Trusted Agent profile
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★★★★★
692 reviews across 4 offices and 3 platforms
Park & Bailey has four offices, in Coulsdon, Caterham on the Hill and Woldingham (two offices). Together they have 692 reviews on three platforms, rated 4.9 out of 5 overall.
686
Reviews on Google
All 4 offices
1
Reviews on Facebook
All 4 offices
5
Reviews on Trustpilot
All 4 offices
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Park & Bailey's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Park & Bailey, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent service from Park and Bailey (Coulsdon). Prompt efficient service. Great communication. They found us a buyer who made a good offer within a week even though the property was not properly on the market.
Hi Steve, we appreciate the 5-star review. Thank you for sharing your positive selling experience. We will pass your kind words over to the Coulsdon team.
5/5
GoogleI originally bought this house through Park and Bailey in 2015. I have since employed the services of Park and Bailey Caterham for the past four years, firstly in managing the letting of my house and more recently in securing its sale! With …
Hi Lucy, thank you for taking the time to leave a review. We appreciate you sharing your positive experience. Great to see you'd highly recommend us. We'll share your feedback with the Lettings and Caterham Hill team.
5/5
GoogleExcellent service from Ruby who has kept us updated through every stage of the process and is a pleasure to work with.
Hi Julia, thanks for leaving a review. We will pass your feedback over to Ruby and the Coulsdon team.
5/5
GoogleLuke has been amazing, very knowledgable, professional and helpful! Couldn’t recommend more.
Hi Lauren, thanks for the review. Great to see you would recommend us. We will pass your kind words over to Luke and the Coulsdon team.
5/5
GoogleI have just completed a sale and Ewe move were the agency handling my purchase. From start to finish they were excellent. I was sceptical as they use a third party to help progress the sale but the …
Dear Megan, Thank you so much for taking the time to share your buying experience EweMove … More
5/5
GoogleThe service from Park and Bailey Coulsdon team was professional and friendly at all times. Nothing was too much trouble for them. I would highly recommend them as they helped with the smooth and quick transition of my house sale within two months.
Hi Sharon, we appreciate the review. Thank you for sharing your positive selling experience. Great to see you'd highly recommend us. We will pass your feedback over to the Coulsdon team.
5/5
GoogleBoth Luke and sue have been very helpful making our purchase a pleasant and smooth experience.
Hi Jennifer, thanks for the 5-star review and kind comments. We will pass these over to Luke, Sue and the Coulsdon team.
5/5
GoogleGreat experience buying a property through Park and Bailey Caterham. From start to finish, Mark Geddes responded quickly on enquiries, was very knowledgeable of the property when we first viewed and it’s been a simple process throughout. Would highly recommend using them.
Hi Josh, we appreciate the review. Thank you for sharing your positive buying experience. Amazing to see that you would highly recommend us. We'll share your kind comments with Mark and the Caterham Hill team.
5/5
GoogleMost Efficient ,Friendly, Prompt, Responsive ,Polite, Perseverant ,and Always Keeping me in touch Quickly with any latest developments. I found Park and Bailey Estate agents Always Ready to Listen Carefully to my Views and Suggestions …
Hi Dev, we appreciate you leaving a review. Thanks for sharing your positive experience, great to see you'd recommend us too. We will pass your kind comments over to the Coulsdon team.
5/5
GoogleSue hodson has been nothing short of amazing. She sourced a Polish speaking solicitor to avoid the whole deal de-railing and went to any length to keep all parties abreast of progress as we went along. Her efforts are greatly appreciated. …
Hi Ang & Jay, thanks for taking the time to leave a review. We appreciate you sharing your positive experience. We will pass your kind comments over to Sue, Ruby and the Coulsdon team.
5/5
GoogleI have had a fantastic experience with Park & Bailey, mainly Ruby and Hadley - who were all extremely professional, thoughtful and really had my best interests at heart. They were all very diligent and ensured that I was always kept updated …
Hello Mina, we appreciate you leaving a review. Great to hear of your positive experience and that you would highly recommend us. We'll pass your kind words over to Rebecca, Hadley, Sue and the rest of the Coulsdon team.
5/5
GoogleI recently met with Ruby Moss who took time out of her day to show me around multiple properties. She was friendly, efficient and an all round pleasure to be around. Thank you Ruby for all your help!
Hi Tasmin, thanks for the review. We appreciate you sharing your positive experience. We will pass your kind comments over to Ruby and the Coulsdon team.
5/5
GoogleRating only, no written review.
Hi Dev, thanks for the 5-star rating. We'll pass this over to the Caterham Hill team.
5/5
GoogleWe have had a brilliant experience with Park and Bailey assisting us with buying our first home. Mark has been amazing from the start with communication, updates and we were even able to view our property off market which allowed us to get our offer accepted! Thank you so much to Mark and the whole team for their assistance.
