Trusted Agent profile
★★★★★
600 reviews across 2 offices and 2 platforms
National Residential has two offices, in Chester and Paisley. Together they have 600 reviews on two platforms, rated 4.5 out of 5 overall.
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National Residential's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for National Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 269 reviews on Google only. Show every review
5/5
GoogleGreat service. Great communication throughout the sale process. Very professional team. Will be using again in future. Highly recommend. Thank you all.
Hi Nigel and Irene, thanks so much for your feedback. We managed to sell it in 30 days and complete in just over 2 months. Glad you were happy with the result. All the best Rachel and Clare
5/5
GoogleHelpful throughout journey
5/5
GoogleBought a property from The Online National Residential Estate Agency and the experience was seamless. Easy to work with & managed to get the sale over the line within circa 30 days!
1/5
GoogleI filled out the form to ask for a free valuation to sell my home via this company. I then received an email asking what time they could call me, I told them I was not allowed incoming calls during my working hours as it would get me fired. They phoned me during my working hours and right in the middle of my explaining my dire situation the man who phoned me rudely hung up on me and failed to call back so he hung up deliberately which was very rude and to a stressed out person like me that added insult to injury. Not very nice and I am far from impressed, it is poor business practice and disrespectful.
5/5
GoogleA very good service. it was always easy to get in contact with someone. Their team were regularly contacting me to contact me on each stage of the sale. Clare liaised between the buyer and my solicitor and kept me up to date, and managed to push the sale through quickly and efficiently.
5/5
GoogleGreat experience with National Residential, it took just 6 weeks to complete purchase of our house, they made the process quick, easy and hassle free, I would definitely recommend.
5/5
GoogleExcellent experience using this company. Many other agents were not interested as I had a tenant in situ but these guys reassured me they would sell this place and contribute towards costs to help make this transaction as smooth as possible. Special shout out to Rachel Davies - 5 star rating and a real asset to the business and goes above and beyond to help!
5/5
GoogleWe bought a property via National Residential and the service and speed that we received was second to none. It took only 6 weeks to complete, something we have never experienced before. Thank you all for such professional and speedy work. We would recommend and most definitely will use their services again. Mario and Paula
5/5
GoogleI initially spoke to National Residential in August 24 as I had a rented property which still had the tenant in and I need to sell the property, hopefully with the tenant in place. I initially spoke to Sam who was extremely helpful and we quickly came to an agreement on price and fees etc. Following that they advertised the property and had a firm offer with deposit paid in September however the purchaser wanted the tenant to vacate, I left this totally in the hands of NR, they served notice on the tenant which ended 25/11/24. They were in contact with the tenant and helped her with relocation expenses as I had to stay out of the conversation. Clare handled this and the tenant moved and we completed on the 25/11/24. I am extremely happy with the service received and can thoroughly recommend National Residential.
5/5
GoogleBuying auction property with National Residential is a great and smooth experience from start to finish. I received prompt response to my enquiries. The whole team was very helpful. Big thanks to Suzanne for her help getting the transaction to a successful completion on 24 April 2024. The company is highly recommended. Will definitely buy through them again. Great to do business with you all. Alex
5/5
GoogleGreat service, prompt and professional staff! Would definately recommend
5/5
GoogleRating only, no written review.
Hi Laurentiu - Thank you for your 5 star review. We hope you are pleased with your purchase. Thanks again. David (Director) & the Nat Res Team
5/5
GoogleI wanted to sell my flat in 2023 and contacted National Residential who were a great help and really helped push the sale over the line. They were always available when you called, helped me to secure appropriate lawyers (who themselves were very efficient and knowledgeable), understood the steps in the sales process and were happy to advise along the way. They even helped at the end arranging key transfers to the new owners on the day. The purchase price for the property ended up higher than I expected, an added bonus! If I was selling again I would use National Residential.
Thank you so much for your kind review and for choosing National Residential to sell your property Vanessa. Thanks again. David (Director) & the Nat Res Team
5/5
GoogleExperience was satisfying
Thank you so much for your kind review Minister, we are so happy you are pleased with our service. Thank you again David (Director) and the Nat Res Team
4/5
Google👍🏾 good …
Thanks for your kind review. We cannot locate you on our system so please get in touch. Thanks David - info@national-residential.co.uk
5/5
GoogleGood communication between all parties involved
Hi Edirin, thanks for your kind review - you were a tenant and our purchaser agreed to keep as a tenant on the property after completion. We wish you well. Thanks David (Director)
5/5
GoogleI will strongly recommend national residential estate for reliable quick and brilliant service. Anayat jan
Hi Anayat, thanks for your kind review. You were a purchaser of one of our auction properties. We wish you the very best. Thanks, David and the NatRes team
5/5
GoogleSuzanne Carmichael of National Residential has been one of the best people I have ever dealt with in my 18 years in the business. She is so patient, knowledgeable, and persistent which is what you need to progress a sale the quickest possible way. My deadline on the first sale has been met and gave me a good Christmas with my family. Special mention too to Vicky Ballance who is very responsive and efficient. Thank you so much Suzanne, Vicky, and the whole team of NR
Hi Anna - Thank you for your 5 star review and for choosing National Residential to sell your properties Thanks again. David (Director) & the Nat Res Team
5/5
GoogleFantastic . Sold house in one week
Hi Mike, thanks for your kind review and I'm glad we could help you sell quickly. I hope all is going well. Thanks again, Rachel and the NatRes team
5/5
GoogleGreat experience with excellent people
Hi Noreen - Thank you for your 5 star review. David (Director) & the Nat Res Team
5/5
GoogleNational Residential did a splendid job in helping us sell our property. Tom, Rachel, et al. were professional, friendly and aware of our concerns. They handled everything from viewings to solicitors seamlessly. Highly recommended
Hi David thanks for your kind review and for choosing ourselves to sell and I wish you the best for the future. I have passed your regards on to Tom and Rachel and the team. Thanks again, David (Director) and the Nat Res team
5/5
Googlei had a very good experience dealing with Tom looking forward for further deals
Hi Yakov - Thank you for your 5 star review. We hope you are pleased with your purchase. Thanks again. David (Director) & the Nat Res Team
5/5
GoogleSatisfied client. I sold my rental flat in London in July through National residential. They did exactly what they said they would. The flat sold on the first viewing for the agreed price. A hassle free experience, I will definitely use them again. They have a strong team with a different expert for each step of the process.
Hi Louisa, thanks for your kind review and for choosing ourselves to sell and I wish you the best for the future. Thanks again, David (Director) and the Nat Res team
4/5
GoogleGood communication throughout, smooth process and completed swiftly
Hi Andrew, thanks for your kind review and it was great to complete within 3 months with your help. Thanks again, David and the NatRes team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Chester has the most, with 597 reviews rated 4.5 out of 5, followed by Paisley with 3.
Yes. In The Trusted Agent 2026 awards, Chester won Trusted Agent.
