Trusted Agent profile
★★★★★
756 reviews across 3 offices and 3 platforms
Paul Dubberley Estate Agents has three offices, in Tipton, West Bromwich and Wolverhampton. Together they have 756 reviews on three platforms, rated 4.5 out of 5 overall.
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Paul Dubberley Estate Agents's three offices, most reviewed first. Each has its own page.
Showing 725 reviews on Google only. Show every review
5/5
GoogleTodd was really helpful at getting me a property
Thank you so much for your kind words, we're thrilled to know that Todd was able to assist you in finding your property. Our team is committed to providing exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleTodd helped me with find a new tenant. He kept me informed and was able to find me a tenant quickly. Good service.
"Thank you so much for taking the time to leave this wonderful review! It was a pleasure working with you and I'm thrilled that we were able to find a tenant quickly. We always strive to provide the best service possible. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBrilliant service, friendly staff
"Thank you for your positive feedback! We are thrilled to hear that you enjoyed our service and that our staff made your experience a pleasant one. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe are extremely grateful for Kully’s support and hard work throughout our mortgage process. She was professional, patient, and always went the extra mile, keeping us informed and guiding us every step of the way. Thanks to Kully's dedication, we secured our mortgage and highly recommend her!
Thank you for trusting us with your mortgage process! We are so happy to hear that Kully's hard work and dedication paid off in securing your mortgage. We are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleI made seven phone calls within one day to book a property viewing. However, when I was almost arriving at the station on the train from London to Birmingham, they called to cancel the property viewing. The service attitude was extremely poor. The staff members promised to send me a confirmation text message several times but didn't do it, and they also didn't send me the email regarding the accommodation reservation as they had said. Their employees seem to completely not care whether we will rent the house or not. There are too many serious problems with the management of this company. Be careful with them.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleDon’t every buy property from paul dubberley before they say we will take care of everything but after when u paid the fees and stuff no one pick call and no reply im waiting from more then 1 year and nothing happened be aware of this kind of scam
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleVery pleased with the polite and efficient service from Nicky and her team. We were despairing of ever selling our house but Dubberleys got us over the line and assisted at every stage. Thank you!
Thank you for your kind words! We are thrilled to have helped you sell your home and we appreciate your trust in our company. We will continue to provide the same level of polite and efficient service to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleCould not be more critical of this agency. After six months, the only buyer they introduced has now fallen through, and it was entirely preventable. We were told over four months ago that the buyer’s finance had been approved and verified. Today, the buyer’s solicitor confirms the mortgage is still not in place. That says everything about this agent’s lack of diligence. Paul Dubberley have failed in every aspect, no communication, no follow-up, and no support for either buyer or seller. Dozens of emails went unanswered. When we tried to escalate, management brushed us off, hiding behind “award-winning” slogans instead of fixing real issues. This experience has been utterly disheartening. Zero service, zero accountability, and zero care for clients. Would strongly advise sellers to look elsewhere for genuine professionalism. In reality, they’ve shown no integrity, no professionalism, and no accountability. I’ve dealt with many agents over the years, this has been by far the worst experience. MW ( West Bromwich Sale)
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI just want to say a big shout out and thank you to chelsea ullam what a wonderful lady. Has helped me and my husband out so much and its really appreciated.
Thank you for your kind review! We are thrilled that Chelsea was able to assist you and your husband. Providing excellent service is our top priority and we are always here to help. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleReally helpful team and great communications. Our transaction was lengthy for various reasons, which generated some unnecessary stress. However the staff at PD did a great job in helping to progress things to a successful outcome.
Thank you for your positive feedback! We strive to make transactions as smooth as possible and are glad to hear we could help reduce any stress. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleOverall a great experience selling my property through PD Great Bridge. I put my property on the market with Nicky middle of May and it sold within days. Erik took over the sale and kept me well informed on any updates and processes that he could, as I felt I was getting no or incorrect information from the solicitor I used (company recommended through Paul Dubberley). Nicky and Erik were lovely, friendly, personable and supportive. Always ready to take on my concerns and assist as best they could. Thanks both you got me through it in the end 😁
Thank you for your kind words! Our team at PD Great Bridge takes pride in providing excellent service to our clients. We're glad we could make the process of selling your property as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had an excellent experience with Nicola and the team at Paul Dubberley Estate Agents. They were professional, helpful, and always quick to respond to any questions I had. Nicola went above and beyond to make the process smooth, keeping me informed every step of the way. I would highly recommend them to anyone looking to buy or sell a property.
Thank you for the kind words, we are thrilled to hear you had an excellent experience with our team! Our goal is always to provide professional and helpful service, and we're so happy to hear that we were able to meet your expectations. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFantastic support from Kevin! I’ve recently completed the purchase of my first home with the help of Kevin and everyone at Paul Dubberly Bilston. From start to finish, they were incredibly supportive and made the whole experience so much easier for me. Kevin was always approachable and quick to offer advice whenever I needed it, which really helped take the stress out of the process. I truly appreciate all the effort and care the team put in to make everything run smoothly. I’d definitely recommend them to anyone, especially first-time buyers.
