Trusted Agent profile
★★★★★
600 reviews across 2 offices and 2 platforms
National Residential has two offices, in Chester and Paisley. Together they have 600 reviews on two platforms, rated 4.5 out of 5 overall.
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National Residential's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for National Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 269 reviews on Google only. Show every review
5/5
GoogleDue to the sheer professionalism of the National Residential team, in particular the dogged persistence of their director David Coughlin, we were able to complete the difficult purchase of a property in Plymouth within two months. Well done David - very highly recommended.PositiveProfessionalism
Hi Paul, , thanks for you kind review and being proactive throughout the process. I wish you well with your new property. Thanks again, David and the Nat Res Team
4/5
GoogleWe feel so happy to have meet your agency during our home search. You have been there for us every step of the way. During the paperwork we always felt comfortable and the process was too fast. Thank you for helping us to make dream of becoming a house owners a reality.PositiveResponsiveness
Hi Alby, thanks for your review and I really hope all is going great for you in your new home. Many thanks and good luck - the National Residential team
4/5
GoogleThe service they offered was very professional, they were a very knowledgeable team. Always happy to help and kept my in contact at each stage of the sale. Very happy with the results and would definitely use the company again, it was a stress free experience.PositiveProfessionalism
Hi Brent, thanks for you kind review and being proactive throughout the process selling your property. I wish you well for the future. Thanks again, David and the Nat Res Team
4/5
GoogleLooking for an estate agent can be a daunting task but when I contacted National Residential after finding their advert on a local paper, I felt an immediate sense of trust and confidence on them. They handled every query and apprehensions I had with care and professionalism. I got in touch with them easily through a phone call, email or even just a text. They will get out of their way to assist you and to get to the completion of the sale. It took me a couple of months more as originally planned for the sale to be completed but that was due to the buyer's part(looking for another mortgage lender??). I was glad and very satisfied that I chose National Residential. Thank you David and to the staff at National Residential.PositiveResponsiveness, Quality, Professionalism
Hi Day, thanks so much for your kind review and I'm glad we could help you. We wish you all the best for the future. Thanks again, National Residential
5/5
GoogleI purchased my house through National Residential and I dealt with David throughout the process. He was fantastic, solved any issues I had in a very timely manner, and liaised with all parties to complete the transaction. Special thanks to Raj and the rest of your team too.PositiveResponsiveness, Quality, Professionalism, Value
Hi Raghav, thanks for your kind review and thanks more so for being so patient and persevering with the completion with delays moving out the tenant and then the lock down. You stuck with it all the way! I hope the house is going to be a great purchase and I wish you all the very best for the future. Thanks, David and the Nat Res team
5/5
GoogleThanks to National Residential I've managed to buy my first home for a considerable amount cheaper than if I'd followed the conventional route of buying a house. Although my purchase was difficult at times it was well worth it, during the pandemic buying a house was pretty a daunting experience at times, with the constant uncertainty about what will happen in future. However David and the team at National Residential really made me feel at ease, even helping with finding a solicitor all the way through to obtaining a mortgage, walking me through each step of what was needed and what came next. We had some very testing and special circumstances when it came to dealing with the seller of the property but we persevered and eventually got through, although it took a lot longer than anticipated and completed the deal, thanks to the constant communication and up to date information. I wouldn't hesitate to use them again, as a buyer or as a seller thanks to great communication, regular updates and the peace of mind you get from knowing everything is done property and efficiently.PositiveResponsiveness
Hi Katie, thanks for such a kind review and I wish you the very best in the future. David and the Nat Res team
5/5
GoogleRating only, no written review.
Hi Claire, thanks for your kind review. You were the most patient and helpful of buyers! I really hope everything works out for you in your new home. Thanks again, david
5/5
GoogleRating only, no written review.
Hi Costea, completed in just 48 days of taking you deposit so this is a great result thanks also to your help. all the bets with your new home. National Residential
5/5
GoogleRating only, no written review.
Hi Carol. Thanks for the 5* rating. We are also really pleased that you were happy with them property being spotless on handover and passed on your comment to the sellers. Thanks again and good luck with your new home. National Residential
1/5
GoogleRating only, no written review.
