Trusted Agent profile
★★★★★
1,151 reviews across 3 offices and 2 platforms
loc8me has three offices, in Loughborough, Nottingham and Durham. Together they have 1,151 reviews on two platforms, rated 4.1 out of 5 overall.
loc8me's three offices, most reviewed first. Each has its own page.
Showing 457 reviews on Google only. Show every review
5/5
GoogleAmy was honestly the sweetest and most helpful person we could’ve asked for! 💛 She showed us around the property with such warmth and enthusiasm, making the whole experience feel super relaxed and enjoyable. Amy answered all our questions with patience and genuine care, it really felt like she wanted the best for us. Her energy was so lovely and made the place feel even more inviting. Thank you, Amy, for being such a star! 🌟🏡
1/5
GoogleWorst agency I’ve ever been with! Left the property and had to pay for other peoples rubbish! Even though I left a month earlier still had to pay. They said they don’t care who’s rubbish the rubbish is we all have to pay! So they steal your deposit no matter what! They don’t care! There was homeless people inside the building! I saw them several times in the laundry room! Not safe at all and the agency don’t care about anything! Worst experience ever! Way too expensive as well! Don’t expect your deposit money back! They’ll find something for you to pay no matter what
5/5
GoogleI just had a viewing to day for the 35 Ashby property. Alex was so helpful and gave me insightful information about the property and the surrounding area. Really appreciated the tour.
4/5
GoogleProperties were fine nothing crazy, great location and amenities. Good experience with the agent - Amy as she was quite personable and informative.
5/5
GoogleShe’s lovely as always
5/5
GoogleAmy and Aaron have been super helpful and kind in helping us find a flat. They have answered all our questions and the viewing itself was really informative! Both really lovely and helpful !
5/5
GoogleZach and Ollie are always very quick to sort out any issues I have in my flat.
1/5
GoogleWould give 0 stars if I could. Wish I read the reviews before moving in because they are such a scam. Turned up to a house which has supposedly been deep cleaned twice, to find bits of toast still in the toaster, mould on all the walls, a moudly drink still in the fridge, gross marks on all walls, virtually every bed and mattress were broken, missing furniture, a mop bucket with something disgusting left in it and broken locks all over the house. Manager lost my key the day I moved in despite this being arranged weeks in advance so had to come to the office to get a spare and return it - should not have to do this when moving in. After asking for ages for issues to be sorted, a couple were but but never all of them and it caused so much stress and effort for something which should have already been done. The property manager was so difficult to consult with. When house viewings were done, my door was either not locked after entering, or locked even though it was obvious i was in the house and therefore I was locked out my OWN room. And took ages of calling to get a response. This happened several times. Absolutely no consideration for privacy with house viewings with no notice and thank god I got a security camera as had several occasions where they entered my room without telling us they were coming. Didn’t have a working washing machine for a month which they took ages to sort. The number of issues goes on. Not worth it, difficult and lazy employees and awfully managed company. No compensation or apology after all the issues.
1/5
GoogleLoc8me is perfect if you’re looking to get completely screwed over while paying top dollar! 🔥 There was a flood in my flat. Water everywhere. Personal belongings ruined. Took two weeks to even remove the water. No cleanup. No apology. When I asked about insurance claims for my belongings, it took them three months to give me the name of the correct company to file a claim with. The cherry on top is they knew there had been a flood the year before. They mentioned it after the flood happened, didn’t have the decency of warning me before I signed. My room is now a perfect breeding ground for mold, with the wall skirtings cracking from the flood 😃 If you want to feel like you're renting from people who treat you like garbage and your ruined property like an inconvenience, this is the place for you! Shout out to Ms. Emma rogers dutton for facilitating this experience!
1/5
GoogleReally poor standard, they don’t fix anything and are second-rate when it comes to communication. Overpriced and not worth it at all. I won’t be using them again!
5/5
GoogleJust booked an apartment with loc8me and had a really smooth experience, Amy was very helpful and polite while helping us find a good accommodation at a good price!😊 …
5/5
GoogleJust viewed this room, loved how spacious and bright it was! Really cool light fixture too
1/5
GoogleRating only, no written review.
1/5
GoogleThis is hands down the worst letting agent. For five months, we were left with a non-functioning boiler, and after six months, we are still waiting for new windows and doors to replace the ones that let water and draughts pour into the house. The property is plagued with mould and damp, and their inaction has only made the situation worse. We left our property for three weeks so they could carry out necessary work, only to return and find that absolutely NOTHING had been done. No updates, no explanations, no apologies, just blatant incompetence and a complete lack of professionalism. Their communication is non-existent, their work ethic is laughable, and they clearly have no respect for their tenants. We trusted them to handle a simple job, and they failed miserably. This level of service is disgraceful, and I wouldn’t recommend them to my worst enemy. Avoid this company at all costs unless you enjoy being ignored, lied to, and completely let down.
