★★★★★ 1/5
GoogleVery challenging from day 1.
1. Win Auction with final bid price - they force you to offer higher amount or you lose
2. Frequently call & contact you until pay them deposit of £2500 or 1% of property if higher than it
3. You will be forgotten for weeks if not months
4. Properties can be unfit for mortgage application
5. Countless accusation and misleading information by text, email for deposit loss
6. Irresponsible of their actions
8. Sometimes they recommend you people to cover their shady work
Be careful when dealing your case.
Filippo · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Fillippo, we sell properties for our vendors via a modern auction and buyers have to be the highest bidder and be chain free, and pay a deposit. This is the same with any auction. If you do not want t purchase through auction you don't have to. I would recommend you do not based on your feedback and should stick to local agents. Thanks, David
★★★★★ 5/5
GoogleRachel and all the team at Residential lettings were very friendly and helpful and always replied very quickly to any questions. I’d recommend them. I was a tenant and they made everything go smoothly. Thanks Nicki :)
Nicki · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Nick,, thanks for your kind review. We do our best to sell tenanted properties with the tenant remaining in-situ but it is not always possible. We foremost have to get the price the vendor needs and when we do this, but the buyer needs vacant possession we will always help tenants financially and with our contacts to find another property to move into. We appreciate these times can be stressful and do what we can to help. Thanks for working with us and good luck. David (Director) and the NatRes team
★★★★★ 5/5
GoogleI bought my first property using this company.
All I have to say is that I am very pleased with their services , the staff was really helpful and supportive to answer all my questions as a first time buyer Everything went as planned.
A big thank you to all the staff, especially to Rachael😊
Adela · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Adela, thanks for your kind review. With your help we sold this property to you in just 1 (one) day of going on market and completed 71 days later. Well done and wish you all the best for the future. Thanks again, David (Director), Rachel and the NatRes team
★★★★★ 5/5
GoogleDespite experiencing some setbacks with our purchase, Harpreet and Rachel tried their best to keep us updated and in the loop to ensure that we knew that even though everything was going slowly it was still moving. Which was extremely reassuring.
Jessica · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Jessica, thanks for your kind review and support getting the sale completed in the end. All the best for the future. David and the team
★★★★★ 1/5
GoogleI was a tenant in a property sold last year. Tom the manager colluded with our landlord to try and pressure us to leave the property by convincing us to have viewings of the property by people who wanted to live in the property. He thought that we would leave the property ourselves when we had every legal to remain. Even though forcing tenants out is illegal.
Luckily we cottoned on to what tom and the landlord were up to and we cut off all communucation with national residential.
Two weeks later Tom is forced to sell to another landlord as he would miss out on his commisssion. It says on their website they have lawyers who can convince tenants to leave.
My advice to tenants is do not trust Tom and the rest at national residential. They will try to force you out to make a quick dollar. He would sell his own grandmother out to make a quick buck.
Yuppie · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Yuppie, thanks for your review. Landlords approach us to sell their houses and there is no guarantee that other landlords will agree to pay the price they want or keep the tenant. We try our best but sometimes we must sell with vacant possession and in those circumstances, we help the tenant in every way possible including paying rent and deposit for a new property and home removal fees. I with you the best for the future. Thanks David (Director)
★★★★★ 4/5
GoogleDecided to use NatResEstAg after watching one of their videos. Service has been very efficient, they've done their best for me under trying circumstances I must admit, but Rachel especially has been brilliant with her updates and advice. Will be using again soon!
Bud · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Bud , thanks for your kind review and for choosing ourselves to sell and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
★★★★★ 5/5
GoogleThank you to Rachel and Sophie for making the process of buying our first home straightforward and simple! We completed very quickly, and are very happy with our new home.
Olivia · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Olivia, , thanks for your kind review and for choosing to purchase from ourselves through our modern auction and I wish you the best for the future. I have passed your regards on to Rachel and Sophie and the team. Thanks again, David (Director) and the Nat Res team
★★★★★ 5/5
GoogleFrom the moment I contacted the team at National Residential they were with me all the way. We agreed a valuation, and as I do not live in the UK they took care of all viewings and access to the house. If I had any questions they were there to help and I cannot praise them highly enough. I would recommend National Residential to everyone.
Pete · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Mike, thanks for your kind review. With your help we sold your property to you in just 3 days and completed 67 days later. Well done and wish you all the best for the future. Thanks again, David (Director) and the NatRes team
★★★★★ 1/5
GoogleVery poorly run business. From not returning calls, to just being rude for no good reason they really are everything you don’t want in an estate agent. Thinking it could not get much worse and still keen on the property I agreed on a purchase price pending a survey.
