter Ball and Co
Which Peter Ball and Co office has the most reviews?
Cheltenham has the most, with 141 reviews rated 4.7 out of 5, followed by Tewkesbury with 78.
Where are the Peter Ball and Co offices?
The two Peter Ball and Co offices, by town:
- Cheltenham: 1-3 Shurdington Road, Cheltenham, GL53 0JB
- Tewkesbury: 1 Barton Street, Tewkesbury, GL20 5PP
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