5/5
GoogleChristian showed us around the viewings ! Lovely stuff
Trusted Agent profile
loc8me estate agents in Loughborough, Nottingham and Durham
★★★★★
1,150 reviews across 3 offices and 2 platforms
loc8me has three offices, in Loughborough, Nottingham and Durham. Together they have 1,150 reviews on two platforms, rated 4.1 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
loc8me's three offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 457 reviews on Google only. Show every review
Google5/5
GoogleChristian was really insightful and helpful when showing us around, and overall was a really good genuine person.
5/5
GoogleThese 5 starts are going straight to Kai. He’s an absolute legend. Got a problem? Kai is there to fix it. He’s like bob the builder irl. Thanks Kai🥇 …
5/5
GoogleThese 5 stars go to Kai!!! He has been incredibly friendly, helpful and easy to deal with, and has gone out of his way to get our issues sorted quickly. He even managed to sort us out with a brand new Hetty Hoover, which we really appreciated ☺️ Thanks Kai you’re a legend
5/5
GoogleChristian showed me round the house
5/5
GoogleChristian was very good at showing me around
5/5
GoogleWe had a great experience with moving in and out of our property all thanks to Kai. He was swift to get back to us about our problems and issues with the house as well as with the deposit at the end of our tenancy.
5/5
GoogleHad a great experience with Loc8me, Kai was great with maintenance repairs, general queries and especially helpful with getting the deposit back at the end of the tenancy as well as just being a great guy in general. 🐐 …
1/5
GoogleTerrible customer service from the start. Only been with loc8me since July and there has already been countless issues which they refuse to resolve. The house was completely filthy with mould all over the en-suites and broken glass all over the floor. Not only is this vile and disgusting, it is a health hazard, and to cost a fortune, you’d expect better housekeeping… My housemates and I send countless emails and have been into agency on multiple occasions just to be lied to and ignored on a regular. We’ve lived in our house for a few months now and there has still been no update on a wardrobe and microwave that has desperately needed replacing upon moving in… Personally, I have specifically arranged a monthly payment for my rent, demonstrated by many email exchanges. However, loc8me is just so terrible and has missed 2 months of rent and I am now afraid I will be charged a large sum of money which completely goes against our agreement. Of course I will pay this but this is a massive inconvenience which I’m now waiting weeks for answers. To summarise, do not rent with loc8me. Absolutely terrible. I have only ever heard terrible terrible reviews and feedback. EDIT: Where is our deposit???? Don’t get a contract with loc8me otherwise they’ll withhold your deposit. We’ve been waiting for responses weeks now 😂😂😂😂😂😂 Upon writing our dispute for deposit deductions, I’ve dug up some juicy pictures I thought I’d share 😛. Not worth a penny 😂 wish I could give 0 stars! It’s actually hilarious reading all the bought bot reviews too about ‘nice viewings’ LOOOOOOL
1/5
GoogleConsider Other Options (for your own sake) I can't express how much I would dissuade anyone from trusting their services. This company pushes the boundaries since they can take advantage of students. My grievances in bullet points: - The house was filthy - random underwear/socks were left in my room. Kitchen was filthy + a hazardous rusty microwave was left there AND they told me repeatedly they would clean it before we moved in. They didn't. I called them again and then I was told I had "high standards" and it wasn't their fault it was the cleaning company - Our Toilet literally didn't function and flooded the bathroom (once and minorly) - The extractor fan barely worked - which is dubious legally. - They randomly sent men (plumbers/electricians/handmen) to our home WITHOUT ANY NOTICE - once again renters rights were breached and on a lesser note a breach of contract (they argued since the toilet overflowed into the bathroom once - it was emergency - okay sure but these men came a WHOLE WEEK LATER?? sure emergency... ) - Random workers coming without notice until I sent a formal email for them to desist. - The plumber literally came to the house LAST YEAR for the same toilet and told them to replace it and that it was unfixable and they DID NOT FIX IT. (he told us) - They tried to charge us for stains that were there to begin with (??? We sent them their OWN photos back from their inventory report before we moved in) Okay yeah, I had a roof over my head for a year, but at what cost?
5/5
GoogleChristian took me on a lovely viewing, he was very helpful and was able to tell me lots about the different property’s
5/5
GoogleChristian showed me around. He was very helpful. Cleared all my questions about the place. And i really liked the house
5/5
GoogleScott is actually such a great guy. Sorted me right out and left me feeling like an autobaun wind tunnel
5/5
GoogleScott sorted me out nicely
5/5
GoogleScot was a good agent and made the experience top tier
2/5
GoogleSemi decent agency, house was nice and in good condition. However, any conversation had verbally or on WhatsApp basically doesn't exist in their eyes (only the app is gospel) and hence they are slow to respond to some queries and fix certain problems. The deposit return process has been a complete nightmare. They kept pushing back the release date, and when they finally released it, they gave no information on how to actually claim the money. The process is unnecessarily complicated, and despite leaving with zero deductions, I am still waiting on my deposit almost two months after moving out.
