Trusted Agent profile
★★★★★
756 reviews across 3 offices and 3 platforms
Paul Dubberley Estate Agents has three offices, in Tipton, West Bromwich and Wolverhampton. Together they have 756 reviews on three platforms, rated 4.5 out of 5 overall.
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Paul Dubberley Estate Agents's three offices, most reviewed first. Each has its own page.
Showing 725 reviews on Google only. Show every review
5/5
GoogleI went at Paul Dubberley Manisha helped us to arrange my new mortgage, she has been so helpful and explained everything very nicely to us . She communicated with us very great. Very helpful throughout the process.
Thank you for leaving us your superb 5* review Kiran. Best wishes, Lucy, Customer Relations.
1/5
GoogleHonestly the worst service I have ever seen in a housing agency. There is only one solution to this and is to get rid of the young staff, they are untrained and absolutely lazy. They promise calls and never call back. The main 2 lads are Ethan and Lee, I don’t know how they got this job but honestly I cant believe how slow and useless they are. You try to book a viewing with them they are late, you ask them to call you and they never. So many times I was told I will get a callback and not even one. Lee that rude child that needs to go back to primary school is so unprofessional. I asked him over the phone about a mortgage and he rudely replies “How am I meant to know”. Seriously! An agency that has not trained their staff whatsover. Ethan on the other hand isnt rude but just extremely lazy. PLEASE AVOID! DONT SELL OR RENT YOUR PROPERTY IN THIS BRANCH, THEY ARE A BUNCH OF LIARS AND SCAMMERS. If you arent a property investor they will use and abuse you. TRUST ME
Hello Reddit, we are truly sorry to hear about your experience and appreciate your feedback. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly and work towards a resolution. Kind regards, Lucy, Customer Relations.
5/5
GoogleSorry for the delayed review… after such a quick turn around time for our first time buy it’s been hard to get the time to write it. This is testament to the conscientious and fantastic service provided by Mr Kevin Thompson. He guided us from day 1 and nothing was ever too much trouble. Consistent engagement, sorting solicitor issues, getting us the best property we could imagine through to just addressing any niggling concerns. We could not have asked for a better service and would 100% recommend Kevin’s services to anyone looking to make moving/ buying a slick and efficient process- many thanks Kevin- Steve and Nathan
Thank you for your 5* review Steve. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
Hi Imene, We are sorry to hear about your experience. If you would like to discuss your concerns further, please contact us at complianceresidential@connells.co.uk Thank you for sharing your feedback. Best regards, Paul Dubberley Estate Agents West Bromwich High Street
5/5
GoogleExceptional Customer Service Provided by Holly Fairclough. Best of the Best & Highly Recommended Honestly ✅
Many thanks for your marvellous 5* review and recommendation Abdulmajed. Best wishes, Lucy, Customer Relations.
5/5
GoogleThankyou to Elisha and chelsea for all your help with my property search you both made it so much easier and stress free , both very professional at all times and nothing was too much trouble i would highly recommend you both to my friends and family in their seach for a property Thankyou
Many thanks for the fantastic recommendation and 5* review Joanne. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have rented two properties off paul dubberly west bromwich never had a problem always had amazing experiences with them thank you gone behind and over for us thank you chelsea x
Thank you Molly for taking the time to leave us your excellent 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleAwful awful awful !!!! Be careful guys the agency is literally a fraud! Worst rental experience ever, I rented on February a flat in metro court High street West Bromwich and before I sign the contract I told the letting advisor Elisha that Am not renting the flat with a faulty lift noting that I live in the highest floor, she said that it’s been only few days since it stopped working and it will be fixed within your moving dates… moved in and the building was in awful state broken lift strong smell, not clean at all. The worst part is I spoke to my neighbour who lived in the building for 2 years and she said the lift wasn’t working since she moved in and that was a shock for me. My partner is disabled and suffering with the day to day life I decided to look for another property. Emailed them explaining the situation and the misleading they said that they can’t cancel and a 2 months notice is needed and I need to pay rent for. I decided to take a solicitor and speak to trading standards about it so currently in the process to build a case against them. And a final note to James, I am leaving this 01/07 and you will get nothing from my part. Enough is enough!!
Hi Hamza, We are sorry to hear about your experience and the challenges you faced with the property. Your feedback is important to us. Please contact us at complianceresidential@connells.co.uk to discuss this matter further. Thank you. Kind regards, Lucy, Customer Relations.
5/5
GoogleStarted renting a property few days ago with paul dubberley. We had a great expericance thanks to chelsea ullman! She was brilliant from minute one She communicated with us on every step Explained how everything was going to go Also got us moved in on our desired date Couldn't ask for anything better!
Thank you for your terrific 5* review and thank you for your kind words Alyssa. Best wishes, Lucy, Customer Relations.
5/5
GoogleHaving just completed my third purchase with Paul Dubberley West Bromwich since 2017 I can honestly say the service just gets better and better. The staff have been amazing and have gone over and beyond to make sure the transaction has gone as smoothly as possible. Bindy the manager who I met in person to submit my offer with has been very professional throughout the purchase. Ethan was present whilst I viewed the property and he was very knowledgeable and patient. Manisha arranged the mortgage very swiftly, her communication was superb and responded to any questions I had promptly. She was always happy to help and her experience gave me the confidence that she will get me the best mortgage deal available. Overall a fantastic service provided by the team without any buying pressure. I highly recommend Paul Dubberley West Bromwich to anyone that is looking to buy, sell or let a property. Sham Hoque
Many thanks for the great recommendation, 5* review and your kind words Sham. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently started renting a property through Paul Dubberley, we couldn’t have asked for a better experience! Chelsea Ullman was absolutely brilliant any questions we had she had the answers, every thing was explained perfectly! She is an absolute credit to the business! If I could give more than 5 stars I would!
