Trusted Agent profile

loc8me estate agents in Loughborough, Nottingham and Durham

4.1

★★★★★ Great

1,151 reviews across 3 offices and 2 platforms

loc8me has three offices, in Loughborough, Nottingham and Durham. Together they have 1,151 reviews on two platforms, rated 4.1 out of 5 overall.

Google logo

3.7 / 5

457

Reviews on Google

All 3 offices

Trustpilot logo

694

Reviews on Trustpilot

Business-wide

Our offices

loc8me's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 457 reviews on Google only. Show every review

5/5

Google

Megan has been a great property manager for the last year and a half. Whenever we have had issues they have been sorted quickly without any fuss.

Adam · 26 August 2022 · loc8me Loughborough

Agent replied · 25 August 2024

Good Afternoon Adam Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Property Manager Megan! Kind Regards, Sophie

5/5

Google

Loved with loc8 me for past year and half and been very helpful, especially Megan, quick replies and very helpful with any problems. Would happily recommend this to anyone wanting to find a letting agency and property manager in the future.

Will · 26 August 2022 · loc8me Loughborough

Agent replied · 25 August 2024

Good Afternoon Will, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Property Manager Megan! Kind Regards, Sophie

5/5

Google

Big up Loc8me. Really friendly, quick and professional when it came to looking for a house for final year. Special creds to Imogen our property manager who was always happy to help whenever we had any issues or questions.

Stephen · 26 August 2022 · loc8me Loughborough

Agent replied · 25 August 2024

Good Afternoon Stephen, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Property Manager Imogen! Kind Regards, Sophie

4/5

Google

Lived in a modern, large, open-plan house with 5 other tenants last year. Was very good compared to the standard student houses in Loughborough. Rarely had any problems and our property manager kept us up to date regularly with special offers.

Manesh · 26 August 2022 · loc8me Loughborough

Agent replied · 25 August 2024

Hi Manesh, Thank you so much for taking the time to write this review. I am thrilled to hear that you have had a great house experience with loc8me last year. We endeavor to go above and beyond to ensure our tenants have a memorable experiencing whilst living with us. Kind Regards, Sophie

1/5

Google

Loc8me do a great job of appealing to young, naive freshers with their flashy, modern branding and charisma when luring you in to sign a tenancy, with lots of nice sounding benefits. Although the houses look well furnished in the pictures, upon moving in you’ll find everything is of such poor quality, it breaks under general wear and tear. But don’t worry, the insurance they miss sold you won’t even cover any of it. (We were even without hot water, showers or desk chairs for a good duration of our tenancy). Then once you have finally moved out & never want to go back they’ll send you off with a fat bill to pay for their renovations. Outrageous prices like £1800 on paint for walls being marked. Would’ve rather lived in a box. *UPDATE* And ofcourse any bad reviews on here are met with one of their shady employees claiming you never had a tenancy with them (You remebered me in your bulying emails though right??).... All their bad reviews they claim are fake and they hand out free pizza to anyone who gives them a good review. Even a year after living with them they continue to bully and harass us with outragous emails and invoices. STAY AWAY!

Nick · 26 August 2022 · loc8me Loughborough

Agent replied · 25 August 2024

Good Afternoon Nick, I am sorry to see that you have given us a 1* review. I have searched your name in our system and I cannot locate you to a specific property. Please can you contact me on my email sophie@loc8me.co.uk to discuss any issues or frustrations you may have experienced? Kind regards, Sophie

5/5

Google

I had my final year house signed with Imogen at loc8me and had a great service. She also made sure to follow up and check with us throughout the year for any issues! Great service.

Shachi · 26 August 2022 · loc8me Loughborough

Agent replied · 25 August 2024

Good Afternoon Shachi, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Property Manager Imogen! Kind Regards, Sophie

