Trusted Agent profile

National Residential estate agents in Chester and Paisley

4.5

β˜…β˜…β˜…β˜…β˜… Excellent

600 reviews across 2 offices and 2 platforms

National Residential has two offices, in Chester and Paisley. Together they have 600 reviews on two platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

269

Reviews on Google

All 2 offices

Trustpilot logo

331

Reviews on Trustpilot

All 2 offices

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Our offices

National Residential's two offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for National Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 269 reviews on Google only. Show every review

5/5

Google

Very happy with the service I received, especially during corona. They got back to me very quickly whenever I had questions and were very transparent throughout the whole process, would recommend!PositiveResponsiveness, Quality, Professionalism

Catherine Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Catherine, many thanks for your review. You were very patient, with the seller having to find a property to move to twice and then Covid coming along and solicitors going on Furlough. It all happened but we complete in the end as quickly as we could. We wish you the best of luck in your new home. Thanks, David and the Nat Res team.

5/5

Google

This was a difficult sale for me as I had lived in it for 41 years. The staff were very understanding and helpful as an added difficulty was the fact that I am unable to speak. In the end everything went well.

Frank Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Frank, thanks for your kind review and I am happy we could get it completed for you as soon as we could. I know it was worrying you so it's great it all worked out. All the best for the future. David and the NatRes team

5/5

Google

I chose national residential to sell my rented property as I wanted a quick efficient , and minimal effort sale...all of which I got.From start to finish the staff were helpful, easy to contact , gave me realistic advice and made the whole process so straight forward I would & have recommended them to friends in similar situations

George Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi George, thanks for your kind review. We had some delays with your landlord-buyer being abroad but we completed a soon as possible after xmas. Thanks again and good luck. David and the NatRes team

5/5

Google

Great communication throughout and they really went the extra mile to get the purchase done when dealing with a difficult finicky seller. Would happily purchase again through them.PositiveResponsiveness

Tommy Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Tommy (Dylan) - thanks for your kind review and for all your assistance to complete quickly - within 33 days - even with challenging tenant and sellers changing circumstances. We wish you the very best of fortune with your new investment and a Happy New Year. Thanks, David and the NatRes Team

4/5

Google

I have recently sold a flat through National Residential and I'm very pleased with the service I received. They obtained a lot of viewings and kept me very well informed. I would definitely recommend them.

Christine Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

hi christine, thanks for choosing to sell through ourselves. We had one buyer pull out due to getting cold feet with Covid but you stuck with us and we managed to resell again. We really appreciate this and I'm happy we could get you the price and speedy sale you wanted. I hope all works out for you. Thanks again, David and the Nat Res team

5/5

Google

I would definitely recommend this Agency. The sale was stress free thanks to the efficient and competent team. I'm very happy with the service I received and will be using them again in the future

Rajni Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Rajni, - thanks for your kind review and glad we could help you with your sale. Please keep in touch if we can help you further. Thanks again, David and the NatRes team

5/5

Google

Tom an David are very proactive in dealing with any issues immediately. As with any purchase of property there are snags but were quickly and efficiently dealt with. Hope to do more business in the near future.

Paul Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

, thanks for your kind review and being proactive so we were able to complete as fast as possible. We had some challenges and delays with resolving the redemptions and getting the stat declaration but you remained patient throughout. Thanks again and good luck. David and the NatRes team

5/5

Google

We found national residential friendly polite and kepted use update throughout the process and advice us with any changes that came up we sold are house within in two months and completed in five weeks which was excellent service by them and the solicitors going on are experience I would definitely recommend them.

Rebecca Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Rebecca & Ian, thanks for choosing to sell through ourselves and I am glad we could get a really quick completion (just 35 days). We wish you all the best. thanks again, David and the Nat Res team

5/5

Google

A great company, would highly recommended. From start to finish the process was fantastic. At all times I was kept up to date and any queries were answered almost immediately. Thanks for making what is usually a stressful process so smooth and easy!PositiveResponsiveness

Rachel Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Rachel, thanks for purchasing through National Residential. We completed in just 51 days with your proactive help. Thanks again and good luck. David and the team

5/5

Google

Really efficient and helpful estate agent. No time wasting at all; just very motivated people keen to get properties off the market. There communication with all parties was excellent and allowed me to buy the property very quickly.

J Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi JS - thanks for your kind review and glad we could help you with your purchase. I hope you are happy with your new property and please keep in touch if we can help you further. Thanks, David and the NatRes team

5/5

Google

As first time buyers we were able to secure a property we never thought we would. David and Tom were able to deliver a service which other estate agents do not provide, even when there were inherent setbacks. Would happily use again. Thanks all, great work πŸ‘πŸ»PositiveValue

Tom Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Tom, thanks for your kind review and also putting us through our paces getting this one over the line. We had to do more than most with refurbishments and repairs but it wll worked out because you really wanted the property. Reall Win-Win. We wish you all the best for the future. David and the NatRes team

5/5

Google

As a housing landlord I wanted to start selling properties and a "modern auction" seemed to be the way to go. It was and the experience was easy and supported all the way. There was a successful sale and no problems at all with the service received.

Richard Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Richard, thank you for your kind review and I'm glad all went well. If we can help you in the future please get in touch. All the very best, David and the NatRes team

5/5

Google

Brilliant service from David & his team at national residential kept up to date at all times . Any problems were dealt with In a timely manner . Could not have asked for a better service.With covid affecting use all ( was doubtful our house would sell )we still managed with in 8 weeks to sell our house in carlisle . Definitely recommend this great team .PositiveResponsiveness, Quality, Professionalism, Value

Margaret Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Frederick & Margaret, thanks for your kind review and for choosing National Residential. I wish you both well. thanks again, David and the Nat Res team

5/5

Google

The team at National Residential were very supportive and understanding. My house had been wrecked by the last tenant and local estate agents had valued it possibly below the remaining mortgage. There were also a few legal problems with the lease that needed expert handling and the solicitors reccomended by National Residential patiently worked everything out, although it was an unusually difficult set of circumstances. National Residential's fee was reasonable given these complex circumstances. I think that the price achieved was the best l could have expected. I have another property that l plan to sell through National Residential once the current tenant moves out. I would recommend National Residential if you want a quick sale and especially if your property has technical challenges to overcome.

David Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi David, thanks for your kind review and your patience getting this one over the line. I look forward to helping you with your next challenging sale we are speaking about :-) Thanks again, David and the NatRes team

5/5

Google

Tom and David were brilliant. They are experienced and knowledgable and always do as they say. We had a tough case so a lot of phone calls were made to them but they always stayed calm and were willing to do whatever to get the sale through. Highly recommend!PositiveProfessionalism

H Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi thanks for your kind review and for helping us proactively overcoming the last minute issue with the planning matter and to get this over the line. I wish you all the best and look forward to working with you in the future. David and the NatRes team

5/5

Google

My experience purchasing a flat with National Residential Estate Agent was both professionally and smoothly handled. National Residential also recommended the solicitors I used (Holbrook & Co.) who were also very professional and efficient. Thank you all for a very smooth purchase.PositiveProfessionalism

Deborah Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Deborah, thank you for your kind review and helping us complete quickly within just 51 days. We wish you all the very best for the future and a great New Year. Thanks again, David and the NatRes team

5/5

Google

10 out of 10 stars for the company. I wish I could give more stars to National Residential for their staff to work very efficiently. As a first time buyer, I was very nervous and upset but National residential company staff was always there to help and guide me in every aspect of my purchase. At the end of October, we called to book an appointment but I think no one was in office at that time but after a while called me back and promptly booked an appointment. After that, we liked the house and quick response to call and very friendly staff helped us to buy our first house. The staff stayed in touch with us throughout our buying house contract until we got the keys to our house. Even after that, they sent us best wishes msg for a new home. I want to convey my special thanks to National Residential trough this platform and best wishes for their company. Best estate agent company deserve more than 10 stars. Your wellwisher Mubbshar ButtPositiveResponsiveness, Quality, Professionalism, Value

Mob Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Mubbshar, thank for your 'too-kind' review! With your help we were able to sell this property in just 9 days and complete in 35 days. The seller also very happy! I hope you love your new home. Thanks, David and the NatRes Team

5/5

Google

I would highly recommend National Residential. I purchased a property via National Residential this year and David and his team were professional and went out of their way to be helpful. David was constantly chasing both solicitors on either side to get things moving, and was definitely welcomed. Hope to work with you again in the near future.PositiveResponsiveness, Professionalism

Syed Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Syed, I am happy we got this matter completed for you even though your first lenders surveyor threw a spanner in the works. Credit to you for being proactive. I hope your investment is a great one and we can help you again soon. Thanks, David and the NatRes Team

5/5

Google

Purchased and completed on Friday 21st May through National Residential and had a great experience overall, from start to end the communication was exceptional from the whole team. Thanks to David for his input where he always went above and beyond to sort out everything quickly. All the best.

