Trusted Agent profile
★★★★★
717 reviews across 2 offices and 2 platforms
Linden Homes Northern Home Counties has two offices, in Cranfield and Stotfold. Together they have 717 reviews on two platforms, rated 2.4 out of 5 overall.
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Linden Homes Northern Home Counties's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotIf I could give a minus I would
If I could give a minus I would! I’m a resident of Methuen Drive we’ve had nothing trouble with Linden and Quinn developments and yesterday to put the icing on the cake a neighbour was punched to the ground in an unprovoked attack by two builders for unloading his shopping outside his home
2/5
TrustpilotLook out for details and their Partnership with FIRST PORT
Homes are nice looking but look out for the details that are rushed and scratched windows which you may only see when the windows have been cleaned (they take no responsibility) Many of their workers do surface jobs ( I found rubbish behind floor boards ie. empty cans/silicone tubes). One of the building managers however, was great and tried to help as much as possible to individual flats as he acknowledged some issues, but seems the HQ is far off and disconnected to their buyers.Another reason to consider buying from Linden, is their partnership with FIRST PORT management firm. I suggest you read the comments about First Port and note what you sign on when purchasing as they will send you invoices for little things without explaining what it is and suddenly paying almost double of what you signed up for. It is a nightmare to deal with and not worth the hassle of expensive service charges where you are better doing everything yourself with your neighbors.
1/5
TrustpilotSelling dreams, delivering nightmares.
I wish I had read reviews from here before I went ahead and purchased from these fraudsters. Lets start at the beginning...Between Lockdown 1 and 2 last year (2020 for anyone living on a different planet for the past 2 years), my wife and I decided to take advantage of the Stamp Duty freeze and 'Trade Up'. We also took advantage of the Part Ex options available at the time, thinking it was a good option and to have all our selling fees paid for an added bonus. We viewed on the Millwood Park development in Hailsham, East Sussex and plumped for the 4 Bed Detached Penshurst, a beautiful looking show house and a plot that was nearly finished. We asked for nothing in addition, we didnt want any upgrades, nothing special, the extra space for us was like fulfilling a dream. Fast forwarding through the 4 months from when we placed our deposit to completion: a member of the sales team that was openly racist, questioning why religions (other than her own) were complaining about religious festivals having to be cancelled due to Covid restrictions; the same member deflecting questions by suggesting we got a good deal and we should feel grateful; the same member not informing us of hidden fees uncovered by our solicitor; the same member on the day of completion that blamed us for the hold up in handing over the keys because monies were not showing in the developers accounts; the same member that ruined 'moving day' for us and the same member that wrote down an incorrect emergency contact number, which we did need. The first 2 weeks were fine, busy and exciting, but fine. We noted some snags and fed them back, but whilst trying to work full time from home and unpack and sort everything out the snagging list would be an evolving piece, we agreed with the site team. After a coupe of weeks and one week before Christmas I might add, my wife and I noticed rain water running down the inside of the living rooms bay window. Within seconds the heavens literally opened up through our bay window roof, it was literally raining inside our home. We sourced towels and bowls and buckets but it was pointless, as fast as we were trying to soak up the rain water, the faster it was coming in. We seeked the emergency contact details and yep, it had been handed over incorrectly. Quickly jumping on a Google search we managed, after about 10 attempts through various contacts, to get through to someone. We were then told that this was not a problem for Linden but us and we should contact our insurance company. We are fully aware of the guarantees that come with a new build so we shut away the nightmare that was happening in the living room and door stopped the Sales and Marketing suite the following morning. Fortunately the non helpful individual we had been dealing with was off on this particular Sunday and her associate was very helpful. She arranged for the site manager to come and see us first thing the following morning, best she could do as it was a Sunday and apparently emergencies aren't covered on this day! Monday morning the site manager came round and agreed it was unacceptable and he would get it sorted. Fast forward through the next 5 months, the bay window roof was repaired 5 times before eventually being fitted with a new man made roof, replacing the old PVC pre made thing (apologies I dont know what the technical term is for these). So we had no access to our brand new living room for 5 months, we had a gaping hole in our property for 5 months letting in the cold and the rain. Throughout this period I'm afraid communications with the site team became quite strained. There appeared to be no rush to get the repairs done and the best assurances we were given was 'keep your fingers crossed'. Through our first 6 months of living in our new home, we have had trades in and out of our property 127 times and counting. More recently we have had a Gas Hob condemned by the manufacturer as it was leaking gas (an issue we will never know whos responsibility it is), an oven that was not wired in correct, a leaky mains gas pipe and a kitchen we have had to replace as it didnt fit which led to units being moved and wall units falling off the wall. When we eventually made our way into the garden we had an infestation of Leather Jackets, which we suspect was brought in by the turf manufacturer as many others on the development have the same issue. We have a retaining wall with a fence on top of it, standing 12 feet above ground level with no fence posts inserted into the ground just simply attached to the retaining wall half way up, so dangerous we have had to report it to the local council as a dangerous structure. The turf in the garden has been laid directly on top of building rubble, with no soil and we have no drainage leaving the garden unusable. If you have a choice, avoid buying from Linden Homes / The Vistry Group at all costs.
