Trusted Agent profile

National Residential estate agents in Chester and Paisley

4.5

★★★★★ Excellent

600 reviews across 2 offices and 2 platforms

National Residential has two offices, in Chester and Paisley. Together they have 600 reviews on two platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

269

Reviews on Google

All 2 offices

Trustpilot logo

331

Reviews on Trustpilot

All 2 offices

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Our offices

National Residential's two offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for National Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 269 reviews on Google only. Show every review

5/5

Google

I saw a property online and whilst I was sceptical because I hadn’t heard of the company before and it was an auction property, I saw massive potential in the house so decided to just go with my gut. I have had a great experience from start to finish and cannot fault the process. I would especially like to mention Rachel in this review as I have never had a better customer experience than I did with her. She was extremely thorough and ensured I was always updating even when this involved calling me whilst on annual leave. Thankyou to everyone and national residential.

Jessica · 12 June 2022 · National Residential Chester

Agent replied · 11 June 2024

Hi Jessica, thanks for your kind review and for choosing to purchase a property though our online auction. In your case you wanted the property vacant, so we also had to financially assist finding the tenant a new home which Rachel was able to do and our company paid the costs form our fee. This extended the time taken to complete so thanks for your patience and support getting the sale over the line and we hope everything is going great with your new home. Thanks, again and we wish you well for the future. David, Rachel and the NatRes team

5/5

Google

The properties we were selling had tenants in place and were not an easy sell! The team at National Residential provided great advice and proactively brought buyers to the table. The communication with the team was brilliant and we achieved the sale price we expected. The process was amazingly smooth and we could not be happier.

Professor · 12 June 2022 · National Residential Chester

Agent replied · 11 June 2024

Hi alex, thanks for your kind review and I'm glad we could help you. I hope all is going well. Thanks again, Rachel and the NatRes team

5/5

Google

When I saw this was an auction property I nearly dismissed it but I did not need to worry as the purchase was so straight forward. The team from National Residential (particularly Racheal) were very helpful, informative and went above and beyond in getting things sorted. I used the solicitor they recommended and completed within 56 days. I would not hesitate recommending National Residential if you want a personal service.

Carole · 12 June 2022 · National Residential Chester

Agent replied · 11 June 2024

Hi Carole, thanks for your kind review and I'm glad we could help you. I hope all is going well. Thanks again, Racheal and the NatRes team

5/5

Google

Ross came along with complete social distancing in place. He was very nice and easy to speak to. He had a look all round the house and garden, he then said what he thought the property was worth. He wrote a lovely review of the house which I think made ppl come and have a look. I then dealt with Akash who was really nice and kept me up to date all the way to it sold I had 6 viewings in first day but one cancelled, by the next day a cash offer was in!. Would deal with them again if I was selling. A.wieczorek. 18/08/21

A customer · 26 March 2022 · National Property

Agent replied · 19 June 2024

Hi Anne, thank you for taking the time to leave us feedback and giving us a 5* review! Our team are delighted with your kind comments about the service you received from them. If we can be of any assistance in the future, please get in touch. Best wishes, Hannah @ National Property Agents

5/5

Google

Dave and his team were great from the moment of bidding on National Resident website to completion in just 4 weeks. They were always only a phone call away. Thank you once againPositiveQuality, Professionalism, Value

SmartLearner · 27 August 2021 · National Residential Chester

Agent replied · 11 June 2024

Thanks for your kind review. David and the team

5/5

Google

Our experience in dealing with the The Online National Residential Estate Agency has been excellent - especially taking into account the limitations Covid has place on businesses. The staff of the Chester office have been extremely helpful - no query has been too much trouble for them and they always respond promptly to emails and telephone calls. Highly recommended. (Gill White - LL30 1LQ)PositiveResponsiveness, Professionalism, Value

