Trusted Agent profile

National Residential estate agents in Chester and Paisley

4.5

β˜…β˜…β˜…β˜…β˜… Excellent

600 reviews across 2 offices and 2 platforms

National Residential has two offices, in Chester and Paisley. Together they have 600 reviews on two platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

269

Reviews on Google

All 2 offices

Trustpilot logo

331

Reviews on Trustpilot

All 2 offices

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Our offices

National Residential's two offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for National Residential, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 269 reviews on Google only. Show every review

5/5

Google

After being warned off 'quick sale' on-line Estate Agents, I went to National Residential as a last resort, Thank goodness I did, this company and all the staff are amazing, They got me more then I asked for, in the time limit I set. Everything from beginning to the end of the process, was easy, fast and very simple. I was dealt with respectfully, friendly and quickly. I can't praise this company enough, and would recommend them to anybody.

Lynne Β· 13 June 2019 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Lynne, thanks for your review and working with us. I'm glad everything turned out well for you and good luck! David

5/5

Google

I was purchasing my first house, and I felt like I got on really well with all of the team at National Residential. They always kept me in the loop and I was able to call any time and get a response quickly which puts your mind at rest when your putting all your money on the line! They even put me in touch with a really good solicitor as mine was too expensive and couldn't help with the type of sale. Have already recommended them to a friend who wants to sell their home and as far as I'm aware everything was quick and easy on the other end πŸ˜„

Ozzi Β· 13 June 2019 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Ozzi - thanks for your vey kind review. Glad everything went well for you. All the best of luck for the future. David (Director)

5/5

Google

We purchased a flat through National Residential and were extremely satisfied in their service. They were always available on the phone or by email and there were constant updates regarding the progress. They were helpful in liaising with both my mortgage broker and Solicitor to keep them in the picture regarding any changes/updates. They made numerous promises regarding the purchase and kept them all. All in all we were very impressed. We would not hesitate to sell through them as well.

Sue Β· 13 June 2019 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi sue - thanks for your kind review and I'm glad we got the lease extension sorted and the rubbish left removed. I hope its all workign out well for you. Best of luck with your new property. Many thanks, David (Director)

5/5

Google

Rating only, no written review.

Michaela Β· 13 June 2018 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Michaela, , thanks for your kind review and choosing National Residential. Hope all is going great! David and the team

5/5

Google

Rating only, no written review.

Richard Β· 13 June 2018 Β· National Residential Chester

Agent replied Β· 11 June 2024

Thanks for your rating Richard. I'm glad we could help resolve your situation and sell your home. David (Director)

4/5

Google

Very good and fast service

Alun Β· 13 June 2018 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi David, thanks for your kind review. Glad we could help and good luck. National Residential team

5/5

Google

Excellent service cannot fault it.

Andy Β· 13 June 2018 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Andrezej, thanks for your kind review and choosing National Residential. Hope all is going great! David and the team

1/5

Google

Very much disappointed with customer service not a professional service but I have faith in people who are willing not this company totally rubbish to deal with

Saleem Β· 13 June 2018 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi, the only Saleem Aslam we have on record was abuyer registered to the auction for 56 Southampton Street, Bradford? The property sold for Β£48K after being listed at a guide of Β£25K and your last message was this bid was too high for you. Not sure why this would cause an upset for you to make sharp review? It's the nature of auctions? Thanks, David (Director)

4/5

Google

Helpful all the way through the purchase process - would not hesitate to recommend

Westwood Β· 13 June 2018 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Westwood - thanks for your kind review. National Residential

4/5

Google

I was very pleased with the service and was kept well informed with the sale progress.

David Β· 13 June 2018 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi David, thanks for your kind review and for choosing National Residential. I hope all is going great for you. Thanks again

5/5

Google

First class service by all of the team especially Jess and Tom Thank you so much we are happy .

Margaret Β· 13 June 2018 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Margaret, thanks for your kind review. Glad we could help and good luck. National Residential team

5/5

Google

Worked well for me. National Residential were really patient and worked with me to achieve the best result.

Ant Β· 13 June 2018 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Ant, , thanks for your kind review and choosing National Residential. Hope all is going great! David and the team

5/5

Google

National Residential helped me buy my property easily. The communication was very good, friendly people, you don't need to be an expert to use them. I would recommend them any day of the week.

Nigel Β· 13 June 2018 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Ngel, thanks for your kind review. Hope all is going well with your new property. Natinal Residential

5/5

Google

Rating only, no written review.

Anita Β· 13 June 2017 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Anita, , thanks for your kind review. Hope all is going great! Thanks again, David and the team

5/5

Google

These guys went above and beyond with their level of service, a big shout out to all the team at National Residential

Captinscarlet1 Β· 13 June 2017 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi there! , thanks for your super review and choosing National Residential to sell your home. Hope all is going great! Thanks again, David and the team

5/5

Google

I've been working with National Residential for 10 years and they're a great company with a fantastic philosophy. Keep doing what you're doing!

