Trusted Agent profile

loc8me estate agents in Loughborough, Nottingham and Durham

4.1

★★★★★ Great

1,151 reviews across 3 offices and 2 platforms

loc8me has three offices, in Loughborough, Nottingham and Durham. Together they have 1,151 reviews on two platforms, rated 4.1 out of 5 overall.

Google logo

3.7 / 5

457

Reviews on Google

All 3 offices

Trustpilot logo

694

Reviews on Trustpilot

Business-wide

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Our offices

loc8me's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 457 reviews on Google only. Show every review

5/5

Google

Excellent estate agency. Very helpful when needed and made the process easy. In particular Sophie Biddle who was helpful with any problems we had and was welcoming when we were settling in. Highly recommend.

Luke · 26 August 2020 · loc8me Loughborough

Agent replied · 25 August 2024

Hi Luke, Thank you so much for taking the time to write this review. I am thrilled to hear that you have had a great house experience with loc8me for the past year. We endeavour to go above and beyond to ensure our tenants have a memorable experiencing whilst living with us. We would also like to thank you for being a great tenant and we wish you the very best for the future! ​​​​​​​ Kind Regards, Sophie

5/5

Google

Sophie is a great property manager, when we had a problem with our desks she sorted it. Our flat is beautifully furnished and we were really impressed by the quality of it when we arrived. Would recommend

Nicholas · 26 August 2020 · loc8me Loughborough

Agent replied · 25 August 2024

Hi Nick, Thank you so much for taking the time to write this review. I am very happy to hear that you have had a good experience so far! It was lovely to meet you, and we hope you have an enjoyable experience with loc8me this year. Kind Regards, Sophie

5/5

Google

Loc8me are a professional & enthusiastic company, offering an all round Property Management & lettings service. Staff are committed and dedicated to supporting both tenant & landlord. Sophie our Property Manager looks after all aspects of our portfolio, she sorts all queries and issues in a quick and efficient manner. Thank you all for your continued support, keep up the great work. Dansar Lettings

Dansar · 26 August 2020 · loc8me Loughborough

5/5

Google

I was shown round properties by Alec and ended up signing. He was great to be around, knew everything about the house and was really helpful and friendly the entire way through! Would highly recommend him and the agency in itself

Wrennico · 26 August 2020 · loc8me Loughborough

Agent replied · 25 August 2024

Hi Wrennico, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from our Lettings Negotiator Alec! Kind Regards, Sophie

5/5

Google

Loc8me were really helpful in finding me a house, I have lived with them for two years now and I've really enjoyed my experience. Very quick to respond to maintenance and always willing. The lettings team were quick to find me the perfect house while the property managers are always on hand to help with any queries! Thanks guys

Crescenzo · 26 August 2020 · loc8me Loughborough

5/5

Google

Loc8me have always been great throughout my time at university. I've only ever heard good things from my friends too. The way the office is set up is fantastic, split up with property managers and letting agents. From my first experience with them until now it has been smooth sailing and everyone has been so so helpful with everything from signing the contract to dealing with maintenance issues that can arise in any house. I would recommend loc8me to anybody in Loughborough looking for accommodation, either student or locals. The best agency by far and would give them more than 5 stars if i could.

Olivia · 26 August 2020 · loc8me Loughborough

Agent replied · 25 August 2024

Hi Olivia, Thank you so much for taking the time to write this review. I am thrilled to hear that you have had a great house experience with loc8me for the past year. We endeavour to go above and beyond to ensure our tenants have a memorable experiencing whilst living with us. Kind Regards, Sophie

1/5

Google

Did not have a good experience with this company. We had multiple issues with the house such as no heating and no hot water as well as problems with electrical supplies. When reported it took a long time for them to be resolved. We were also charged for the heating to be fixed and when we asked why there was no justification. Our deposits have been taken and when questioned about it they have not responded. They are charging us for repairs on the house that we’re not cause because of us but instead due to the fact the construction on the house was rushed. Don’t live with locate me.

Cameron · 26 August 2020 · loc8me Loughborough

5/5

Google

I have been dealing with Loc8me for the last 3 years carrying out service work on the domestic appliances, I can say with doubt it is always a pleasure doing business with them, always a smile in there office! Richard Loughborough Washing Machine Centre Ltd

Richard · 26 August 2020 · loc8me Loughborough

1/5

Google

Companies a joke, they don’t care about anything other than taking your money. Ive had countless problems with this company and it takes them months to get it sorted. If I could give 0 stars I would, Avoid at all costs

Jenk · 13 January 2020 · loc8me Loughborough

5/5

Google

We have lived with Loc8me this year and have found them very accommodating. They are quick to respond to any maintenance issues and our property manager, Siobhan Stretton, is friendly and always available when required.

Tink · 13 January 2020 · loc8me Loughborough

Agent replied · 11 January 2025

Great to hear Tink. Thanks

1/5

Google

DREADFUL, AVOID AT ALL COSTS! Had a terrible year renting with loc8me, would give 0 stars if i could. The following are some of the main issues we encountered (there was not enough space to list them all)... Staff were rude, repairs took forever, they gave workmen a key and told them they could let themselves into our hours even though we stressed numerous times that we did not give consent for this to happen. Had one member of staff illegally enter the property in order to try and argue with one of my house mates. Additionally, they tried to blackmail us threatening to email our guarantors regarding drugs in the property (none were ever seen/found) when we refused to pay for scrapes on a toilet cistern lid that we had not caused. Then at the end of the tenancy they tried to keep the £750 deposit and bill us an additional £500, when we asked for invoices and receipts they suddenly removed over £500 for various 'admin errors' on their side. Been an absolute joke of a year, i have not enjoyed my time with loc8me, i will not be renting with them again and i strongly recommend others to look elsewhere. Additionally, several of their 5 star reviews on google are written by their own staff (highly illegal). For example, here are some written by Siobhan Stretton (see photos attached) claiming that she is a student apparently renting at four different loc8me locations across the country at one time, when she in fact she actually works there (see final image, a screenshot from their website)

Alex · 13 January 2020 · loc8me Loughborough

Agent replied · 11 November 2024

Thanks for the feedback Alex.

5/5

Google

Fab experience living with loc8 me, any problems were dealt with efficiently, quickly and to the best of standards. And the price was so cheap! If I didn't have a family home now I'd still be renting through them!

Micaela · 13 November 2019 · loc8me Loughborough

5/5

Google

I had a great experience from start to finish with loc8me. Sophie was extremely helpful, I had never rented before and she took the time to explain the process and made sure I was happy and comfortable with everything. Sophie was very professional, but her bright personality made me feel like I was talking to a friend. Would definitely recommend.

Prince · 24 October 2019 · loc8me Loughborough

1/5

Google

Rating only, no written review.

Yue · 27 August 2019 · loc8me Loughborough

1/5

Google

Rating only, no written review.

Josh · 27 August 2019 · loc8me Loughborough

Agent replied · 25 August 2024

HI Harry, i'm the new Operations Manager here at loc8me. I'm sorry to hear you've had a bad experience with us. I'd love to know why your experience with us has been so negative. Please feel free to contact me on charlie@loc8me.co.uk and I can look in to your situation.

4/5

Google

Rating only, no written review.

Andrew · 27 August 2019 · loc8me Loughborough

2/5

Google

Rating only, no written review.

Tom · 27 August 2019 · loc8me Loughborough

5/5

Google

Rating only, no written review.

LUCAS · 27 August 2019 · loc8me Loughborough

Agent replied · 25 August 2024

Hi Lucas, I'm sorry to hear you've had a one star experience but we can't seem to find you on our system! Can you provide a little more information on what service we provided you and what issues you encountered please?

5/5

Google

Rating only, no written review.

Daniel · 27 August 2019 · loc8me Loughborough

1/5

Google

Rating only, no written review.

Giulio · 27 August 2019 · loc8me Loughborough

1/5

Google

Avoid at all cost. These guys are scummy and take advantage of students. Avoid. Stay away students!

Jun · 27 August 2019 · loc8me Loughborough

5/5

Google

I have seen that there have been some negative reviews on loc8me however i can say that we have had a great experience with them. From our first enquiry through to letting our house they have been helpful. I would recommend them to any of my friends.

Rent · 27 August 2019 · loc8me Loughborough

1/5

Google

If there was an option to select NO star...It would have been selected. What an embarrassment and shambles of a business. From rude, manipulative staff, to a house without heating in the coldest months of winter, a gas leak, windows unable to close, bug infestations and WAY more. i do NOT recommend LOC8 ME even to those desperate for a house. Please go elsewhere & do not give your money to this money hungry company.

Simran · 27 August 2019 · loc8me Loughborough

1/5

Google

Had nothing but issues with them, would give zero stars if possible. started with them lying about what was included in the tenancy, unacceptable. Any questions we had they told us to contact elsewhere. They never turned up for arranged viewings, however after asking them to arrange one for a different time as i was ill in bed they turned up and let themselves in anyway. They have since lied again and complained to our landlord about multiple untrue things as reasons for why the property has not yet been rented for next year yet; one of which being we “complain about maintenance issues constantly” despite us actually never having any maintenance issues so have not contacted them at all! Absolutely ridiculous, please dont bother renting with them. Also, a lot of the high reviews on here are actually from their own staff... yet more lies.

Molly · 27 August 2019 · loc8me Loughborough

Agent replied · 25 August 2024

Hi Molly, i'm the new Operations Manager here at loc8me. I'm sorry you've had the experience you have. I'll look in to the issues you've mentioned above and make sure we're delivering the high standard we expect of ourselves.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about loc8me

Which loc8me office has the most reviews?

Loughborough has the most, with 822 reviews rated 3.9 out of 5, followed by Nottingham with 752.

Where are the loc8me offices?

The three loc8me offices, by town:

Reviews may appear on more than one platform.

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