1/5
GoogleIf you want constant housing issues then loc8me is the company for you Shambles of a company who like to make a lot of false promises, feel sorry for any tenant looking at joining loc8me in 2025.Also massive (GDPR) concerns and issues along with being left with no bins for 2 months and having no access to our front door due to high amounts of toxic waste being left outside our front door.
1/5
GoogleThis is the worst agency ever in the world ,this guys are wicked ,heartless and inhuman ,they could careless even if you are dieing from their Accomodation ,i am still living at their accommodation since the day i moved in I have had sleepless night and depression and yet paying heavily for this Accomodation ,they claim to be Gd that nobody can do them anything but one day they will meet their match
1/5
GoogleThe service is really bad. There is mostly no response for maintenance requests. Very unhappy with the service provided after terming the accommodations to be luxury student accommodations.
1/5
GoogleRating only, no written review.
1/5
GoogleI’ve had a really bad experience using this letting agency. I must have been walked in on while wearing no clothes around 10+ times. I was told because I received an email the evening before (sometimes they’d show up at 9am the following morning), they had a right to do this. Common decency is thrown out the window and if they want to walk in on me naked for a viewing, they will. The woman I spoke to on the phone even seemed annoyed that I would not let her walk into my home at any point she wanted. Even if I check my email regularly, if I check it once a day, I will miss an email notifying me about a viewing. Renting through Loc8me is not a job. I am paying them. So, why do I have to check my email multiple times a day everyday as if they are an employer? You can have viewings for four days out of a week, each week, in the place you are inhabiting. Loc8me don’t care how disruptive that is to your schedule. Furthermore, they have your phone number and will text when it’s convenient but never for a viewing. Since then they’d actually get tenants who reply back to them and tell them the time of a viewing is inconvenient.
1/5
GoogleThis is the worst agency I’ve ever seen in my life, if you want peace of mind avoid them. Staffs are unprofessional idk prob cause they’re kids, speaks anyhow.
1/5
GoogleRented for a year (11 months) from Loc8me and throughout my tenancy they never respected our privacy. Once they had a viewing of our place and they barged into our flat despite us having told them to wait a minute as one of us was in the bathroom. The lady just showed herself and two prospective tenants inside our flat and we were so shocked as no one had invited them in. We very politely told her that this was very rude of to just unlock our door and barge in, but all she did was lie and say that we told her to come in. She even called her manager and lied to her and said that my friend and I “yelled at her”. Other problems that we’ve had is the agency not being considerate at all for student tenants. A week before I had to submit my dissertation, the WiFi stopped working because someone in another flat turned the router off. I begged, called and emailed Loc8me so many times asking them to fix this issue as I had no WiFi at home to work on my dissertation. They took 5 days to check out the property and all they had to do was turn a switch on. They were not apologetic whatsoever. Another instance of their unprofessionalism is when the washer stopped working and my clothes were stuck inside for 3 days and were completely ruined. They attempted to fix the washer twice and could not care any less about my clothes being stuck and wet for 3 whole days. After moving out this August, they took one month to make an offer of paying us our deposit back (which according to our contract they were supposed to pay us our deposit back 2 weeks after moving out). They want to retain £130 to paint over some stains left by prior tenants, replace a screw in the kitchen cabinet and fix the blinds. All of this, (according to a friend of ours who is a contractor) should not amount to more than £65. There’s a lot more bad stuff I could say but here are some snippets of how rude and money minded this agency is. I wish I could give them negative stars, but sadly I can’t. They are the rudest people ever. They don’t care about tenants, especially international tenants and i strongly suggest that no one rents from them.
1/5
GoogleAwful, awful company. Will take about 3 months to fix any small problems you have with your property. Took 2 days to fix a power cut, and 1 month to fix a dodgy boiler leaving us without hot water for a weekend
1/5
GoogleAwful customer service and awful staff. Izzy and Elizabeth are the rudest people I have ever dealt with. Loc8me do not care what your living conditions are as long as they receive their payment.
1/5
GoogleIt has been over a month since our tenancy ended, and we still have not received our deposit back. Despite repeated attempts to contact loc8me, they have been unresponsive. Will need to raise a dispute with the deposit protection scheme to try to recover the deposit that they are currently withholding from us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
Loughborough has the most, with 822 reviews rated 3.9 out of 5, followed by Nottingham with 752.
The three loc8me offices, by town:
