Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotLinden Homes - The Priors, Warwick
Linden Homes - The Priors, Warwick This is an honest review, with first hand experience of this company. We’ve had too many negative experiences with this company and their suspicious Google reviews. My advice would be not to buy any properties advertised or sold by Vistry Homes.The site management on this site is extremely poor, with a number of staff having left the site since the initial build phase. The company take no responsibility for their appalling actions and push the blame on to the customer.Staff lie to cover their tracks and complaints are not fairly investigated. When this is all undone they fail to answer direct questions.Our negative experiences begun with incorrect information given by Sales staff. Followed by poor site management by Joshua Crowther and particularly Russell Thorpe, who is continuously forgetful. Customer Services Director Sharon Warrington is extremely unprofessional and is focused on customer blaming and struggles to understand the concept of answering direct questions.Their employees canvass for 5 star NHBC ratings, without being deserving and inform customers not to tell neighbours when they complete further work, so that neighbours do not request the same. They also offer day trips to complete remedial work. All of which we have refused. We also vacated our property for a number of days whilst some of the excessive remedial works were completed, but Vistry fail to remember this, as it is all too embarrassing for them especially knowing that they put us through this with a 2 week old newborn.They also openly admit that the issues with our property and the time to rectify them has been excessive but do very little to address this and then bewilderingly make out as if those issues no longer exist and have been resolved.Please document your interactions with this company if you are a customer, as Senior Managers Darren Beale and Stephen Teagle fail to address clear and obvious errors by their staff.An utter mess of a company.
Mr · 30 August 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 1/5
TrustpilotCustomer Service Is Disgusting
Customer Service Is Disgusting, I Have Been Calling The Office For Two Months To Reserve A Plot, Multiple Visits To The Office, I Phoned The Office Everyday To Make An Appointment I Am Being Told We Will Call You. And I Am Being Ignored All The Times. I Gave Up. Would Definitely NOT Recommend Buying Your First Home From Them.
I/M · 28 August 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 1/5
TrustpilotWe purchased a house from them 3 years…
We purchased a house from them 3 years ago. The first few months customer service was excellent then went completely down hill. Had nearly 100 snagging issue some of which we still have but LH ignore my emails. Had an issue with high water bill due to the fact they laid dead turf in our back garden so was instructed by site manager to water for hours a day and ended up with £1400 water bill. First they accepted responsibility but dragged out paying, then refused to pay altogether. Will never buy from LH again and advise people not to
Dave · 18 August 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 5/5
TrustpilotExcellent house with very good …
Excellent house with very good “snagging” and after sales service.
Mr · 16 August 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 5/5
TrustpilotBrilliant
We have just completed on our home on Kirkleatham Green, Redcar. Ben and Jack are both so friendly, attentive and helpful, and nothing is ever too much for them. I personally felt like they treat our home as their own; they do genuinely want it to be perfect for you. They kept us well informed with progress, and what we needed to do next. We’re really pleased with our home and the service provided!
Paige · 14 August 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 5/5
TrustpilotGreat service
Karl, Jack and Ben have been helpful throughout the whole process providing all the answers to our questions and if anything needed sorted it would be completed within a satisfactory timescale. I would recommend linden homes as myself and Partner have been happy with our service so far.
William · 14 August 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 5/5
TrustpilotLinden site at Kirkleatham Green, Redcar
We have bought our Linden home through Ben and Jack at Kirkleatham Green, Redcar. They and Linden have been very patient as we had a nightmare sale of our old property. We cannot fault the service and build on this site and very few snags. Ben and Jack are very kind and professional who answer all queries and sort any problems promptly. It has been a joy to deal with them and also the site manager Karl and his overall manager, Michael.
Kevin · 14 August 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 1/5
TrustpilotFreehold Deed without Authority Adoption
With respect to freehold purchase, be careful of service & estate rent maintenance property charges. Despite what your selling agent & property solicitors say about Highways and Council eventual commonland & highways adoption, insist prior to purchase there is a fixed date in writing of all commonland and highways passed for adoption by Linden Homes to relevant Authority.Linden Homes must apply for adoption and similar to other builders do not. You'll pay council tax and service charges indefinitely, if you do not remove the TP1 clause from your freehold sales deed is not resolved, either by RTM right to manage or outright change with HM Land Registry.
