Linden Homes Cotswolds estate agents in Gloucester, Stonehouse and Dursley

★★★★★ 1/5

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Bought a house on Bishops Grange in …

Bought a house on Bishops Grange in Higham Ferrers. Along with most people here it was a bad experience. They completed outside of the timeframe we were given, calling us on the first day of our weeks holiday in Spain that we would be moving in 2 weeks. Nothing was packed at all! No snagging inspection, they say they fix afterwards. So, we had to have the driveway corrected as the water didnt go down the drain and fell all over the grass, lino in kitchen stretched as not glued down. House was rendered and looked so uneven a monkey could have done it. Most of the houses on this estate, including ours, needed the render done twice. Customer service is a joke. No service. They are just there to faff you off. It gets to the point where you have to fix things yourself - including the toilet that had been drip drip dripping water under the lino downstairs until we noticed that water was creeping up the door frames from 4 months of wee and excrement leaking out. Even the showhome was sold as substandard - they were trying to convince the buyer of that house that bigh breeze block sized cracks under the windows were normal. It was only when the buyer saw scaffolding up our house for 3 weeks that they realised leverage could be had to get Linden to actually put it right. When you spend £360k on a home you expect some decent service. From the on site sales office, to aftersales, Linden are just rubbish.

Steve · 19 December 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Customer Service a joke

Customer Service a joke, they don't listen to you, they don't believe you and.you have to fight to get anything done. Two years in our house, 7 A4 pages of snagging, tradesmen in the house 11 months out of 12 in 2016 and 11 months out of 12 months this year, 2017. The only reason it wasn't 12 months in both years was because of a health scare in 2016 and telling them I needed a break in 2017. In 2018 they are ripping up the Master bedroom and small bedroom floor because the metal frame in the wall in between the bedroom moves when you walk on the floor. They are pulling up the top landing floor and the lounge floor because it has the lifted. All 3 of these jobs were supposed to have been done and completed on the 7th & 8th December, they turned up at 10am on the 7th and were gone by 10.45am, there excuse it was too late to go and get materials! I had taken a day off work for nothing. The Customer Service department then lied and said I had agreed for them to come back in January! I had a surveyor round the house on Friday, due to the fact that the there is such a draught in the lounge, which sits above the garage they have to take part of the garage ceiling down to see if insulation has been put in, if it hasn't the whole ceiling will have to come down! I wish I had never purchased this house from Linden Homes South West. They have no customer care, all they cause two years of stress!

Mrs · 18 December 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Terrible customer service

Terrible customer service. We bought a house from Linden back in 2014 and it was a very stressful experience. They finished the house 6 months after they said they would, with no explanation during the wait, other than ‘unexpected issues’. When we called up to find out more information we were treated rudely and they were slow to get back to us. I couldn’t ever seem to speak to the same person so constantly had to repeat myself and recieved the same none answers. The garden was half the size it should have been, and we had to pay for a lot of extras which should have come as standard - a shower over the bath in the family bathroom was an extra £1000. Wardrobes were crazily priced. We ended up paying for one bedroom to have a wardrobe in but it was not worth the money. Just lots of big empty spaces with no storage ideas to speak of. The house itself was a split level town house style. We knew there would be one or two stairs between every room but there ended up being 7 between each room. Meaning about 35 stairs in the house. This has meant selling it on has been tricky as it’s such a weird design. We bought a house in Teddington Fallow Place.

Laura · 17 December 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Once you buy house...they never gonna …

Once you buy house...they never gonna complete snagging issues. They will blame you for everything. Good tip: After completion, keep condition to complete everything up to standard and then do exchange. Special emphasis on flooring and carpets, as poor quality. Don’t accept their karndean flooring.

Aarti · 13 November 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Disgusting company that takes your money and turns its back on you