I arranged for the survey to take place within a week of the offer, they gave the surveyor access to the property and within 48 hours I had the results and was happy to proceed… but wait for it the property was already sold at auction prior to the survey taking place they just failed to tell me or cancel the survey, actually they only told me when I asked where to pay the deposit to. Be very careful when considering parting with cash as maybe next time they might sell the property twice.
Very unethical and all with the Directors knowledge.
If you don’t have a choice but to deal with them speak to Tom as he is at least polite and diligent even if he is hung out to dry by the bosses.
Ps it’s worth noting that they owned the property that they were selling and it wasn’t the seller pulling the strings but the Directors themselves
David · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi David - our job is to sell a vendors property through our auction. You did not offer the reserve price on this property by the end of our auction and instead you were going back and forth with Tom (sales manager) to try your luck to negotiate a better deal with the vendor. This went on for weeks after out auction had finished and by then the vendor decided 'enough was enough' and put the property in Pugh Auctions and you were made fully aware he had done this and you were advised of the date of the Pugh Auction in case you decided to make an offer acceptable to the seller and pay your deposit. You did not and the property then sold at Pugh Auction. Only after the property sold through Pugh did you come back with a higher offer and by then it was too late.
You have since purchased a property belonging to myself located in Mold that I decided to sell through Pattinsons Auction and I notified you I was selling. I’m glad it worked out for you this time around. Thanks, David (Director)
★★★★★ 3/5
GoogleNear impossible to get an initial viewing of the property and was eventually (after relentless phoning and promises (by the male receptionist) for calls to be returned but never were) was shown around by a lovely lady but who unfortunately couldn't answer a single question as she was a third party agent. Selling team not great at comms (potentially an under-staffing issue?) with me or with each other and I had to email often to ask for updates as they didn't come willingly. Abbie was the lifesaver who really came through at the end of the sale, so thank you Abbie (she needs a raise). David was quick to respond when the others didn't. Overall - A LOT of effort but a cheap house to be had if you don't mind paying the extortionate £6k fee and prompting most of the comms yourself.
Millie · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Millie, thanks for your review. We use a company called Viewber to carry out all viewings nationwide as we are an online auction. We communicate with clients by SMS, email and WhatsApp. Usually, messages are replied to same day but apologies if we did not come up to the mark. In your case you wanted to buy the property vacant so we had to manage the tenant to leave and that created challenges which we eventually overcome. The buyer’s fee is not charged on all sales as we offer different price options to sellers. However, where we do charge buyer fees, buyers just factor this into the price they pay, and we will work as hard as possible to get properties completed and over the line and we were successful in your case. I wish you all the best with your new home. David and the team
★★★★★ 5/5
GoogleNice company. Very helpful. I was a tenant and the landlord sold the property. Unfortunately it went to a first time buyer who wanted haven’t possession. Dave’s was very helpful with the situation and was able to help to aid me move out of the property early to help with the sake complete.
Claire · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Claire, thanks for your kind review. We do our best to sell tenanted properties with the tenant remaining in-situ but it is not always possible. We foremost have to get the price the vendor needs and when we do this, but the buyer needs vacant possession we will always help tenants financially and with our contacts to find another property to move into. We appreciate these times can be stressful and do what we can to help. Thanks for working with us and good luck. David (Director) and the NatRes team
★★★★★ 1/5
GoogleSCAMMERS - BE WARE -
Really bad experience!!!
We have paid a deposit of £2500 for a property which ideally and as per the contract agreement, the purchase was supposed to be finalized by now. Our mortgage application (before the crisis ~Sept. 2022) has been rejected due to the property being unfit for lending. To improve the condition they agreed to do the refurbishment long ago. It took them months to update the status of the refurbishment and every time we checked the progress they assured us saying that was started. Yesterday, they sent a fake refurbishment quote on a letter with a huge sum of ££££K price, NO Clear maintenance cost and NO tax price, NOT only that but they wanted us to cover the cost!!! Now the mortgage % has sky rocketed, which is a big loss to us. Even a week ago they asked us confidentially to change our mortgage adviser and suggested they know someone better. A BIG NO from us!!!
Today the 4th of Nov, 2022 they sent a threatening email that says property has been back on the property market for sale and We Have Lost Our Deposit Money, which won't happen, this is a total SCAM, we'll do everything necessary to stop it from Happening!!!!!!
