Trusted Agent profile
★★★★★
255 reviews across 2 offices and 2 platforms
Parsons Son and Basley has two offices, in Brighton and Portsmouth. Together they have 255 reviews on two platforms, rated 4.1 out of 5 overall.
Parsons Son and Basley's two offices, most reviewed first. Each has its own page.
Showing 243 reviews on Google only. Show every review
5/5
GoogleProviding a nonsense-free service, together with help with all the points requiring attention, Parsons Sons and Basley made the sale of my house a painless, efficient and successful process. Michael and his dynamic team were always professional, friendly and polite. Many thanks!
5/5
GoogleMy personal experience with this branch of Parsons Son and Basley has been brilliant, Rachel and the girls have always gone above and beyond to provide the best customer satisfaction, incredibly friendly and experienced! I have no hesitation in recommending them to anyone interested in Lettings. :)
5/5
GoogleAs a long time contractor for Parsons Son and Basely, we have enjoyed an excellent relationship with them and we find their team to be helpful and knowledgeable at all times. Their experience shines through with the handling of their properties. A fantastic agent to work with. - SmartLet Professional Property Reporting
5/5
GoogleI was a tenant in a property let through Parsons Sons and Basley for two years until just recently. I can't recommend them enough. Fantastic service on all the obvious fronts throughout, but in two areas where you won't know what you're getting with an agency until it's too late to do anything about it, (when you need repairs and when it's time to get your deposit back), things couldn't have been better. I held off writing a Google review until I'd been through the entire process, and everything was great. No hiccups, no unexpected charges, no forgetting about existing tenants, only helpful service whenever requested. In particular, I have to thank Karen, who was always really helpful on inspections and with repairs, because she really went the extra mile with the checkout process when she didn't have to. Five stars from me.
5/5
GoogleVery efficient, friendly and professional service - I have both bought property, and let property with this firm and I'm always pleased with their work
4/5
GoogleAfter some less than helpful dealings with one or two other commercial agents in Brighton I tired a firm that looked more like they would be more helpful and understanding. I was right, Barry Hough at Parsons was polite, approachable and very down to earth something some of the snotty other firms could learn from. Long story short we wanted to move from the backstreet start up shop to the high street, however with minimal budget at that time, it was not going to easy. Most other firms did not have the patients or perhaps could not see a worth while commission for their efforts to bother going the extra mile, Barry and his firm Parsons Son and Basley however were different and did stick to looking for what i needed, Furniture And Bedz has now moved moved up the next rung of ladder to London Road Brighton and have our first high street shop. So big thank to all at Parsons Son & Basley, from Barry Hough their commercial agency manager to lovely young lady who handed me the keys with smile, knowing what it meant to me, the firm seems to be there for everyone including the little guys too. Thank you
1/5
Googlejust shocking and thats being polite 1 year to arrange lease extension management of buildings awful - if you get a returned call you are in luck
1/5
GoogleThe worst agency to deal with. Spoke to the agent (Max) on Tuesday , and we've agreed that we will be back in Brighton on Saturday. We came over from London , to find out that they can't show us any apartments!!! They claimed that they've called me on my cell on Friday. I have received multiple calls on Friday, from different people, except from THEM. Rude staff. Stay away from them.
1/5
GoogleVery unprofessional, slow and use bullying tactics. We have been renting property in Brighton for 15 years and this agency have quite possibly been the least professional. Checking into the property, it had not been cleaned or repairs done which we contractually agreed. At the check-in, they didn't even bring the correct keys so we couldn't move in until 2 days later. Once in the property the simple repairs we asked for (such as a missing extractor grille or an unsafe oven door in which the glass cracked) took months to be taken care of. At this point now we have asked for repairs to be carried out to a leaking roof, where rainwater is coming into a bedroom and onto the floor. The agency investigated and admitted this is a pre-existing problem with the property. Clearly they are ethically at ease with painting over water damage and re-letting a property with leaking ceilings. Instead of repairing the fault, Parsons Son and Basley have decided to serve a Section 21 eviction, which according to our legal advice is an illegal act now known as a Retaliatory Eviction, where landlords on short-term tenancy contracts evict tenants instead of making good the repairs. As a tenant I would avoid this company at all costs. Considering their fees are higher than average in this city, I would have expected a higher level of service but it is quite the opposite.
5/5
GoogleHonestly a cut above the rest. I have rented with a number of letting agencies over the years in Brighton and I can safely say that these guys are top notch. The way they operate their business is extremely efficient and professional. From the first viewing, the letting agent (Max Pepper) was early, exceptionally helpful, honest and upfront. With him and his colleagues help, I was able to get all the paperwork finalised in record time (I think it was less than two weeks from first viewing to moving in, and that was including me being slow at times and the use of a third party reference agency ) . Come move in day, it was by far the smoothest check in I have done- the property was well cleaned, they had also replaced the carpets as there were a few stains on them when I viewed it. Unexpected but greatly appreciated. As to be expected when moving in, there were a few issues to address. Within hours of dropping them an email to raise the issues I had calls from external contractors. Never have I had an agency act so quickly- usually you have to chase and chase only to be told "we have no interest in repairing this" - not the case here. This is my first ever recommendation of a letting agency so don't consider this a light undertaking! My experience with these guys so far has been excellent.
