Trusted Agent profile
★★★★★
1,151 reviews across 3 offices and 2 platforms
loc8me has three offices, in Loughborough, Nottingham and Durham. Together they have 1,151 reviews on two platforms, rated 4.1 out of 5 overall.
loc8me's three offices, most reviewed first. Each has its own page.
Showing 457 reviews on Google only. Show every review
5/5
GoogleHad a great experience with Alec McKenzie whilst discussing about the property choices that I have for next year. Amazing experience to say the least.
Hi Mario, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Lettings Negotiator Alec! Kind Regards, Sophie
4/5
GoogleEasy and responsive letting agency. Craig our property manager was especially helpful with regards to maintenance.
Hi Alex, Thank you so much for taking the time to write this review. I am thrilled to hear that you have had a great house experience with loc8me this year, and your property manager Craig has been there to help if needed. We would also like to thank you for being a great tenant. Kindest Regards, Sophie
5/5
GoogleBest property maintence service I have had. The staff actually enjoy their work so it's always a pleasure dealing with them. Keep up the great work
4/5
GoogleAfter living with Loc8 for nearly two years I have never had any real problems. If I have Sophie has sorted it in a reasonable time. I would recommend Loc8 to anyone.
5/5
GoogleI am living at one of Loc8me properties in Loughborough and throughout my tenancy I was able to sort out my issues pretty quickly and thanks to my property manager who always replied quickly to all my questions for continuing the tenancy or reporting any maintenance issues, I never faced any unnecessary disruptions to my studies. Even though I had to return home for the time University remains closed due to the Covid-19, people at Loc8me have helped me out a lot by staying touch during this tough time for any issues I might be facing regarding my flat, and even providing an option to get my place cleaned since it would be left unoccupied for about 4 months. They also help a lot with getting tickets to events that form a major part of the University experience. I would definitely recommend Loc8me to everyone!
Dear Avashesh, Thank you so much for taking the time to write this review. I am thrilled to hear that you have had a great house experience with loc8me. We endeavour to go above and beyond to ensure our tenants have a memorable experiencing whilst living with us. We would also like to thank you for being a great tenant throughout the year, and we are very happy that you have also re-signed your existing property with us! Kindest Regards, Sophie
5/5
GoogleGreat company to work for as a contractor, The staff are very responsive and easy to talk to. Properties are always of a high standard and well presented. Fully recommended
5/5
GoogleWas relieved to have sorted a house so last minute with locateme, Jade ensured the whole process would be easy and couldn't have been happier with the service that was provided. Would highly reccomend other students to use locateme! Thanks from me and Olivia.
4/5
GoogleGood company very quick to respond to any queries and lots of great bonuses from renting with loc8 me :) Craig, our property manager, is extremely friendly and helpful, and is always quick to respond and help us solve any issues with the house :)
Hi Anna, Thank you so much for taking the time to write this review. I am thrilled to hear that you have had a great house experience with loc8me this year, and your property manager Craig has been there to help if needed. We endeavour to go above and beyond to ensure our tenants have a memorable experiencing whilst living with us. We would also like to thank you for being a great tenant. Kindest Regards, Sophie
5/5
GoogleAlec (the member of staff I have dealt with) is one of the loveliest people ever! He has helped me so much with everything at lo8me this year! Would recommend getting him to help you!!! He’s the best!
Hi Matilda, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from our Lettings Negotiator Alec! Kind Regards, Sophie
5/5
GoogleI didn’t end up signing with loc8me, but the service I received there, especially from Alec, was second to none. The staff there are all super friendly and helpful. I’d recommend loc8me to anyone, they have so many great houses available!
