Linden Homes Cotswolds estate agents in Gloucester, Stonehouse and Dursley

★★★★★ 1/5

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Customer service don't even answer the…

Customer service don't even answer the phone. Reported issues get ignored. Many residents on the development are angry and unhappy.

Al · 6 September 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Don't be fooled by suspicious good reviews - read the truth in mine

All very well someone below saying "stear clear of witch hunts and spouting off on social media" but for most of us, we only TOOK to social media because of Linden Homes' attitude and appalling bullying and mishandling of our claims. Easy to be a part of the "blame" culture when it's not you who has had your life ripped apart. If you want the truth, read my reviews, not someone who has one way or another been incentivised in giving a good review... and who in their right mind reviews a company highly when admitting it has taken the 2 year warranty period, almost in its entirety, to get the house they were lied into believing they would get! If you bought a car that didn't run properly for the first 2 years, are you telling me you would find that acceptable and give praise just because it got fixed just about within the 2 years. How absurd. Linden walked away with my keys after changing the locks and tried to have me thrown out of a rental property whilst withholding the keys to my house. Not only have I paid more than £54,000 in mortgage payments on a house "unfit for habitation" but I've paid out more than £20,000 to live elsewhere in temporary accommodation too and have lived in 4 hotels and 3 rental properties in 3.5 years. Packed and unpacked 10 times so please, don't anyone tell me it's about relationship building with these unethical bullies. The TRUTH about Linden Homes lays in mine and the other 77% of unhappy, ripped off and abused customers reviews.Strange how these so called 5* reviews pop up after several scathing ones! You don't fool us Linden.

Yvette · 6 September 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 4/5

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Abbey Farm B Swindon

My wife and I purchased a Linden Windsor in October 2017. We have had our fair share of issues from drainage problems to the usual snagging such as creaky floor boards and settlement cracks. At first there was a problem with communication between the customer care team and my wife and I but Linden made changes internally which inturn helped in building a good relationship between Linden and ourselves . We will have been in our house 2 years in October and the issues are coming to a close within the 2 years builders guarantee. The best way to approach issues with house builders is to build good communication and a relationship where both parties respect each other and the same end goal within a realistic time frame. I have been in the civil engineering and construction industry for 22 years so can relate to being the contractor and the buyer. My advise is to steer clear of witch hunts, spouting off on social media and concentrate on sorting your own home and all will come good. My family are now enjoying our Linden home almost issue free.Hope this helps anyone only reading the bad reviews.

Matthew · 5 September 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 5/5

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Development

Development - Wilford Fields, West Bridgford. My partner and I visited many developments in the West Bridgford area before deciding to buy a new home with Linden Homes. From the initial meet, the sales team really stood out in terms of friendliness, approachability and passion. They helped us choose the home and specification that suited our budget. They were very good with updating us on the progress and actually expedited the build so it was ready for my partner's birthday which was lovely. All of the punch list items were resolved quickly and the build quality is excellent. My father owns his own construction company and commented on the quality of this house and the development. I would really recommend this company and several reviews below would have put me off but I'm glad I made my decision based on merit, which was to the sales team.

Jon · 5 September 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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if your looking for a new build please…

if your looking for a new build please avoid this company

James · 2 September 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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To Caveat Emptor

To Caveat Emptor - if you see this message, please contact me. I have ready both of your reviews in their entirety.You can private message me, I'm on FB and also Twitter@yvette86129589

Yvette · 2 September 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Thinking of buying a Linden Home? Beware!!!

