Trusted Agent profile
★★★★★
36 reviews across 1 platform
Pendle Road, Clitheroe BB7 1LN
Onward Living's Clitheroe office at Pendle Road is rated 4.0 out of 5 across 36 reviews on 1 platform. The 36 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Clitheroe office, from every platform, shown as written. First names only.
5/5
TrustpilotI bought my shared ownership house from…
I bought my shared ownership house from onward and had loads of problems with my home and it has been very stressful . I have to say though , that Sandra has been an absolute pleasure, she has genuinely cared about me and my home and sorted everything out for me . The service that Sandra has provided has been outstanding , and she is an absolute asset to onward . Thank you Sandra for being so supportive and helpful .
5/5
TrustpilotFantastic experience above the rest
Jamie has been fantastic from to finish. Any questions an email or call was sent within the hour providing excellent customer service.
5/5
TrustpilotAm writing this as I have just…completed today
Am writing this as I have just completed on my home , and wanted the thank the ownward living team for everything from this journey that started in September and now it’s finally here , want to say a massive thank you to Elaine she has been the best always keeping me updated with everything from start to finish, such a great company to buy my first home from massive thanks
5/5
TrustpilotExcellent customer service.
Excellent customer service from the beginning to the end. The whole staff are very friendly, polite and helpful. I would especially like to thank Lisa though. She is a real gem, always approachable, patient, understanding and efficient. She made the whole process less stressful and all this time she went the extra mile to speed up the process and make this purchase come true. We are finally in our house and we are thrilled. Highly recommended. Thank you all.
5/5
TrustpilotKatherine is a star!
I’m currently enquiring and manifesting a house in Alston Grange and called through this morning around some questions I had and got through to Katherine. Katherine was absolutely amazing, she’s answered all of my questions, reassured me fully and genuinely made me smile. She was bubbly and genuinely just a great person to speak to, massive well done to onward for having Katherine on the team!
5/5
TrustpilotMandy was very helpful today she helped…
Mandy was very helpful today she helped me with three items I needed to sort out
4/5
TrustpilotVery happy with service received and…
Very happy with service received and very helpful, a lot easier than was expected and yes we would recommend, we have found our forever home and they helped to achieve it. Thanks to Daryl who was very pleasant and great to deal with 👍
Thanks for your great feedback, Paul.
1/5
TrustpilotAvoid at all.costs
Took a rtb on in 2010, since 2015 the balcony and roof above have been leaking . It was only fixed last month after 10 years of damp , mould, ceiling collapses and slugs..
1/5
TrustpilotReally disappointed with no contact from sales office
Really disappointed with "Onward living"
Hi Mike. Thanks for your review. We're sorry to hear that you have had trouble contacting us. We're experiencing very high demand for our Creams Mill development at the moment, which is why it's taking us longer than usual to respond. We're also aware of an issue with our phone system, which we're working to resolve. Thanks, Dan.
1/5
TrustpilotAbsolutely appalling from start to…
Absolutely appalling from start to finish. We have been charged a service charge for our shared ownership property for over a year but have been informed that the contractors have already paid it for a year and due to still living on a building site we shouldn’t be paying until October 2024! I’ve sent multiple emails with the promise of a reply and refund to get nothing for over a month. I’ve called and been promised the same thing but again had NOTHING. Do not buy with these people. Trust me. I waited 6 months for my home to be “finished” only to still have multiple defects and problems!
Hi Toni, Thank you for your review. We are very sorry to hear about your experience. I have looked into your complaint regarding the service charge, and I understand that a full refund has now been arranged for you. Regarding your other issue about multiple defects, are you able to contact our Customer Service team on 0300 555 0600 with more details so that we can look into this for you? Many thanks, Onward Living
5/5
TrustpilotLisa was a fantastic contact to deal…
Lisa was a fantastic contact to deal with throughout the whole process! Always responding to messages and chasing up requests promptly!
Thank you for your review. We're glad to hear that you had a good experience, and will be sure to pass on your lovely feedback to Lisa. :)
5/5
TrustpilotLisa was fantastic!
I recently had the pleasure of working with Lisa during the purchase of our new build home, and I cannot recommend her highly enough! From the very first meeting, Lisa’s professionalism and enthusiasm were evident. She took the time to understand our needs and preferences, guiding us through the entire process with patience and expertise.
1/5
TrustpilotThis company is a joke stay away from…
This company is a joke stay away from tham.if you need a repair they dont turn up for about 3 weeks that's if your lucky bin on to tham again today but not getting back to me as usual 😡😡😡stay as far away from them as possible
Hi Les. Sorry to hear that you're having issues with a repair. We can't find your details on our system to look into this for you. Could you tell us which development you bought your home with us? Thanks, Onward Living.
5/5
TrustpilotToday I had damp repairs done in my…
Today I had damp repairs done in my home by jimmy shepherd he’s such a nice man explained what he was doin an never made a mess he’s a credit to onward homes
5/5
TrustpilotWe had suzie who dealt with everything…
We had suzie who dealt with everything to complete on our new home! Honestly can not fault her, she was fantastic always kept us up to date. Replied in the same day, never left us hanging around, and got us into our home before Christmas! Thank you 💗
5/5
TrustpilotCan’t say a bad word.
Lisa was excellent to deal with from start to finish. We’re thrilled with our beautiful new home! Hopefully the superb customer service continues. Thank you so much.
5/5
TrustpilotThank you Lisa from Onward Living Sales team
I am a first time buyer on Shared Ownership and I have to say I was worried about the whole process. But Lisa in Onward Living’s sales team made the process seamless, providing the reassurance I needed. Her customer service was exceptional and stakeholder engagement was great.
5/5
TrustpilotHelpful customer service right from…
Helpful customer service right from finding our new home, to buying it and resolving snags! We love our new home and would recommend Onward Housing!
Thanks for taking the time to leave your feedback, Gail. We're glad you love your new home.
5/5
TrustpilotGreat service by Onward living
It was great to work with Onward living Our special thanks goes to Lisa who has been there for us from the inception of the process. The customer service was massive, made it easy and smooth till the completion.
5/5
TrustpilotBought our first home with Onward…
Bought our first home with Onward Living, cannot fault the process. Natalie was fantastic throughout the process making it a lot stressful than it can be buying a house.
5/5
TrustpilotOur experience with Onward has been…
Our experience with Onward has been absolutely flawless, everyone we have dealt with has just been so lovely and super helpful! Lisa in particular was above and beyond for us and we couldn’t be happier with our new home!
4/5
TrustpilotShared ownership - Bollin Grange
Having Lisa as our sales representative made what we thought would be a scary and difficult experience a lot more bearable and we felt supported throughout.
5/5
TrustpilotLisa at Onward Living was fantastic
Lisa at Onward Living was fantastic! She helped us find the perfect home for our family. She was patient, knowledgeable, and always available to answer our questions. We couldn't have done it without her!
5/5
TrustpilotKeep up the good work Ali
Keep up the good work Ali. Thank you for doing a wonderful job.
Thanks very much for your review, Pat.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Onward Living's Clitheroe office has 36 reviews across 1 platform: 36 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Onward Living is rated 4.0 out of 5 across all 36 reviews, checked 9 October 2026.
Onward Living, Pendle Road, Clitheroe BB7 1LN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.