★★★★★ 1/5
GoogleAbsolutely terrible and this is from a buyer . Everything was fine till I called up as wanted a second viewing and the way the agent spoke was like of a "cowboy". Completely in a hurry to cut me off and when I asked him to pass the phone to someone else he refused and again as a cowboy " I am the manager so you speak to me only ". His name is TOM and after him not passing the phone to anyone else as per my continuous requests he hung up . I will be emailing the owner or CEO of national residence as am appalled at such terrible service . They will have the perfect response but clearly on saying I want to hold a second viewing no one has called me today as clearly TOM is not interested . I got an automated text about bidding deadlines but no call from anyone . This is for the apartment in westcliff - Hillborough road and feel bad for the seller who have chosen an estate agent with such a rude manager . David who I was speaking to before ( I think that is his name ) was absolutely fantastic .
Insia · 13 June 2017 · National Residential Chester
Agent replied · 11 June 2024
Hi Insia. I am sorry to hear about your poor experience. I have discussed this with Tom and the sales team and they should have handled your request for a 2nd viewing far more professionally. The bidding for this property was ending on the day you called in and this property was tenanted so it was not possible to arrange the viewing. It appears the sales team got frustrated at being unable to provide you with what you requested and handled the call unsatisfactorily. We should have handled that situation more sympathetically and professionally so please accept my apologies. David
★★★★★ 5/5
GoogleNational Residential delivered exactly what they promised. I was very impressed with the professionalism with which they handled the sale of my property.
The entire process was transparent, simple, fast and professional. I would recommend them to my friends and family any time.
Horace · 13 June 2017 · National Residential Chester
Agent replied · 11 June 2024
Hi Horace, thanks for your kind review and choosing National Residential to sell your home. Hope all is going great! Thanks again, David and the team
★★★★★ 5/5
GoogleI have been working alongside National Residential for just under two years and have never seen a more transparent process to buy or sell a property. There is complete transparency for all parties throughout the transaction and they are always available on the end of the phone. I would definitely recommend them to vendors and buyers alike.
Sam · 13 June 2017 · National Residential Chester
Agent replied · 11 June 2024
Hi Sam, thanks for your kind review. Hope all is going great! Thanks again, David and the team
★★★★★ 5/5
GoogleAfter an agreed sale made through a local agent fell through, I felt National Residential was my best chance of staying on schedule even though I was extremely sceptical that they could deliver in 4 weeks what my local agent could not do in do in 8 months. I’m so glad I took the chance! They FAR exceeded my expectations, I got a great price for my property and their service was second to none. In hindsight, I wish I had chosen National Residential from the start.
Michelle · 13 June 2017 · National Residential Chester
★★★★★ 5/5
GoogleI have worked with Dave and his team at National Residential for many years and I am consistently impressed by the determination they show to be the best in the business however it’s not just the attitude that impresses me, it’s the results. They have revolutionised the house selling process, mixing proven strategies with new technology to get the very best sale price in the quickest time possible for their clients. I would have no hesitation at all in asking them to sell my house for me if I ever wanted to sell.
Anita · 13 June 2017 · National Residential Chester
Agent replied · 11 June 2024
Thanks for your review Anita.
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