Beware Linden Homes - PART ONEI have not written a review before now, having read all the others on Linden Homes, please be fully aware of what you will be letting yourself in for.I wish something like this was available when we were looking to buy. It would have saved a lot of grief and unhappiness that is the life style of buying a house from Linden Homes aka Galliford Try.There are no real consumers rights for a defective house. In fact you have more rights over a dented can of beans or defective electrical item, than you do a house built badly (really badly in our case)…………the builders know this. They will not even worry unless you have £60,000 plus to take any Court action against them. In effect they have you over a barrel, the moment you sign the contract.Their CEO is not interested, their Directors are not interested, and their share holders should be disgusted with how their dividends are obtained. If it was any other form of trading, people would be locked up for such matters. Its despicable, yet goes on every day.You email them, they never respond………in fact they can not be bothered with your plight whatsoever.Ours has been 6 full years of hell and misery. It ruins your life, your wellbeing and health, and to be honest nobody cares, and nothing will ever change.Our property, built by Linden Homes, a subsidiary of Galliford Try was purchased in 2013, and promptly flooded within 8 weeks of moving in. Six years later, and at a cost of over £350,000.00 it has been comprehensively deconstructed, and rebuilt from the outside in, and the inside out. The only original parts left are the roof, timber frame, internal walls and staircases. Working is still on going……….ruined holidays, unable to [lan things, no respite whatsoever.The ‘small’ list of defects Incorrect Damp Proof course throughout the whole property, both internal and external.Lack of fire stops throughout the property.Foundation breeze blocks just lying in the cavity not cemented in.Incorrectly installed and illegal mains gas supply pipeIncorrectly installed and illegal electrical socketsIncorrect installation of wall ties joining the outer and inner walls together.Defective and non compliant DPC trays above the garage, every door reveal and most window reveal, including the utility boxes.No internal DPCLack of structural support from Lintels for each window identified within the property.Lack of structural Lintel support for stonework above exterior doorways.Ineffective and non compliant Radon Barrier.Non compliant and ineffective weep and air vents for the cavity throughout.Blocked and ineffective air bricks ventilating the sub structure.Non compliant drop off area outside the property between groundworks and the DPC.Incorrectly installed and non compliant chimney/flue.Kitchen all out of alignment, not installed correctly.Drain pipes from the roof, just pushed into the garden (literally) no soak away or drainage. The house was covered in scaffolding for over three and a half years, whilst Linden Homes and the NHBC made their minds up who was responsible for this effort of a house build, and who was going to repair it.In 2014 a year after we continually asked Linden Homes to repair our property, the back door wedged closed, walls with mould growth on from the water ingress, we sent them an email, highlighting what we thought were defects in the Damp Proof Course (DPC) with photographs, and screen shots from a Building Regulations websites.Their response was Dear Mr …………………..'Your photos have been reviewed and discussed and following this, I can confirm that your home was built in accordance with NHBC standards and that all materials used are specified by Linden Homes and fit for purpose.Our workmanship and materials get approved by the NHBC through our construction process which is why they are then able to provide you with their 10 year warranty policy.' We did apply for a Subject Access Request (SAR - see below)Bearing in mind we received this email, confirming everything was in order. Yet 3 days before we received that email internal emails between Directors of Linden Homes stated the following, openly lying to us in their response about the issues we had. These are all documented on Linden internal emails'I have a terrible feeling we've not followed the detail and don't know what the next steps would be in trying to answer Mr …………. question.' Followed by another ' Dear all, if the NHBC Approved engineer's and architect's construction details have not been followed, I do not know what more I can add other than to say the floor should be taken up and re instated in accordance with those details at the screeder's expense' But no, lets just write back and say to the owner, there is nothing wrong with the property……The SAR also revealed such damming internal emails between Directors and Heads of Business such as 'Number 1, I wanted to make you aware of this and it's obviously not good, nor is it normal for us to have the NHBC invoke Rule 27, but I have another huge concern about this claim which I'd like you to be party to. The whole scenario with the floor detail in the dining room fills me with dread if I'm honest. Following the Resolution, C got H to draw an as built detail. This has not been shared with the NHBC, as yet as I would like you to be comfortable that it won't cause us any issues if we do sent (send) it off as shown.' 'If such a thing exists, Mr……….. does really seem to have a Friday afternoon house.’'Gents. Pls see the disturbing emails below which I need to discuss with you tomorrow. Was it really this bad? Were we rushed? Did it have a QM inspection or was it before we did them?’I didn't fully appreciate how much of a disgrace this home appears to be!! ................ And if we ever wondered why the house was never repaired properly from the outset……’N…. following a meeting I had earlier with G (G being the site manger) he's now provided me with his thoughts as to why we have the issues we have.......we could have done more with the stonework and whilst G refers to it doesn't mention his thoughts as to the retrospective pointing and how he was restrained from doing more than the minimum by J(J being the New Build Manager)'And when we applied for the SAR their National Customer Services Director has the cheek to write………'He really is playing games isn't he. Not sure what Mr ……………... angle is, but hopefully Monday’s meeting will draw this out in the open' Or the best of all………' I'm lost for words (as I'm sure you are) and now have increasing concerns that these issues not only relate to this house but a number if (of) others. In advance of our meeting on Monday we will need to consider full time attendance by a competent Site Manager as and when works are rectified as we obviously can't trust our sub contractors without constant supervision. This may be one for G as he 'built' the house in the first place with temporary cover provided at ………….' So we were lied to, the true nature of the faults were fully known, yet covered up. We were left with surveyors and solicitors fees, when all along Linden knew full well the consequences of their poor build. Works were carried out which undermined the foundations of the property (all hidden and exposed by works in 2017 when the house was externally demolished) This tale covers every possible avenue of recourse, and to be honest Linden Homes do not give two hoots as to how it effects your life, your social well being, or family life. They offer no compensation, and once they have your money, care little for your concerns or welfare.Knowing what I know now, my advice is;1) The first thing I would say, to hit these people where it really hurts is……... DO NOT FILL OUT THE 8 WEEK CUSTOMER SURVEY SENT BY THE NHBC!This survey is sent out by the NHBC on behalf of the House Builders Federation, (HBF’s) who then use the results to prepare feedback papers and reports, which are used by the Government to gauge public satisfaction with New Builds.HBF’s national new homes customer satisfaction survey of house builders was launched in 2005 in response to recommendations in the Barker Review of Housing of 2004. It is a self-completion census done by the purchasers of new build homes. Survey results are published annually in March each year.Obviously things were as bad in 2004 as they are now, and this survey is the prime reason why the HBF issues such statements as below……..The results of the latest home building industry’s Customer Satisfaction Survey (CSS), carried out by HBF and the NHBC, demonstrate a customer satisfaction level that matches or exceeds those in most other industries or sectors.This survey is sent out at 8 weeks after completion, and a further survey is sent out after 9 months. Funnily enough the only published results as those from the 8 week survey, when the house is new, seen through rose coloured spectacles, and everything appears to be nice, fresh and clean. Why do you think the initial contact and service from the builder is so good pre - purchase? They are trying to sell you that dream, which ultimately could be a living hell for years to come. Linden appear excellent at the pre sales pitch, as evidenced by the other feedbacks here, until things start to go wrong and then………………………Then you are on your own.If the Government and HBF really want to know what a builders service and quality is like, why not wait until you have had longer in the property to see what so called ‘snagging' issues develop and how they are dealt with. Why are the 9 month results not published, and what do these actually reveal………its all a con!PART TWO TO FOLLOW TOMORROW AS ITS TOO BIG TO FIT ON ONE REVIEW FORM

