Onward Living reviews in Warrington, Clitheroe and Skelmersdale

★★★★★ 1/5

Trustpilot

I don’t understand I had enough for…

I don’t understand I had enough for this flat house I made so many complaints still nothing happens I have family we can’t not living like that the smell of weed is so bad inside my around house and I have a child plus sometimes I woke up at 4 o’clock in the morning because of smells of the weed how is that fair all my room smells bad even our clothes off smell of weed 😡😡😡We can’t sleep because of the weed I don’t understand they can smoke inside the house that just legal sk Sk really pissed me off 😡😡😡

Noah · 4 October 2026 · Onward Living Skelmersdale

★★★★★ 5/5

Trustpilot

Fantastic experience above the rest

Jamie has been fantastic from to finish. Any questions an email or call was sent within the hour providing excellent customer service. The whole process was explained in detail step by step. The whole thing has been a pleasure not the dread you read about.

Darren · 28 August 2026 · Onward Living Skelmersdale

★★★★★ 1/5

Trustpilot

Avoid at all.costs

Took a rtb on in 2010, since 2015 the balcony and roof above have been leaking . It was only fixed last month after 10 years of damp , mould, ceiling collapses and slugs.. The home ownership team are a disgrace . The gaslight, dismiss , won't allow complaints , issue you with warning because they don't like you complaining bit are happy for you to live a hazardous conditions.. When your white goods need replacing they will replace with basic crap not the high end products initially installed . No.rent review for 5 years . Don't take safety and security seriously and blame everyone but themselves

JENNIFER · 26 June 2026 · Onward Living Skelmersdale

★★★★★ 5/5

Trustpilot

I bought my shared ownership house from…

I bought my shared ownership house from onward and had loads of problems with my home and it has been very stressful . I have to say though , that Sandra has been an absolute pleasure, she has genuinely cared about me and my home and sorted everything out for me . The service that Sandra has provided has been outstanding , and she is an absolute asset to onward . Thank you Sandra for being so supportive and helpful .

Vicky · 12 May 2026 · Onward Living Clitheroe

★★★★★ 5/5

Trustpilot

Mandy was very helpful today she helped…

Mandy was very helpful today she helped me with three items I needed to sort out

Lisa · 11 May 2026 · Onward Living Skelmersdale

★★★★★ 1/5

Trustpilot

Really disappointed with no contact from sales office

Really disappointed with "Onward living" Registered an interest in the Creams Mill site, had no contact, Tried contacting by telephone,requested call back 4 weeks ago and again 5 days ago and daily since. Tried calling, on hold for over 3hours no response.

Mike · 28 April 2026 · Onward Living Skelmersdale

★★★★★ 5/5

Trustpilot

Today I had damp repairs done in my…

Today I had damp repairs done in my home by jimmy shepherd he’s such a nice man explained what he was doin an never made a mess he’s a credit to onward homes

Lynn · 10 September 2025 · Onward Living Clitheroe

★★★★★ 5/5

Trustpilot

Lisa was fantastic!

I recently had the pleasure of working with Lisa during the purchase of our new build home, and I cannot recommend her highly enough! From the very first meeting, Lisa’s professionalism and enthusiasm were evident. She took the time to understand our needs and preferences, guiding us through the entire process with patience and expertise. Lisa was always available to answer our questions, provide updates, and offer invaluable insights into the home-buying process. Her attention to detail ensured that we were well informed at every step, making what can often be a stressful experience feel seamless and enjoyable. What truly stood out was Lisa’s commitment to her clients. She went above and beyond to ensure that we were happy with our choices and that our new home met all our expectations. Her deep knowledge of the area and the housing market was instrumental in helping us make the right decisions. Thanks to Lisa, we are now settled into our dream home and couldn’t be happier! If you're looking for someone who genuinely cares about her clients and delivers exceptional service, look no further than Lisa. Thank you, Lisa, for making our dream a reality! Brendan & Hannah