Hi Hannah, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Lettings Negotiator Alec! Kind Regards, Sophie
2/5
GoogleThey let a random person into our house during Lockdown with no valid reason! Took ages to sort any issues we had. But they were swift to return our full deposit at the end of our tenancy
Good Afternoon Jack, I am sorry to see that you have given us a 2* review. Please can you contact me on my email sophie@loc8me.co.uk to discuss any issues or frustrations you may have experienced? Kind regards, Sophie
1/5
GoogleDO NOT LIVE WITH LOC8ME. This year we received countless issues with nearly every appliance in the house. The company, in response, wrongly tried to charge us for their upkeep and maintenance. This involved no heating or hot water for a period of time over winter. When confronted they failed to give any justification for the bills. They will also take all your deposit and some, to pay for their own decorating and cleaning costs of the property. Overall, and unprofessional and money hungry company. GO ELSEWHERE! UPDATE: Despite 3 emails,and 2 WhatsApp messages regarding our deposit return, Loc8me have still not responded since the 31/7/19 and have yet to pay any of it back to us.
5/5
GoogleI have recently decided to let through loc8me in Loughborough due to their excellent customer service when dealing with me. I enquired about a couple of houses/flats and swiftly enough I was taken to view these properties. The letting agent (Alec) was very professional, polite and made me feel very comfortable throughout. As well as this, he was very knowledgeable when talking about the properties and was able to give an answer to any queries diligently. It was because of this experience with Alec and loc8me, that I decided to choose them as my letting agent. I would recommend loc8me for anyone looking for housing in Loughborough.
Hi Ryan, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Lettings Negotiator Alec! Kind Regards, Sophie
1/5
GoogleHaving lived with Loc8me this last year, all I can say is to go with another company. We moved into a newly renovated house that had clearly been rushed to be finished. When we moved in there were still things to be sorted, such as a non-existant driveway and holes around plug sockets. We repeatedly had problems. The boiler played up constantly, and we had several weeks without heating during the winter. Not ideal during exams! There seems to be a lack of communication between the reps, landlords, and the company. Some of these reviews are sketchy, clearly Loc8me are trying to bump up their ratings. Do not live with Loc8me, it's not worth the hassle.
5/5
GoogleGreat letting agency, would highly recommend. Sophie Biddle has been great, any queries we had she took care of quickly and helped us settle in.
Hi Kacper, Thank you so much for taking the time to write this review. I am thrilled to hear that you have had a great house experience with loc8me for the past year. We endeavour to go above and beyond to ensure our tenants have a memorable experiencing whilst living with us. We would also like to thank you for being a great tenant and we wish you the very best for the future! Kind Regards, Sophie
5/5
GoogleMy second year at uni was made easier due to having a great relationship with LOC8ME, making the renting process simple. Alec especially went above and beyond to help us out if we had any problems.
Hi Dan, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Lettings Negotiator Alec! Kind Regards, Sophie
5/5
GoogleI had a great experience finding a place to live this year as I had the opportunity to be assisted by Jade at Loc8me. I needed it last minute and contacted Loc8me with urgency and Jade was able to get me a new lovely place to stay on the very same day! I had various limitations pop up but she was quick to resolve each of them in order to help me get this new place I really like. She was quick, professional and fun to communicate with during the whole process.That’s my lovely encounter with Loc8me so far, which justifies the 5 stars 😊
4/5
GoogleHad issues with wifi in first half of the year, but once eventually sorted everything was fine. Property manager, Craig, was always quick to respond via the house groupchat about any issues we had, good service overall
Hi Oliver, Thank you so much for taking the time to write this review. I am sorry to hear that you had some issues at the start of your tenancy, however I am glad to hear that your property manager Craig resolved these issues for you! We endeavour to go above and beyond to ensure our tenants have a memorable experiencing whilst living with us. We would also like to thank you for being a great tenant. Kindest Regards, Sophie
1/5
GoogleA terrible letting agency which has shown no regard to student welfare, repairs have taken months at times to be carried out. Any correspondence that does not involve rental payments are usually ignored. Fire alarms within the property have also not been working which raises some ethical questions into the companies practice.