Caveat · 2 September 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Part TWO.........................Beware…

Part TWO.........................Beware of Linden Homes!!!2) If you get problems, think very seriously about getting the house inspected thoroughly by an independent surveyor. This can be expensive but has two purposes.a) What you think are ‘snagging’ issues could be far more serious, and have deep rooted causes. An independent survey will identify the true faults that the builders will try and fob you off with.b) The builders have two years to rectify these ‘faults’. If it is anything like ours, they are no more than cheap quick fixes.( in one case downright dangerous, and they covered it all up). They turn up when they feel like it. You have to take days off work for someone not to even bother turning up, or to do the wrong job. We lost 164 working days over 2+ years for faults never to be rectified properly. The two year time line also takes you out of the period you could take a builder to Court. The Local Authority can on your behalf take a builder to Court for failing to comply with Building Regulations on a poorly constructed property………..within 2 years. So make sure if your house is badly built, you do not get conned into waiting and waiting for them to do so called ‘snagging’ especially if the faults are serious.if a person carrying out building work contravenes the Building Regulations, the local authority may prosecute them in the Magistrates' Court where an unlimited fine may be imposed (sections 35 and 35A of the Building Act 1984). Prosecution is possible up to two years after the completion of the offending work. This action will usually be taken against the person carrying out the work (builder, installer or main contractor).c) You can complain to the dispute resolution scheme run by IDRS Ltd and is called CCHBAS (Consumer Code for Home Builders’ Adjudication Scheme)…but guess what you can only do this in the first 2 years!So you probably now realise, the odds are stacked up aginst you for any enforcement action against the house builders. Everything just seems to work in their favour, and they know this. yet after 8 weeks you filled in the NHBC Satisfaction Survey, to say what a wonderful house you have, and how you would recommend the builder to a friend……….really would you do so now you know what you have let yourself in for.3) You could write to your M.P. or the Housing Minister. Probably a waste of paper and time. They can do little. The Government has been promising a Housing Ombudsman since 2000, its never happened. We wrote to the Housing Minister in 2014, and had a standard two page reply, extolling the virtues of The NHBC Warranty (more on that later), Financial Ombudsman Service, or take legal action against the builder…………who pays for this?Since the purchase of our property there have been over eight Housing Ministers. There is no continuity in post, and you always get a standard response from some underling. In fact we had our latest response from the new Minister in January 2019……….exactly the same letter signed by a different person, just wonderful, and yet again promising a Housing Ombudsman. The same letter 5 years later, same wording, same paraphrasing.4) One of the best things you can do is apply to the builder for a SUBJECT ACCESS REPORT. This is a Data Protection format, which entitles you to ALL the documentation, emails, phone calls (where recorded) and correspondence the builder has on file. It’s free to you, and very time consuming for the builders Data Protection Office to comply with. We were lucky as we were one of the first to apply for such. Others who did so afterwards got very redacted responses, more akin to a C.I.A. disclosure with pages covered in black ink everywhere.5) If the NHBC were also the Building Controllers inspecting the property throughout the build process apply for your BUILDING INSPECTION REPORT.Linden Homes were at pains to explain and extol the virtues of the NHBC inspecting the property whilst it was being built, adding some weight to the quality of the finished product. This was absolute rubbish.a) The house was inspected 5 times at various key stages and, they identified 4 major structural faults, all of which were signed off as corrected by the Site Manager of Linden Homes………..they never were. One of which was the incorrect ties and the DPC!b) It will give you some insight as to what was identified as a fault, so if you need a surveyor for problems, then they have a starting point for faults that may never have been corrected.c) Don’t be surprised if you had very few inspections of the five mandated by the NHBC. Its not uncommon and I have over 18 such reports from other households to prove such.The following now just shows how flawed the whole system is………If you find your house has not been inspected properly by NHBC Building Control, you can complain to the CICAIR (Construction Industry Council). This is a two year prolonged wastage of time. You get the same response from separate heads of department, the same letter, just the wording copied and pasted in different areas of the letter. Only when you have exhausted the NHBC Building Control Complaints system, will they GIVE YOU PERMISSION to complain to the body that oversees them.Yes you read it correctly, the overseeing body of Building Control, needs that organisations authority to investigate a complaint against it! We have had one finding in our favour that the NHBC as the Approved Inspector……….. ‘That the Approved Inspector lacked the necessary level of competence and experience required and failed to have the available resources adequately to fulfil the work required for that role'CICAIR failed to look at other evidence we provided to them, especially a house that had its final inspection on completion, the Approved Inspector noted 2 major structural faults that breached Building Regulations, yet signed these off as corrected that same day, when they were not. They then issued a Building Regulations Compliance Certificate on that very same day. Again all evidenced with the copies of such in hand. We have now had to appeal to the Housing and Parliamentary Health Ombudsman, who two years later is still to even look at it!So if you have read this far, well done. Its been 6 years of hell. One of us has been hospitalised through the stress. Been given medication that made you suicidal and depressive. Start dates for works have been reneged upon. On one occasion, having waited 6 months for the dud start date it was cancelled with 24 hours notice. We had to wait over three and a half years for the NHBC to eventually start corrective works. These revealed such shoddy workmanship, its a wonder the house stayed up. The main RSJ in the kitchen held up by the kitchen door frame and a 3” piece of breeze block on one side. Lintels just resting on window frames and no other support. When the stone facing was removed, doors and windows just fell out the house, as they were not even secured in place. No damp course throughout the whole ground floor, it went on and on……….even the NHBC structural engineer stated he had never seen a house so badly built………..We have tried every possible avenue for recompense, admission and liability from Linden Homes building a property to appalling standards. All they did was get their solicitors to send letters. They do not want to know, in fact no one wants to know. The defects were such, it was not even fit for habitation. We are told at one point the house was unmortgable, and not sellable. Best of all, if we tried to sell the property with such defects known to us, and we did not disclose them, we actually commit a Criminal Offence. Recent regulatory changes have brought property sales under the Consumer Protection from Unfair Trading regulations, which came into force in 2008. They protect consumers by requiring traders to disclose everything that might affect a buyer's decision. The Property Misdescriptions Act, which previously applied to property sales, prevented sellers and estate agents making any incorrect or misleading statements that could give buyers the wrong impression about a property. It was repealed in October 2013, amid a push to achieve more standardised consumer protection legislation. If the agent (or seller) fails to disclose information that a buyer later discovers, they could face criminal charges and up to two years in prison. So Linden Homes can build a home not even complying with Building Regulations, not fit for habitation, which is dangerous and could collapse, and commit no offence in law. You try to sell it as such and you now become a criminal.Brilliant absolutely brilliant, …………..still thinking of buying that house???You can go to the papers, get your your 5 minutes of fame, but nothing will happen. You will read about such stories, time and time again, year after year. Nothing happens, no one wants to stop it, and builders and their shareholders are laughing all the way to the bank at your expense and health.When you move into your New Linden property every house gets a nice folder entitled 'Moving In and Enjoying My New Linden Home (sic)Page 10 - 'FOR EXTRA REASSURANCE'“Essentially this means you could be entitled to compensation, if we encounter problems finishing your home, and any issues once you have moved in, that are our fault will be put right. We know this is the worst case scenario, but it gives everyone peace of mind just in case something does go wrong” It should read when it does all go wrong………………..go swing on it, its your fault for buying it?It makes you laugh really, their latest sales pitch when buying a brand new Linden Home is 'No sorting someone else's DIY disasters or dated decorations - you've got a blank canvas to make your own’SHAME THEY CAN NOT SORT OUT THEIR OWN ‘IN BUILT’ DISASTERS BEFORE THEY ACTUALLY SELL IT TO YOU?'

