Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotWhere do I start?!?
Where do I start?!?Writing this with tears streaming down my face. We purchased our dream home in December 2018 off plans. We had been shown around a show home which we loved and decided this was going to be our forever, family home.I couldn’t have been more wrong!! We have had nothing but issues and LINDENS couldn’t be less bothered if they tried.I’m heartbroken. It’s been 4 weeks since we moved in our house and still it is a mess. We had so many things that needed fixing in our home, that many it got to the point every wall in the house needed to be sanded somewhere, repainted and re glossed. We are on week 3 now of lindens rectifying these issues and still there is so much to do. We have been moved out all this week in the hope that they would get in and get on and get the house finally finished for this weekend. Well, they haven’t! We are all camping in the living room tonight as that’s the only room that is anywhere near done.We have complained to LIndens many times. I’ve begged them to finish it so that we can start living a normal life again but they seem to take no notice, sending in the odd person to do the odd bit of work here and there.Since taking our money off us for the house, the site manager has gone off sick, and no one seems to know what they are doing or even care!!No one wants to help with anything. The contracts manager is rude and talks to us like we are just a nuisance and yet we can’t even sleep in our own beds. I don’t understand how people can just not care?!? This is our home, our belongings. We have just given them £400’000 for our house and yet they have no respect or care, for us or the situation we are in. School holidays with 3 children, and both still working. It has been nothing but torture.I wish now that we never bothered. Once LINDENS have your money they stop caring. It seems we are not the only ones having issues either. It seems to be a common thing with the last 4-6 houses on a site, they get the scraps. All the decent tradesman moved to a new site and then bodge over bodge is all we get from cowboy builders. We have really been trying to kick our feet with them this last week as all we want is to be able to enjoy our home but sadly this isn’t in sight any time soon.We sent an email of complaint to the director of the site our house is on and didn’t even get a reply. The contracts manager is rude and calls us a nuisance, the site manager went off on sick and the assistant manager has not got a clue.I’m totally broken. This whole situation is making me contemplate suicide. That is how low I am. I just don’t understand. How? Why? Why the aftercare is so bad. How do people sleep at night when they are causing so much hurt and pain to someone else?!?If you are thinking of buying a house from lindens DONT!!I am trying my hardest to hold it together but I am struggling. This last week I have slept at my dads, mother in laws, in the car. Lindens have offered no help, leaving us to fend for ourselves and have dragged their feet in getting anything done. If I could give Lindens’s ZERO stars then I would.
Tara · 2 August 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 1/5
TrustpilotAvoid at all costs
Moved in June 2017, currently in August 2019 my flat has still not been completed and building work is still happening on my own flat and the site. The hot water regularly cuts out, there are massive leaks throughout the development, security issues with faulty doors, terrible building work, rude and unhelpful customer services. The sales team lied about first come first serve parking on the site, there is none. The refer a friend scheme is also non existent Linden's will refuse to pay that. The service charge, ground rent are extortionate as well as the power supply you cannot opt out of. It's a car free development meaning you cannot gain a parking permit for the area. It's not gated another lie that has been exposed after tenants have completed. They charge you for pets. This won't be finished until well into 2020 and the building at the front will never be finished as Linden's do not own this. The blue hoardings at the front will never come down giving the look of a building site forever. Overall disgusting company to deal with and should avoid at all costs.
Max · 1 August 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 3/5
TrustpilotCleeve View, Cheltenham
I've read many of the reviews and am sorry to see so many negative ones. This isn't the case with my new build in Cleeve View, Cheltenham. The build is good and the sales team were very helpful. The customer sales team after the 2 week period got issues sorted, but not always quickly enough. There was a rush to move us in before the tax year end and this resulted in a variety of problems that were quite stressful at the time, but they were sorted. Linden dealt with all the legalities well, I part exchanged and was happy with the deal. My complaints now, after 2 years, are, this is still a developing site and I am not happy with so much site traffic up and down my road. After rain there is still a lot of mud, I wasn't prepared for that. Also, the garage has only one layer of brick and this lets in rain. Linden homes would not rainproof this for me.On the plus side, the rooms are big, the solar panels work well, 2 sets of bifold doors are great in the sunny weather ( oh, by the way, the bifold door guys took a few visits to make them run smoothly), high spec bathrooms, showers, kitchen.I see others have mentioned AJ, site manager. I endorse everything said, a really professional and dedicated member of the team.I would have given 3.5 Stars GOOD but the there weren't enough star boxes.
