★★★★★ 5/5
GoogleI can't write a review good enough... Elisha and Chelsea have both outdone themselves finding us our perfect family home. We are so excited for new beginnings and a good relationship with them. They have worked so hard it's not been easy for them. Things really do happen for reasons and this is the best outcome. I can't thank them enough. They have been nothing but helpful patient and supportive. Thank you again.
Ellen · 20 March 2026 · Paul Dubberley Estate Agents West Bromwich
Agent replied · 17 April 2026
Thank you for your kind words! It was our pleasure to assist you in finding your dream home. We always put our clients first and it's wonderful to hear that you had a positive experience with us. Congratulations on your new beginning and we look forward to maintaining a great relationship with you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleStaff delays requests after asking 5 respectfully times ignoring the emails I have sent.
Narinder · 17 March 2026 · Paul Dubberley Estate Agents West Bromwich
Agent replied · 17 April 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHad the pleasure of dealing with Chelsea in the letting department she was extremely professional and made sure that my property will be taken care of . Excellent service from Chelsea.
Nathan · 17 March 2026 · Paul Dubberley Estate Agents West Bromwich
Agent replied · 17 April 2026
Thank you for your kind words! We're thrilled to hear that Chelsea provided you with excellent service and that your property is in good hands. We pride ourselves on our team's professionalism and commitment to our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat service and support provided by Todd.Excellent service from start to finish. Professional, responsive, and made the whole process smooth and stress-free. Highly recommend.
Dilpeche · 16 March 2026 · Paul Dubberley Estate Agents Tipton
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that Todd provided you with excellent service and support. We pride ourselves on delivering a smooth and stress-free experience for our customers. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTodd was absolutely brilliant, as first time renters he was able to help answer all of our questions, speak to the landlord for us and we had such a smooth transition into our new home and he even checked in on us over the phone when we moved in. Thank you Todd for all of your help and for going above and beyond to make sure our first place was special and great for us
Eloise · 16 March 2026 · Paul Dubberley Estate Agents Tipton
Agent replied · 16 April 2026
Thank you for the glowing review, we are thrilled to hear about your positive experience with Todd! Our team takes great pride in providing exceptional service to our clients. We are so glad that Todd was able to make your first renting experience smooth and special. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat service and kept up to date on progress. Shannon stood out guiding us every step to completion.
Steve · 16 March 2026 · Paul Dubberley Estate Agents Tipton
Agent replied · 16 April 2026
Thank you for your kind words! We strive to provide excellent customer service and it's great to hear that Shannon went above and beyond to ensure your satisfaction. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat service from the letting team Todd in dealing with a new tenancy
Chris · 16 March 2026 · Paul Dubberley Estate Agents Tipton
Agent replied · 14 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience selling my house with this team. Shannon was my main contact throughout and genuinely looked after my interests the whole way. She kept communication clear and honest, which made the process feel far less stressful.
Aaron joined the branch towards the end of the sale and was a big help in getting everything over the line.
