1/5
TrustpilotLinden Home fail to deliver
promise, but always fail to fix issues
Trusted Agent profile
Linden Homes Northern Home Counties estate agents in Cranfield and Stotfold
★★★★★
714 reviews across 2 offices and 2 platforms
Linden Homes Northern Home Counties has two offices, in Cranfield and Stotfold. Together they have 714 reviews on two platforms, rated 2.4 out of 5 overall.
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Our offices
Linden Homes Northern Home Counties's two offices, most reviewed first. Each has its own page.
Latest reviews from every Linden Homes Northern Home Counties office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotHeathlands
We love out house at Heathands, Frimley. The location, the environment and the neighbours are lovely. However, Linden Homes offered up the maintenance contract to First Port, who in fairness, inherited a lot of work, but there is a lot to put right. Street lights don't work, grass doesn't get cut in the communal areas, our neighbour at number 3 had to cut the grass in two large areas, as he could not bare it any longer. My Brother in law and my better half, cleared the communal area at the top of Admiral Drive, with 2 strong helpers and 3 large lorry loads of bricks, concrete, metal and other unknowns, as Lindens left it in a shocking state. We cut that communal grass for months and months, a sthe maintenance team before First Port, never showed up. The current gardner's do half a job, the weeds around the edges of pavements are left unless we go out and ask them to remove them. they blow all the rubbish into a corner, which blows out again after they have gone, they don't collect it up! The front entrance to the estate is poor, the brick peers are what remain from the old site and not yet been replaced, the whole sense of arrival is poor, which is shame as the houses are lovely, and they were not cheap!!!
1/5
TrustpilotLovely Location, Just needs finishing off
We were very impressed with the layout of the property and that attracted us to purchase. We have had no problems with the finish other than when we moved in Lindens had carpeted the entrance hallway and we had requested Karndean. Not a problem, they changed it by the time we moved in but failed to change the doors so we now have a 1cm gap between the bottom of the door and the floor. It was on the snag list to replace them but that never came to fruition and has probably been lost now. My biggest gripes are that we have to contribute an annual charge of £600 to the Frimley Fuel Allotment (FFA) for the upkeep of the SANGS area that is open to the public. This was a retrospective ruling by Heathlands borough council of which 4 of the members are also on the FFA Board. We were not allowed to purchase the property without agreeing to this charge. Secondly Lindens have not completed the communal grassed areas and formally handed them over to FirstPort, the management company, who are fast to invoice but slow to do any actual work. Over the summer the sunken garden has become overgrown and the walls are starting to crumble making the areas unsafe.I think the development could be a wonderful place to live and be unique but until the remedial work to the outside areas are completed and regularly maintained it feels as though we are being treated as a cash cow.
1/5
TrustpilotHeathlands Development - Frimley
We’ve lived on the development for 4 years and the site has still not been finished by Linden Homes. The communal areas have been left an absolute mess and several areas are frankly dangerous. The upkeep is also seriously lacking. Quite the opposite to what we were promised when we purchased the property. We now have to worry about safety issues on the site. Very disappointing.
1/5
TrustpilotLinden Homes - Frimley Heathlands Development
I live on the Linden Homes Heathlands site in Frimley and have been very disappointed by the standard of finish to the development. We were told that the site would be completed to a premium level and this couldn’t be further from the truth. As well as being unsightly, some areas are actually dangerous, which is completely unacceptable. Linden Homes have not finished the site to anywhere near the standards we were promised during our purchase.
1/5
TrustpilotLinden Homes re: Heathlands Estate Frimley
Linden Homes re: Heathlands EstateLinden Homes build attractive homes. BUT FAIL MISERABLY on their After Sales Customer Service and honesty, in completing the estate development, as it was sold to the homebuyer. Forget the glossy pictures in the sales brochures, as you may find:Roads unfinished until long after buyers have moved into their homes.Estate entrance left in dangerous risk of collapse, as before construction started.Drains that constantly have to be pumped out due to blockages caused by builders rubble.Street lighting left not installed or left unworking.Spurious power/comms cables, hazardly left protruding from the ground.Communal landscape left unfinished and untended.Ornate garden promised to be restored to former state left unfinished and dangerous.Feature clock to refurbished building left unworking.The list goes on and were the issues above addressed by Linden Homes or their owners Vistry Homes then I would revise my appraisal, of there, so far, woeful effort to fulfill their promises, laid out in their glossy brochures.
1/5
TrustpilotWe’ve owned our house on heathlands for…
We’ve owned our house on heathlands for 4years. The communal areas are a mess. Unfinished street lighting, a garden with walls collapsing and crumbling estate entrance pillars. Not a safe environment for children to play and certainly not what Linden Homes promised when we bought the house. Linden Homes and First Port have proved very difficult to deal with.