Caveat · 1 September 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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I’ve never known such a untrustworthy…

I’ve never known such a untrustworthy company in my life!! Poor workman ship!! Bad attitude off staff mainly managers!!!! Never admit liability or fault for there mistakes!! I’ve never cried as much in my life as I have while dealing with awful company!! We’re now stuck in a awful situation with them as we’ve spend thousands on furniture/ blinds etc all ready to exchange to find out we’ve been miss sold a house with false boundaries and were being blamed because we’ve only just noticed 😂 “sorry for trusting in the company!! More fool us!! Over a meter width we’ve lost to our neighbours!! To be told they will compensate us with a dishwasher and washing machine 🤦‍♀️ There refusing to move the boundaries now as the other house is occupied! So now we have to have the property re-valued again!! And basically start from scratch!! I want to pull out of the whole thing but there refusing to help cover our money lost!! My advice stay clear! There frauds!!!

Claireabella · 30 August 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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A shameful collection of human beings- so far I have had 49 days of work to fix my house!

This is a wholly untrustworthy, unreliable, dishonest and poor quality builder.I purchased a new build executive property from them ( £0.6m - 2.5 years ago) and am still trying to fix it, it breaks quicker than can be fixed!)Properties are built entirely by sub-contractors, to low standards, without adequate quality control or supervision. The output is shocking. To make matters worse, post sale support is nothing short of offensive. It can only be described as a fight to get your home into a suitable, merchantable, standard.The home builder ( if they eventually accept responsibility for the defect), just pass the issue to the sub contractor, no engagement, no supervision, no project management ( if the issue needs more than one sub-contractor you are in real trouble). I cannot stress how poor this experience is. Please - for your own health and well being, do not buy a house from this builder.. So far I have had 49 days of remedial ‘home’ days where I was needed to be available for contractors. This truly is an awful company with an attitude to match...shameful human beings who have no conscience.

Anonymous · 30 August 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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A shameful collection of human beings- so far I have had 49 days of work to fix my house!