Pina · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Pina, we act in the interest of our vendors foremost as they have approached us to sell their property via a modern auction, so they get a guaranteed sale. Buyers get the opportunity to buy purchase cheaper than they would through local agents which takes into account the condition of the property and buyers are clearly advised when they pay deposits, they are non-refundable unless there are serious structural issues (such as subsidence) that simply cannot be resolved. This was not the case with your purchase and even when you had a survey the vendor was willing to pay for repairs. If you are purchasing at auction you cannot expect to buy cheap due to the conditional and then require the vendor to reduce even further for repairs. In this case the vendor was willing to pay for repairs but you withdrew anyway and this means you lose your deposit. We have auction terms after all, which you agreed to. Thanks David
★★★★★ 5/5
GoogleNational Residential did a splendid job in helping us sell our property. Tom, Rachel, et al. were professional, friendly and aware of our concerns. They handled everything from viewings to solicitors seamlessly.
Highly recommended
David · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi David thanks for your kind review and for choosing ourselves to sell and I wish you the best for the future. I have passed your regards on to Tom and Rachel and the team. Thanks again, David (Director) and the Nat Res team
★★★★★ 3/5
GoogleI sold my 3 bedroom house with the tenant in situ through National Residential. I accepted a fixed price offer of £300k and they achieved a sale price of £310k. The sale was made in September 2022 and completion was in late January 2023. I had to provide details of the previous conveyancers for the previous sale and purchase of the property in order for the legal issues to be addressed. I had to collate and resend numerous documents relating to the property to the estate agent before completion. However, finally the sale was successfully achieved.
Paul · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Paul, , thanks for your kind review. We specialise in helping sell tenanted properties and its great when we get the price vendors need and a win-win solution for the tenant. We have to be thorough with tenanted proeprty sales with AST, deposit protection etc as solicitors and lenders now need all the due dilligence sorted before completion. Thanks for your help with this and thanks for choosing ourselves to sell and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
★★★★★ 5/5
GoogleGreat company, Rachel and harpreet were amazing in getting me to the finish line with my purchase. Very good communication and I felt like I was in safe hands throughout the process.
Shanaz · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Shanaz thanks for your kind review we hope you are enjoying your new home and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
★★★★★ 5/5
GoogleWe've now sold two properties with David and the team at National Residential. They are very capable of securing buyers - in our case, selling our buy-to-lets to other buy-to-let investors. But that wasn't what really impressed us. We had a property that was difficult to sell, and they truly went above and beyond in the advice, guidance, and help they provided in getting a deal done for us. I'd recommend them without hesitation.
Adam · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Adam, thanks for your kind review and for choosing to sell with us for a 2nd time. Some sales are allot tougher than others to get over the line but with your help and patience we got yours completed. Thanks, again and we wish you well for the future. David and the NatRes team
★★★★★ 5/5
GoogleBuying and selling property can often be a confusing and stressful experience and I was so grateful to have Online National Residential Estate Agency on my side during my property purchase. Tom was completely transparent about how the process would work when he accepted my offer and then Rachel was absolutely superb in terms of keeping me informed as to how the process was moving along. Perhaps more importantly, when the process hit an unusual and unexpected delay, she was there to offer words of advice and comfort which I was really grateful for. Ultimately my purchase went through as planned and I would have no hesitation in recommending Online National Residential Estate Agency to anyone who is looking to buy a property quickly and simply. They really do what they claim to do well!
Pete · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Pete, thanks for your kind review. With your help we sold this property to you in just 16 days and completed 46 days later. Well done and wish you all the best for the future. Thanks again, David (Director) and the NatRes team
★★★★★ 1/5
GoogleI've had the worst experience with National Residential, purchasing my first property. Abbie was absolutely amazing, she deserves a raise, always kept me updated on everything and even referred me to really good solicitors. The process was quite fast, it seemed rushed and there were a lot of issues. I called to place a bid and was told they've been offered a higher price and if I agreed to pay them higher than what they were offered, I did. I viewed the property, it looked alright as all the issues were covered up, I placed a non refundable deposit of £2500. I viewed the property again when it was empty and I saw that there were multiple things wrong, a whole in the roof of the house, a leak in the bathroom, causing some damage to the kitchen ceiling, I spoke to the manager Tom and was told that these issues are not that big, and he said that he rushed to sell me the property in the first place and then now he can try to discount me on the price, however this was done after all the mortgage paperwork from my end, so I was stuck in a hole, I had made multiple payments for this to go ahead. Later on after some calls I managed to get £7000 discounted, I received the keys a few weeks later, the previous tenant had torn the place apart, taken a lot of the things that were included in the sale, and he had even told me how national residential had paid him £5000 to leave. A few weeks into the property the kitchen ceiling (bathroom floor) was leaking and the whole ceiling collapsed. Most reviews here are paid, I was initially paid £30 to leave my review but they're all lies.
