Linden Homes Northern Home Counties estate agents in Cranfield and Stotfold

★★★★★ 5/5

Trustpilot

Love my new home and thank you to the site team!

Only been in my home for 2 months or so at bracken grange but can’t fault the build and the after sales team. Some minor cosmetic snags but to be expected and these issues were dealt with quickly. Garry and Anth the site manager and assistant manager are always friendly and checking in to make sure no more issues have arisen and the same for the sales girls Danielle and Charlotte that have went above and beyond helping out with unrelated issues that they didn’t have to.

Liam · 1 October 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

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Excellent Promises - Atrocious Delivery - Finches Park

Purchased a 5 bed house on the Finches Park, Kirby Cross development. Sales office really made the effort too make sure we purchased, in others words we got a good deal.Completion was delayed to Augusta 2020, due to Covid and since then we have unsuccessfully tried to get the house finished to as satisfactory standard.,On moving in day, the house was filthy and the paint on the walls was so thin you could still see the plaster. So at our expense we had it painted even though we knew the advice was don’t paint it for two years.The site office was where you had to lodge your problems and some of these were sorted. Of course we found more problems and we sent a revised list to site. Once again some, not all, were done.We were then told to contact after sales. That has been the biggest waste of time yet, despite a senior director praising their customer service improvement - there is zero customer service. Site denied knowledge of some of the problems so we supplied after sales with the paperwork.We have had lists from managers of what needs to be done. - guess what - still not done and now they cannot even be bothered responding to us. Even the area sales manager cannot get them to reply.It has got to point we have had no option but pass our complaints to a solicitor.My advice to anybody looking at Linden is do not touch them unless you want a house rather than a home. If trustpilot gave a zero option, I can assure you that if a zero score was possible, I would have given that to Linden Homes.

Mr · 30 September 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

Linden homes is racist they Treat…

Linden homes is racist they Treat people with ethnic minority backgrounds and disability is differently they pulled out of a contract for no reason when we were just about to exchange they have been ignoring calls and treat people like they are worthless they made people cry suicidal and hospitalised because of the stress and the bullying that Linden homes have put people through Do not buy with them you will not be happy Linden homes or a curse you will never be happy in a home of London because it feels like it is cursed with a bad luck

Lola · 24 September 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

STILL WAITING

My integrated dishwasher was not installed correctly. After chasing they sent someone out to fix it. He came with no tools or materials and just said yep - it needs fixing but I have nothing with me🤦‍♀️After pursuing linden for a year they sent another guy out - he had 50 percent of what he needed. He came with the tools and materials to fix the left hand side of the dishwasher!! Strangely enough that destabilised the dishwasher and now it’s collapsed into the unit. Nearly 1.5 years later I’m still waiting for repair refund and compensation. This is after another repair job had to be done twice as wasn’t done properly the first time. Still waiting Linden....

Customer2018 · 9 September 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

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YOU HAVE TO COMPLAIN EVERYDAY TO GET RESPONSE

We are really disappointed with the management of the issues of our new build house. When we moved in, we had a faulty fridge, a leaking shower and (what we think are) plumbing faults which have been ignored (and other "smaller" issues which we have basically had to ignore as the bigger issues haven't been dealt with!!!). We simply do not have time to chase up everything everyday 2-3 times a day, these should be managed by the company itself. We knew companies were adjusting to the lockdown period when we moved in, but now we have been told our warranty ran out is very disappointing and we are considering lawyers! Buying a brand new house should surely be easier than this.Our issues included: faulty fridge, leakage- shower and radiator, blocked toilet and flushing reduces water in other toilets in the house, heating- too cold in some and too hot in other rooms, carpet not fitted properly to carpet bars at doors, fire alarm keeps going off very loud, shower had part missing, flooring damaged... After 1,5 years only the leakage has been fixed and we are waiting for heating to be changed! Not forgetting that we will now need to buy our own fridge as the warranty ran out and hoping the plumbing is checked soon!NB- When they do fix, they did a very good and professional job but we had to wait 1,5 years for this!

Z · 28 August 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 5/5

Trustpilot

No complaints - and some really helpful staff

We have owned a Linden home for nearly five years in Devon. I have to say they have always been very fair and good. The reported snags were dealt with and our customer service contact, Barry, was truly excellent. We later had some paperwork issues in conveyancing and I cannot praise the Exeter office staff enough, especially a brilliant lady called Karen. They understood our difficulties and helped us sort them out really quickly. So I have no complaints- and the people we dealt with were always really helpful.

Mark · 27 August 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

Bought a new build in Washington 5…

Bought a new build in Washington 5 weeks ago put us under great pressure to get the completion completed threatened us with taking the deposit contribution when it was out of control. Completed the exchange on the 15th of July had problems from day one with carpets, snagging issues that have still yet to be completed, the quality of the finish is very poor. Once they get the money off you they are not bothered and don’t care afterwards. I would avoid buying from this company if you can.