Robert · 30 July 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 1/5
TrustpilotJust slit my tire on the curb of a…
Just slit my tire on the curb of a newly installed estate. By newly installed .. it's been there 3 years now. Willing to remove this review when they replace the tire. I have been in touch but don't seem to be getting taken seriously so far
Daryl · 26 July 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 1/5
TrustpilotLinden Homes. Woodhaven, Chalfont St. Peter
The poor workmanship has caused irreversible structural damage. Adrian Sims (MD Chiltern) has failed to remedy major works and the 2 year builders warranty is worthless. Our dream home is a catastrophe after just months of habitation. The remedial works has triggered Asthma in my daughter as Linden refused alternative accommodation
Alfie · 20 July 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 5/5
TrustpilotWilford Fields - Could not be happier!
We moved into our new home in December 2018 and being able to spend Christmas in my new house was perfect! The team even brought me round a bottle of wine and a cheese board with a card the entire sales team had signed! Where else do you get that?We bought off plan and it was our first house so we weren't sure what to expect, from the first visit Andy, Hilary and Lorette have been brilliant, they helped us choose our customizable upgrades ( Hilary has great local knowledge so could even put us in touch with local trades people) and gave us great advice on what we should be doing heading up to completion like sorting out utilities and bin collections. What I love best about the team is the honesty, they don't give you loads of sales patter and try to swindle you, they just tell it like it is so you know exactly where you stand and what to expect, as a first time buyer that was invaluable. Before the house was finished Andy and co were on hand practically every weekend to let us go to the site and visit the house, which helped me plan things like decorations which sounds simple but made a big difference. It is also worth mentioning the extremely high quality finish that all come as standard and you don't realise yourself until you're showing friends around the house and they point it out. Once you move in you have a snagging visit where you go round the house and find things that aren't up to your standards, Hilary did mine and she highlighted more things than I did, the team have so much experience and have probably snagged so many houses they have an eye for things that I would never even think of, like the beading around a door frame. All of my snags were done within a couple of weeks except for my front door (which they replaced because it had a slight scratch on, they had to order it in) since I have moved in they've also done some things that are well above my expectations like accept my packages when I've been at work, they replaced my kitchen sink and tap (not because it was broken but because I preferred a different style) they replanted some flowers that I killed off in the front garden. I was one of the first homes on a large site so they are still building on the other side of the estate and all of the builders and site team are extremely courteous, they all say good morning when you're on your way to work ... once again little thingsWe all know that you're more likely to leave a poor review if you've had a poor experience and it is easy to blow things out of proportion, but the fact I am leaving this shows how incredible my experience has been, I still pop into the sales office most weekends for a chat.
Yvez · 17 July 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 1/5
TrustpilotI will be following up on this review…
I will be following up on this review once linden homes get back to me om the issues ive been raising for 3 years.......
Alex · 15 July 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 5/5
TrustpilotCleeve View, Cheltenham - so far so good!
My husband bought a 3-bedroom house off plan from Linden Homes at their Cleeve View development in Gloucestershire as a BTL investment. We got the keys to the house last month and to date we have been pleased with the process and the house.The sales team, Gemma and Sam, have been in touch throughout and have been helpful. The same goes for the Part-Exchange coordinator, Neil.The house was finished when they said it would be and the build quality seems to be good.There were a few, minor issues, and the Site Manager, AJ, has gone out of his way to get them sorted out out quickly and effectively. He was not at all defensive when we raised these concerns and he has been a pleasure to deal with.The mortgage broker that Linden Homes recommended to us, "The New Homes Group" were shockingly bad and I would advise purchasers to avoid them like the plague. The landscape gardeners that Linden Homes used on site are pretty shoddy - the standard of their planting is terrible and we currently have a dead tree planted in the plot next to ours, due, we believe to them not have planted them properly.I wanted to write this review because we were close to not making an offer on a Linden Home after reading the reviews on here about the company - both the standard of workmanship and their attitude to dealing with issues. My heart goes out to anyone who has spent hundreds of thousand of pounds on a new house to find that it has been thrown up shoddily and then has to suffer a nightmare getting the developer to take responsibility. That said, our experience with Linden Homes so far has been a positive one. It seems to us that their quality can vary significantly by region. Although it is early days, our opinion at the moment is that the Cleeve View team have done a very good job in terms of both the build and customer care and based on our experience we would be happy to recommend.
Beth · 5 July 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 1/5
TrustpilotDONT BUY A LINDEN HOUSE
THEY ARE THE WORST HOUSE BUILDER. DO NOT GO NEAR THEM!!!! SAFFRON WALDEN SITE, DO NOT BUY THE ARE RIDDLED WITH PROBLEMS!!!
