Trusted Agent profile
★★★★★
255 reviews across 2 offices and 2 platforms
Parsons Son and Basley has two offices, in Brighton and Portsmouth. Together they have 255 reviews on two platforms, rated 4.1 out of 5 overall.
Parsons Son and Basley's two offices, most reviewed first. Each has its own page.
Showing 243 reviews on Google only. Show every review
5/5
GoogleI have been dealing with Diego Patti at Milford Court over the last twelve months and has been very helpful and cant do enough .I am always impressed with his professionalism and customer service
Thank you for the kind comments. Kind Regards Michael Barber Chief Operations Officer.
5/5
GoogleParisa has been a great help, very professional and proactive. Always keeps us updated with work on the building.
Hello Clare, thank you for a positive comment, I will forward to the team. Kind Regards Michael Barber (Chief Operations Officer)
5/5
GoogleVery polite and helpful as always and the follow up calls in regards to any works being done are a nice and professional touch.
Thank you for the kind comments. Kind Regards Michael Barber (Director)
5/5
GoogleGreat all round landlord service, always super helpful and positive. Amy and Liam have been outstanding! Highly recommended.
Hello Julia, thank you for the kind comments i will feed this back to the team. Kind Regards Michael Barber (Director)
5/5
GoogleEllie was really efficient at replying to messages and meeting to view the property. The whole process has been very smooth and they have all been great at answering any questions I have had!
Thank you for the kind Comments. Kind Regards Michael Barber (Director)
5/5
GoogleI have used Parsons Sons and Basley for many years and they serve me well. Few problems and they sort them out quickly and efficiently. They check out tenants well and I usually have long term tenants which pay rents on time. Since using them I have had few voids and have not had a problem tenant. Amy has just found a new tenant who is moving in in about a week's time and we hope that this tenant will be as good as all the tenants in the past.
Thank you. Kind Regards Michael Barber (Director)
5/5
GoogleOur Property Manager Liam Percival has been fantastic. He has been helpful and very professional both with us and with the tenants. He responds to emails promptly and has provided us with contractors to refurbish and ensure that the house is compliant. We value his advice and positive attitude.
Thank you for this I will feed this back Kind Regards Michael Barber (Director)
5/5
GoogleRating only, no written review.
Thank you Sid
5/5
GoogleHad really speedy and efficient service when our shower was faulty, cannot fault the service and Liam is a great guy!
Hello Jack, Thank you. I will feed this back to Liam. Kind Regards Michael Barber (Director)
1/5
GoogleAvoid at all costs. It took over 2 months to draft up a tenancy changeover agreement, when they initially said it would only take 1 month. I had to email, call, AND show up in person back and forth several times to get anything done. I had to chase them several times to get any kind of response. There's no communication between the colleagues, the same documents were being asked over and over again when I have already sent them, and no explanation was given besides "it just takes time". Somehow, mysteriously, there's SOME kind of progress whenever I made a call or showed up in person, as my emails were being ignored. I don't know if Liam, the property manager in charge, is incompetent, lazy, simply don't give a damn, or a combination of the above. It was a very very unpleasant experience and honestly very surprised at how unprofessional this agency is. Find someone else to manage your property, and if you're stuck with them because you're a tenant...good luck with getting anything done.
Hello Vincent. I am sorry that you appear to have had a bad experience, if you would like to make contact with me direct michaelb@psandb.co.uk i can try and help. Once again I apologise that you appear to have had bad service this time, we do pride ourselves on delivering good service. Kind Regards Michael Barber (Director(
5/5
GoogleI recently had the pleasure of working with Ellie from PS&B | Parsons Son and Basley Estate Agents - Brighton to find my new home, and I cannot express how impressed I am with her outstanding service. From the very beginning, Ellie's dedication and professionalism was greatly appreciated. Ellie went above and beyond to assist us throughout the entire process. Her responsiveness was remarkable, and she promptly guided us through all the necessary paperwork, ensuring a seamless transition into our new home. I am sincerely grateful for her hard work and dedication, and I would like to extend my heartfelt thanks to her for making this experience a positive one. Many Thanks
Hello, Thank you for the kind comments. Kind Regards Michael Barber (Director)
5/5
GoogleAmy and Ellie were so helpful throughout the entire viewing, referencing and moving process. Highly recommend!
Hello Xandice, Thank you for the kind comments I will feed this back to the Amy and Ellie. Kind Regards Michael Barber (Director)
5/5
GoogleRating only, no written review.
Hello Thomas. Thank you for the review. Kind Regards Michael Barber (Director)
5/5
GoogleRating only, no written review.
Thank you for your kind Review Michael Barber (Director)
5/5
GoogleAmy is a professional and knowledgeable letting agent.
Hello Daniel, Thank you for the kind comments, I will forward this onto Amy. Kind Regards Michael Barber (Director)
5/5
GoogleGreat service - would recommend using them to find a house!
Thank you for the comments. Kind Regards Michael Barber (Director)
5/5
GoogleExcellent communication and service from Ellie and team. Thanks for all of your help!
Hello Gem, Thank you for the kind review I will ensure that this is forwarded on to the team Kind Regards Michael Barber (Director)
5/5
GoogleEllie was very helpful and the process of renting was made easier with plenty of support.
Hello Rob, thank you for the kind comments which I will feed back to Ellie. Kind Regards Michael Barber (Director)
5/5
GoogleAmazing incredible service, with special thanks to Amy who was a true professional, and gave me the much needed expertise and advice she knew. Thanks Amy
Thank you for the kind review. I will feed this back to Amy. Kind Regards Michael Barber (Director)
5/5
GoogleVery supportive team and always on time, they put the client 1st! Keep it up Ellie and Hannah ☺️
Helo Sahar. Thank you for the kind review. I will feed this back to the team. Kind Regards Michael Barber (Director)
5/5
GoogleA great service, very professional and communication was impeccable. Lyndsay’s management of the service was perfect- a highly recommended team to work with…
Thank you for the kind comments. Kind Regards Michael Barber (Director)
5/5
GoogleGreat service. Jess one of the property managers is friendly, helpful and goes the extra mile to promptly sort out any problems.
Hello John, Thank you for the kind comments I will feed this back to Jess. Kind Regards Michael Barber (Director)
5/5
GoogleGreat service and very helpful every step along the way. Ellie always got back to me very quickly and made the whole process easy.
Thank you for the kind comments I will ensure that this is fed back to Ellie. Kind Regards Michael Barber (Director)
5/5
GoogleEllie was amazing and super helpfull. She made everything exteremly easy and stress free for us.
Hello Esra, thank you for your comments I will feed these back. Kind Regards Michael Barber (Director)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Parsons Son and Basley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Brighton has the most, with 243 reviews rated 4.1 out of 5, followed by Portsmouth with 14.
The two Parsons Son and Basley offices, by town:
Yes. In The Trusted Agent 2026 awards, BN1 won Trusted Agent.