4/5
GoogleWas very happy with the service and found all members of staff very friendly and helpful.
5/5
GoogleWe sold quickly and everything went through without a hitch, thanks to the knowledge of the commercial sales team, who were able to guide on price and find the right buyer. An excellent and professional service from start to finish.
1/5
GoogleWorst letting agent on street. Everyone here is a novice & learning about work. 1.Every step they makes mistakes. 2.They don't ask consolidated document & asks for document everyday 3.They makes mistakes in payment summary & tells later that they want more money 4. Totally inexperienced & unprofessional. Learns things everyday & applies on clients which is painful 5. They don't even care about clients. I had to stay on road for few hours on my lease day just due to the company & owner was not agreed in their terms. What an excuse!! 6. They don't know anything about Foreign nationalities. They try to apply same rule & ask similar documentation for foreign nationals like UK citizen. If you ask for any alternatives, they straight tell NO. Beware!!! Don't go there.
5/5
GoogleVery professional and efficient estate agents. Cheyenne Boss, our Residential Sales Negotiator, was reliable, trustworthy and an excellent communicator. Went above the call of duty in advising us and keeping us in the loop. Highly recommended.
5/5
GoogleI was given a highly professional service throughout the whole process of letting my house in Brighton. I was particularly impressed with manager Julian Bishop's sensitive manner of keeping in touch before exchange/remortgage/completion and then the speed and efficiency with which the letting itself took place. The office staff were invariably extremely courteous and helpful.
5/5
GoogleVery happy with all the help and advise given by Barry Hough from Parsons Son and Basley. During, what turned out to be, a rather protracted process he was always helpful and kept me fully informed. Couldn't have asked for more.
5/5
GoogleI would like to say that I have had a very positive service from Parsons Son and Basley. I was dealing with Tim Finlinson and at all times found him courteous efficient and very knowledgable in all that was required from him. I would use theit services again.
5/5
GoogleBarry helped source my new studio and held my hand every step of the way up until completion and beyond. As someone who has no idea about commercial property, I really appreciated the personal service and honest advice given. Barry is extremely professional, approachable and knowledgeable in his field.
4/5
GoogleOur family have been using Parsons Son and Basley for many many years and they have always been very helpful and successful in letting out our 3 Flats. Especially recently we have had to call upon them more to assist us and nothing was too much trouble. Many thanks for all your help.
1/5
GoogleI wanted to write and warn people off using parsons son and basley. Never before have i dealt with such rude staff...this was from the beginning- even during the contract signing! Anyway after moving into the flat we called to ask for repair work...this was not carried out however we were still charged for it in our tenancy check out upon moving out (even though it was listed in the check in inventory as broken!!!) we left the place spotless, however we were charged excessive amounts for cleaning. the check out is also charged at £90!!! I think this company just try and squeeze any money they can fraudulently and i sincerely hope people think twice before using them...wish i could give no stars!
5/5
GoogleI rented a flat through Parsons recently and found the staff very friendly and accommodating and went from viewing to move in effortlessly. The fees were a bit higher than some other agents but I have paid more in the past for a terrible service. Will definitely rent through them again!
5/5
GoogleI approached Parsons Son and Basley to undertake the letting of commercial premises as a pre-school nursery. In a very short time they found a whole list of prospective tenants. Throughout a very satisfactory and successful conclusion I found the professionalism, efficiency and friendliness of the staff, Barry Hough and Paul Holder in particular, outstanding. Their legal advice and general overall help was accurate, prompt, efficient, helpful and of the highest standard. Their patience and sincerity made me genuinely feel that I was dealing with friends, not just a business letting agency. I have absolutely no reservations in recommending them and if ever the need arises for such services in the future they are at the top of my list.
5/5
GoogleParsons Son and Basley are a fantastic company to go through for renting property. Me and my current housemate used them for our new place and they're all incredibly informative with brilliant customer service. Any sort of issues or queries, they deal with it straight away. I couldn't recommend them more!
5/5
GoogleI must disagree with any of the negative comments written below as I have nothing but outstanding service from Parsons Son and Basley's lettings and sales departments. Perhaps the personnel have changed since those reviews were written as I have found their staff to be extremely professional, knowledgeable and helpful in providing their service to me. I have been a landlord with them for nearly two years and found Julian Bishop particularly impressive. I have always been given clear and accurate advice which is important when you are letting our your home and I was never made to feel a nuisance however many times I asked questions or clarifications which happened to me with my previous letting agent. The time came this year to sell my property and I must say that being able to both dealt with lettings and sales in the same estate agents has been marvelous for me. They have been able to advise me on all aspects relating to sale and to make the best solution for both myself and the existing tenants. Hugh Tucknott has been amazing with the same of my house, always responded immediately to my emails (i prefer to do things by email than phone as I live outside of the UK) and been extremely efficient and productive. He quickly uploaded my properties details ready for sale and we were lucky enough to have an offer within 4 months thanks largely to Hugh's tireless efforts. I would certainly recommend Parsons Son and Basley to anyone and when I purchase my next property this is where I will come to.
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The Trusted Agent 2026 results for Parsons Son and Basley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Brighton has the most, with 243 reviews rated 4.1 out of 5, followed by Portsmouth with 14.
The two Parsons Son and Basley offices, by town:
Yes. In The Trusted Agent 2026 awards, BN1 won Trusted Agent.