Nour Β· 13 June 2017 Β· National Residential Chester

Agent replied Β· 11 June 2024

Thanks for your review Nour. We are also pleased with your support for our business over the past 10 years

5/5

Google

National Residential are completely professional. If you need to sell your property fairly quickly stress free they are the ones you need to talk to.

Mercy Β· 13 June 2017 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Mercy, thanks for your kind review and choosing National Residential to sell your home. Hope all is going great! Thanks again, David and the team

4/5

Google

I would recommend using National Residential to sell your house. After many months of using estate agents and with no luck, National Residential did actually sell my house and it was relatively straight forward and stress free.

Georgia Β· 13 June 2017 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Georgia, thanks for your very kind review and choosing National Residential to sell your home. Hope all is going great! Thanks again, David (Director) and the team

5/5

Google

We have been working with National Residential now for over 18 months and it is a pleasure to work with them as we are both working towards the same goals to ensure customer satisfaction.

Denise Β· 13 June 2017 Β· National Residential Chester

Agent replied Β· 11 June 2024

Thanks for the review Denise - it's also great working with you guys at LSL (PX Hub). The relationships you have with your UK network of estate agents really helps us sell our customers properties within our 28 day timescales and to provide buyers and sellers with the very best customer service. Thanks again

5/5

Google

National Residential did exactly what they said they would do. Sold my house fast with no hassle whatsoever. I was initially worried about whether they would do what they said, but they delivered 100%. 100% trustworthy, so thank you.

Elisa Β· 13 June 2017 Β· National Residential Chester

5/5

Google

So pleased with the service from National Residential, the sales progression team and Manager who dealt with the Solicitors were great and kept me updated and at ease throughout the conveyancing process.

Miss Β· 13 June 2017 Β· National Residential Chester

5/5

Google

We have worked alongside National Residential for a number of years. Their initiative and knowledge of the housing market is second to none and they have revolutionised the house selling process. I would definitely recommend them.

Michael Β· 13 June 2017 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Michael, , thanks for your kind review. Hope all is going great! Thanks again, David and the team

1/5

Google

Time waste! Spoke to NW London valuer, who estimated my property "100 % market value" i.e reserve price at 75%-80% of what my own in depth market research, supported by several local agents and based on previous sales in same development have shown. After suggesting I could sale my property at this price within 48 hours to various cash-buying schemes, Ben hang up on me with a "Good Luck". Same to Ben and whoever decides to use their services. In response to National Residential: Nothing wrong with "bad news" if they are true. I did sell my property, granted, it took longer than expected, due to a seasonal and "Post-Brexit" market slowdown (supported by constant monitoring of marketed/reduced in price/sold prices) way above your agents valuation. I have nothing against your model as long as it not based on misrepresentation and deception. If you offer to buy a property at 75% someone might be interested, but do not advertise to buy it @100% or eventually, you might be caught up by someone with in-depth knowledge of 1967 Misrepresentation Act.

Dmitriy Β· 13 June 2017 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Dmitriy, we are sorry for your experience. It is difficult sometimes when the price sellers want are unrealistic and cannot be achieved within the quick 28 days timescale of our selling process. Unlike traditional estate agents, we do not make unrealistic promises on prices that are simply not achievable. Our sales staff are trained to do destop valuations with clients instantly and sometimes these conversations do not go so well when it's not 'good news'. However, we should put this news across better and we have take this up with the sales person involved. Good luck with your house sale.

1/5

Google

Seriously lacking in the business ethics/morals department. I went through their process and my offer was accepted on a property, I paid my deposit to secure it. They later accepted a higher offer. I won't be dealing with them again, and from a buyer's perspective, I would recommend steering clear.

Paul Β· 13 June 2017 Β· National Residential Chester

Agent replied Β· 11 June 2024

Hi Paul - sorry about your experience but our job is to get the very best price for the seller. We are crystal clear in our Online Bidding T&C's that in the 24-48 hour qualifying period that should a higher offer be received we are obliged to put it to the seller. Please see Clause 4 in our TC&s: http://national-residential.co.uk/downloads/National-Residential_ONLINE_BIDDING_TERMS_AND_CONDITIONS.pdf. In your case, we received a higher offer the very same day as you paid your deposit. We contacted you and gave you the opportunity to increase your offer but you declined. When you registered to bid on the 19th September you agreed to these T&C's

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about National Residential

Which National Residential office has the most reviews?

Chester has the most, with 597 reviews rated 4.5 out of 5, followed by Paisley with 3.

Where are the National Residential offices?

The two National Residential offices, by town:

  • Chester: 1, Hunters Walk, Canal Street, Chester, CH1 4EB
  • Paisley: National Property, Office 2, Craigs Business Centre, Paisley, PA3 2NB
Has National Residential won any awards?

Yes. In The Trusted Agent 2026 awards, Chester won Trusted Agent.

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