1/5
TrustpilotUnkept sites
I had called to try and book an appointment at the Salisbury development, was promised a call back 2 times, never materialised. So myself and husband took a drive out to the estate to have a look. We drove round the entire estate and it was awful, overgrown with weeds growing through cracks in the roads, on peoples drives and pathways. I initially thought someone had thrown paint over some of the doors, however it transpired the paint on the front doors to new builds was peeling off.If the developers don’t care about keeping the site looking it’s best to sell properties, then I feel they certainly don’t deserve my or others peoples business.I haven’t even seen inside one of these properties, and I certainly won’t be going back to view even if they did ever manage to pick up a phone to return my call.
1/5
TrustpilotAwful builders and customer service
We bought our house two and half years ago. We had the usual snagging problems but in the last 3 months we noticed mould in the utility room and downstairs toilet. A plumber initially thought it was a problem with the toilet and how it was installed. However, after much investigation work it turns out it is to do with the waste pipe for the washing machine which is 3 foot underground. When Lindens built the house, the pipe wasn’t installed correct and has caused a slow leak. This leak has gone into the skirting boards downstairs, the stud wall in the kitchen and underneath the flooring. We’ve spoke to Lindens but their response is that as it’s over two years ago, it’s nothing to do with them. Despite the fact that the report confirms that this has been ongoing since we moved in for it to cause the amount of damage it has. Lindens advice is phone NHBC but they say it’s Lindens error and to speak to them! This has forced us to go through our insurance company who are rectifying it but also taking legal action against Lindens. We need to have all the flooring downstairs taken up, a trench dug in the kitchen to reach the pipe work. A stud wall taken down, skirting boards replaced and downstairs toilet removed and replaced. This problem is just unique to us (it appears). However, the state they have left the site in affects everyone on the estate. The last house was built two years ago. It took 18 months after that the surface the road. There is still the roadwork signs, comes, metal fences and a skip on the estate. It’s just an eyesore when you drive onto the road. The customer service team need some training in empathy, understanding and how to speak to customers. You think they would be so sick of the complaints that they would change, but obviously not!!
1/5
TrustpilotCustomer service disgraceful
We bought our Linden home eight years ago. We have had no end of problems. The customer service we received was disgraceful and has not improved. When we moved in we had to have our stairs replaced, our master bedroom floor strengthened as the ceiling in the lounge was bowing, cracked shower tray replaced and much more. It took us two years of fighting & perseverance to get them to do the work. Even though you get two years guarantee for snagging & 10 years builders warranty. After all that they have returned to complete the site with phase 2 & 3. The shoddy workmanship has returned. They have put a fence up behind our property on top of our fence leaving about 1/2ft- 1ft gap between the fences for vermin to nest in and if a ball goes over the fence it is gone forever & you are left with children screaming about their toys. When they put up this fence the landscaper chopped the top of our wall down. Causing a very near miss to me & my family. We complained to site managers and was promised it would be repaired. 15 weeks later the wall still is not repaired. After numerous reminders my husband as decided to get quotes & get the job done himself and invoice Linden homes direct. It has been a very stressful time living here and with all the building works & no end of problems. I feel we have been very understanding, but also feel they have been very unfair. Safe to say once the building is over we will be putting our house up for sale & will not look back.
5/5
Trustpilot5 Star company & Sales Executives.
Delighted with our new home in Kirkleatham, our sales Executive Danielle was very informative with the whole process and couldn’t of been more helpful we would not hesitate in recommending Linden homes & first class sales staff.
5/5
TrustpilotSo glad I picked Linden
The team at Linden have been friendly, knowledgeable and supportive during the entire process. I experienced a lot of delays selling my previous property but Linden have been extremely understanding and patient. My main contact, Danielle has been an absolute rock, she explained the process in detail, helped me select my fittings and kept me calm when I was stressed about the sale of my last property. The house is wonderful, obviously there a a few minor snagging issues but that is to be expected when you buy a new build. The on site team are really quick to responding to any issues I've had, for example, my garage door was not latching correctly and they were here in less than 24 hours to fix it. I'm so glad I chose to go with Linden, I'd visited a lot of new builds before I made my decision and they are by far the most friendly and organised.
