5/5
GoogleExcellent service and aftercare. Attention to detail and the very personalised care we have been given has allowed a smooth transition into our new property.
Trusted Agent profile
Nicholsons Yorkshire Coast Estate Agents in Filey and Scarborough
★★★★★
97 reviews across 2 offices and 3 platforms
Nicholsons Yorkshire Coast Estate Agents has two offices, in Filey and Scarborough. Together they have 97 reviews on three platforms, rated 3.6 out of 5 overall.
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Our offices
Nicholsons Yorkshire Coast Estate Agents's two offices, most reviewed first. Each has its own page.
Latest reviews from every Nicholsons Yorkshire Coast Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
YellHouse sale
I used this agent to sell a property in Scarborough, as I live in Birmingham I needed someone local. Had a chat with them over the phone and sorted out the cost (which was below the average price) dropped off a set of keys, and basically they did everything for me. I was kept informed every step of the way. The property sold in a few days so overall I was very impressed with the service I received. Many thanks to Niki Duncan and Dan De Freitas for handling the sale.
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRude, inefficient.Filey office.
4/5
GoogleLorraine was very helpful and friendly.
5/5
GoogleVery helpful staff. Polite telephone manner. Good customer service.
5/5
YellGreat professional team
Nicholsons have been our letting agent for our property for many years during which time we have built an excellent relationship with the team. Nothing has ever been too much trouble and their help and advice has been invaluable. They also successfully sold a property for us and were very professional and understanding. Would highly recommend them for lets and sales.
5/5
YellOutstanding customer service
Having recently completed on a property, I wanted to provide some positive feedback for other people who may be considering using Nicholson's. I found the team at Nicholson's very friendly and supportive all the way through my journey. It didn't matter who I spoke with, the whole team were aware of my case and connected with me on a personal level. If you decide to use Nicholson's, you'll be in safe hands. I would definitely use again!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleTerrible . Expensive charges and unsatisfactory service. Avoid.
5/5
GoogleLove it here. Such a great place
5/5
GoogleCould not have been more helpful excellent service, both letting and sales
1/5
GoogleI appreciate this is likely to become quite a lengthy review, however it’s important that anyone thinking about a advertising or indeed renting a property through Nicholson’s are aware of how they operate. All was fine whilst viewing the property, the agent was able to offer a weekend viewing and confirmed that the property could come either furnished or unfurnished as was listed on their online advert. Once we decided we liked the property and decided to go for it, we had to jump through a series of hoops, all during office hours, which given the first thing that was barked at us (even interrupting what we were trying to ask) when phoning them was “Are you working?” makes very little sense to us. Surely, even one night a week they could open later and close later so that the very people who THEY THEMSELVES require to be working in order to rent, can get to their offices? Despite having offices in Filey and Scarborough, even in today’s digital world; they seem very much separate, we had several times where my friend had to take time off work to take documents to their Filey office, despite me being located near to, and thus able to take documents to their Scarborough office reasonably easily. This was made even more inconvenient with at first being issued the incorrect rental forms and having to then take further time off of work to obtain the correct ones and return them to the furthest away office. Luckily, the Scarborough branch seemed slightly more flexible and managed to dust off the fax machine so these could be sent to Filey from there. After finally being in receipt of the correct documents and having returned them to the office, a holding/admin fee was promptly requested and paid in full. After several days of not hearing anything further we decided to enquire as to the progress of our application. It was at this point during Nicholson's requesting a date we would like to move in, that we enquired as to the current furniture in the property being moved out as the property was listed as having landlord flexibility with regards to furnishings and, us having our own furniture, needed to the property to be unfurnished. We were told in no uncertain terms that the property would be coming furnished as the landlord did not 'want the hassle' of moving out the very old furniture and the listing was an error on their part. After further discussion we decided that as this was the case, and we did not want to have to pay for storage of the current furniture that we would not proceed due to the misleading letting description. We asked for a refund of our rental fee but were abruptly told "it's none refundable". We had to argue our point that the reason for us not taking the property was due to the fact that they had falsely advertised it and was not our fault. The abrupt lady on the phone said she would have to look into it and call us back. No response came for over 1 week. After not hearing anything further from Nicholson's, we had to contact them again requesting a refund for the false advertisement, only then did they refund the admin fees (quite promptly) however I believe if we hadn't have chased this up, they would have kept the money for themselves. We would recommend giving Nicholsons a pass if you are looking to rent in the Scarborough area and are wanting professional service that won't mislead their potential customers for the sake of making money. If this is how they act when they are trying to bring in business, I dread to think what they are like to their current tenants who have no option but to deal with them (Monday to Friday, 9-5 only)
4/5
GoogleUp to date information for rentals and sales
1/5
YellPoor Service
Very poor communication despite numerous emails and calls. Very little commitment to customer service and to be honest quite shabby in terms of person centred sales agents at Scarborough. They really need to up their game.
4/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleExcelent service from start to returning the deposit on moving out. Highly recommended
1/5
GoogleAppalling rude woman in lettings department I complained to Tim Nicholson at Scarborough office. I was travelling three hours and she would not allow me to view at 12.45 instead of 12. 30. I found out from Mr Nicholson that there was a viewing at 1pm so how dare she lie to me and said I could not view later. I've had dealings with this woman before and they will never be used by me again. Unprofessional, bad mannered and curt to put it mildly Filey office. I told Mr Nicholson i would sack this so called Manager.
4/5
YellHelpful and professional
Friendly professional staff and a well located office which you can park near ( even right outside) Lettings agents have to balance the interests of both landlord and tenant so guess its not always an easy job!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Nicholsons Yorkshire Coast Estate Agents
Which Nicholsons Yorkshire Coast Estate Agents office has the most reviews?
Filey has the most, with 58 reviews rated 3.5 out of 5, followed by Scarborough with 40.
Where are the Nicholsons Yorkshire Coast Estate Agents offices?
The two Nicholsons Yorkshire Coast Estate Agents offices, by town:
- Filey: 25 Belle Vue Street, Filey, YO14 9HU
- Scarborough: 4 Valley Bridge Parade, Scarborough, YO11 2PF
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