5/5
Ellie was very friendly and helpful throughout the process and we finally moved in to our new flat:)
Agent replied · 16 June 2024
Thank you Kind Regards Michael Barber (Director)
Trusted Agent profile
★★★★★
255 reviews across 2 offices and 2 platforms
Parsons Son and Basley has two offices, in Brighton and Portsmouth. Together they have 255 reviews on two platforms, rated 4.1 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Parsons Son and Basley's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Parsons Son and Basley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 242 reviews on Google only. Show every review
5/5
Ellie was very friendly and helpful throughout the process and we finally moved in to our new flat:)
Thank you Kind Regards Michael Barber (Director)
5/5
I like to deal with people, who knows what they’re doing. Responding to your email straight away (quite rare these days). All the best to Helen, Sarah and April from Bognor Regis office.
Thank you
5/5
Amy and Hannah have both helped to make the change of tenant go smoothly and I would be very happy to recommend PSB to every lanordlord
Hello, Thank you for the kind comments. Kind Regards Michael Barber (Director)
5/5
I have lived at Fitzleet House for over 5 years now. I’ve always found the staff very helpful, especially Nichôla Swan. Nichôla has been amazing, she has been so efficient, friendly and always happy to help which has been really nice. Thank you all x Emma Saunders
Thank you
5/5
Parsons Son & Basley Lettings are a great agent to deal with. Friendly and professional service and always happy to help. The whole team are a pleasure to work with.
Thank you
5/5
Good professional service - they've been quick,helpful & courteous at every stage. We dealt most with an agent named Ellie Cover, who was especially great!
Hello Jake. Thank you for the kind comments Kind Regards Michael Barber (Director)
5/5
Been a tenant with PSB for 6 years. Friendly, professional staff who are always happy to help. Brooke in Lettings is excellent at helping tenants with any issues that arise.PositiveResponsiveness, Professionalism
Thank you
5/5
We have found Brooke Evans extremely efficient and most professional in handling our residential property portfolio . She is very helpful in negotiations and delightful to deal with . Much appreciated !
Thank you for the kind comments. Kind Regards Michael Barber (Director)
5/5
Amy was extremely easy to communicate with about the tenancy process. With all the documents and deadlines that come with moving house it was really helpful to have someone who would reply within 24hrs to any of our questions. She was very friendly and made the process smooth and easy to understand.
Thank you kind Regards Michael Barber (Director)
5/5
We have just moved out of a property maintained by PSandB after 5 years. Throughout our tenancy any issues were dealt with swiftly and professionally. The end of tenancy was also made incredibly easy thanks to the help and guidance of Brooke Evans and her colleagues. I would not hesitate to rent another property run by PSandB.
Hi. Thank you for the kind comments. Kind Regards Michael Barber (Director)
5/5
Our agent Amy at ps&b was absolutely incredible in helping us in the process of getting our property, from the first phone call to view the property right up until us moving in. She was efficient in sending through everything we needed while still being polite and supportive. She’s made our whole experience of moving to Brighton from London, extremely delightful.
Thank you Kind Regards Michael Barber (Director)
5/5
I had a great experience working with these guys. I've had a few bad experiences with letting agencies in the past, but I didn't have a single issue in the two years that I worked with these guys. They were super friendly and professional, and very responsive. I was mainly in contact with Brooke. She's been super helpful and very responsive, and she made my check out process as stress-free as possible. Unfortunately, I had to move to London; otherwise, I would have continued renting from them. I would highly recommend them if you are after a letting that cares about you.PositiveResponsiveness
Thank you
1/5
Rating only, no written review.
5/5
Rating only, no written review.
Thank you
5/5
Rating only, no written review.
Thank you
5/5
Rating only, no written review.
Thank you
1/5
Utterly uselessNegativeResponsiveness, Quality, Professionalism, Value
1/5
really terrible service tbh
.
5/5
a big thank you to Ellie for all her help over the last couple weeks sorting out the paper work for my move hopefully Ive not been to much of a pain lolPositiveResponsiveness, Quality, Professionalism, Value
5/5
Was kept updated throughout the whole process. Communication was second to none with Henry. Was diligent with his work and found me the ideal spot. Highly recommended company. Cheers guys!
Thank you
1/5
Parsons Son and Basley have not charged service charge elements for 7 years for our property and then when they loose the management put through back dated charges covering the same period. This is what let’s the industry down.
5/5
Found tenants for us very quickly. Good advice given as we are new landlords. Well worth the fee, always easy to get hold of when needed. We are very happy with the service provided.PositiveProfessionalism
Thank you
5/5
Karen (Morris) and Jessica have been a real pleasure to deal with. They are very different to your usual letting and estate agents and I wouldn't hesitate to recommend them to anyone looking for or looking to bay or rent a property.
Thank you
5/5
Moving is always pretty stressful but Jessica, Karen, Brooke and the gang made for a personable, professional and reassuring service throughout. One of the only agents I've used who treat the tenant like a human not a commodity.PositiveProfessionalism
Thank you
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brighton has the most, with 244 reviews rated 4.1 out of 5, followed by Portsmouth with 13.
The two Parsons Son and Basley offices, by town:
Yes. In The Trusted Agent 2026 awards, BN1 won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.