This is a wholly untrustworthy, unreliable, dishonest and poor quality builder.I purchased a new build executive property from them ( £0.6m - 2.5 years ago) and am still trying to fix it, it breaks quicker than can be fixed!)Properties are built entirely by sub-contractors, to low standards, without adequate quality control or supervision. The output is shocking. To make matters worse, post sale support is nothing short of offensive. It can only be described as a fight to get your home into a suitable, merchantable, standard.The home builder ( if they eventually accept responsibility for the defect), just pass the issue to the sub contractor, no engagement, no supervision, no project management ( if the issue needs more than one sub-contractor you are in real trouble). I cannot stress how poor this experience is. Please - for your own health and well being, do not buy a house from this builder.. So far I have had 49 days of remedial ‘home’ days where I was needed to be available for contractors. This truly is an awful company with an attitude to match...shameful human beings who have no conscience.

Ral2114! · 30 August 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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MANOR PARK, PONTEFRACT. | good at pretending to care.

I wish I could rate it less than one star. I am completely appalled at the experience my partner and I have had since purchasing our house.When we came to view, everything was perfect. The sales exec was friendly, chatty, we build up quite a good rapport. We got our keys, everything great. During our “snagging” visits over the first 4 weeks, the sales exec kept reminding us that when we receive our customer satisfaction survey that if we “recommend” them, he gets his bonus. Until the day that we submitted that survey, everything was great. The DAY we submitted it, they’d received all of our money, our survey, he had his bonus, they stopped caring. Our snags didn’t get sorted. The shower fan extractor is fitted too close to a loft joist so the tubing to get the steam out of the vent tile doesn’t fit. Our loft is filling with steam which is sitting and soaking into the insulation and loft joists. Our patio door locks have failed, leaving our house insecure and voiding any home insurance, not just once but THREE times. THREE times we have had to call for an emergency locksmith and each time they have said we need new doors fitting. We report this back to Linden and each time get no response. We have a dodgy kitchen drawer and they’ve told us it’ll get better the more we use it. We’ve been here for 7 months, it’s not getting any better. The quality of the fitting of the floor is atrocious. There’s dents and holes in the plaster on the walls where builders have leant on it, or probably just punched the wall. There’s chips in the skirting boards. The sealant around the sink is a mess. The fittings in the house are cheap and nasty. For the money we paid for this house we are extremely disappointed. As first time buyers we feel we have been taken advantage of, as young buyers we feel we’ve been taken advantage of. We have contacted the on site sales team, customer services, and get no response.In short, Linden Homes will be your best friend and make you feel like they’re as invested in your house purchase as you are, but the second your money is in their hand, and the second you’ve submitted that customer satisfaction survey, they will drop you and they will, quite frankly, not care at all about you or your house. My only advice for anyone purchasing with Linden would be this: DO NOT SUBMIT YOUR CUSTOMER SATISFACTION SURVEY UNTIL ALL OF YOUR SNAGS ARE RESOLVED.

Jade · 24 August 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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You can't not tick the box so 1 star it is !!!

You cant not tick the box so 1 star it is.Avoid this company!!!!!!!!!🤬🤬🤬🤬🤬🤬 had to have the bathroom floor replaced 6 times. Glued together carpet in the bedroom , broken windows, bulging walls, no silicone around the bathroom floor and downstairs toilet. Patio doors had to be attended to 10 times......just a snippet of the shoddy crap this company dishes up.Boundary issues as our house boundary has been put in the wrong place. Nearly 2 years on still have mold on our bathroom ceiling as the extractor vent was installed incorrectly. Back garden covered concrete in orange tarp then 1 inch sod on top slimy mess of an uneven garden. Never get any response from customer service in the 7 days. Asked for it to be pushed to head of customer service. Still waiting for a response. !!!! Aarrgggghhhh they are despicable. Once they have your money they dont care.

Crazy · 23 August 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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It has been 16 month since we 1st…

It has been 16 month since we 1st reported our faulty banister. They came out today for the 6th time and once again wrong parts had been ordered. Our banister is now bare wood and screws sticking out from where they tried to take it out before checking the parts they had. We have been told once again, the parts will be ordered. They are presently building more houses round the corner, surely they have bannisters. We are also waiting for a replacement weather shield for the front door, of which they brought the wrong one. The plaster finishing at the bottom of the staircase which has been missed. The patio doors still letting in draft as apparently they have put in the wrong sized doors.

Amanda · 22 August 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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As bad as the reviews suggest. Avoid at all cost.

Let me start by noting that I visited this very page, read all the bad reviews and thought to myself "only people who've had issues complain" , "other developers will probably just be as bad" and that our development would somehow be different. How wrong I was I regret the decision to purchase a Linden Homes every single day. We've been in the house for nearly five months and they have not completed all the defects. The defect/snagging list had over 100+ items. Some included unsafe electrical wiring, not installing drainage, not installing a compliant DPC, not installing extractor fan ducting, defective brickwork etc. They've been to the property on numerous occasions to sort issues out and on some occasions have told me it has been sorted when it clearly hasn't. The ducting to the extractor fan is still not connected properly despite being told on two separate occasions it had been sorted (from initially being missed completely off).If you purchase a Linden property, you will receive no value for your money. They are constructed as quickly and cheaply as possible, and their hope is that you don't find the issues which are present.Avoid at all costs. Don't make the same mistake I did (in reading these reviews and thinking somehow your dream purchase will different. It won't. It will be built to a terrible standard and they won't care).