Edward · 2 July 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 1/5
TrustpilotHope you have no “snags” - Wilford Fields Nottingham
The after sales process has been incredibly poor. I decided to get a professional snagger in after noticing things didn’t quite feel right in our home. This was met very negatively by the site manager who continually used the phrase he has to “justify his existence” for all snags on our list. Eventually the site manager stopped bothering to support and left us to more junior colleagues who it must be said endeavoured to support us as much as they could and were far more pleasant and adept at dealing with customers.But unfortunately contractors used are far below standard and we have had issues with flooring, plumbing, and electricians. Our issues are not resolved, and in some cases are worse than before. At my first attempt at applying pressure with a more formal email outlining my issues and how I wished to proceed I have been told to go to the NHBC. Haven’t even bothered coming to look at the details I have outlined and ignored half of my email.The NHBC will now lengthen our continuing issues and we will be escalating our complaint inwards.
Home · 29 June 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 1/5
TrustpilotFake Review concerns
Mr Williams - another fake review no doubt...or else if you honestly expect us to believe that the Customer (don't) Care team "occasionally took a day or so" - more fool you....and if it's true you have already recommended this corrupt builder, then you have done a huge disservice to the 80% of people here who have had shocking service from Linden Homes and I wonder how you would feel if your house was uninhabitable and condemned and you'd been paying a mortgage for it to sit empty for 3.5 years?I strongly suggest anyone considering buying a Linden Home, Googles my experience. Websites not allowed on Trustpilot so put into Google PORTSMOUTH NEWS WOMAN SUICIDAL and see what comes up and I urge you to watch the video and listen to my interview.
Yvette · 28 June 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 5/5
TrustpilotGreat New Homes - Cleeve View
We purchased our new home from Linden nearly 2 years ago now, and honestly, we couldn't be happier...We thought we'd leave it a few years before leaving a review to avoid tempting fate..The whole experience of purchasing our home to moving in was smooth. We dealt with Gemma from the start until the day we moved in and she couldn't have been more helpful. As far as the snagging list went, compared to the Bovis home we bought 10 years previous, it was relatively small. A few touch ups here and there but all were dealt with in a timely manner. The customer care team occasionally took a day or so to get back to us on a few minor issues, but overall, they were efficient.A special mention to AJ (site manager) who has consistently gone above and beyond in making sure that we are happy in our new home. I'd have no concern in recommending Linden to any potential home buyer. Actually, we already have.
Mr · 28 June 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 5/5
TrustpilotGreat Experience with Linden Cleeve View Start to Finish
We part Ex'd our old house and ended up getting more than market value. Have been in the new house for 5 months now and all has gone really well. The customer care team have been great and the whole process was pain free. Special mention must go to AJ who was brilliant in getting the little niggles fixed in the couple of weeks after we moved in. Happy to recommend them to anyone wanting a great quality new build property.
Chris · 26 June 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 1/5
TrustpilotUnderhand.....
We’ve been living in a new build Linden Home in Verwood, Kilnhurst Gardens since December. In order to be balanced I will say the on-site team were great during the building process and first few weeks. However, once the ‘all important’ survey is completed that disappears.My issue is the seeming underhand behaviour to cover their mistakes without communicating with residents. Having messed up boundaries they have offered someone the communal land opposite our house to be incorporated into their garden. While they, constantly, point out they are not doing anything illegal there comes a time when acting with integrity should count. They are aware the purchaser intends to seek planning permission to put a wall around their land (and why shouldn’t they) but at no point has Linden communicated anything to anyone here; in fact the on-site manager, Lewis, actively tried to avoid and talk himself out of a direct question when asked. It is this kind of poor behaviour that undermines confidence in a company. If you’re doing nothing wrong, you should have nothing to hide. I would have to add the head office team are worse than useless - absolutely appalling service and I would not recommend them.
Vicky · 24 June 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 1/5
TrustpilotNot a nice company to have dealings with
Rating only, no written review.
Marc · 19 June 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 5/5
TrustpilotLinden Homes - Fox Hill
Beyond delighted with our new home and the service/process that got us here. Lynne and Laurie in the on site sales team honestly could not have been more helpful and went above and beyond with their service. We arranged a part exchange on a one bed 150 year old converted town flat, and a few weeks later moved into our whopping great big 3 bed new build in the country! The conveyancing process was a little dogged, but then selling a house always is right? Post sale we have been very impressed with the quality and finish of the house and the amount of fixtures, fittings and appliances included. We identified a few small snags with the support of lindens, and Paul the project manager was right on top of fixing them ASAP. I would recommend this development to anyone interested in a new build. We haven’t been able to fault it.