3/5
Trustpilotwe purchased a 3 bedroom house last…
we purchased a 3 bedroom house last year (2019). We absolutely love our house and are very happy. We knew being a newbuild we would have a few issues which is why we have the 2 year guarantee and 10 year guarantee, however with the stuff that has needed "fixed" I totally understand but the service for the aftercare is awful. Since buying our house we have had around 4 different companies taken over and everytime we report something it seems to get lost and I continsely have to chase it. Very strange they send a paint and decorator to fix a door, finally after months of chasing a carpenter comes to fix it, admittedly he said it was so badly put in that it will probably be a on going issue... fantastic. In the first few you put a snag list together for them to attend but they also pressure you to fill their survey in, once this is done they honestly don't care. The workman ship is at a very low standard and I do feel sorry for some of the workers when they tell you the wage they are on, however being first time YOUNG owners we feel the after care service is very poor and in the future if we were to upgrade we wouldn't use linden homes. Sadly we have a lot of stuff that needs to be fixed such as flooring coming up and wonky fencing but it is such a hard stressful experience we will likely leave it even though we are in our 2 year warranty. It seems once they have your money you are nothing, very bad considering it's a government scheme. Just first time buyers experiencing bad customer service that sadly has put us off lindon homes.
1/5
TrustpilotDon’t buy a Linden Property
Linden Homes are a very unprofessional Company to deal with.Our Site at Heathlands Frimley, has not been completed , they have not taken any responsibility for the work which needs to be completed on site.And the maintenance Company appointed by Linden is First Port they do not turn up to work on the site, please read all the comments on trustpilot about the nonexistent Customer Service from Linden Homes and the joke First Port.The only thing they do well is sending everyone invoices for work which is not done on site. Do not buy a Linden Home you will be disappointed and let down but a company who do not care.
1/5
TrustpilotLinden homes - STAY AWAY!!!
I cannot believe the way all the residents have been treated by Linden homes in Heathlands. The whole site is a mess. Drainage is a nightmare. Communal areas are dire and a safety hazard for the children. Grass has not been laid in areas and looks terrible. If I could sell my house tomorrow I would do it without a second thought!
1/5
TrustpilotHeathlands development- Old Bisley Road…
Heathlands development- Old Bisley Road Frimley - absolutely shocked to see that a new build that has only been completed in Autumn last year is left in such a state. We moved in October last year and we can’t say that our levy has been used in any way to look after the upkeep of the communal grounds. The gardens are in a terrible state. The sunken garden is falling apart and is a huge safety hazard to families around! The main entrance brick work is so dangerous and it could fall down any minute. This is our first time living in a new build and we are very unimpressed with how Linden Homes have presents themselves!! Action needs to take place immediately! Next time we think of buying another property we would definitely make sure it had nothing to do with Linden Homes!
1/5
TrustpilotFrimley Heathlands Development
Frimley Heathlands Development. Linden homes finished building the site last Autumn (2019). The communal areas have been left unfinished and unlandscaped. Borders and edges that should have been laid to grass are just a mass of weeds. Some areas that have been grassed are just left uncut. Storm drains are filled with builders rubble and need to be cleared. Despite numerous requests to Linden Homes Management - customer service is very poor or non existent. Requests go unanswered. Lampposts have never been painted and all need some attention.
1/5
TrustpilotDo not buy Linden Homes new builds
We moved last year, there were issues that we weren't aware of, especially with the build and they are still not resolved and asking Linden homes to do anything is like playing a waiting game, they never respond I time and when they do there is hardly any outcome. On top, the communal areas of the development aren't maintained at all even though we are charged by a management company appointed by Linden homes. Do not buy from Linden homes, they build poor quality homes with terrible maintenance.
1/5
TrustpilotI would give them a 0 star if possible!
I would give them a 0 star if possible. Endless problems with the estate (heathlands development). We moved in over 18 months ago and the site still isn’t finished. There is an absolute lack of care and they ignore any correspondence to try and get the site finished / problems rectified. Do not buy from these cowboys! Avoid at all costs.
1/5
TrustpilotHouse not finished when we completed…
House not finished when we completed and still having constant issues after a year and a half. No one interested in fixing anything, communal areas unfinished and not maintained (management company won’t take it over as it’s so bad). Been called liars regularly by Customer Service and cannot believe we have had to take 17 days unpaid holiday for contractors to come and do remedial work and still not completed. (NHBC not prepared to help nor the Consumer Code ombudsman, all work on behalf of the builders)NEVER going to buy a new build ever again.