Brendan · 15 April 2025 · Onward Living Skelmersdale

★★★★★ 4/5

Trustpilot

Shared ownership - Bollin Grange

Having Lisa as our sales representative made what we thought would be a scary and difficult experience a lot more bearable and we felt supported throughout. Lisa's professional but friendly approach meant we felt well supported and made the experience feel more personal. Lisa's communication and approach was second to none and meant you didn't feel like another sales, it felt like you mattered. We are settling in to our new home a little later than planned but worth the wait. Thank you Onward Living but especially thank you to Lisa 🙂

Denise · 3 April 2025 · Onward Living Skelmersdale

★★★★★ 5/5

Trustpilot

Great service by Onward living

It was great to work with Onward living Our special thanks goes to Lisa who has been there for us from the inception of the process. The customer service was massive, made it easy and smooth till the completion. Thank you Lisa & the team!

Nilantha · 2 March 2025 · Onward Living Clitheroe

★★★★★ 5/5

Trustpilot

Katherine is a star!

I’m currently enquiring and manifesting a house in Alston Grange and called through this morning around some questions I had and got through to Katherine. Katherine was absolutely amazing, she’s answered all of my questions, reassured me fully and genuinely made me smile. She was bubbly and genuinely just a great person to speak to, massive well done to onward for having Katherine on the team!

Kayla · 6 February 2025 · Onward Living Clitheroe

★★★★★ 5/5

Trustpilot

Am writing this as I have just…completed today

Am writing this as I have just completed on my home , and wanted the thank the ownward living team for everything from this journey that started in September and now it’s finally here , want to say a massive thank you to Elaine she has been the best always keeping me updated with everything from start to finish, such a great company to buy my first home from massive thanks Michelle

Michelle · 31 January 2025 · Onward Living Clitheroe

★★★★★ 5/5

Trustpilot

We had suzie who dealt with everything…

We had suzie who dealt with everything to complete on our new home! Honestly can not fault her, she was fantastic always kept us up to date. Replied in the same day, never left us hanging around, and got us into our home before Christmas! Thank you 💗

Carla · 18 December 2024 · Onward Living Skelmersdale

★★★★★ 5/5

Trustpilot

Lisa at Onward Living was fantastic

Lisa at Onward Living was fantastic! She helped us find the perfect home for our family. She was patient, knowledgeable, and always available to answer our questions. We couldn't have done it without her!

Rob · 11 December 2024 · Onward Living Skelmersdale

★★★★★ 5/5

Trustpilot

Our experience with Onward has been…

Our experience with Onward has been absolutely flawless, everyone we have dealt with has just been so lovely and super helpful! Lisa in particular was above and beyond for us and we couldn’t be happier with our new home!

Rachel · 28 November 2024 · Onward Living Skelmersdale

★★★★★ 5/5

Trustpilot

Thank you Lisa from Onward Living Sales team

I am a first time buyer on Shared Ownership and I have to say I was worried about the whole process. But Lisa in Onward Living’s sales team made the process seamless, providing the reassurance I needed. Her customer service was exceptional and stakeholder engagement was great. All I have to say about her is all positive and hopefully that is the approach for Onward Living’s sale team as a whole. Five stars from me and thank you Lisa for your help.

Hubert · 23 November 2024 · Onward Living Skelmersdale

★★★★★ 5/5

Trustpilot

Excellent customer service.

Excellent customer service from the beginning to the end. The whole staff are very friendly, polite and helpful. I would especially like to thank Lisa though. She is a real gem, always approachable, patient, understanding and efficient. She made the whole process less stressful and all this time she went the extra mile to speed up the process and make this purchase come true. We are finally in our house and we are thrilled. Highly recommended. Thank you all.