Paul · 17 June 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 1/5
TrustpilotUninhabitable Linden House 2years ++ EDIT NOW 3+YEARS
Uninhabitable Linden House 2years ++ (now 3+ years)I would have rated Linden Homes zero if I could. DO NOT buy from this cowboy builder if you do not want your life ripped apart. My story is horrific. I haven't been able to live in my brand new Linden Home for almost 2.5 years. Here's my story. Please read and save yourself the heartache and legal fight I am going through : I bought what was supposed to be my 'dream home' in July 2015. I spent 6 months fighting with Customer (dont) Care and senior Management to get more than 150 snags put right and had to move out for a week just before Xmas 2015 for them to gut my kitchen, rip up and replace flooring and redecorate the entire house, whilst I lived in a pub room. I moved back in one week prior to Xmas only to gain proof the water was contaminated with Pseudomonas aeruginosa bacteria (which I had been drinking, eating food cooked in, cleaning my teeth in and washing and bathing in for 6 months). Linden's Executive Chairman (Greg Fitzgerald) and Managing Director (Peter Youll) ignored this serious Health and Safety issue until I threatened to put the UKAS ACCREDITED Microbiologist Water reports into the hands of the media. Linden then forced me out on 19/01/2016 and I've NEVER been able to go back. I was forced to live in a hotel bedroom for 12 weeks, moving hotels 3 times, Linden acting on threats to cut off reimbursing my hotel bill, at one point my credit card bill rose to £11,000. I had to find my own temporary alternative accommodation because Linden ignored my pleas to be rehoused and ended up in the only rental property that would allow my cat, a house, half the size of mine, living out of boxes for 16 months in a rough part of central Southampton after I had purchased in a nice leafy part of Sarisbury Green. Linden changed the locks to my house in April 2016, walked away in August 2016 and refused to make my house fit for habitation, after lying to the media that they were 'committed to finding a solution as soon as possible' yet refused to give me my money back and refused to give me my house keys back to this day, so 6 months after they walked away I had no choice but to have all the locks changed to prevent them continuing to have free access to MY house. I sent the Invoice to Peter Truscott, Galliford Try (Linden's parent company) CEO, who ignored me, as he has done for over 2 years. Then Linden Homes had their solicitors serve me by a Court Official with eviction papers to throw me out of the rental with nowhere to go. Their solicitors wrote stating Linden was only agreeing to make my house 'fit for habitation' as a "gesture of goodwill" and "they were no longer prepared to". I've now been in a second temporary alternative accommodation rental property for nearly 8 months after I sued the NHBC for breach of contract since once Linden walked away the NHBC had a contractual obligation under my 10 year Buildmark Warranty, to fix my house, but the NHBC (the Warranty Provider) who is working with Linden Homes against me, refuses to pay anymore rent so has forced me into rent arrears when I've had to continue paying my mortgage of more than £1200 a month on a house 'not fit for purpose'. I've paid £33,500 so far in mortgage payments since Linden forced me out in January 2016. I have packed and unpacked a total of 8 times in 2.5 years, on my own as a single woman because the house Linden Homes sold me was not fit to live in. Now Fareham Borough Council is threatening me with a Court Summons for non payment of council tax on my uninhabitable house since I cannot afford it because I am paying council tax on the rental property I am forced to live in. I am paying bills on two properties. Standing charges on my uninhabitable house and bills on my rental property. How can any of this be right or fair. Linden Homes are corporate thieves, in my opinion, because they have my money for a house I purchased from them that is no good to me. I have not been able to live in it or enjoy it yet have still had to keep paying a mortgage on it yet I cannot sell it either. The NHBC who is supposed to be there to protect us, the new home purchasers and policyholders is no better as has been reported in the Guardian as instead of using OUR money to fix OUR shoddy houses and compensate us, they pass OUR money back to the builders in incentive payments. All in the public domain if you Google The Guardian NHBC. Linden Homes and their solicitors and the NHBC and their solicitors have bullied me for 2.5 years between them, trying to break me. I suffered a nervous breakdown and have been signed off on long-term sick leave since February 2016, so am managing all this financial stress and worry on just sick pay.THAT is how unscrupulous Linden Homes and the NHBC is.....so "David"... if you decide to bring a 'class action lawsuit' please put a message on here and I'll contact you. The way Linden Homes (and the NHBC) has and continues to treat me is nothing short of inhumane.SORRY this is long but I will do ANYTHING to help save anyone else from going through the heartache I have and still am going through at the hands of these evil and corrupt people and to stop them from ruining anyone else's lives.