Jaz · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Jaz, you purchased a property through a modern auction. Properties are sold through auction because the vendor wants a quick certain sale. Properties may not be in the best condition, or they are tenanted and this is reflected in the price and why the vendor chooses an auction sale. It’s up to you as a buyer to view the property and get whatever surveys you require for your due diligence to determine the price you subsequently want to pay? You make your offer based on your own due diligence. We are simply the auctioneer instructed to get the seller the best price. In your case, after you agreed a price, you then wanted a reduction and we obtained that for you but you are still unhappy with that and now it seems you believe it is also our responsibility for the property after you purchased it? That’s not how it works. Buyers purchasing at auction at a discount cannot hold the auctioneer responsible for the condition of the property they purchased once they have purchased it at a price reflecting its condition. You have to take responsibility and accountability for your own property investment decisions just like everyone else. Thanks David
★★★★★ 5/5
GoogleCan't fault their service: prompt, professional, friendly and a breath of fresh air. I was looking to sell a property with a tenant in situ. They seamlessly took care of the lot - from marketing the property to their extensive list of property investors, to arranging viewings, to seeing everything through to completion.
I was impressed by their approach. Every stage of the process was carefully handled with regular updates to keep me in the loop. I never had to do any chasing - they were always on the ball and very reassuring. Special thanks to Rachel for her affable approach to everything.
I would definitely use The Online National Residential Estate Agency again for future BTL property sales. Thanks for all your work guys - five stars from me!
Benedict · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Benedict, thanks for your kind review. We specialise in helping sell tenanted properties and its great when we get the price vendors need and a win-win solution for the tenant. Thanks for choosing ourselves to sell and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
★★★★★ 4/5
GoogleNational Residential helped me to sell a tenanted flat which I needed to dispose of for financial reasons. The team got me a fair price and achieved completion in a good space of time, relative to the circumstances. It took slightly longer to complete than I had first envisaged but I am happy with the outcome given the added complications that exist when selling an ex-local authority flat that is tenanted. I would recommend National Residential to landlords who need to sell property while tenanted. Mark, London.
Mk · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Mark, thanks for your kind review. To get vendors a higher price than other conditional auctions we accept offers from mortgage buyers and not just cash buyers. We a higher price than auctions and we get a quicker completion than traditional estate agents as we only accept offers form buyers who are chain free and pay non-refundable deposits. The challenge that comes with this model (best price as well as quick sale) is that we have to resolve all enquiries from lenders and buyer solicitors, but we have a highly experienced and proactive sales progression team who drive these. Thanks for choosing ourselves to sell and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
★★★★★ 5/5
GoogleBuying my first home which was listed with National Residential was a great experience. Throughout the process I felt listened to and was kept well informed of the progress! Every question I asked was answered and explained in detail so that I was fully informed at all times. They gave me time frames which were kept and often gave me updates, even when I hadn’t asked. The lady who looked after me, Rachel, was superb throughout and I cannot thank her enough for her help.
92SamIAm · 12 June 2023 · National Residential Chester
Agent replied · 11 June 2024
Hi Sam thanks for your kind review we hope you are enjoying your new home and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
★★★★★ 5/5
GoogleRoss, Jon and George at National Property Agents really went the extra mile for me in selling my flat. They sold it on the first viewing by prospective buyers! I found them unfailingly kind and helpful, both before and after the sale. I'm so grateful for their help. Thank you all for making selling my flat such a pleasant, easy experience. Fiona Croeser
Fiona · 26 March 2023 · National Property
★★★★★ 5/5
GoogleRating only, no written review.
Monika · 12 June 2022 · National Residential Chester
Agent replied · 11 June 2024
thanks Monika. , David and the NatRes team
★★★★★ 5/5
GoogleRating only, no written review.
Saleema · 12 June 2022 · National Residential Chester
Agent replied · 11 June 2024
Hi Saleema, thanks for your kind review and I'm glad we could help you. I hope all is going well. Thanks again, Rachel and the NatRes team
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