1/5
TrustpilotWORST HOUSE DEVELOPER IN THE COUNTRY
We echo all the negative comments about this appalling company. We bought a house over 3 years ago and had more than 200 snags. Our house was full of mud when we moved in on Christmas Eve 2017. They installed our boiler in the wrong place, installed a toilet pan in the wrong place and the list went on. We are still waiting for the last of the snags to be sorted including our drive which developed a sink hole in it 6 months after moving in. It was so say repaired and we now have several small ponds on our drive when it rains. Still waiting for it to be sorted 2 years later. Furthermore the Outside spaces have been left in an appalling condition and passed on to a management company to maintain. We are now paying this company to maintain stone, mud and weeds. Linden Homes, Vistry or whatever you call yourselves now you should be ashamed of yourselves and I would urge anyone not to buy a house from this appalling company.
1/5
TrustpilotAppalling customer service!
Bought our house off plan after seeing show home. Great design so we loved it however. Quality is appalling, issues run into the pages of snags. Issues continue to pile up particular quality of build and longevity of the house. Keen to build as quickly as they can and cut all corners including handing over the land and estate to a management company before it is ready. We end up paying for maintenance of land that is not ready. All this was after the house was built wrong, not to plan… alarm should have rung but you believe they are actually able to build houses as that’s their sole purpose!
1/5
Trustpilot‼️ DO NOT BUY FROM THIS COMPANY ‼️
DO NOT BUY FROM THIS COMPANY!!!! They miss sold us our property!! We moved into our linden homes house 3 years ago now, paid full price and was sold a house with sole access to our drive, we had over 200 snag issues on the house including structural brickwork issues. So Lindens agreed to pass us the access road to our drive in compensation for all of the problems, 2 years down the line they have inserted a gate onto our neighbours property creating what was sold to us as sole access into a communal access which means we get frequently blocked in or out of our drive daily and creating a whole world of problems for us! We explained to lindens that not only if this very frustrating but this is dangerous for us as our daughter suffers with life threatening seizures so we need clear access at all times! As usual they just don’t care at all!! They have now backed out on their deal with us, haven’t completed any of our snag issues, this was supposed to be our forever home and they have left us with a drive that we are blocked into daily, and a house that is falling apart, we are living in complete misery! Even after legal action they are still refusing to fix the issues they have created,Customer service is shocking And the salesman are liars! All this company cares about is your money!
1/5
TrustpilotIf you have had a leak in your roof and…
If you have had a leak in your roof and you have NHBC cover for your Linden Home, contact the NHBC. A roof is structural. They will require copies of all your correspondence with Linden Homes with regards to the leak, and you chasing them. Tell them you would like someone else to fix it. Good luck.
1/5
TrustpilotABSOLUTELY TERRIBLE COMPANY. STAY CLEAR.
After waiting 2 months for a plot to be released & weekly contact with the sales team. The plot was given away to someone else without being released. Just to add to this they didn’t even let me know. I was so upset until I decided to read reviews on linden homes. Now all I can say is thank you for all the bad comments, the relief is overwhelming that we have had such a lucky escape. Would never waste my time with this company again.
1/5
TrustpilotWe bought a property off Linden homes …
We bought a property off Linden homes in Horndean 6 years a go,we have had water coming in through the roof despite hundreds of hours and emails over six years asking Linden to fix the problem we are no nearer to getting it fixed than we were 6 years a go.Avoid this company like the plague.
1/5
TrustpilotWarwick The Priors - Save the Stress and go somewhere else - Honestly.
Warwick The Priors - Stay Away. Do not buy. I was buying a 4 bed house from them. Everything was going fine then at the 11th hour just before we were all going to exchange, Linden Homes wanted to add a clause to my title deeds to allow next door right of access over part of my boundary. They did this by submitting wording which to the effect allowed the next door plot complete right of way over my ENTIRE boundary!!! After my solicitor pushed back and said we want this properly defined and limited use, Linden Home solicitors became very condescending. They circled around, saying its only for deliveries. They even tried to bully us into accepting it by citing a clause incorrectly within the contract (which I never signed).It doesn't matter what is said in passing "its only going to be used for deliveries" what matters is what they wanted to put in our title deeds, which was wording to allow right of way over my ENTIRE boundary.No one would accept this. Then when they finally agreed to do what we said they executed only half of what was agreed. I then continued on trying to clarify the situation. I even went into the site office walked around my plot and agreed what was acceptable and STILL! Linden Home solicitors didn't action it. How incompetent can you get.Further wasting time and causing me, my wife and our 2 kids great distress as all we ever wanted was to buy our dream house and live happy. If I agreed to the wording of allowing next door access over my entire boundary imagine me trying to sell that no one will touch it - but Linden Homes doesn't care about that, all they care about is making money even if that means screwing over a sale they have already made to make another one.I have emails between our solicitors proving all of this happened. If you value your time and money go somewhere else.