Will definitely be using this team again
Samee · 12 March 2026 · Paul Dubberley Estate Agents Tipton
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear about your positive experience selling your house with our team. Our goal is to provide clear and honest communication while keeping your best interests in mind. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would like to say that I am extremely pleased with the service I have been provided. Putting my property on the market and already getting offers on first set of viewings. Priced correctly, I never thought it would be this easy. I have had such great help and support and I would love to give Erik a shout out because he constantly spoke to me and helped me and is constantly helping me find my next step. Advising me every step of the way and just amazing service. 5 stars not enough. I will definitely recommend to use great bridge Paul Dubberley to my family and friends. Fantastic experience
Phil · 12 March 2026 · Paul Dubberley Estate Agents Tipton
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that you had a fantastic experience with our team, especially Erik. We strive to provide excellent service and get our clients the best results. Thank you for recommending us to your loved ones, it means a lot to us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 3/5
GoogleWritting this review on behalf of my mum as I dealt with most of the estate agent side of things for her. It was a very close call between Paul Dubberly and one of their closest competitors / neighbours as to who we as a family chose to help market my moms home. Paul Dubberly edged it as Shannon came across as very down to earth and helpful and we "thought" we had everything fully explained to us and managed to negotiate the fee's. Next stage I personally had the pleasure of meeting Erik during the viewings taking place at my moms house, no faults there, Erik was great and in-between viewings we had a lovely natter. My moms house sold pretty quickly with multiple offers on the table. The next part of process wasn't as great as at the start, many times my phone calls would go unanswered which wasn't ideal,but we managed to cross the finish line in around 18/19 weeks. Fast forward to getting the invoice from the solicitors to approve the estate agents fee's, (this is where our 3 star rating comes from) a fee for AML plus vat
Totalling £118.80 was on the invoice, I was shocked by this an queried it straight away as this was the first we knew of this charge (going back to October when mom signed up). I had an email stating the total price my mom would pay to Paul Dubberly in black and white in front of me, and this AML fee was not mentioned in this total figure. We honestly felt so mis-led and disappointed by this, I mean £118.80 for anti money laundering checks seems very excessive! Apparently we where told about this fee when we signed up, but 3 of us where present that day and not one of us rember anything about this :/ but its in the contract (unfortunately we never had a copy of the contract and i never chased this up after having the amount that would need to be paid emailed over to me, thought this would be ample evidence should any strange figures appear, lesson learnt! ) only got the contract after raising concern over the charge and low and behold the AML fee was in the contract! , this ruined what was a happy day after finally exchanging contracts. So my advice to anyone thinking of using Paul Dubberly, check check check your contract!, make sure you get your copy as the seller and specifically look out for the AML charge, £99 plus vat.
Stacey · 12 March 2026 · Paul Dubberley Estate Agents Tipton
Agent replied · 12 October 2026
Thank you for taking the time to leave a review. We appreciate your feedback and apologise for any misunderstandings regarding fees. We strive to provide clear and transparent communication with all of our clients.
★★★★★ 1/5
Googleoverall a very bad experience, we rented the property through paul dubberley but when they gave us property they talk with a very polite manners but when we leave the property they talk very rudely even they don't answered the calls , no response anymore. We have all the proofs of the property even we signed on the each and every photos of the property but they don't gave me full deposit back , at the end they said landlord know , when we rented the property on that time they said landlord don't know we deal with you so we trusted on this company. I wouldn't recommend to deal with those in future anymore. Be aware !
Jaspreet · 12 March 2026 · Paul Dubberley Estate Agents Tipton
Agent replied · 8 December 2024
We are deeply sorry for the negative
experience you had with our company. We take all feedback seriously and we
appreciate you bringing this to our attention. Please email me at
EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards,
Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI have had the upmost pleasure of working with the team at Paul Dubberley to sell my house and buy my next house. A special shout out to Gurbinder and Olivia, Gurbinder helped me to get my house on the market he was fast efficient and reliable. He went above and beyond to explain to me the whole process as being new to the whole process i was very nervous but he assured me that olivia would be there to help. I am very great full for the service Oivia provided she kept me updated weekly and made sure to keep getting buyers around not only did she do it, she then helped me through the whole process with the solicitors by sitting down with me and explaining everything. I am beyond greatfull to the team i could not recommend them enough could not of asked for a better service.
Shirley · 17 February 2026 · Paul Dubberley Estate Agents West Bromwich
Agent replied · 17 April 2026
Thank you so much for your kind words! Our team at Paul Dubberley is dedicated to providing exceptional service to our clients. It was our pleasure to assist you in selling your house and finding your new home. We're delighted to hear that Gurbinder and Olivia provided you with a smooth and stress-free experience. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 1/5
GooglePlease avoid coming to the West Bromwich branch they have an attitude problem they make faces, they do alot of eye-rolling and are really rude and snotty and are sarcastic.