1/5

Google

Currently house-hunting & tried to book some viewings with Loc8Me after having them reach out to me (a red flag in itself as it was unsolicited and I have no idea where they got my contact details from). Decided to go along with it since they seemed reputable from reviews, and me and my friend are looking for a place ASAP. However, what followed was a solid week-plus of wasted time bordering on tragicomedy. We were prompted to join a WhatsApp group and asked questions about our budget, needs and desired locations. Fair enough, seemed like a good start. Personal touch, nice. That was where the positives ended. Despite requesting a pre-bills budget of £750 a month as a preference and £800 as an absolute hard limit, all the houses recommended to us were in the £800-£900 / month bracket for a 2-bedroom house/flat - VERY expensive for Loughborough, and hidden behind the "per-person-per-week" pricing so common for student letting agencies that target 1st-time renters without experience. Lucky for me, I've already been there, done that & we decided to book a viewing out of curiosity more than anything, with other agencies and private landlords on deck ready to offer similar properties in the town within our price range and in some cases as low as £650. We requested a viewing on Friday for next Monday, as it was the only day that week my friend wasn't working. No response. Monday came & went, & in that time we'd managed to contact other agencies who were willing to go to the trouble of responding to our emails to book viewings. In contrast, Loc8Me had failed in their difficult task of... responding to a WhatsApp message. We'd managed to secure a few viewings over the course of the weekend from said other agencies, so we shrugged it off & assumed the house we were wanting to view had been let. Wrong! Mid-day Tuesday, we FINALLY got a message back from Loc8Me apologising & telling us that the office was closed over the weekend, meaning they couldn't respond & set up a viewing for us. No explanation for blanking us on the Monday we wanted the viewing, but we decided we'd give them one more shot. We FINALLY managed to book our viewing of our house & agreed to come to Loughborough to meet for a 4:30PM viewing the day after, Wednesday, as my friend finishes work early. Confirmed! I even got an email with a time and location on it through Google Calendar. Sweet, let's go see this place. I messaged the fabled WhatsApp group to let them know we'd be there on-time. Called the agency to let 'em know we were on our way. Get to the street. Stand outside the house. 3 minutes before viewing time, we get another call from the agency. Apparently, they have a new system being installed. They've managed to book our viewing without notifying the tenants, so they can't go through with it until later. How long? About 1 hour from now. My parking is up in 30 minutes. I look at my friend, he looks at me. We walk back to the car & I politely tell them that we'll be looking for housing with other tenancy agencies, before leaving the WhatsApp group. Before leaving, I realise that I've been messaging not 1, but 3 separate numbers this whole time, presumable multiple agents working for the company. None of whom were capable of A) answering a simple request over a four day period or B) actually notifying tenants of a viewing booked more than 24 hours prior. So, to recap, I spent a week trying to book a viewing for a house which was out of our requested budget range, only to have my 1st request blanked & then to turn up to the 2nd & be told that the booking had been lost in the system. Wasted fuel, paid parking, for nothing. If this is how we were treated as potential tenants with Loc8Me, it's safe to say we dodged a massive bullet by not going further into the process & ending up living in one of their properties. There were enough red flags & examples of unprofessional conduct during our wasted week looking for a home with them that I fully expect existing & previous tenants of the company are given short shrift when encountering problems. Avoid.

Strawberry · 26 August 2022 · loc8me Loughborough

Agent replied · 25 August 2024

Good Afternoon, I am the Office Manager here at loc8me Loughborough. I'm sorry to hear the issues you have experienced whilst booking a property viewing with us. Please be assured I will investigate the issues that have occurred and will ensure this does not happen again. Kind Regards, Sophie

5/5

Google

Having lived with Loc8me since July, Emily who is my property manager has been nothing but useful! Getting maintenance sorted quickly and making sure the property is comfortable to live in. With this I have signed for another academic year to following this year! Thank you Emily

Immi · 26 August 2022 · loc8me Loughborough

Agent replied · 25 August 2024

Good Afternoon Imogen, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Property Manager Emily! Kind Regards, Sophie

5/5

Google

Fantastic company for when you need a student property. Imogen Smith (Property Manager) was particularly helpful with every step of the way, and always responsive to when we had questions. The process of attaining our student properties over the past couple of years has been simple and easy, highly recommended!

Harry · 26 August 2022 · loc8me Loughborough

Agent replied · 25 August 2024

Good Afternoon Harry, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Property Manager Imogen! Kind Regards, Sophie

5/5

Google

Such and easy company to deal with. I’m a Guarantor for one of there tenants and the process was so smooth. The tenant is really happy in there property and has never had any issues getting in touch with loc8me. Problems are dealt with promptly. They really do have there tenants best interests as there top Priority.

Claire · 26 August 2022 · loc8me Loughborough

Agent replied · 25 August 2024

Hi Claire, Thank you so much for taking the time to write this review. I am very happy to hear that our move-in process was smooth for both the tenant and yourself! Kind Regards, Sophie

2/5

Google

We got an absolutely stunning house last year with loc8me. However when we first got the house it was in such poor condition it was barley cleaned, the carpets were filthy, and there was marks all over the walls. The house had so many problems, we asked for our tv to be fixed 5 times they never fixed it. Our shower was broken the whole year after being reported multiple times, it wouldn’t always give hot water. We had to wait ages for something to be fixed. My key was bent and I emailed to ask for a replacement heard no reply from them. One afternoon I had a very important job interview for a graduate job and I told loc8me not to come for an inspection that day and they said okay (doubled checked as well) but in the middle of my interview I had someone from loc8me barge into the house shouting loudly ‘hello loc8me!!’ Which was very embarrassing for me as I had to stop my interview to tell him to come back later. I called loc8me about it, they didn’t really care and all they give could give as an apology was they said they would send Peter pizzeria vouchers, which never came!! When we had repairs they would always send a very creepy man who would be staring at us girls. On one occasion I had him stare at my breast area and said my sports bra looked nice on me and was asking lots of questions about it which I thought was very unprofessional! On a positive the cooker and washing machine broke which were replaced quite quickly! Not a great company but they have nice houses in my opinion.