Dear Y S, I am sorry to hear about your experiences with us and I would like to investigate this for you. Please can you contact me on my email sophie@loc8me.co.uk. Kind regards, Sophie
5/5
GoogleI currently rent a student house from Loc8 me with Craig as a property manager, all issues are sorted out really quickly and he's very helpful and friendly. 10/10 love Craig and have signed on with Loc8 me for a second year just so I don't lose him.
Hi Heidi, Thank you so much for taking the time to write this review. I am thrilled to hear that you have had a great house experience with loc8me and with your property manager Craig. We endeavour to go above and beyond to ensure our tenants have a memorable experiencing whilst living with us. We would also like to thank you for being a great tenant throughout the year, and we are very happy that you have also re-signed your existing property with us! Kindest Regards, Sophie
5/5
GoogleMany thanks to Jade who helped my housemate and I get a place just in time for the semester - other agencies were not so helpful. Jade made the process and communication straight forward. Would recommend Loc8me if you are looking for good student properties in prime locations!
1/5
Google*PLEASE READ* I've lived in Loughborough for 4 years and, as well as many of my friends, rented from Loc8me for 1 year. They have been the worst letting agent I have heard of or come into contact with by a distance and here's why: 1) Maintenance The service can be incredibly slow. Despite it being in the contract to handle issues with the properties, it may well take weeks to repair your white goods. We fortunately never had a broken boiler, but from the speed it took to fix a fridge I think it would have been a very cold winter. 2) House quality This is an agency that does not understand that natural wear and tear happens, and so when they spend £100 on putting in a kitchen, they do not seem to take any responsibility when it starts to fall apart. This comes down to not being honest with the quality of workmanship they put into a renovation. 3) It's not over at the end of the tenancy Loc8me and their agents are very difficult to reason with, partly due to lack of replies, and partly because the replies you do get are unreasonable and unexplained. 2 of my friend's houses were told that, not only were they not getting their deposit back, but they owed Loc8me over a thousand pounds of damages. One of the houses had taken picture of the property before, showing that the condition was identical to before and so Loc8me had no ground to theaten the tennants with such a fine. The other house unfortunately are still trying to get replies and answers from the company, I will encourage them to also leave reviews to keep you updated with how that goes... If Loc8me read this, I sincerely hope that they sort out their handling of tenants and unreasonable landlords at the end of tenancies if they wish to stay in the Loughborough student letting market.
1/5
GoogleI did not have a good experience with this company. During the covid-19 outbreak they have failed to give me any support. I understand it is rough patch for everyone, but considering I am a student there was NO discount or regard to my situation. Of course, I have had to come back home for self isolation, so the house is empty. Furthermore, there were some maintenance issues which took very long to be sorted out or sometimes even ignored. At one point my baby mother had to call the electrician.
Dear Jayson, Thank you for taking the time in sharing your feedback with us. Unfortunately at this moment in time, I am struggling to locate you to a specific property of ours. I would like to encourage you to contact me as soon as you can as I require further details to investigate your frustrations raised in your review. My email address is Sophie@loc8me.co.uk. I look forward to hearing back from you soon. Kind Regards, Sophie
4/5
GoogleSuper friendly and helpful team. Our property manager Sophie is always quick to reply, and has made my two years with loc8me very pleasant. I have also enjoyed the perks that come with living with loc8me such as all the freebies, (Pizza, Wine, Douhgnuts, Vouchers etc), in addition to the social aspet of pre-parties and tickets to music events.
Dear Maya, Thank you so much for taking the time to write this review. I am thrilled to hear that you have had a great house experience with loc8me for the past two years. We endeavour to go above and beyond to ensure our tenants have a memorable experiencing whilst living with us. We would also like to thank you for being a great tenant throughout the past two years! Kindest Regards, Sophie
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Loughborough has the most, with 822 reviews rated 3.9 out of 5, followed by Nottingham with 752.
The three loc8me offices, by town:
