Parsons Son and Basley estate agents in Brighton and Portsmouth

★★★★★ 1/5

Google

Leading up to the viewing I had professional exchanges with Ellie by email. She responded quickly and was very friendly. The day of the viewing my husband and I walked 45 minutes to the flat. When it was time for the viewing and nobody came I checked my phone to see a missed call 40 min. earlier. I phoned back and it was the agency. The man on the other end of the phone was short with me and said he tried calling several times and left a voice mail, but the flat was no longer available. I did not have a voice mail and only had the 1 missed call 40 min. before the viewing. It was extremely frustrating as I am pregnant and wasted a lot of time for my husband and I to walk 45 min. to/from the flat. I appreciate the man from the agency said he tried to call, but it was unprofessional to cancel so last minute and then to claim he called several times and left a voicemail when that was clearly not the case according to my phone records. If you use this agency I recommend you stick with Ellie.NegativeProfessionalism

Caroline · 23 October 2020 · Parsons Son and Basley Brighton

★★★★★ 1/5

Google

Rating only, no written review.

Becca · 17 June 2020 · Parsons Son and Basley Brighton

★★★★★ 1/5

Google

Rating only, no written review.

Kep · 17 June 2020 · Parsons Son and Basley Brighton

★★★★★ 1/5

Google

Poor communication States no personal possessions in communal areas but ignores repeated requests Very poor service

Alan · 17 June 2020 · Parsons Son and Basley Brighton

★★★★★ 1/5

Google

Very unprofessional in every way. If you are a leaseholder you are just someone to be bullied by these people.

Mike · 17 June 2020 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

We rented an apartment for 2 years with them and always had great service from Karen and the lettings team. One of the best agencies I’ve rented from!

Adriana · 17 June 2020 · Parsons Son and Basley Brighton

★★★★★ 1/5

Google

Arranged a viewing via email. This was needlessly tedious for what it was but we had it arranged and confirmed by email and it was done. That should have been it. The last email received was to tell me I was going to get a text to confirm it and to give me the address. The text showed an address on a different road to the one I was arranging for, but they were right next to each other, and got me to call them to confirm the viewing. So I had an email to tell me to get a text to tell me to call them to tell them I was going to the viewing we had arranged the day before. I asked why the road was different, the guy was clueless as if it was a typographical error. But fine, whatever... that doesn't matter too much. Turns out the reason it was different is that they booked me to view the wrong property and nobody noticed, even when I brought it up. I have no faith in them as a company.

Steele · 17 June 2020 · Parsons Son and Basley Brighton

★★★★★ 1/5

Google

Terrible estate agents, slimy management. I rang to check up on the progress of my accepted offer, only to find I had been gazumped 3 days earlier. No one had contacted me, management gave pathetic and unprofessional excuse. Quite frankly they were rude and patronising. Worst experience I've had in all my time dealing with estate agents.

Eli · 17 June 2020 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

I am rating the letting and management department of Brighton office, which is relevant to my experience. I own a property in Brighton and I had it fully managed for around 8 years. Different people worked in the letting team, and my experience was always positive with the property being let quickly. When it comes to full management service, the property manager looked after everything from check-in to maintenance and check-out. She also communicated everything clearly and was available when needed, which I was happy with.

Haidora · 17 June 2020 · Parsons Son and Basley Brighton

★★★★★ 1/5

Google

Rating only, no written review.

Hove · 18 June 2019 · Parsons Son and Basley Brighton

★★★★★ 1/5

Google

They manage our block, appalling service, lots of damage to building from their neglect, none of the residents are happy

A · 18 June 2019 · Parsons Son and Basley Brighton

★★★★★ 1/5

Google

Truly awful experience, lie after lie, crooked people willing to con people. On a good note nice to see they deleted some of there fake reviews written by there own auction manager.