B · 26 August 2022 · loc8me Loughborough

Agent replied · 25 August 2024

Good Morning, I am sorry to see that you have given us a 2* review. I am unable to search your name in our system and I cannot locate you to a specific property. Please can you contact me on my email sophie@loc8me.co.uk to discuss any issues or frustrations you may have experienced? as I would definitely like to look into these issues for you. Kind regards, Sophie

1/5

Google

It was the worst place I've lived until now. And I've lived in Romania, Spain and Cyprus. Before I've moved in I was not told about all the problems the flat is having. They told me they will change the door and they did after 6 an a half months later. We got locked inside because of that. It was taking us 5-10 minutes to unlock and lock back the door. We had mice, one of the showers never worked, the drainage was blocked for 7 months, we didn't have a real address, I've never received any of my mail, and many other problems. The agency didn't care of any of this problems, blaming the owner. This year is the same owner but they are continuing managing the property. Who they will blame this year?

Liviu · 26 August 2022 · loc8me Loughborough

5/5

Google

Was welcomed into my property recently, and so far have had an amazing experience. Emily who is the property manager has been very helpful and responsive across all aspects. Would highly recommend both loc8me and the the management team (especially Emily)!

Anton · 26 August 2022 · loc8me Loughborough

Agent replied · 25 August 2024

Hi Anton, Thank you so much for taking the time to write this review! I am very happy to hear that you have received a great service from loc8me and especially from our Property Manager Emily. Sophie

5/5

Google

Lived with loc8me for 2 years and i must say the 2 best years i have had. They were responsive to any of my questions during the signing process and helped me pick what worked around my budget. All the lettings staff are fantastic and so helpful. Also, the property mangers are friendly and always respect tenants wishes regarding the property and access. Especially at Williams House where i lost my keys multiple times and the manager Emily was always friendly and responsive. 100% would recommend! PS great freebies!

Archie · 26 August 2022 · loc8me Loughborough

Agent replied · 25 August 2024

Hi Archie, Thank you so much for taking the time to write this review. I am thrilled to hear that you have had a great house experience with loc8me for the past two years, especially from our Property Manager Emily. We endeavor to go above and beyond to ensure our tenants have a memorable experiencing whilst living with us. Kind Regards, Sophie

5/5

Google

Rating only, no written review.

Kaarunya · 20 June 2022 · loc8me Nottingham

Agent replied · 19 June 2024

Hi Kaarunya, Thank you for taking the time to leave us a review! We really appreciate your feedback! Kind Regards, Sophie

4/5

Google

Rating only, no written review.

Leo · 20 June 2022 · loc8me Nottingham

Agent replied · 19 June 2024

Thank you very much for taking the time to leave your review!

5/5

Google

Rating only, no written review.

Anish · 20 June 2022 · loc8me Nottingham

Agent replied · 19 June 2024

Thank you very much for taking the time to leave your review!

5/5

Google

Rating only, no written review.

Bastaki · 20 June 2022 · loc8me Nottingham

Agent replied · 19 June 2024

Thank you very much for taking the time to leave your review!

5/5

Google

So professional and so easy to communicate with. Would definitely recommend

Loretta · 20 June 2022 · loc8me Nottingham

Agent replied · 19 June 2024

Hi Loretta, Thank you for taking the time to leave us a review! We really appreciate your feedback! Kind Regards, Sophie

5/5

Google

The process to book the place was very easy. The agent has been very helpful and cooperative.

Osman · 20 June 2022 · loc8me Nottingham

Agent replied · 19 June 2024

Thanks for taking the time to leave a review Osman!

5/5

Google

5/5 superb customer service from Fern. The process to book was quick and easy and communication was always great . Would definitely recommend!

Brianaugh · 20 June 2022 · loc8me Nottingham

Agent replied · 19 June 2024

Hi Brianaugh, I'm glad you're happy with the service you received!

5/5

Google

Lovely service from fern ! communication was great and she was very helpful and forward. The booking process was quick, easy, professional ! Would definitely recommend!

Kitija · 20 June 2022 · loc8me Nottingham

Agent replied · 19 June 2024

All the best with your move Kitija, and super glad you found the booking process easy!

5/5

Google

Staff were very polite and helpful and loved the service from freya, also lived with loc8me for 2 years with my friend and we both agree the house was one of the best we’ve stayed in.

Faisal · 12 January 2022 · loc8me Loughborough

Agent replied · 11 January 2025

Good Afternoon Faisal, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Freya! Kind Regards, Sophie

5/5

Google

Easiest letting agent I’ve ever used, a breath of fresh air. Megan was especially helpful getting my flat mates and I settled in.

Alex · 12 January 2022 · loc8me Loughborough

Agent replied · 11 January 2025

Good Afternoon Alex, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Property Manager Megan! Kind Regards, Sophie

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Which loc8me office has the most reviews?

Loughborough has the most, with 822 reviews rated 3.9 out of 5, followed by Nottingham with 752.

Where are the loc8me offices?

The three loc8me offices, by town:

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