Allan · 27 August 2021 · National Residential Chester

Agent replied · 11 June 2024

Hi Allan and Gill, thanks for your kind review. It was a lengthy process due to the freehold/leasehold strucuture and we appreciate the paitience you showed seeing the sale through till the end. I hope the property is great for you and the best of luck. Thanks, David and the Nat Res team

5/5

Google

All of the team were very helpful especially David and Rachel who went out of their way to make sure that we received the best service possible. We had quite a long delay in the purchase of our house but were reassured by both David and Rachel. They did everything that they possibly could to get things complete as soon possible for us. Thanks again to all of the team.PositiveProfessionalism

Sarah · 27 August 2021 · National Residential Chester

Agent replied · 11 June 2024

Hi Sarah, I am so glad we got there in the end. We had several challenges along the way with a couple of chains that you were not aware of - and we only became aware of half way through. I know this caused stresses and strains but thnkfully we got there! I hope you and Lee love your new home. all the best for Xmas - David and the Team

5/5

Google

Rating only, no written review.

Nimish · 12 June 2021 · National Residential Chester

Agent replied · 11 June 2024

Thanks Nimish :-)

5/5

Google

Rating only, no written review.

Carly · 12 June 2021 · National Residential Chester

Agent replied · 11 June 2024

Hi Carly, , thanks for you kind review and being proactive throughout the process. I wish you well with your new property. Thanks again, David and the Nat Res Team

5/5

Google

Rating only, no written review.

Father · 12 June 2021 · National Residential Chester

Agent replied · 11 June 2024

Thanks for your review but we do not know who you are?

5/5

Google

Rating only, no written review.

Sahil · 12 June 2021 · National Residential Chester

Agent replied · 11 June 2024

Hi Sahil, thanks for your kind rating and for all your help and patience with you latest purchase. We had some challenges and delays with resolving the tenant and valuation but you remained patient throughout. Thanks again and good luck. David and the NatRes team

5/5

Google

Rating only, no written review.

Derek · 12 June 2021 · National Residential Chester

Agent replied · 11 June 2024

Hi Derek, thanks for your rating and being proactive so we were able to complete as fast as possible. We had some challenges and delays with resolving the redemptions but you remained patient throughout. Thanks again and good luck. David and the NatRes team

5/5

Google

Rating only, no written review.

Usaamah · 12 June 2021 · National Residential Chester

Agent replied · 11 June 2024

Thanks for your rating - although I am unable to locate your record. Thanks, David and the NatRes team

5/5

Google

Brilliant for fast sales.

Simon · 12 June 2021 · National Residential Chester

Agent replied · 11 June 2024

Hi Simon, thanks for your kind review. We look forward to working with you and becoming even better at what we do - and helping customers get the best price quickly. David and the Team!

1/5

Google

Really bad service! I wouldn’t recommend to anybody, that’s for sure!

Emanuel · 12 June 2021 · National Residential Chester

Agent replied · 11 June 2024

Hi Benjamin, sorry to get your review. I can't locate your enquiry on our records to look into it. I do not have you on record buying or selling a proeprty through us so please let me have mroe details so I can look into this for you. You can post here or email info@national-residential.co.uk and I will respond asap. Many thanks, David (Director)

5/5

Google

Really helpful and professional. Always someone in the office to help with questions.

Atik · 12 June 2021 · National Residential Chester

Agent replied · 11 June 2024

Hi Atik, thanks for your kind review and choosing us to sell your property. Wth your help we were able to complete as fast as possible. Thanks again and good luck. David and the NatRes team

5/5

Google

Very good service ,keep in touch at regular intervals would highly recommend

Christine · 12 June 2021 · National Residential Chester

Agent replied · 11 June 2024

Hi Christine, thanks for your kind review and choosing us to sell your tenanted property. Wth your help we were able to complete as fast as possible. Thanks again and good luck. David and the NatRes team

5/5

Google

I really had a excellent experience with this agency, as the are trusted.