Yvette · 16 June 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 1/5
TrustpilotUpdate : 3years, 4months, 3weeks and 4 days forced out of my house...
Update. On 19/01/2016 #DawnetMcLoughlin Commercial Director for #LindenHomes checked me into a grotty hotel for 2 nights.... that's right...TWO NIGHTS, when Linden forced me out of my brand new house a MONTH after I made #GregFitzgerald (then Executive Chairman) and #PeterYoull (then Managing Director) aware that it was contaminated. I've never been able to return to my house for what is now 1,237 nights. That's 3 YEARS, 4 MONTHS, 3 WEEKS and 4 DAYS. #Injustice #Immoral #Cowboybuilders ...and if you think the #NHBC 10 Year Buildmark warranty will protect you - think again. The NHBC is in bed with the builders, as reported in the Guardian (Google it) and they and their equally unethical lawyers #DentonsLLP have been stalling since the claim fell to them on 19/08/16 when Linden Homes walked away with my keys having changed the locks to MY house. My name is the only name on the Deeds.If you believe any of these so called green reviews, read my reviews of my 4 year nightmare together with the other 81% BAD reviews..... then and only then will you know the truth as to how Linden Homes and the NHBC will treat you.
Yvette · 13 June 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 5/5
TrustpilotCleeve View
We bought our house almost a year ago and have been really pleased with our linden home. Gemma helped us through the process of purchasing and was always on hand to help with any questions. Site manager AJ has been fantastic and is always quick to respond if we have any queries. The regional after sales customer service has required us to chase up a few issues but they have all been dealt with in an acceptable timescale. All in all happy customers!
Richard · 6 June 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 1/5
TrustpilotPoor finish for a lixury house
Moved in on 26th April 2019, Abbey Farm, Swindon. I did snag list on 27th and the surveyor found 98(!) faults. Good that under 5 were major. I found additional afterLinden Homes successfully ignores us, but I don’t intend tolerating it much furtherThe house is nice, but all small faults make it bad experience. It is a second house I bought brand new, plus had one still under 10 built warranty, so definitely this one has way more faultsI suggest you all haggle hard with them when buying because you will need to spend a lot of money after fixing problems
Emil · 2 June 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 1/5
TrustpilotWorst customer service
Worst customer servicePoor build qualitySqueaky floors when we moved inPoor wall finishingPoor light fittingsRoom doors doesn't close fully :)Unresolved build issue even after 3 years and finally we have given up and got it done ourselvesThey don't care about providing quality homes, all they want is to sell you a house made of cardboard boxesI can hear the entire conversation from first floor bedroom on the left when I am on ground floor utility room on rightAvoid if you can and go with some other builderThanks
MQ · 31 May 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 1/5
TrustpilotUnfortunately despite contacting Linden…
Unfortunately despite contacting Linden Homes several weeks ago about an issue where they have allowed Leylandi on property they own to grow out of control less than 1m from my home (which was built by Stamford Homes - who they now own) I STILL AWAIT a response from the relevant department. They have just not bothered.
Ben · 22 May 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 5/5
TrustpilotNew Linden home at Cleeve View
We moved into our new Linden home at Cleeve View exactly a year ago and have been delighted with everything. We needed to move very quickly and thought we would have to live in rented accommodation for a couple of months but Linden pulled all the stops out to get our house ready in time. Since then we have had a couple of minor snags which have been fixed very quickly to our complete satisfaction. I don’t know about other developments but we would certainly recommend Cleeve View to anyone.
Mrs · 21 May 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
★★★★★ 5/5
TrustpilotCleeve View
Cleeve View, Bishop’s Cleeve.We moved in here just before Christmas, cannot recommend Linden here highly enough, it was a complicated move as we were selling our business and a small rental property and Linden were extremely helpful and their part exchange scheme made everything possible. Lindens Sales Co-ordinator Gemma nursed us through the entire process and since arriving here the assistant site manager “AJ” is always on hand he has dealt with any minor issues usually on the same day. The only negative that we can come up with is Linden regional After Sales Service we only had one snag which could not be rectified by the on site team and that took over a month of continual chasing for it to be dealt with.
Vicki · 17 May 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