David · 21 August 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 5/5

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Manor Park

Manor Park, Pontefract.Noone has asked me to do this review. We bought our house earlier this year, was a few problems with the house but they where sorted really quickly. Everybody is really polite. All the negative reviews makes me think quality differs from site to site.

Sarah · 21 August 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 3/5

Trustpilot

Your beautiful view is not guaranteed.

So firstly, we moved into a 3 year old Lindens home on an established estate. We have heard of others on the estate having issues with their homes, but (and i think this was down to a change of project manager after ours was built) the house we bought is actually lovely. We overlook a 5 hectare nature reserve and are at the bottom of a privately owned cul-de-sac, and the estate is bright and airy and it has a great feel.So, the nature reserve is the point of my words of caution. This space is beautiful. We have hawks, owls, bats, and many other forms of wildlife that live here. It is prohibited to access from the public, and only license holding specialists are allowed to tender this land. According to some of the original residents on the estate, the marketing team sold their houses with the promise of never being able to build on the nature reserve, and those houses that overlook the nature reserve came with a premium on like-for-like models of the same houses on the estate. The nature reserve is home to some protected species such as the Great Crested Newt and barn owls, and they are protected by EU and UK law. This did not stop Lindens putting in a planning application to build 30 tiny terraced houses on it 3 years after leaving the site.Luckily with the mobilisation of the estate, and with the help of our local Councillors, independent experts and ecologists and with the help of the surrounding neighbourhoods, we collected nearly a hundred objections. With two months to go to the decision date, Lindens withdrew their application. If we hadn't had done so much hard work in the objection, our house would now be looking at tiny little terraced houses instead of open, natural shrubs, ponds & grassland.We contacted Trevor Dempsey of Lindens Midlands, asking for them to hand over the land as promised after the last house was sold, only to be told that they would be keeping it indefinitely.So my words of caution are....be very careful when talking to their marketing team before you buy. ANY promises of keeping any public land free from future development work is not cast in stone. Especially if you see any clauses in the title deeds concerning withholding land from handover.My advice is get everything in writing from their teams. If they will not send an email or a letter stating said public land would be free from development, and you progress with the purchase, do so at your own risk. Your pleasurable view over open fields and countryside may not be there in a few years time if they apply to build on it at a later date.

Craig · 21 August 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

Trustpilot

Untrustworthy extortionists

Linden negotiated a price and sold my vulnerable elderly Mother a house, took her deposit, signed an agreement and left her to fall in love with the place only to ring her two weeks later to demand a further £20k. They use sharp practice of the worst kind and are completely untrustworthy. Avoid

James · 21 August 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

Trustpilot

Abhorrent, shambles of a company.

Truly the most abhorrent company I have ever dealt with. You can tell a lot about a company who don’t claim their Trustpilot name. Firstly - Linden Homes have been bribing customers to complete surveys. I have two previous members of staff who will go on record to say that they received pressure from management to offer bribes to aggrieved customers in order to ‘win them over’ and get them to recommend Linden Homes in NHBC surveys. This may assist in assessing the ‘motivation’ behind some of the 5 star reviews on this platform. *As I write, I am on my third ‘relocation’ in 18 months where my family and I have vacated our property to allow Linden Homes to fix it and make it conform to basic building regulations. The difference this time being that they have a) not paid the money we are owed after they asked us to relocate and offered a reimbursement to cover costs and b) haven’t showed up to do the work. The house is empty with no work taking place because despite months of notice after they asked us to vacate and agreed dates, Linden didn’t mobilise in time. This is just one small element symptomatic of their incompetence.*They continue to withhold a roofing report despite it condemning my roof which is built incorrectly and has previously shed tiles where to this day only 40% of it is secured. *To this day, two of the ridge tiles are held together with adhesive tape. *One of the aforementioned tiles (after a matter of weeks living at the property) struck my wife’s car and cost almost £3000 worth of damage. Initially Linden tried to claim it was an act of God in high winds and attempted not to pay out. *A SAR has revealed some of the work required to the roof. Linden have illegitimately withheld information from the SAR in breach of the Data Protection Act but have failed to respond to my complaint in relation to this. *Despite it clearly being directed that the roof will need to be replaced and Linden Homes previously confirming this to be the case, they have since been caught out trying to carry out a botched repair and denying that the roof needs replacing *They have completed no fewer than 4 surveys of the property which highlight a scope of works. They then misuse the NHBC in order to try and wriggle out of their own list of works knowing that that the NHBC either don’t hold standards in certain areas or that these standards are particularly low. Sure enough, by calling an NHBC inspection they manage to wittle down the list that they themselves have already committed to correct. This leaves them in further breach of contract.*They committed to pay us £7350 to cover the cost of our relocation but have since failed to pay the agreed sum. *We still live with an incomplete kitchen after it had to be refitted for a third time. Linden failed to pay the kitchen fitter who refused to return and carry out any further work for them. *All over our development, the region and indeed the country, there are aggrieved customers who complain of non existent customer service and very basics of build quality being appalling. *Management within the company are incompetent at best but intransigent and entirely unreasonable. They are motivated by profits and bonuses and are not incentivised to build quality nor address the copious issues and defects that they have been aware of for some considerable time. They have a legacy of aggrieved customers.*Senior Management in the company have refused to meet with us in order to address issues. *We have had to challenge the MD of our region due to his dishonesty. A complaint into his conduct got sent to his own PA to investigate him causing me to query how a subordinate could investigate their Manager. My email was ignored. *Calls to Galliford Try to bring this dreadful company into line and deal with their legacy of aggrieved customers were ignored. *I have provided evidence of corruption, cheating, dishonesty, negligence and incompetence to the NHBC and have insisted that matters are taken out of the hands of Linden Homes due to them being completely out of control. I am reassured that their profits seem to have been affected and am hopeful that there will come a time that the company are either closed down or that Galliford Try choose to wind up their operations. Nowadays there is a conception that you should not buy a new build. Let me tell you unequivocally that Linden Homes / Galliford Try are exactly why such an assertion exists. They lie, they cheat, they cover up. And currently, if you properly understand the industry and lack of regulation (something I didn’t before buying from them) you will understand just why companies like these are allowed to function and get away with what they are doing. Lastly, in response to myself and others going to the press, the company respond by spouting the usual rhetoric of ‘we are disappointed that this property falls short of our usual high standards.’ Since being in the press, my wife and I have been quite overwhelmed by the response we have received from Linden Homes customers nationwide. They complain about the exact same issues and the exact same scheming behaviour. ItIs abundantly clear that Linden Homes do not have usual high standards. They are a rudderless ship who continue to cause misery and quite literally inflict mental illness onto decent, hard working families. I am in the process of putting pressure on the government to force Linden Homes / Galliford Try to stop building until they address the vast issues already created to hundreds of homeowners.My parting advice...My wife and I looked at several homebuilders prior to choosing Linden Homes. We seemed to get more for our money - more square footage and an extra room in this case. If I had this time again, I would have opted for the smaller house from the ‘other’ firm. Don’t be tempted by the ‘value’ argument and the need to squeeze every last penny or square foot out of the purchase. Go for the smaller house built by the builder who takes pride in their work. Never, under any circumstance consider buying a house from this abhorrent, dreadful company.

Joe · 20 August 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 5/5

Trustpilot

I purchased a property from linden homes, Wilford fields

I purchased a property from linden homes, Wilford fields, Nottingham in October 2018. I was the first person to move in and I could not if asked for more! The sales office and the builders were all very accommodating. Nothing was too much trouble. Any snagging was sorted in a timely manner and was no trouble at all to them. I love my new home! :)

Lisa · 18 August 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 5/5

Trustpilot

Very Happy With Our Linden Home at Cleeve View

We moved into our Linden home on the Cleeve View estate almost two years ago now and have nothing but positive things to say about it. Yes there were some snagging issues, but there are with all new homes and nothing major. The minor snags we did have were sorted quickly and efficiently by the site team. Any subsequent issues have been sorted by customer services who are always polite and helpful...maybe not quite as quick as the site team but still acceptable.The sales team at the time (Gina and Gemma) were very helpful and pulled out all the stops to ensure we got the plot we wanted and negotiated extras included such as carpets, turf etc. A.J. & Jason who head up the site team have always taken the time to check periodically how things are going and help out when needed. The whole team at Linden Cleeve View have been fantastic and we cannot rate them highly enough.I'm sorry to see that there are others on this review site who are not as happy with their homes. As with any other large home builder I suspect standards may vary from site to site and also can be dependant on sub-contractors standards. All our neighbours have said how happy they are with their houses too, and we have also recommended to friends that they buy a Linden home on this estate.In summary...very happy customers here and we do not regret our decision to purchase a Linden Home.p.s. for the person who claims that Mr Williams earlier review is fake, I can categorically state he is not fake as he's our neighbour who is also very happy with his home. Sorry to hear you are not.

Karen · 6 August 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 5/5

Trustpilot

This review relates to Cleeve View

This review relates to Cleeve View, Bishops Cleeve only.I am sorry to see that Linden have got such bad reviews. Our experience so far with Linden has been fantastic. We bought a five bed room house and moved in in April this year. As you would expect, there were some snagging issues but hats off to AJ, they were all rectified smoothly. In fact I will not hesitate in saying that AJ does go out of his way to resolve all the issues. The build quality is ok and plots sizes are more capacious compared to other developers. Customer service so far has been good too as we had a water leak in the roof which was rectified straight away. Although it has been just 4 months, I at this stage will definitely recommend these builders for this site and would expect them to continue providing the same service that they have delivered so far.

Faisal · 5 August 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

Trustpilot

The harsh reality of buying from Linden Homes...