Hi Sharon, Alan and Darren We received a 1* review from Sharon which in our opinion is totally unreasonable and unwarranted.. I have asked you to review it based on the information below but you have chosen not to. We pride ourselves about delivering the best service possible and being totally transparent. We sold your property at a price agreed at auction and you could have rejected it at the time. Then throughout the completions process we never received a single message from Sharon all the way through to say that with Sharon nor anyone was unhappy with the service we were providing or our fees? Indeed only Darren her brother and co-owner was in contact with us and he was very happy with everything we did. Indeed we busted a gut to deliver on the fastest completion we could. We not only sold in the 28 day timescale but we completed in just 49 days. The original price we signed up for wat £135,000 and as we did not achieve the price we aimed for at auction we sold for £137,000 and you agreed to £130,000. From this fee of £7,000 we paid your legal fees. All the way throughout you were fully informed and agreed. In return for our fee and your agreement we then go above and beyond to deliver the fast completion timescales. Most auctions, such as I-am-Sold charge similar fees so what we are charging is not excessive. It is more expensive than the high street but the high street agents don’t deliver anywhere near the same results. If you want to pay estate agency fees you get estate agency results; ie 30-40% of estate agents sales fall through and their buyers are in chains and don't pay deposits and their completions take 6 months and you could still be on the market this time next year. Whereas with us the buyer paid a deposit and was chain free and completed in 49 days and your dad was moved well before Christmas which is what he wanted . You can't have a Rolls-Royce service for Robin Reliant prices. Not only this but you could have rejected this price and decided to sell with a local estate agent. Instead you agreed to the price and in return we 'delivered what it says on the tin'. I would ask you to consider your review as 1* review as you agreed the price (and you did not have to) and as a result we worked very hard at completing as quickly as possible and we had not complaints at all along the way. Indeed, even on the last day we worked into the evening going the extra mile to get the money in your account on the day, I think the 1* is a bit harsh and I would appreciate it if you would consider amending it to reflect more of the overall service we provided.
5/5
GoogleRating only, no written review.
Hi Vasile, thanks for your rating! We with you all the luck and a Merry Christmas in your new flat. Thanks again, National Residential
4/5
GoogleRating only, no written review.
Thanks for your review but we are not quite sure who you are? Thanks, National Residential
5/5
GoogleRating only, no written review.
Thanks for your rating Vincent. Good luck with Chirkdale and let us know if we can help you with any other properties anytime. David- National Residential
5/5
GoogleI would have to say during this very difficult time (Covid19) these guys went over and above, to get the deal over the line.PositiveResponsiveness, Quality, Professionalism, Value
Hi Phil, thanks so much for your kind review and good luck with everything!! National Residential
5/5
GoogleExtremely helpful and efficient will go the extra mile to ensure a smooth transaction.
Hi Colin, thanks for your kind review and for all your help to get this completed before Christmas. It was touch-and-go for a moment but with your help we succeeded. All the best for 2020. Thanks again, National Residential
5/5
GoogleGreat communication and helped me with any questions. Would definitely recommend.
Hi Georgia, thanks for your review and I really hope all is going great for you in your new home. Many thanks and good luck - the National Residential team
3/5
GoogleNational Residential helped me to complete my property purchase with frequent and easy communication.
Hi Joanne, thanks for your kind review. A few things got in a the of a faster completion (holidays, seller move to Scotland etc) but I'm glad we completed on the date agreed. Hope it all works out great for you. National Residential
5/5
GoogleVery good service. Everything was done on time. They kept us all the time informed about the progress of purchase.
Hi Emilia, thanks also for you and Cristian for going the extra mile to get the funds from abroad asap to complete soon as possible. We know this can be a challenge! The seller was very appreciative of this. We wish you the best of luck with your new property investment. Thanks again, National Residential
4/5
GoogleGreat service all the way and David was always there to help when we had issues relating to seller response.
Hi Olu - thanks for your kind review. You were awesome and patient waiting for the sellers chain tom complete. I hope the investment works out great for you. All the best, David and the Nat Res team
5/5
GoogleAs a buyer these guys were on the ball from start to finish on a complicated sale these guys helped all the way and when issues raised when completion took place they paid to have the house professionally cleared could not have asked for better
Hi Damien, thanks for your kind review. A glitch at the end with the seller leaving all his stuff but I'm glad we were able to contribute to costs for removals and sort it out with you. Hope it all works out great for you. National Residential
5/5
GoogleYou made selling my house so easy and stress free, always someone at the end of the phone. I would strongly recommend them .
Hi Jill, thanks for your kind review. We're glad we could get the timings right for your move to Scotland. Hope it's going great for you. All the very best. National Residential
5/5
GoogleThese guys did an amazing job from the start to finishing with buying my HMO property David was always happy to answer any questions and give advice when needed
Hi Alex. Thanks for your kind review. Thanks also for your help getting things done. We hope your investment proves to be a great one. Keep in touch. National Residential
5/5
GoogleA very honest, transparent agency with good communication (which makes a change!). I would have no issues recommending them and I would look forward to working with them again.
Hi Amar, thanks for your very kind review and for also recommending us. We try our best to communicate as often as possible and when all key steps need doing and have been done. this ensures speed to get things done and also keeps customers informed and happy. We wish you the very best with your new home. Many thanks, National Residential
4/5
GoogleThank you or helping us find the perfect home. We have been settled in here . We will be referring you to all of our friends because of your excellent service
Hi, thanks for a very kind review - although I'm not quite sure which of our clients you are :-). David and the team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester has the most, with 597 reviews rated 4.5 out of 5, followed by Paisley with 3.
Yes. In The Trusted Agent 2026 awards, Chester won Trusted Agent.