They are unprofessional,talk about clients to other dubberley branch at Great Bridge.They dont keep things confidential.They dont keep you updated.Please avoid them!
N · 17 February 2026 · Paul Dubberley Estate Agents West Bromwich
Agent replied · 17 April 2026
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleHad the pleasure of dealing with Olivia. She took down exactly what I want and even tho the property was sold. She still helped me and sent me loads more properties that she thought I would like. Would 100% recommend ❤️
Keiron · 17 February 2026 · Paul Dubberley Estate Agents West Bromwich
Agent replied · 17 April 2026
Thank you so much for the kind review! Olivia is fantastic at finding the perfect properties for our clients, even when they are sold. We are happy to continue helping you find your dream property. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI am due to complete my home purchase in 2 days. Many thanks to Shannon and Taylor for being very communicative and helpful through every step of the way, made the process a whole lot easier. 😁 …
Max · 16 February 2026 · Paul Dubberley Estate Agents Tipton
Agent replied · 16 April 2026
Thank you for choosing us for your home purchase, we're thrilled to have been able to make the process easier for you! Congratulations on your new home, and thank you for recognising our team's hard work. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBeen getting help by a lad called Todd who works within the letting team here, he is absolutely amazing, alway’s keeping you up to date with everything, always going that extra mile to try and help out the best he can and will alway’s inform you on new properties which might benefit you,
Highly recommend speaking to Todd if your wanting to rent.
Stacey · 12 February 2026 · Paul Dubberley Estate Agents Tipton
Agent replied · 16 April 2026
Thank you for your kind words on Todd's services! We are thrilled to hear that he has provided such excellent assistance in your property search. Our team always strives to go above and beyond for our clients. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReview for Todd Tomkinson at Paul Dubberley
I had the pleasure of working with as my letting negotiator at Paul Dubberley, and I couldn't be more pleased with the experience. From the very beginning, Todd demonstrated an exceptional level of professionalism that instilled confidence in his abilities.
One of the standout qualities that Todd possesses is his meticulous attention to detail. He ensured that every aspect of the letting process was handled with care, making sure nothing was overlooked. This thoroughness was particularly reassuring when it came to selecting potential tenants for my property.
What I appreciated most was Todd’s commitment to keeping me informed throughout the entire process. He provided regular updates on potential tenants, taking the time to explain each candidate's strengths and suitability. His proactive communication ensured that I felt involved and confident in my decisions.
I wholeheartedly recommend Todd Tomkinson to anyone in need of a reliable and professional letting negotiator. His expertise, dedication, and attentiveness truly set him apart in the industry. Thank you, Todd, for making this experience smooth and successful!
Jesse · 12 February 2026 · Paul Dubberley Estate Agents Tipton
Agent replied · 16 April 2026
Thank you for your wonderful review! We are grateful to have Todd as part of our team at Paul Dubberley. His attention to detail, commitment to communication, and professionalism make him an exceptional letting negotiator. We are glad to hear that your experience was smooth and successful. Thank you for recommending Todd! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleThis Estate Agent is without question the very worst I have dealt with in the 30 years I have been buying, selling and letting properties. Communication is dreadful, telephones not answered, messages and emails not responded to and when contact is established a general lack of knowledge and expertise is demonstrated - but more concerning was the lack of trust they generated because of what I believe to be their self interest to combine all of their products to a sale such as brokering a mortgage, insurance etc. It appeared to me that this branch and probably all Paul Dubberley Estate Agents were behaving in exactly the way the Panorama programme exposed when they sent an undercover journalist to work in one of the parent company offices (Connells). I eventually achieved the sale of a property by talking directly to a prospective buyer and directing Paul Dubberley to accept the offer. Paul Dubberley stated that they were almost certain that the sale would not complete as the buyer could not obtain a mortgage through their brokerage. The buyer obtained a mortgage from elsewhere and completed without any issues! I raised my concerns with a Regional Manager and was advised that they were not favouring those prospective buyers who were obtaining a mortgage via them (so that they obtain the commission fee) - but I stated I found that hard to believe given the circumstances. I was offered a small reduction in the selling fee as compensation and accepted that.