1/5
TrustpilotLinden Homes Heathlands
We moved in 3 years ago and have had nothing but trouble from Lindens, extremely poor service and eventually gave up on most of our snags.DO NOT BUY FROM THESE COWBOYS.The site is still not finished and is left in a dangerous state.Avoid at all costs.
1/5
TrustpilotLinden Homes is only worthy of 1 star
Linden Homes is only worthy of 1 star. We have experienced numerous problems with Linden Homes Heathlands Development, Frimley. They have not finished the housing estate to an acceptable, livable condition. The communal areas have been left in a dangerous state, stinking bathrooms and drain issues, no maintenance and appalling customer services.
1/5
TrustpilotIf you are thinking about buying a Linden Homes property, THINK AGAIN..
The house on the Heathlands development in Frimley I bought from Linden Homes four years ago is the fourth new house I have owned. I can honestly say that I have never experienced such poor customer care before. Usually, when you telephone them, they either do not answer or the person you need to speak to is not there. If you email you do not get a reply. When they finally acknowledge that you have a complaint they will eventually send someone to look at it. That person says he will make a report then you hear nothing until you are forced to contact them again and the cycle is repeated.I had a major problem with my balcony which is still not resolved after four years. Numerous different people have been sent to look at it and they all agree it has been built to a very poor standard but nothing gets done. I eventually contacted the NHBC who took the case on and it looks like it will be sorted soon. The contractor they have assigned to the job told me that Linden Homes do not have a maintenance department so they will always drag everything out in the hope that the customer gives up. To make things worse, they have assigned the management of the site to First Port and they are just as bad.
1/5
TrustpilotWouldn’t ever buy from linden again
Wouldn’t ever buy from linden again - had a gas explosion/leak within a week of being in the property as someone hasn’t tightened metal work properly. Dangerous communal areas with service charges which are ridiculously high for no service or maintenance done, appalling customer service when you do try to rectify things! Don’t buy!
1/5
TrustpilotFrimley Heathlands development
DO NOT BUY FROM LINDEN HOMES!!! We opted to do shared ownership through an organisation called so resi (thames valley housing) and did not know Linden homes where the developer until AFTER we had put our deposit down. I think if we had known how poor their standards were we would of looked else where. Not only did we move into a house with multiple “snagging” issues which delayed our moving date 6 times, the surrounding grounds have been left a STATE!!! Even after our completion date being moved serval times, we still moved into an “unfinished” property. Everything had been rushed, the standard is disgusting for the price we have to pay.
1/5
TrustpilotVery disappointed by Linden
Very disappointed by Linden. Our development has been left in a dire situation. No communication, no responsibility taken by them. It has become a danger for our children to be walking around because of the poor state it has been left in. How they get away with it is beyond me?! Seriously think about buying a property from these developers.
1/5
TrustpilotAbsolutely horrendous, do not purchase from Linden Homes!
We have been living in the Linden Homes development in Frimley for a year and a half and the site is still not finished. The road was left unfinished for the majority of this time along with no street lamps. The entrance to the site is falling apart and looks absolutely horrendous, it is sad to have to drive past this every day. We all pay a large maintenance charge even though the gardens are not maintained properly and parts of it are very unsafe, the entrance is unfinished and unsafe and there is a big problem with the drains for the whole development as we all experience smelly showers and toilets from the inadequate drain system. Despite the whole development complaining they have done absolutely nothing and continue to deliver appalling customer service. My advice would be to stay away from a Linden Home Development.
1/5
TrustpilotDisgusting
Disgusting . Left the site not finished and extremely unsafe .
1/5
TrustpilotDon’t buy from Linden!!!
Don’t buy from Linden!!!We bought a Linden Homes house at the Heathlands site in Frimley three years ago. The process of purchasing was horrendous - we felt like a part on a conveyor belt - we were treated as customers. When we moved in the house had numerous snags. Some were time sensitive and after much nagging were done. Unfortunately the advice of the site manager (to wait till the last 6 months of the 2 year warranty period) was terrible. Having done exactly that numerous repairs needed re-doing but we’re now outside of the 2 year period and Lindens refused to make good. Then there is the site and it’s upkeep. Atrocious. Unsafe and a real unwillingness to do ANYTHING. They refuse to acknowledge glaring errors in the build of the site. The drainage system has rubble in them (left by the builders) and the road was left unfinished for three years at least. Countless car, including my own suffered punctures and worse. I never want to go near a lindens home again.
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Questions about Linden Homes Northern Home Counties
Which Linden Homes Northern Home Counties office has the most reviews?
Cranfield has the most, with 702 reviews rated 2.4 out of 5, followed by Stotfold with 692.
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