Ross · 26 August 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 5/5

Trustpilot

Fantastic experience - trust your seller and builder more than the bad reviews

We’ve had an amazing experience with Linden homes. Ignore the reviews if you’re worried, reviews will be hugely conditional on which site you choose as with all building companies. Lynne who sold us the home has really gone above and beyond the entire time and we’ve felt really supported. She didn’t pressure us to buy but was really responsive to our haggling, and she’s been just as angry at the problem as us when we’ve had any issues so has been very quick to solve things! Really feels like they are all on our side and not just bothered about money alone. We had a snagging surveyor come round and he was impressed there were around half the usual snags in a new build - and we’ve had builders/painters/cleaners come by left right and centre to try and fix the tiny snags as soon as possible. Linden even helped us out with a dongle when we had no WiFi at first, and offered to pay for our pizza takeaway when we didn’t have the oven in time for move in. Our house is also way bigger and better laid out than the Barrett homes ones up the road that we looked at (and the sales pitch there didn’t really appeal to who we are, the sales associate seemed quite elitist about the sort of people who lived there. she definitely didn’t read the room as we were after a much more down-to-earth and friendly development) and the site is much nicer. I also felt like linden were much more transparent about what was included in the house than Barrett, who got annoyed when we mentioned upgrades (even ones they said they were giving out on the site!) We almost didn’t go with linden because of their reviews but tbh trust your sales associate and building manager more - at the end of the day they are who you will be interacting with. To be fair I’m quite a hands on and pushy person when it comes to getting responses and clear answers, but honestly I have no doubt in my mind that they will continue to support us as they have done over the past 6 months.Also, believe it or not their recommended solicitor and brokers were absolutely fantastic - I know everyone warns you not to go with the recommended ones but as first time buyers we weren’t sure … thank god because they were literally both SO fast and at doing their jobs.

Maddy · 24 August 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 5/5

Trustpilot

Linden Homes - Beverley - Have Been Outstanding!

I cannot recommend Linden Homes enough! From the moment we made our initial visit to now we have been utterly impressed by everyone. The house itself has so much character for a new build and we instantly fell in love with it. But the real credit to the company are the stuff members. Amy S went above and beyond for us constantly. She was welcoming, knowledgeable and always there to contact - and still is! We felt as though we would never be able to purchase this home, but with Amy’s help, determination and hard work, we were able to firmly place our feet on the property ladder. In fact, we feel as though we are already in our forever home. Amy constantly communicated with us, offered us advice and support at every stage and even used initiatives to help us secure our first home. She has simply been incredible, and has made the process easy, fun and exciting all the way through. We even feel as though we have made a friend in the process.We worried that it was all too easy and when we moved into the property we were told to write any snags down and they would be sorted instantly. Adam and Owen - the site managers - came round 7 days, 14 days and 28 days later to jot down any problems we had. There were a few minor things that we wrote down but we felt silly for bringing them up, however, Adam and Owen encouraged us to write as much as possible down. The problems have been sorted extremely quickly and professionally. The tradesmen have all been fantastic too! Nothing has been too much hassle from anybody and we are ecstatic with the service. You hear horror stories about developers not fixing things but this has not been the case at Linden Homes. They have been perfect so please don’t hesitate at buying a property at the Beverley site if you are looking.

Mr · 24 August 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

Stay Away at all costs

Houses are very small and the show houses have small furniture to make the rooms look bigger. The build on these houses is dreadful and cheap, I have no idea why people would buy one. Much better options available in terms of quality builders.

Russell · 20 August 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

Bought a house off them just under 2…

Bought a house off them just under 2 years ago just before Christmas and they rushed it through so the bosses got extra an bonus.Been emailing them for well over a year now about our garden been uneven, sloped and rocks sticking up through the turf. Have been told people are coming to look at it and they haven't, we have been told they are going to sort it and then they haven't.Now they are saying that we signed off on the plan for the garden which we have never seen.Needless to say we will never buy a property from them again.

Ben · 17 August 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

Poor service.

I want to book an appointment for a property in Manchester, I leave my email and they told me will have reply. So far one week but no update.I call again today and the lady told me can call back later or people will contact me. When I ask her name which I could find her to follow up later. She then dropped the call.

TimTam · 16 August 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 3/5

Trustpilot

Things are improving.

Things are improving.When this company’s top people become aware of their problems, they do to do something to improve. I’m happy to see things are improving.My experiences with different departments of this company are different. In general, the site workers and site managers are good. The Customer Care Dept. is sometimes careless. They can help for small easy things but refuse to help for something trouble. The front-line Sales people are lazy. They just try to avoid doing things to help the customers. They have no sense to improve their company reputation. I don’t say they cheat but sometimes they tell small lies to avoid doing things even that’s their responsibility to their company and to the customers.