1/5
Trustpilotthe worst company i have ever delt…
the worst company i have ever delt with, they rush you into everything like selling your house putting reservations down then AFTER tell you the house isn't even built yet and they have no brick layers for foreseeable future, the sales team screams dodgy avoid at all costs, feel like me and my pregnant girlfriend have dodged a big bullet with linden homes never ever will go near them again
1/5
TrustpilotBUYER BEWARE - Do NOT Buy from Linden
Anyone even thinking of buying one of these shoddily built houses, first Google 'YVETTE DAVIS LINDEN HOMES' to see the truth of how these #LifeWreckers behave once they have your hard earned money. I see they are building in Basingstoke, Hounsome Fields ..#BUYERBEWARE do your research and don't make a mistake that will ruin your life. 'YVETTE DAVIS LINDEN HOMES'... please do yourself a favour and Google it. I wouldn't wish my 5.5 year hell on any innocent new home buyer.
4/5
TrustpilotExplaining construction
Hey guys seen alot of issues raised as a construction worker myself, I van see that the main issue isn't what linden deal with unfortunately they have to bring in plumbers brickies and the general finishing of the builds. As to play Park review I was looking at a house myself if you actual drove down the road you would of seen it, do apologise for the rant just saw alot of bad feed back which isn't there fault if you moved on the frist block of houses and there's issue then they have to get in touch with each individual company that the issues fall under. They can't help time deal on this point
1/5
TrustpilotHanstead Park Bricket Wood
Hanstead Park Bricket Wood - Do not buy on this estate shoddy houses lack of respect for families and poor management. Actually now under Bovis Vistry. Complete and utter nightmare. Do yourself a favour and go elsewhere quickly !!!
1/5
TrustpilotDo not buy on the development it says…
Do not buy on the development it says there was going to be a play park as their isn't any round here and for us that was important due to having kids. We had to pay a lot of money out to have garden re done as linden didnt wanna know cant open windows properly and all my floor down stairs is scratched and linden will not take responsibility. With all these bad reviews why are people still buying of them that's why they dont give a dam because they know people will still buy
1/5
TrustpilotIf you purchase a house through Linden…
If you purchase a house through Linden Homes be prepared that if you have issues with the home, you will get little to no resolution with anything.We were the first to move into our development over a year and a half ago and we still have a number of issues with the property. Linden homes do not respond to emails and seemingly don't really care about any kind of after care or customer service once you are in the property. Its our first time buying a new build home and given the chance again it would NOT be a Linden homes property.
1/5
TrustpilotTerrible company, Avoid at all costs!
Terrible company, do not waste your money. Negligent practices, long list of issues that are quite serious and absolute lack of care. If you have 3 years to engage in pointless conversations and waste a great deal of money than speak to these guys they are expert cowboys.
1/5
TrustpilotNo respect once you’ve bought. Buyer beware!
Having initially given 5 stars I’m sadly reducing this to one.Verbal abuse from the site manager. 20 snags outstanding one year on. Impossible to sit in my garden in the summer due to the site kicking sand up like a Sahara desert storm. Site manager thought it acceptable to take (he said he borrowed it when confronted) my neighbours wheel barrow. Then gave me a load of abuse when I went to find who’d taken it. Shocking treatment or customers and lack of respect. There’s a Barrat Homes site next door in Doncaster; I’d look at buying one of those and give Vistry/Linden a wide berth.
5/5
TrustpilotWaters Edge
We bought our first home in December - bar a few issues with the mortgage everything has been smooth sailing! We dealt with Paul in the Waters Edge Site throughout our booking and he was nothing short of fabulous! Since moving in we had a couple of big snags, which have been addressed! This included pulling up our garden patio and installing a drain as we had huge pooling in the garden near the patio doors ( they did this the day after we mentioned it) We have had our drive way retarmacked as that was looking slightly! Our snag list wasn't that big tbh but they've been amazing at fixing everything. Lynn who is the customer care point of contact for sorting these, has been incredible! Keeps updated and gets everything sorted pronto! I was sceptical about my buy after reading these reviews. But remember people are more likely to leave a bad review over a good review! So take everything with a pinch of salt! We bought phase 1 off plan and honestly couldn't have asked for anything better, the site team are polite and tbh I barely hear them works even though they're building the houses right that back on from my garden. The site managers have been amazing at responding to all texts ( no matter what time of day) over all, super happy! I honestly think people think the house should be 'perfect' the moment you move in. They are built by people, not robots. Thank you to all the Linden Homes North West Team and the Droylsden Waters Edge team! You've been amazing! Sarah and Glen
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cranfield has the most, with 705 reviews rated 2.4 out of 5, followed by Stotfold with 692.