This was not a good experience - and certainly not one to be repeated! BEWARE.
Isaac · 12 February 2026 · Paul Dubberley Estate Agents Tipton
Agent replied · 16 April 2026
Thank you so much for taking the time to speak with one of our senior complaints handlers today and for sharing the full details of your experience. Your feedback is extremely valuable to us, and as discussed, we are treating this as a formal complaint. Our team is now reviewing the matter thoroughly, and we look forward to updating you with our findings soon.
★★★★★ 5/5
GoogleI had an excellent experience with Shannon and the team at Paul Dubberley Estate Agents. From the very beginning, Shannon guided me through the entire process and kept me informed at every stage. She was professional, incredibly helpful, and always quick to respond to any questions I had. I truly felt supported throughout. I would highly recommend Shannon and the team to anyone looking to buy or sell a property.
Eduard · 12 February 2026 · Paul Dubberley Estate Agents Tipton
Agent replied · 16 April 2026
Thank you for the wonderful review! We strive to provide top-notch service and are thrilled to hear about your positive experience with our team. It was our pleasure to help guide you through the process and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GooglePaul Dubberley achieved a good price for my house. They worked hard to ensure the sale proceeded to completion. The agent I worked with, Ethan, was helpful and good to deal with.
Martin · 17 January 2026 · Paul Dubberley Estate Agents West Bromwich
Agent replied · 17 April 2026
Thank you for your glowing review, ! We are so thrilled to hear that our team at Paul Dubberley was able to deliver exceptional service and a successful sale for you. Ethan and our entire team are dedicated to providing top-notch service to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleEthan was absolutely brilliant from start to finish. He made both the selling and buying process incredibly easy, kept everything moving and was always on hand to help. Communication was clear, proactive and honest throughout. Couldn’t have asked for better support and genuinely made a stressful process feel manageable. Would highly recommend.
Tarandeep · 17 January 2026 · Paul Dubberley Estate Agents West Bromwich
Agent replied · 17 April 2026
Thank you for your kind words, we are so happy that you had a positive experience with Ethan! It is our goal to make selling and buying as stress-free as possible and we are glad that we could provide you with excellent support throughout the process. Thank you for choosing our business and for the recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 1/5
GoogleCalled me 5 times in the morning despite me ignoring all the calls as I didn’t know number and had been woken up by the phonecall. Answered the 5th time telling them they have the wrong number and not to spam me call people, blocked number and they called off another. Alarm bells went the second I saw it was a Birmingham number and I live 4 hours away from there!. AVOID.
Hann · 17 January 2026 · Paul Dubberley Estate Agents West Bromwich
Agent replied · 17 April 2026
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleNicky and the Team at Paul Dubberley in Great Bridge were pleasure to work with. A big thank you to Shannon Rae-Kibble, she was amazing from the point of valuation, sale, to completion. She was efficient, quick to respond with follow ups, throughout this journey. Thank you so much.
Hasu · 12 January 2026 · Paul Dubberley Estate Agents Tipton
Agent replied · 12 October 2026
Thank you for your kind words! We are thrilled to hear about your positive experience with Shannon at our Great Bridge location. Our team takes pride in providing efficient and responsive service to our clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have been in our property now for over 1 years and this wouldn't have been possible without Nicola and the entire Paul Dubberley Great Bridge branch for their professionalism. Acted on our behalf and mediated between seller, Solicitor and ourselves till completion.
Emmanuel · 12 January 2026 · Paul Dubberley Estate Agents Tipton
Agent replied · 12 October 2026
"Thank you for your kind words! It was our pleasure to assist you in finding your perfect property. We take pride in providing top-notch service and are so happy we could make the process smooth for you. Kind regards, Lucy, Customer Feedback and Support Team
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