WHT · 15 August 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

2 weeks later I've still not heard back about my offer

linden homes. bovis homes. vistry. they're all the same owners and merged into one big mess.bovis homes, vistry. they're all the same. I gave an offer for an apartment at brunel street works in canning town and it took a week of chasing to hear back with a counteroffer. Within 30 minutes I replied - this was 1 week ago. How pathetically lazy do staff need to be? and how useless are the people employed here that this is how they act when they are trying to sell a property...NOT a property they've sold and now don't care about. This is them not caring about selling the property in the first place. Talk about a red flag. If this is the pathetic level of service when selling imagine what it would be like in the aftersales.I've had to chase these clowns and no one came back to me. No one chased. No one bothered. Then 1 girl responded saying she'll chase up an answer on Monday - it's now Monday evening. I don't know who the bigger fools are - the staff or the people running it but it's clear the employees just scroll on Instagram and pass time until they can go to the pub. hands down the biggest disgrace I've come across in property and customer service

Ali · 9 August 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

Dowlights become Extra if you pay LEDs

I pay extra to include LEDs, then Linden Homes/ Vistry said: (quoted as below)“As previously advised in our email a downlight is an extra and not fitted as additional light fitting.We would be unable to comment on a conversation you have had with our Sales/Site team as we were not privy to the conversation, however if you have any documentation which states you were to keep the pendant lights please forward this across to Customer care and we will look into this for you.”unquoted

WHT · 9 August 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

Linden make poor business choices in using First Port!

We moved into our house in Oct 2018. We were full of praise for them getting us in so quickly with very little hassle. However, things since then have gone downhill. For one the property management company that has been used, First Port are beyond awful. Have charged us extortionate rates for very little maintenance. Two weeks after moving in the pavement slabs outside the house were broken and have never been replaced. The groundwork only seems to be a half-hearted tick box exercise and play parks never created. When called they never ring back! The house itself is what you expect from a new build with cracks emerging everywhere and doors and windows that are becoming increasingly difficult to open and close. When called to discuss this, was told this is due to the weather. Last time i checked we live in England and temperatures especially in Cornwall move very little. Poor!Linden, you should be ashamed.

Sophie · 30 July 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

Linden Homes made our experience awful

Linden Homes offered to buy our house when our chain fell through to complete the chain. It was discussed with us as an easy option and we decided to go with it. From the start it was just a terrible experience. They never communicated anything with us, they were unhelpful when we tried to contact them and it felt like they did everything they could to make the process more stressful.They messed us around the whole way through and made the process last longer than it should have done. Even on the day of exchange they suddenly disclosed new information which meant exchange had to be delayed further. if they offer to help you out by buying your house please think carefully before saying yes

Jackson · 28 July 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 5/5

Trustpilot

Bought a house on kirkleatham Green

Bought a house on kirkleatham Green, very happy with everything Ben was really helpful and any snagging issues we had Karl sorted straight away.

Hannah · 20 July 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 5/5

Trustpilot

Kirkletham Green

Absolutely delighted with our new build home on the Kirkleatham Green Estate.Ben was more than helpful from the start to completion. We had a couple of the normal stresses but Ben seen us through it. We have been in the new home just over a week and already it feels like home, and we made the right choice.Like to give a mention Karl and Michael the site managers ,who have been fantastic with a couple of snagg issues that got dealt with promptly. very pleasant and approachable guys .Heres to watching the site grow and prosper.Darren &Lynsey

Darren · 16 July 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 5/5

Trustpilot

Delighted

So delighted with our new home in Kirkleatham Green. Our sales executive Ben at Linden Homes could not have been more helpful, patient, and supportive during the entire process. The house is brilliant. A few minor problems with flooring but the on-site team are quick responding to any issues and were here in less than 24 hours. Advised to keep a snagging list, however, we have not come across many 14 days in which is great. We are very pleased we chose Linden Homes. We have visited a lot of other new build sites during our search for our first home and Linden stood out the most. We love our quirky townhouse!

Abbey · 16 July 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

Hanstead Park

Hanstead Park - Bricket Wood now owned by Bovis Vistry. Still ongoing problems and issues with quite a few houses on the development. Trying to get snagging sorted is a nightmare email customer services to wait weeks to get anything sorted - or is that proving how many properties have snagging issues that they can't cope with the problems. Seriously need to sort out existing problems before selling anymore houses on this development. if buying here make sure you get a professional snagger or a good tradesman that knows what to look for. Take this as a warning !!!

Hannah · 11 July 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

worst houses you can meet in your life

worst houses you can meet in your lifeunfinishedcracked wallsproblems with their helpnoisy estatethey don't do it on timeI do not recommendif you want to buy a houseThink 10 times !!!!!

Mich · 9 July 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

The worst company and people I have ever dealt with

If there was a button for no stars I would press it. These people are horrible don't deal with them. They don't care about people they just care about taking your money.

Julie · 4 July 2021 · Linden Homes Northern Home Counties Cranfield

★★★★★ 1/5

Trustpilot

Very little care for customers and their experience

Some very poor finishing on our London flat exacerbated by sub-standard work to address way too many snagging issues. Months waiting for problems in communal areas to be resolved (still waiting). A meeting to discuss outstanding problems diarised at the convenience of and by their SMT not attended. No explanation or apology and four follow up messages (email and phone) about the missed meeting completely ignored. A company which seems to care very little about its customers and their experience.

Kieron · 30 June 2021 · Linden Homes Northern Home Counties Cranfield