Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
Trustpilot⭐ ⭐⭐️⭐️⭐️
I have had a great experience with Linden Homes so far. The team has been friendly, professional, and very supportive throughout the buying process. Communication has been excellent, and everything has been handled efficiently. I would definitely recommend Linden Homes based on my experience to date.
Christakis · 19 February 2026 · Linden Homes South East Crowborough
Agent replied · 23 February 2026
Hi Christakis,
We're happy to hear that you've had a great experience with us. We appreciate your kind words regarding our team's support, professionalism, and efficient communication during your buying process. Thank you for recommending us!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotVisiting site found staff very…
Visiting site found staff very welcoming, spent time viewing different properties of intrest , and disscussed options available, returned for another visit and had the same service as before lovely site and good value for money, for people looking to move into a new build this is a nice area and site to consider
Kim · 19 February 2026 · Linden Homes South East Crowborough
Agent replied · 23 February 2026
Hi Kim,
We're happy to hear that you found our staff welcoming and helpful during your visits. It's great to know that you found the site lovely and the value good. Thank you for considering us and for sharing your positive experience!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotRhodri was excellent and answered all…
Rhodri was excellent and answered all of our questions. Very professional
Hasnaan · 19 February 2026 · Linden Homes South East Crowborough
Agent replied · 23 February 2026
Hi Hasnaan,
We're happy to hear that our team member was able to meet your needs and provide you with a professional experience. Thank you for your feedback.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotRhodri was so good and informative when…
Rhodri was so good and informative when I visited the site there was no pressure just an great meeting which made me feel confortable dealing with him
Tracey · 18 February 2026 · Linden Homes South East Crowborough
Agent replied · 23 February 2026
Hi Tracey,
We're happy to hear that you had such a positive and informative experience. We appreciate you feeling comfortable and thank you for sharing your feedback with us.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotVery impressed with high level of…
Very impressed with high level of service that Damien provided today
Rachel · 17 February 2026 · Linden Homes South East Crowborough
Agent replied · 23 February 2026
Hi Rachel ,
We're happy to hear that you had such a positive experience. It's great to know that you found the service helpful and informative, and we appreciate your continued loyalty. Thanks for sharing your feedback.
Kind Regards,
Marcus
Linden Homes
★★★★★ 1/5
TrustpilotPromise but don't deliver
Just be really careful buying a Linden Homes house. Nearly 9 years since we moved in and our estate still has unadopted roads as Linden have not done the handover to the council. We have drains with rubble in, moss and vegetation growing at the kerbside, loose manhole covers on roads, unresolved drainage issues and cracks in tarmac and concrete. Linden simply doesn't want to know as we've asked them time after time about handover to the council so we can have someone maintaining the roads and paths.
P.Butler · 17 February 2026 · Linden Homes South East Sayers Common
Agent replied · 23 February 2026
Hi P,
Thank you for taking the time to share your experience. We’re sorry to hear that the situation regarding the road adoption and associated maintenance concerns may be causing ongoing frustration for you and your neighbours.
We also appreciate you raising your concerns regarding the estate entrance and the way the area was understood at the time of your purchase.. Marketing materials are produced using the best available information at the time, but we understand how disappointing it must feel when later changes differ from what was anticipated.
We will review the details of your specific development so that we can provide clarity on the current position and ensure any outstanding matters are directed to the appropriate teams.
Your feedback is important to us, and we genuinely appreciate you taking the time to outline your concerns. We remain committed to supporting residents and working toward a clear and satisfactory outcome wherever possible.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
Trustpilotgreat customer service
Rhodri was very helpful and provided me with all the information as requested. would highly recommend
Ruth · 16 February 2026 · Linden Homes South East Crowborough
Agent replied · 23 February 2026
Hi Ruth,
We're happy to hear that the information provided was helpful. We appreciate your recommendation and thank you for your positive feedback.
Kind Regards,
Marcus
Linden Homes
★★★★★ 1/5
TrustpilotIt was good and easy process.
Rating only, no written review.