To the lady whose just written the review... Tara... I so wish you had read ALL my reviews before you bought from this unethical and unscrupulous company. I feel for you but at 4 weeks in and devastated, please prepare yourself because I am over 4 years since I purchased from these crooks and my house has been uninhabitable for 3.5 years. I started off like you, had to move out for a week for the house to be entirely redecorated from top to bottom, kitchen ripped out, flooring up etc and I fought for 5 months with senior management even for that, with Linden battling me every step of the way, their MD even came out to see the state of my house and before him, Head of Customer (don't) Care. It made no difference they just paid me lip service. Their MD, no longer with the company after I exposed the bribery in the NDA (Non-Disclosure Agreement) he tried to get me to sign - make of that what you will, even insisted their contractors sand and paint around me, moving my furniture and personal belongings as they went, bearing in mind every entire room needed doing, including walls and ceilings, whilst I worked from home (I refused and insisted I moved out), my house absolutely full of contractors - it was like something out of 60 minute makeover only an entire week and even then they had to draft in extra painters as they were running out of time to meet their own deadline. I moved back in and did the whole unpacking fiasco all over again, only to be forced out a month later, never to return and that was 19/01/2016. Yes you read the year right - 2016!Websites aren't allowed on Trustpilot so put into Google - Portsmouth News dream home has turned into living hell for owner -That was 3 years ago and Linden did NONE of what I tell the Portsmouth news reporter they agreed (via their lawyers, in writing) but instead they lied to the media then walked away with my keys after changing all MY locks to MY house, even the garden gate, such were their attempts at preventing me accessing MY own home. In fact, if I did want access for any reason, to pick up post even, I had to request it in writing via their lawyers and it had to be 'approved' by Linden and an accompanied visit by their Site Manager. This was to enter MY own house whereby only MY name is on the Deeds, yet such was Linden's contempt for me and disrespect for my property, they still treated it as though they owned it. In fact, in a Subject Access Request I did on Linden, they admit, multiple times, to having 'taken the house back' and not being prepared to 'hand it back' as they repeatedly failed to eradicate the Pseudomonas aeruginosa bacteria. Yet I was STILL paying for it and am STILL paying for it to this day. 4 years after I bought a house I only lived in for 5 months and £52,000+ later in mortgage payments, which I am funding on part sick pay, part life savings since I have no choice otherwise if I default on my mortgage I will be repossessed by the bank and after being taken to court for the 2nd year running by Fareham Borough council for unpaid council tax on my uninhabitable house, when I'm paying council tax AND since April 2018 my own rent on my temporary alternative accommodation as well... here is where I'm at (as at June 2019)Again, put into Google - Portsmouth News Woman left suicidal after paying 310,000 for contaminated sarisbury green house she cant live in -Linden Homes (and the NHBC) have ripped my life apart, so my advice ....and I tell everyone I come into contact with, in person or on the phone, literally everyone I speak to .."DO NOT BUY FROM LINDEN HOMES"My reviews have been updated as this 4 year nightmare has played out and the despicable treatment I've received from Linden Homes.I really hope people read these reviews and save themselves from the heartache I am going through.

Yvette · 3 August 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

Trustpilot

Where do I start?!?

Where do I start?!?Writing this with tears streaming down my face. We purchased our dream home in December 2018 off plans. We had been shown around a show home which we loved and decided this was going to be our forever, family home.I couldn’t have been more wrong!! We have had nothing but issues and LINDENS couldn’t be less bothered if they tried.I’m heartbroken. It’s been 4 weeks since we moved in our house and still it is a mess. We had so many things that needed fixing in our home, that many it got to the point every wall in the house needed to be sanded somewhere, repainted and re glossed. We are on week 3 now of lindens rectifying these issues and still there is so much to do. We have been moved out all this week in the hope that they would get in and get on and get the house finally finished for this weekend. Well, they haven’t! We are all camping in the living room tonight as that’s the only room that is anywhere near done.We have complained to LIndens many times. I’ve begged them to finish it so that we can start living a normal life again but they seem to take no notice, sending in the odd person to do the odd bit of work here and there.Since taking our money off us for the house, the site manager has gone off sick, and no one seems to know what they are doing or even care!!No one wants to help with anything. The contracts manager is rude and talks to us like we are just a nuisance and yet we can’t even sleep in our own beds. I don’t understand how people can just not care?!? This is our home, our belongings. We have just given them £400’000 for our house and yet they have no respect or care, for us or the situation we are in. School holidays with 3 children, and both still working. It has been nothing but torture.I wish now that we never bothered. Once LINDENS have your money they stop caring. It seems we are not the only ones having issues either. It seems to be a common thing with the last 4-6 houses on a site, they get the scraps. All the decent tradesman moved to a new site and then bodge over bodge is all we get from cowboy builders. We have really been trying to kick our feet with them this last week as all we want is to be able to enjoy our home but sadly this isn’t in sight any time soon.We sent an email of complaint to the director of the site our house is on and didn’t even get a reply. The contracts manager is rude and calls us a nuisance, the site manager went off on sick and the assistant manager has not got a clue.I’m totally broken. This whole situation is making me contemplate suicide. That is how low I am. I just don’t understand. How? Why? Why the aftercare is so bad. How do people sleep at night when they are causing so much hurt and pain to someone else?!?If you are thinking of buying a house from lindens DONT!!I am trying my hardest to hold it together but I am struggling. This last week I have slept at my dads, mother in laws, in the car. Lindens have offered no help, leaving us to fend for ourselves and have dragged their feet in getting anything done. If I could give Lindens’s ZERO stars then I would.

Tara · 2 August 2019 · Linden Homes Cotswolds Gloucester (Quedgeley)