Kamran · 18 June 2019 · Parsons Son and Basley Brighton

★★★★★ 1/5

Google

I don't know on the landlors side, but surely in a tenant side they have been terrible. I have received petty excuses everyday for a house I wanted to view and different colleagues told me completely different things and now I have lost it. Poor customer service is a euphemism. Strongly non-recommended. Terrible, terrible terrible.

Paolo · 18 June 2019 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

You hear stories of bad estate agents, Parsons Son and Basley are not one of them. They're honest and efficient, in 2 years we didn't have one problem with them. Highly recommend them.

Natasha · 18 June 2019 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Would highly recommend Parsons, have used them on a professional and personal basis dealing with Karen, Rachel, Jessica who have always been efficient, friendly and competent. I have always felt in extremely safe hands with Parsons. Service is very good.

Harrison · 18 June 2019 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

We just wanted to say thanks to the sales team. For such a big company Nick and Harvey truly do add a personal touch to things. Out of all the agents that we have dealt with over the years, a few stand out and you guys are up there. No hidden agendas with anything. All advice was given in a cool and calm manner. Nick’s valuation wasn’t the highest out of the 4 valuations we received but it was the one we felt was achievable in the tough 2018 market. Both myself and my partner work difficult shifts but the guys worked out how to do viewings around it and made it look easy. The little touches after the sale was agreed were great and the updates throughout the sale were very helpful. Thanks John and Amy

John · 18 June 2019 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Having had bad experiences in the past with estate agents, I entered into a contract with Parsons Son & Basley to sell my house with scepticism. However Nick and Harvey were great, and I felt as though they went the extra mile in trying to find us a buyer. I am more than happy to recommend them :-)

Debbie · 18 June 2019 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

What can I say about Nick Simmonds of Parsons? A true professional and a gentleman. My Mother purchased a property, which Nick was the agent for, but unfortunately for him it was no easy sale. We had the worst time with a property managing agent who tried everything he could to scupper the sale for my Mother. My Mother is invalided and as you can appreciate she was very stressed and it caused her illness to flare up. Lucky for us we had some wonderful supports around us to heal the huge cracks caused by this awful man. Nick was always calm and never seemed phased by anything. Nothing was too much trouble for him and he'd do anything he could to ensure all concerned were taken care of. I would highly recommend Parsons, and especially Nick, if you have a residential property which needs selling. I've used them before and I've never been disappointed. Carey

Carey · 18 June 2019 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

I have rented a flat through Parsons Son and Basley for some time and had very positive experience with the agency. The whole of Lettings team, in particular Jessica, Rachel and Ben have been of great help in resolving any and all issues that I’ve had, they have been attentive, proactive and highly professional every time I dealt with them. I thoroughly recommend their agency for potential landlords and tenants in the Brighton and Hove area.

Adam · 18 June 2019 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Rating only, no written review.

Stephen · 18 June 2018 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Michael Keilthy provided a professional and well followed up service with a relaxed and friendly nature - thank you.

Cam · 18 June 2018 · Parsons Son and Basley Brighton

★★★★★ 1/5

Google

Very unprofessional. Wasted our time. Bad communication while trying to view a house. The agent didn't turn up and did not let us know. 15 minutes late rang but left no message. When we called back on various numbers no one picked up. We were informed after visiting the office that their employees don't have mobile phones.

Henry · 18 June 2018 · Parsons Son and Basley Brighton

★★★★★ 1/5

Google

We've been trying to get the communal damp sorted out in our flats in Brunswick Street East for three months with no success and they are not even returning our calls! What are they actually doing for their management fee? If they don't sort it out pronto, we will be looking for a new management company. Judging from the reviews on this thread, nearly all the complaints tend to be about maintenance and management, so this is clearly their weakest area.

Laura · 18 June 2018 · Parsons Son and Basley Brighton

★★★★★ 5/5

Google

Providing a nonsense-free service, together with help with all the points requiring attention, Parsons Sons and Basley made the sale of my house a painless, efficient and successful process. Michael and his dynamic team were always professional, friendly and polite. Many thanks!

Dominic · 18 June 2018 · Parsons Son and Basley Brighton