Davey · 3 August 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 5/5
TrustpilotOak Farm Meadow
Oak Farm Meadow, Linden Homes.We have bought a house here. We very nearly bought one at a different company and we're very glad we changed to Linden Homes. The sales executive Nikki, is incredibly knowledgeable, there is nothing she was unable to answer for us (and we ask a lot of questions repeatedly!) She has been incredibly patient and has gone the extra mile many times during the process of our purchase. She has held our hand through the nervous parts whilst exchanging and has gone out of her way to ensure we are happy with our purchase and everything is perfect. This is a sales lady who really does care and guide all the way, she genuinely cares that all is as it should be for her clients. Added to this is Paul, the site manager. He is an award winning site manager!! He also guides clients through the entire process, answering any and all questions patiently and knowledgeably. Every person we have met on site has been helpful and courteous. The plot itself is beautiful and the room sizes of the houses are generous. Our house is finished to a brilliant spec, we're so very happy with our move and love our house. There were some tricky sales moments and some nail biting bank and solicitor moments that I don't think we could have survived without such incredible support from the team at Oak Farm Meadow, Linden Homes. They are responsive and brilliant with fixing any snags but due to their attention to detail there were very few to fix. This, I hear from other new build buyers, is unheard of. What a great experience. Buy with confidence here.Thank you Nikki and Paul, truly.
Nicci · 2 August 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 1/5
Trustpilot9 pages of snags
9 pages of snags, varying in seriousness, after a dipstick manager tried to put up barriers we went above him and have resolved all snags.5 star builder is false.If you're happy to have an constant stream of workmen coming in, having to stop in for them over 4 to 6 months, often leaving the "fault" worse than before, then go ahead.Sloppy workmanship is normal, sometimes safety critical negligence.
Malcolm · 1 August 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 5/5
TrustpilotWe bought a new build
We bought a new build, 5 bedroom detached home. Minimal snags, 18 months on and we are still happy. We'll, replaced the kitchen tap, but otherwise, our reservations about new builds and Linden are gone.Great sturdy materials. Good craftsmanship.
D · 27 July 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 1/5
TrustpilotCowboy Builders Thirsk
Crap. Not much more to say. Cowboy Builders if you can call them builders…..Do not buy from them, full of waffle and nothing else…..
Mal · 26 July 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 1/5
TrustpilotAvoid this builder I’ve had nothing but…
Avoid this builder I’ve had nothing but problems I wish I was able to post photos of the problems as I’m sure you would avoid buying a property. It started November 2021 I had a leak from a pipe in my living room I left a key with the site manager for them to find the leak oh my days when I got home I had 5 holes which were larger than a spot light , I then found as I went up to my bedroom that my foot sank into a hole and that my carpet had been lifted up to create this hole. The holes in the ceiling. Im still waiting for my carpet to be put back down and I ended up painting my living room ceiling as I’m fed up of waiting. I also have a large crack from ceiling to floor that when you press it your finger goes through but I have been told that it’s up to me to correct this. I had to send a message through Instagram as when I sent emails no one would get back to me, they finally got back to me but after emails back and forth and being fobbed I’m still waiting so I decided to put a review on here I’ve had new houses before and been so happy with them but this builder needs striking off I have so many problems I’ve not listed them all PLEASE AVOID
Karena · 29 June 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 1/5
TrustpilotLinden homes should be your last…
Linden homes should be your last resort. Never go to them unless you have no other options left. They are arrogant, don’t really care about you as a customer. I am a first time buyer looking to purchase a new build in Gloucester. I have approached Linden homes in Quedgeley requesting viewing a Pembroke show home. They have confirmed the appointment at 4pm on Sunday 26/06/2022 at Bishopscleeve. Went there with my family, waited for 15minutes, no show! Called the lady at Linden Sales team who arranged the appointment, she gave me a number to call. Repeatedly called the number, no answer. Called the lady back, she asked me to wait for another 10 minutes, it seems she sent an email requesting someone to call me. No one called even after 30 minutes!! At the end the sales executive being honest with me said that she did not confirm with Bishopscleeve sales team executive. I left the show home address wasting my Sunday afternoon having to drive 1 hour 20minutes! No apology, no follow up! It seems they don’t really care!
Mr · 28 June 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 5/5
TrustpilotAll Angels
Waisum at All Angels has been fantastic, he made the entire process as stress free as possible, and has taken excellent care of us. The day I walked into the development and met with him, I knew I’d found my new home! He’s without a doubt, 5 stars!
Rogers · 27 June 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 1/5
TrustpilotAbsolutely shocking build quality and…
Absolutely shocking build quality and after over 2 years the apparent snagging (poor workmanship) is still not put right. The company and the builders associated should be ashamed.