Hi Kirsty Marie, thank you for leaving a review. We appreciate you sharing your positive experience. We'll share your feedback with Mark and the rest of the Caterham Hill team.
5/5
GoogleI can’t fault any of the team at Park & Bailey from the first stage of them marketing our property to finding a suitable buyer that resulted in a very quick & smooth sale. I would highly recommend them.
Hello Tina, thanks for the review. We appreciate you sharing your positive experience and great to see you'd highly recommend us. We'll pass your feedback over to the Caterham Hill team.
5/5
GoogleFantastic service from start to finish! The team have been professional, helpful, and made the whole process smooth and stress-free.
Hi Sam, we appreciate the review. Thanks for sharing your positive experience. We will pass your feedback over to the Coulsdon team.
5/5
GoogleWe recently sold our property with Park & Bailey and had a fantastic experience from start to finish. Mark, the Sales Manager, provided outstanding customer service, professional, approachable, and always willing to answer any questions. Jess, our Sales Consultant, was brilliant throughout the viewings process, with consistent, clear communication and feedback. After the sale was agreed, the team remained diligent with follow-ups to ensure everything was progressing smoothly. Their attention to detail made a real difference. As a seller, I would highly recommend Park & Bailey to anyone looking for a reliable, communicative, and supportive estate agent.
Hello Rosie, we appreciate you leaving a review. Thank you for sharing your positive selling experience. Great to see you would recommend us. We'll pass your feedback over to Mark, Jess and the Caterham Hill team.
5/5
GoogleOver the past year, I have worked with several well-known estate agents while navigating the challenges of purchasing a home. Without question, Park & Bailey in Caterham has been the best by far. If I were ever to buy again, I would return to them without hesitation. Jessica, Kim, and the entire team have gone above and beyond to ensure my purchase has been both smooth and swift. Their professionalism, clear communication, and consistent updates have been exceptional, and they have always been flexible in accommodating my needs. Unlike any other agents I’ve dealt with, they kept me fully informed and supported throughout the entire process. Thanks to their dedication, I am now on track to complete within just 2, 3 weeks, making this a remarkably efficient two-month journey overall. I could not be happier with my experience, and I am truly grateful to the whole team for their outstanding service.
Hello Folake, thank you for taking the time to leave a review. We appreciate you sharing your positive experience. We will pass your kind words over to Jessica, Kim and the rest of the Caterham Hill team.
5/5
GooglePark and Bailey have been absolutely amazing! They sold our house faster than we ever thought possible. Before we were even on the market, they let us view a property we completely fell in love with, and that gave us the push we needed to sell our first family home. The photos hadn’t even been taken yet, but they were confident our house was just what buyers were looking for. They were right, within a week we’d sold and had our offer accepted on our forever home. All of this happened without any pushy sales tactics, just genuine support. We honestly couldn’t be happier!
Hello Mr and Mrs Watson, thanks for the review. We appreciate you sharing your positive experience. We'll pass your feedback over to the Caterham Hill team.
5/5
GoogleThe service I've received so far has been excellent. Ruby has been very efficient.
Hi Roy, thanks for the review. We will pass your rating and your kind words over to Ruby and the Coulsdon team.
5/5
GoogleRuby, and her colleagues have acted for me with my recent house sale in a very professional way, updating me at all times with viewing appointments etc. The whole friendly team worked hard and I'm most grateful for their assistance from day one up to the completion of the sale. Thank you all very much.
Hello James, thanks for the 5-star review. We appreciate you sharing your positive experience. We'll pass your kind words over to Ruby and the Coulsdon team.
5/5
GoogleThis is the second time we have used Park & Bailey and on both occasions we have received exceptional service. …
Hello Matt, we appreciate you taking the time to leave a review. Thank you for sharing your positive experience, it's great to see that you would highly recommend us. We'll pass your comments over to Chris, Mark, Luke and the rest of the Caterham Hill team.
5/5
GoogleWe had an excellent experience with Park & Bailey Caterham! Mark, Luke, and the sales team were fantastic from start to finish, and Damien was brilliant in guiding us through the progression stage. Buying a house can be stressful, but they …
Hello JMc and Alex, thanks for the 5-star review. It's great to hear about your positive buying experience and that you would recommend us. We will pass your kind comments over to Mark, Luke, Damien and the Caterham Hill team.
5/5
GoogleWe did not hesitate to ask Mark Geddes from Park and Bailey Caterham to help us sell our home after our previous experience when buying our current home with his help. Mark and the team have been exceptional and have exceeded our …
Hello Charmain, thanks for the 5-star review. It's great to hear about your positive experience. We will pass your kind comments over to Mark and the Caterham Hill team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Coulsdon has the most, with 435 reviews rated 4.9 out of 5, followed by Caterham on the Hill with 252.
The four Park & Bailey offices, by town:
Yes. In The Trusted Agent 2026 awards, Coulsdon won Platinum and Caterham on the Hill won Gold.