Collins · 16 February 2026 · Linden Homes South East Crowborough
Agent replied · 23 February 2026
Hi Collins,
We appreciate you sharing that the process was easy. We value your feedback.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotRachel was very helpful and answered…
Rachel was very helpful and answered all my questions and was very knowledgeable.
Daina · 15 February 2026 · Linden Homes South East Crowborough
Agent replied · 23 February 2026
Hi Daina,
We're happy to hear that you found our team member helpful and knowledgeable! We appreciate you taking the time to share your positive experience.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotVery good customer service
Marie · 22 January 2026 · Linden Homes South East Sayers Common
★★★★★ 1/5
TrustpilotDoes not build houses in line with the law
Does not build houses up the Legal standards, they have classed my 85m² house as a 3 bedroom 5 person house, bedroom 1-10.5m² bedroom 2- 8.8m² bedroom 3-4.8m². They are trying to say this house can fit 5 people in. They state its got 2 double rooms and a single room. Not according to the law,NDSS and 2007 LDF framework. Beware do not buy a house of these guys they lie and do a very poor job at building houses and the gardens are even worse will cost you thousands to put right.. they failed to stick to the planning permission granted to build homes that are "fit for purpose"avoid
Sudinim · 22 January 2026 · Linden Homes South East Sayers Common
★★★★★ 5/5
TrustpilotExcellent company & beautiful homes
Upon arrival we was greeted by Stuart who was very helpful and kind and answered all our questions and went out his way to help.
Customer · 19 January 2026 · Linden Homes South East Sayers Common
Agent replied · 24 January 2026
Hi customer,
We're happy to hear that you had such a positive experience! It's great to know that our team was helpful during your visit and provided you with the information you needed. We appreciate your kind words and wish you the best in finding your new home.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotFantastic experience so far
Fantastic experience so far, Sales team has been amazing and super helpful.
Darrin · 19 January 2026 · Linden Homes South East Sayers Common
Agent replied · 24 January 2026
Hi Darrin,
We are happy to hear that our sales team has been so helpful. We appreciate your positive feedback and thank you for sharing.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotDenise at Bay View has been fantastic…
Denise at Bay View has been fantastic in guiding me through the process of securing my new home. She has worked so hard to ensure that everything been put in place. I'm extremely grateful & am now looking forward to moving in very soon.
Jo · 18 January 2026 · Linden Homes South East Sayers Common
Agent replied · 24 January 2026
Hi Jo,
We're happy to hear that the guidance provided has been so helpful during this process. We're grateful for your positive feedback and wish you all the best as you move into your new home.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotEvery show home should have a Denise.
It asks the question, what made my experience great, it’s not what, it’s who.
Sharron · 17 January 2026 · Linden Homes South East Sayers Common
Agent replied · 24 January 2026
Hi Sharron ,
We're happy to hear that someone made your experience so great! It's wonderful to know they were knowledgeable, supportive, and caring. We appreciate you taking the time to share your positive feedback.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotGreat experience with Andrea
Great experience with Andrea. She explained clearly how home exchange worked, how upgrades worked and gave us a knowledgable tour of the show homes. She also followed up with further information for us to consider that helps us in making decision towards buying a new home.
Zul · 15 January 2026 · Linden Homes South East Sayers Common
Agent replied · 24 January 2026
Hi Zul,
We're happy to hear that you had a great experience. It's wonderful that the information about home exchange and the tour were helpful. We appreciate you taking the time to share your feedback and are glad the follow-up information is useful for your decision.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotColin
Colin has been super helpful so far!
Emily · 15 January 2026 · Linden Homes South East Sayers Common
Agent replied · 24 January 2026
Hi Emily,
We're happy to hear that you found our team member helpful and welcoming! We appreciate you sharing your positive experience and are grateful for your feedback.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotHighly recommend Linden Homes!
So far our experience with Linden Homes has been absolutely fantastic. The sales office have been amazing, they’ve been incredibly helpful, patient, and supportive throughout the process so far. They are always quick to respond and brilliant at keeping us up to date at every stage.