5/5
GoogleI recently bought a house with the help of Paul Dubberley Estate Agents in Bilston. The team was very supportive throughout the process. Kevin, the mortgage advisor, helped us understand everything clearly and made the mortgage side easy and stress-free. Thank you for making our home-buying experience smooth and successful!
Thank you for choosing Paul Dubberley Estate Agents for your home-buying journey! Our team is thrilled to hear about your positive experience with Kevin and our mortgage services. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMolly and Meghan from the Lettings team gave us a fantastic service. They are helpful, friendly and and completed the process within a week.
"Thank you for your kind words! We're thrilled to hear that Molly and Meghan provided you with a fantastic and efficient service. We strive to provide top-notch customer care and we're glad it didn't go unnoticed. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
We’re so happy to hear you had a fantastic experience. Thank you for letting us know! If you have any comments to make these are valuable in helping us ensure all customers have the best possible experience!
5/5
GoogleSo far so good Smooth transactions with Olivia so far well done Bilston branch ty 😊 …
Thank you for taking the time to leave a review, we are thrilled to hear that your experience with Olivia at our Bilston branch has been smooth so far. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleOn meeting Olivia I found her very professional and informative and answered all our questions. She was very friendly and explained what Paul Dubberley as an Estate Agent could offer it was because of Olivia we decided to choose Paul Dubberley as this was our 3rd valuation. She offered us all the information we needed at the valuation meeting and afterwards
Hi! Thank you for your wonderful review. We are so happy that you had a positive experience with Olivia and that she was able to provide you with all the info you needed. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJust completed my house purchase with Paul Dubberly Bilston. Kevin and his team made the process very easy and he was always glad to help frequently going above and beyond to get the job done. Would highly recommend you go with Paul Dubberly Bilston especially if you are a first time buyer like me.
Hello Leigh, Thank you so much for your wonderful 5* review! We're thrilled to hear that Kevin and the team made your first-time buying experience smooth and enjoyable. Your recommendation means a lot to us. Best wishes, Lucy, Customer Relations Team
5/5
GoogleI was initially introduced to Kevin by Shelby after a house viewing and I couldn’t be more grateful for the help and support that Kevin and the team provided through the whole process. It was by no means smooth sailing and unfortunately I had initially decided to sell with another estate agent who were less than helpful but thankfully Kevin was always on hand to give advice and support through all of it and managed to save the situation providing alternative solutions. I am so happy that I found the Paul Dubberley Bilston team and will always be going to them in the future. Thank you!
Thank you for trusting us with your home selling journey, we are delighted to have exceeded your expectations and provided you with the support and solutions you needed! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHighly recommend!! Special mention for Manisha who helped us get our mortgage over the line. Really friendly and very quick thanks so much again!
It’s really lovely to read another 5* review and recommendation Samantha. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleHi their services are very helpful and I recommend all of you to visit the branch in West Brom they are very cooperative and provide everything easily and their process is more easy so I would be thank full to all the staff of Paul dubberly specially miss chelsea
Thank you for your excellent 5* review and kind words of our dedicated team Garry. Kind regards, Lucy, Customer Relations.
5/5
GoogleHighly recommended! Elisha and Chelsea provided excellent customer service in finding me a tenant and were very professional throughout. Their communication was first rate, keeping me fully informed at all times, and they are always prepared to go the extra mile to deliver an outstanding customer experience.
Thank you for taking the time to leave us this tremendous 5* review and recommendation Tony. Kind regards, Lucy, Customer Relations.
1/5
GoogleI had a viewing two days ago that I was very excited about and travelled an hour by public transport in horrible weather to attend. Unfortunately, I was eight minutes late. I tried calling the office 10/15 minutes before the meeting to inform them that I was delayed due to traffic and was just around the corner, but no one answered. When I arrived at the accommodation and called again, someone finally picked up and said, "My colleague waited for 10 minutes and left, and unfortunately, we won’t be able to schedule another viewing as someone will be taking the property." I had spoken to a staff member that morning to confirm my attendance and had already been waiting about two weeks to see the property. Additionally, I had to call the office multiple times in the past, and they often didn’t pick up. I understand that I was late, but given that I had been in communication with them for a while, I would have appreciated a courtesy call to double-check my arrival. Furthermore, if the property was already going to someone else, it would have been more transparent to inform me beforehand. I likely wouldn’t have taken an hour off work and wasted (overall) two hours of my day for nothing. This experience has been quite disappointing.
Hello Abigail, Thank you for sharing your experience with us. I'm truly sorry to hear about the inconvenience you faced and the disappointment it caused. We strive to provide excellent service, and it's clear we fell short in this instance. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tipton has the most, with 266 reviews rated 4.4 out of 5, followed by West Bromwich with 245.
The three Paul Dubberley Estate Agents offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