Hazaa · 12 June 2021 · National Residential Chester

Agent replied · 11 June 2024

Hi Hazaa, thanks for your kind review and please contact us anytime if we can help you further. David and the NatRes team

3/5

Google

They did sell my house which was great, but the communication between all parties was really poor and became quite stressfull

Samantha · 12 June 2021 · National Residential Chester

Agent replied · 11 June 2024

Hi Samantha, thanks for your kind review. I take on board your comments, but your sale was somewhat complicated as you were in a chain and purchasing an onward property with the help of another solicitor. Our buyer for your property was able to complete sooner than your onward purchase was ready, but we could have coordinated matters more efficiently in the final week. We still achieved a fantastic result of selling in 19 days and completing in 64 days, especially for a chain. Thanks again and best wished for Xmas in your new home. David and the Nat Res Team

5/5

Google

from the begining of the journey to the end everything was dealt with very proffesinally all the staff are very courteous and helpfull. we had nothing to do,they handled everything thankyou so muchPositiveResponsiveness, Quality, Professionalism, Value

Helena · 12 June 2021 · National Residential Chester

Agent replied · 11 June 2024

Hi Helena, thanks for your kind review. I am glad we were able to sell a non-standard construcion property even with a tenant who stopped paying the rent. We were only able to do this with your support to hold back some funds to resolve the issues so thanks for being so supportive. I will keep in touch. Thanks, David and the Nat Res team

4/5

Google

Overall a good experience , took longer than expected and originally promnised but that was due to buyers finance issues. Would use NRE again

Tony · 12 June 2021 · National Residential Chester

Agent replied · 11 June 2024

Hi Tony, thanks for your kind review and for choosing us to help you sell. Best of luck in the future. David and the NatRes team

5/5

Google

Bought my first house with them very pleased with the whole process even during the covid pandemic it didn't get in the way.PositiveResponsiveness, Professionalism

Lee · 12 June 2021 · National Residential Chester

Agent replied · 11 June 2024

Hi Lee, thanks very much for your kind review and for remaining patient while we worked to rehouse the tenant to a council property to enable you to purchase with vacant possession. Sorting tenant issues like this is not straight forward, particulalry with Covid-19 and stretched councils causing big delays, but we got it completed in 3 months and thanks for staying the course. We hope you love your new house and all the best for the New Year. Thanks again, David and the NatRes team

5/5

Google

I made a purchase through National residential. They were all over it from the initial offer going in. Great communication throughout and a quick efficient purchase.PositiveProfessionalism

Warren · 12 June 2021 · National Residential Chester

Agent replied · 11 June 2024

Hi Warren, thanks for your kind review and for helping us proactively overcoming the last minute issue with the FRA report. Your sale is an example of how all 3 parties; Agent + Buyer + Seller all need to be working together to overcome the innevitable obbstacles that arrise to get sompletions over the line. However, you went above and beyond with arranging the FRA report so I want to personally thank you for this. I wish you all the best for the future. David and the NatRes team

5/5

Google

Highly proactive and efficient service. Managed to find clever solutions to avoid abortive purchase transaction. Would recommend them.

Vikram · 12 June 2021 · National Residential Chester

Agent replied · 11 June 2024

Hi Vikram, so happy we could help get this one over the line - in no small part to your pro-activity. The seller is also over the moon. Thanks again and I wish you both a prosperous and happy time in your new home. David and the Nat Res team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about National Residential

Which National Residential office has the most reviews?

Chester has the most, with 597 reviews rated 4.5 out of 5, followed by Paisley with 3.

Where are the National Residential offices?

The two National Residential offices, by town:

  • Chester: 1, Hunters Walk, Canal Street, Chester, CH1 4EB
  • Paisley: National Property, Office 2, Craigs Business Centre, Paisley, PA3 2NB
Has National Residential won any awards?

Yes. In The Trusted Agent 2026 awards, Chester won Trusted Agent.

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