Talia · 13 January 2026 · Linden Homes South East Sayers Common
Agent replied · 24 January 2026
Hi Talia Hawke-Smith,
We're happy to hear that you've had such a fantastic experience. It's wonderful to know that our sales team has been so helpful, patient, and supportive throughout your journey. We appreciate your kind words and are pleased we could make the process reassuring and stress-free for you. Thank you for recommending us!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotGreat 1st time buyer experience.
Our overall experience has been great. Our sales advisor Benedict Porteous was supportive from the outset and throughout. As first time buyers, we had lots of questions and found many parts of the house buying process stressful and overwhelming, but Ben always assured us and answered questions swiftly, and never made it feel like we were asking too much. The whole site team did an amazing job of getting our house completed in time for our preffered move in period, despite battling bad weather, so their hard work to get it completed was very much appreciated. The site manager Paul (Smith I think) has also been great and has helped with any snags/quieries very positively, aiming to uphold high standards and finishes, helping to recognise and rectify any snags efficiently. Being the first (and currently only) homeowners to move onto the estate, we are still very much surrounded by building works, however the site team have been respectful and polite at all times.
Jessica · 13 January 2026 · Linden Homes South East Sayers Common
Agent replied · 24 January 2026
Hi Jessica,
We're happy to hear that you had a great experience. It's wonderful that our sales advisor was supportive and swiftly answered your questions as first-time buyers. We appreciate your recognition of the site team's hard work in completing your home despite weather challenges. We're also glad that the site manager addressed any snags efficiently. Thank you for recommending our team.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotI had a great experience with linden…
I had a great experience with linden homes i got my keys yesterday the quality of the building is very very beautiful and nice i want to say thank you to sonia and Stuart they support me and my husband and they help us too much thank you again but the house looks beautiful every things is high quality thank you for all people who are making. This lovely houses with this quality
Wafae · 20 December 2025 · Linden Homes South East Crowborough
Agent replied · 24 December 2025
Hi Wafae,
We're happy you're pleased with your new home's quality. It's great to hear that the team offered such valuable support during the process. We appreciate your positive feedback and thank you for sharing your experience!
Kind Regards,
Marcus
Linden Homes
★★★★★ 1/5
TrustpilotGreedy company
Greedy company. Puts money over wildlife and their habitat.
P · 18 December 2025 · Linden Homes South East Crowborough
Agent replied · 24 December 2025
Hi P C,
We appreciate your feedback and regret your disappointment. We sent you a request for further information through Trustpilot. However, we unfortunately had no response.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotJan at Castlegate Knaresborough has…
Jan at Castlegate Knaresborough has been great in assisting us with finding and reserving our new home, and so far all communication and information has been clear and effective.
L · 17 December 2025 · Linden Homes South East Crowborough
Agent replied · 24 December 2025
Hi L & R,
We're happy to hear that the assistance you received during your home search has been great. We appreciate your positive feedback regarding our clear and effective communication.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotWest Park Quarter - 5* customer service
The service received from Danielle, Georgie and Steve has been amazing - they've all gone above and beyond and made the whole process really exciting for us!
Molly · 16 December 2025 · Linden Homes South East Crowborough
Agent replied · 24 December 2025
Hi Molly,
We're happy to hear that our team made the process exciting! We appreciate you acknowledging their dedication and going above and beyond. Thanks for your positive feedback!
Kind Regards,
Marcus
Linden Homes
★★★★★ 1/5
TrustpilotStreet all roof nails not…
Street all roof nails not responsibility, our visitors me and my wife car tyres cost a lot’s money, they refuse to pay, council and highway said they responsible, some reason they don’t believe us,
İbrahim · 14 December 2025 · Linden Homes South East Crowborough
Agent replied · 24 December 2025
Good afternoon, Mr Sarica,
We have reached out to the customer service team, and they have confirmed they requested photographs from you in order to review this issue further which to date they have not received. Our customer service team also arranged for the site manager to walk the site and assess areas, and no nails were seen. We will ask the customer service team to contact you again to discuss this further.
Kind Regards
Marcus
Linden Homes
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