Wayne · 22 June 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 1/5
TrustpilotSo nearly 3 years in and with the…
So nearly 3 years in and with the communal area still not finished the snagging has begun on my home. So far I have water coming through my ceiling in 4 different places which I reported 4 months ago which hasn’t been fixed. Completely new en-suite had to be fitted. Replacement Bath and shower fitted in Bathroom. All 3 toilets leaking and flushes not working. Flooring downstairs to be replaced. Floorboards upstairs to be lifted and refitted. French patio doors to be removed and refitted. Driveway subsiding in places and needed relaying. Patio subsiding as laid incorrectly. Ceilings downstairs to be skimmed and repainted along with all the skirting boards which weren’t primed. Front door threshold to be replaced. Hot water tank leaking and thermostat fallen off the wall.Lead flashing to be replaced on garage roof.drainage stinks. Cracked slabs leading to front door. Kitchen units peeling. 2 radiators hanging off the wall. 200 emails sent. Please please be aware. THIS IS NOT SNAGGING, ITS DEFECTIVE WORKMANSHIP, THERES A DIFFERENCE. Don’t be taken in by some dubious 5 star reviews naming individual staff (I think we can guess where they came from) BE CAREFUL. 78% of reviewers won’t be wrong!!! Please check The Daily mail, The Sun, Surrey Live for reports online and see for yourself.
Mark · 22 June 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 1/5
TrustpilotThe worst workmanship and customer service ever!
Completed in September 2020, shower started running through the ceiling. Took months to get sorted. Happened again. I've now got actual mushrooms spouting from the soaked skirting boards. The shower tray is on a slope. Apparently there's nothing wrong with it though. Plus the hellish smell coming from the bathroom. Not lindens problem apparently. I even bothering with their complaints procedure anymore, I'm going straight to a solicitor.
Rebecca · 17 June 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 1/5
TrustpilotDon't buy a Linden property
My daughter and her husband bought a linden homes house just over two years ago. They have had numerous problems including having to have a whole wall replastered because the finish was shocking. Now they have water coming through the ceiling of the downstairs toilet and have been told the house is out of warranty so it's not their problem. Don't ever but a Lindens property.
Robert · 15 June 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 1/5
TrustpilotPoor service
Poor service. We moved to our new build in July 2018 after just giving birth and 3 years later, our kitchen is still not completed. We have constantly asked the team when this is being completed and we have people come out to finish the kitchen, but they turn up with the wrong materials and say it is a 2-3 man job that will take majority of the day - rather than a quick job they were made to believe.Longacre Basingstoke cannot hold a site manager and the staff rotation is awful. No wonder there has been no consistency with our experience. Fed up, and just want a finished kitchen.
Emily · 4 June 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 5/5
TrustpilotGreat experience at Walton Peaks, Chesterfield.
What a great experience I have had with Linden Homes! From when I first reserved in February 2022 at Walton Peaks, Chesterfield, to moving in on 1st April (the house was already built and nearly finished) the whole thing has been a great, smooth and pleasant journey. David in the Sales Office was constantly in touch with me before I moved in, and has been ever since, just to check that everything is okay. This really does make the world of difference. Yes, there have been a few snags (same as any new house) but nearly all these were rectified in the first month. Nothing is too much trouble and I would highly recommend them. The quality of the workmanship is great (had a new build before and although a much higher value house with higher quality kitchen etc, the workmanship there was very poor and shoddy - so consequently, I knew what to look for in terms of poor workmanship and finishing - AND I'm rather picky!!!) Well done guys, you've certainly got everything right!
Sharon · 30 May 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 1/5
TrustpilotWhere do I start absolute terrible…
Where do I start absolute terrible builder....5 months on from moving into the property and we are still having snagging works done.Poor workmanship has gone into this property from start to finish.Never would i buy a new build from this builder.
Thomas · 11 May 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 5/5
TrustpilotLove our new home
Love our new home, great experience From start to finish. Site manager excellent.
Michelle · 29 April 2022 · Linden Homes Northern Home Counties Cranfield
★★★★★ 1/5
TrustpilotHonesty avoid this folks
Honesty avoid this folks . Very substandard material. Everything falling apart. When you contact them , they respond like you are crap. Visited my friends new houses, you then realise Linden home design is a joke. What a difference. I will be definitely selling this house. Thank God house prices goes up irrespective of design .
Damian · 25 April 2022 · Linden Homes Northern Home Counties Cranfield
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