Thank you for your terrific 5* review and thank you for your kind words Alex. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service from Nicky, Great Bridge branch.
Thank you for your terrific 5* review Nicholine. Best wishes, Lucy, Customer Relations.
5/5
GoogleI wish to Thank Nicky at the Great Bridge branch for helping to sell my property so quickly. I appreciate all her help patience and efforts throughout the whole sale procedure. Thank you once again I would recommend.
Thank you Jackie for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you so much for your help to sold our property. We are really happy to work together next time. I also recommend for other people to choose your agency.
Thank you for leaving us your superb 5* review and recommendation Kestutis Kazlauskas. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy experience has been good kevin thompson was my mortgage broker he promised me that he would get me in the property before the dead line and he's done it he has done a great job.
Thank you for taking the time to leave us this tremendous 5* review Jermanie. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe day we walked into kevin Thompson office in February asking for his advice on mortgages would you belive that we had our dream home 3 months later. Kevin always kept you informed on how things was going,he always made you feel welcome when you saw him ,we would recommend kevin to anyone who wants thier dreams to come true. Thank you to kevin Thompson and the team in paul dubberley bilston.
Zoe many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom our initial meeting to our final completion, Kevin has been nothing but supportive and helpful. We had a number of hiccups and issues along the way but he guided us through it. He was honest, transparent and a genuinely nice and friendly man! I would recommend him to anyone Dion and Chantelle
Thank you for your thoughtful 5* review and recommendation Dion! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you so much to Kevin Thompson. He has been amazing for the last 10 months. Kevin has had to do multiple amendments on mortgages for us on multiple properties that fell through for various reasons. He also had to do another mortgage for us due to it running out. At no point has he ever made us feel like an inconvenience or nervous to tell him about another thing that went wrong. At every turn he was there to help and advise, we had our doubts when we first walked in due to a bad experience many years ago with a independent mortgage advisor. I'm so glad we went and met with him as he was so professional, knowledgeable and down to earth he put us at ease straight away. If you are thinking about it please go and see him, he really is amazing and works so hard for you not to mention the great deals he gets you! Thank you again Kevin!
Dear Hannah, thank you for sharing your wonderful experience with Kevin Thompson at Paul Dubberley Estate Agents Bilston. We are thrilled to hear about the exceptional service he provided you throughout the process. Kevin's dedication and professionalism truly shine through in his work. We appreciate your kind words and recommendation. If you ever need assistance in the future, please do not hesitate to reach out. Thank you for choosing us! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from Elisha & Chelsea at the West Bromich branch. Suitable tenants found quickly and we were kept well informed throughout the process. Professional attitude and a good understanding of how to deliver excellent customer service.
Greg many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Rukhsana thank for your 5* review.
1/5
GoogleAwful service, we booked in a house valuation , where we got a confirmation they will be attending in writing and no one attended on the day. No notification of them not attending or cancelling. so when it had gone 15mins of them being late , we rang the office and the man i spoke to Bindy (apparently the manager),had no remorse and instead said as no one answered the phone on the day that we were not going travel all the way from west brom to hockley incase no one was home. My argument is that if the customer has not cancelled then the estate agent should assume the valuation is still continuing and not making up their own mind on whether we will be home or not. This is very unprofessional and i will not be using this estate agent for any services again, the attitude stinks.
Hello, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
4/5
GoogleThey are very helpful and punctual for them service. We purchased our first property by Paul dubberley and didn't get any issues. For ( Skye Derby) I would say she's very helpful and friendly whenever I asked her by email or call I don't have to wait for long. All staff are brilliant and helpful. I hope when someone I buy next property by them. Thanks to (Paul dubberley )
Hi Singh Heera, thank you for sharing your positive experience with us! We are delighted to hear that Skye Derby and our team provided excellent service during your property purchase. We look forward to assisting you with your next property in the future. Thank you for choosing Paul Dubberley Estate Agents! Kind regards, Lucy, Customer Relations.
5/5
GoogleI really appreciate Mr Kevin Thompson from Paul Dubberley.Outstanding service
Thank you for your kind words, Gurvinder Singh! We are delighted to hear that Kevin provided you with outstanding service. If you need any further assistance, please do not hesitate to reach out.
5/5
GoogleTo Kevin thompson At the start of our journey buying a home it was but a dream and we thought it was going to stay a dream. we had lost hope until the very moment we met you. You are kind reliable hard working very professional and above all else you have a care for people a real genuine care that emanates and shows in all you do. Nothing was ever a problem if we called you were there if we had questions you had the answers. Nothing can really put into words what you have done for us all we can do is say thank you from the bottom of our hearts. Just know you change peoples lives and make a huge difference when all hope seems lost. You made our dream come true Kevin we will always be eternally grateful to you.
Thank you Jason Hill for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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Tipton has the most, with 266 reviews rated 4.4 out of 5, followed by West Bromwich with 245.
The three Paul Dubberley Estate Agents offices, by town:
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