Eleni · 10 September 2024 · Onward Living Warrington

★★★★★ 1/5

Trustpilot

Poor service from beginning to end - I wouldn't buy from these

Work house builder I've ever dealt with. Custome service staff have no 'customer service' skills, didn't think a viewing was necessary, wanted all my details Inc. Financial, work, deposit eligibility, despite passing the affordability checks. I wanted to view the property, or similar before buying, which you can do with any other house builder! And it was like I was stupid or asking for something out of the ordinary. I'm glad to say I went elsewhere and the service couldn't be further away from my experience with these. Viewed my new home, also showed my partner and family around, and started the buying process. I wouldn't recommend buying a new home from these - go elsewhere if you want a good experience!

David · 13 August 2024 · Onward Living Clitheroe

★★★★★ 1/5

Trustpilot

Worst company ever Onward and Contour Property Services

Worst company ever DO NOY BUY ANYTHING ASSOCIATED WITH THEM MORE SO CONTOUR PROPERTY SERVICES IN HOUSE PROPERTY MANAGEMENT COMPANY INFLATED SERVICE CHARGES POOR COMMUNICATION LACK OF MANAGEMENT DO NOT CONSULTE WITH LEASEHOLDERS DO NOT UPDATE LEASEHOLDERS INABILITY TO REATIN STAFF

Dunsou · 12 July 2024 · Onward Living Clitheroe

★★★★★ 5/5

Trustpilot

Have had such a wonderful experience…

Have had such a wonderful experience with onward, Lisa has been amazing from start to finish, always putting my mind at rest during the buying process, sat in our new house now and could not be happier, thank you for everything!

Michelle · 5 July 2024 · Onward Living Skelmersdale

★★★★★ 1/5

Trustpilot

I moved in 2020 had nothing but trouble…read above

I moved in 2020 had nothing but trouble with a nieghbour Eddie banging on windows ect . My ceiling needed doing they said it needed a lick of paint. Threatened them with solicitors as they fob you off got no money ect . It's over 55s .all there bringing in homeless as its easy as they get housing benefit. The scheme manager bial muninin isn't qualified as he's not done first aid ect and very good in meeting saying we done this that and the other. I called h a pathological lier as his boss is there KURRAN butt .he threatened you with a section 21. . Bial muninin said he was leaving going somewhere else. I wished he stayed there . We had a lad called Paul We was always in the room the door was always open ect people came doing meals for one. Then we go told bial muninin coming back the door was locked we couldn't get in the room as he locked it and uses our electricity to keep warm. We reported it office don't listen. The Italian screaming all hours drinking 4 to 6 bottles at 4 in the morning reported to housing association they don't do nothing as they just want money. The lad 22 smashed his flat up inc doors 🚪 and a cracked window 🪟 housing association don't do nothing. All l get of them is why don't l move. I told them NO I NOT SMASHED MY KITCHEN UP INC DOORS. OR TAKING DRUGS THEN INVITES ALL THE TRAMPS OF THE SHOPPING CENTRE GIVING CIGS TO THEM ALL. The housing said why don't l move. Told them no l got ground floor flat walk in shower and under a LOT OF HOSPITAL APPOINTMENTS. I'm staying. I not broke my tenancy. Flat 16 broke his and flat 21 broke his ..l don't want to hear they got health problems .there self inflicted. I got mine. L got tempted scrocise epilepsesy. Diabetes . Ancytie inc other illness. The housing association said you find another property. I said no

Linda · 12 June 2024 · Onward Living Skelmersdale

★★★★★ 5/5

Trustpilot

Helpful customer service right from…

Helpful customer service right from finding our new home, to buying it and resolving snags! We love our new home and would recommend Onward Housing!

Gail · 8 June 2024 · Onward Living Skelmersdale

★★★★★ 4/5

Trustpilot

Very happy with service received and…

Very happy with service received and very helpful, a lot easier than was expected and yes we would recommend, we have found our forever home and they helped to achieve it. Thanks to Daryl who was very pleasant and great to deal with 👍

Paul · 8 June 2024 · Onward Living Skelmersdale

★★★★★ 5/5

Google

Rating only, no written review.

Jason · 25 March 2024 · Onward Living Warrington