Gabriel Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Gabriel, many thanks for your kind review and for your help and support completing your purchase. We all wish you the very best of luck for the future. Thanks again, David and the NatRes team

4/5

Google

We bought our first property with National Residential. Their methods of contacting you are quite unusual for an estate agent but we found texting to be much more efficient in the end. They were always very friendly and very active in chasing up details. They are not your every day estate agents but they got the job done quickly and efficiently.PositiveResponsiveness, Value

Sara Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Sara, thank you for your kind review and I hope you and Thomas love your new property! All the best for Xmas. thanks agan, David and the NatRes team

5/5

Google

Being the first time for myself buying a house, I was rather nervous of the process but National Residents helped me get the house as fast as possible. They constantly were updating me on the process from their end, and when they didn’t hear anything from me for a while they were checking for updates my end. The customer service was spot on. All in All, national residents really pushed for the sale of the house to be as fast as possible, and would be a recommendation for anyone who wants a fast house sale, or a pleasant process with estate agent.PositiveResponsiveness, Quality, Professionalism, Value

Kyle Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Kyle, thanks for your kind review. We had lengthy delays with your completion - partly due to your lender taking time to approve the Coal Mining Report - but we got there in the end. Thanks for staying proactive throughout! We all wish you well in your new home and have a fab Xmas holiday. David and the Team

5/5

Google

We were the buyer and we're happy to recommend National Residential for property purchases. They handled the initial price negotiations well and although their process deadlines are quite aggressive by estate agent standards, I think they are probably effective in speeding up sales and weeding out buyers who are not serious or have slow solicitors. Importantly there was sufficient flexibility in these deadlines to allow us to complete necessary due diligence on the property. Phone calls were answered quickly, everyone I spoke to was knowledgeable about their area and when action was required, it was done quickly and effectively. Despite a delay due to the Christmas break, I was impressed how quickly the sale proceeded. If I see another property with them, I would definitely take a look and wouldn't hesitate to put in an offer if the property was suitable.

Hywel Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Hywel, thanks for your kind review and being proactive so we were able to complete as fast as posisble. We had some challenges and delays with resolving the new the lease and you were patient and helpful. Thanks again and good luck. David and the NatRes team

5/5

Google

We received excellent service from the start when purchasing our new home. Although we hit a few delays along the way, National Residential kept us up to speed as often as possible and did their very best to keep the ball rolling to get us in our new home as swiftly as they could. Overall we experienced friendly, helpful and professional service. Very easy company to deal with and we are now very happy and settled in our new house. We would highly recommend using National Residential.PositiveResponsiveness, Professionalism

General87Lee Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Lee, thanks very much for your kind review and for remaining patient while we worked to rehouse the tenant to a council property to enable you to purchase with vacant possession. Sorting tenant issues like this is not straight forward, particulalry with Covid-19 and stretched councils causing big delays, but we got it completed in 3 months and thanks for staying the course. We hope you love your new house and all the best for the New Year. Thanks again, David and the NatRes team

5/5

Google

I have an extremely amazing experience purchasing a BTL property through national residential. Very professional and personal end to end service. Had a few road blocks with mortgage valuations etc, but all got resolved quickly and effectively. Tom has been quite good on the Sales side. spent loads of time clarifying everything and in securing the sale. Rachel has been absolutely amazing , who managed the transaction communication and co-ordination end to end - communication was always instant, very re-assuring and helpful throughout. What I received was a world class personal service. Will definitely do business with them again.

Baiju Β· 12 June 2021 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Baiju, thanks for your very kind feedback. I hope all goes great with your investment. Keep in touch as we would love to help you build your portfolio. thanks, David and the NatRes team

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Questions about National Residential

Which National Residential office has the most reviews?

Chester has the most, with 597 reviews rated 4.5 out of 5, followed by Paisley with 3.

Where are the National Residential offices?

The two National Residential offices, by town:

  • Chester: 1, Hunters Walk, Canal Street, Chester, CH1 4EB
  • Paisley: National Property, Office 2, Craigs Business Centre, Paisley, PA3 2NB
Has National Residential won any awards?

Yes. In The Trusted Agent 2026 awards, Chester won Trusted Agent.

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