5/5
GoogleI thoroughly enjoyed both my stays at two of my properties. A special shoutout to Ahmed for helping me align my rent schedule with my student finances; I would have struggled to afford it otherwise.
5/5
GoogleChristian was very informative when showing us around
5/5
GoogleChristian - showed us around the appt, he was very pleasant and informative - room was very nice too!
5/5
GoogleChristian showed me around 2 houses, was a great guide!
1/5
GoogleSTAY AWAY FROM LOC8ME!! Go somewhere else instead. Just as an update to my review below: I recently overheard the loc8me team one evening in Toby Carvery, gossiping and revealing sensitive information about their tenants and laughing at their situations (for example no heating, flooded basement and ground floor, and collapsed ceilings) TOTALLY UNACCEPTABLE. HORRIBLE PEOPLE…. A few words to describe this letting agency are: unprofessional, ignorant and disrespectful. Many of their employees do not have sufficient training to be managing and interacting with clients which makes reasoning with them extremely difficult. My experience in Williams house over a 2 year contract was horrible and unpleasant, thanks to the Loc8me team. When I came to move into my room, I was told that my room that I am paying for was currently occupied and I will be able to move in a week later., how unprofessional, unorganised and illegal tsk, tsk, tsk. Once I moved into my room, I realised there was a brown water leak from the ceiling right above my shower. Despite many plumbers visiting over the 2 years because of my innumerable issue reports, the issue was never fixed. Over time this issue led to black mold forming on the bathroom walls and the ceiling losing its integrity and caving in. I attempted to formally complain to Loc8me, but they kept refusing that this was a serious health issue and downplaying the situation. Some other issues were: Plumbers were sent out to turn off the heating over winter, windows and doors didn’t have proper seals so the rooms were practically the same freezing temperatures as outside. Hot water was also cut off after midnight until the morning (personal recorded times were 2am-7am). The entire pipework is exposed in the hallway, thus vibrations of pipes meant sleepless nights for about 6 months until they insulated them. Fire alarms were a disaster. They would falsely go off in the middle of the night for several hours until a Loc8me staff drove to the property to manually turn them off. This poses a safety issue as the purpose of the fire alarms became redundant when people stopped evacuating. Since I stayed for a 2 year period, I witnessed Loc8me charge my entire flat £15pp to clean the oven, yet it was not touched. The bins were a mess. There’s about 30 people worth of bins for a 70 person accommodation. The bin store would get overfilled, the council wouldn’t come and clean it and Loc8me would charge the tenants to hire a private company. The common area was and is completely ruined after a few months into my tenancy. The tenants did not take care of the common room, they stole and purposely broke the furniture. However, the furniture was extremely bad quality and after the room was ruined, Loc8me did nothing about it. They didn’t lock the room, they didn’t remove the broken furniture, etc. There are so many issues with this accommodation, but the biggest issue is Loc8me. Stay FAR AWAY from Loc8me when looking to rent in Loughborough. Shoutout to Emily, Sophie and Kush for being terrible at their jobs. They should be taught how to properly conduct business. Checkout some more Loc8me reviews on trustpilot.
5/5
GoogleChristian took me on a viewing, he was very helpful.
1/5
GoogleI wish I could give zero stars This company shows absolutely no compassion or care. If you rent to students, you need to understand we still deserve to be treated with respect and provided with safe, decent accommodation. If they don’t know how to do that, they shouldn’t be renting to anyone at all. My experience was terrible from the start: my move-in date was delayed, leaving me effectively homeless, and I received no support or help. I paid for a “bills included” package, yet had no proper heating or hot water for the entire tenancy. The property was never professionally cleaned, it was filthy when I arrived and stayed that way. I was given a dirty mattress, spider-infested sofas, and the whole house was unhygienic. Safety was completely ignored: there were no proper fire safety checks or procedures in place, and the property did not meet basic living standards. The rest of the team acts like amateurs pretending to be letting agents, they are unprofessional, unresponsive, and impossible to deal with. When I raised concerns, they blocked me from group chats and cut off communication, which just shows how childish and evasive they are. The only positive was Marcus in accounts, he was the only one who showed grace, professionalism, and kindness. The neglect and lack of responsibility from everyone else is shocking. As a student who has rented elsewhere before, LOC8ME has made this academic year the worst experience of my life. STUDENTS, DO NOT RENT FROM THEM!
5/5
GoogleHad a viewing today with a lovely lady called Jess. She was very accommodating to any questions we had and the place was very nice too.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about loc8me
Which loc8me office has the most reviews?
Loughborough has the most, with 821 reviews rated 3.9 out of 5, followed by Nottingham with 751.
Where are the loc8me offices?
The three loc8me offices, by town:
- Durham: 85 New Elvet, Durham, DH1 3AQ
- Loughborough: 202 Ashby Square, Loughborough, LE11 5AA
- Nottingham: 60, Derby Road, Nottingham, NG1 5FD
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