Customer Service and management are extremely difficult to get hold of and treat you like a piece of dirt.Roof leaked - took Linden 6 months to fix it after many threats from me to sue them and have them investigated by NHBC.Boiler incorrectly installed and deemed unsafe - Not in anyway interested in rectifying it and blaming it on me! as if I'd touch the boiler in any way! - GSR are now investigating them and they may have to audit every boiler they have ever installed!!! (fingers crossed)Went to sell the property - Ended up having to go to the managing director and threaten a financial ombudsman complaint as they refused to answer my solicitors simple questions to enable me to complete - they literally put the sale and purchase in jeopardy for weeks causing me huge amounts of stress!General don't care attitude - Whenever there was a snagging issue they were clueless and generally didn't care Confusion of responsibility - between Linden and the management company first port, each would blame issues on each other and refuse to do anything blaming it on each other, I ended up being in the middle of a blame game every time I had questions or issues with the propertyHead of customer services - when I raised a complaint about how I was being treated I managed to get hold of the HOCS who literally couldn't care any less and said it's not their issue (how do you get to be a Head of Customer Service and have the audacity to speak to a customer like that?) Most of the staff are like this.The apartment - They finish the apartment with some really nice high quality units in the bathroom and kitchen and it does feel premium however lots of unfinished grout and cracks around floor/wall/bathroom joining's - they use good quality products but poor quality contractor's/builders.Smoke detectors - All the smoke detectors in the building went off one day and would not turn off, they sent some lemon contractor round who removed all of the batteries, I called to say what happens if there is a fire in the building now and none of the smoke detectors are on?! it took them weeks to fix them and trust me they didn't care and weren't happy they had to do it. I've lost count of the amount of times I've had to threaten to send them a solicitors letter or go to the FOS/FCA.Put simply if you are considering buying a Linden home, don't let the higher quality of products in the home cloud your judgement just don't buy a home from them ever, especially if you plan on selling it as they will not comply with your solicitor to sell it!!!!

J7gti · 10 November 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Worst customer service ever …

Worst customer service ever experienced. The flats are unfinished after completion. Shoddy standards. Poor workman. No hot water on the whole site. Never follow up complaints or taken seriously. Not a single happy tennant on a 300 home site. Shocking don’t waste your money.

Max · 2 November 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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very unprofessional company

very unprofessional company. After one of their agency employees sped out of the construction site, hit my car and drove away without stoping to give me their details, my car is now a write off and i am left with the outstanding finance on it. Linden homes did not even have this employee registered on site. No one on site knew his name, address or telephone number. I imagine this is a breach of health & safety as the employee did not sign in on site. They were however aware he was working there, as they noticed his car was facing the wrong way around on site. I do not understand why linden homes allowed this employee on site.

Susieb · 23 October 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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complete and incompetent liars

complete and incompetent liars, 5 A4 pages of snags most not complete, every floor in our 4 bed not fitted correctly, offer of cash to fix ourselves not enough and wanted us to sign our rights to all past present and future snags to obtain this money, customer service a joke and rude and slanderous when you do get hold of them . to any future buyers ," avoid like the plague,

Keny · 23 October 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 2/5

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Poor quality building

Poor quality building. Paper silling when you walking in your flat everythings shake with your evety steps. if neighber up stairs turn on their washing mashing is like your in middle of a war awful noises all the flat shaking, every second you r waiting all their kitchen falling down in yours. So you don't feel safe in your own property that you paid too much for it.😕😔

Bahar · 13 October 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Terrible customer service

Terrible customer service. Very little response, empty promises, unfriendly. Think twice before buying a house from them. They appear to ignore you in the hope you complete snagging repairs yourself.

Simon · 5 October 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Worst house builders and customer …

Worst house builders and customer service!!!Moved into the property 2014 and I am still waiting for repairs to be completed. Some I have had to do myself including leaks, broken bolier and heating system - promised a cheque in may for this - still waiting. Last communication i had was from the wonderful J Jones to say that my replacement door had been ordered and would be ready to be fitted 4/9/17 - guess what I am still waiting and my emails/ Calls are being ignored. Leaking door, damaged floors, leaking taps, bodged repairs, loose shower, broken shower screen, drafty windows and loose patio doors - I could be here all day listing the problems and no resolutions.Overall this company and customer service is a disgrace - they need to take a good look at their staff and the way they speak to customers. Also there are certain private individual companies that seem to do a lot of work for this company and how they still get work is beyond me as the workmanship is shoddy. Must be those back handers is all I am saying. Even the big manager is ignoring complaints and requests!!! I will not back down and I will make sure all over social media that people know how they operate and not to buy their properties. Leaflets will be given out on their development sitesA very angry customer!!!!

Karen · 22 September 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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you bought the house

The linden homes experience is disgraceful, customer service consists of blame the buyer and play the victim. I have never had such poor relations with a company that will use any trick in the book to not accept any responsibility for their shoddy work, even when nhbc agree with the poor standards they just simply ignore the report and turn it around to being minor faults that somehow you imagined. They try to enforce a two weeks deadline for reporting faults to start with and then claim that you must have damaged the property after that deadline. The most important thing you will buy in your life and then put through the mill for being so gullible, what happened to giving the customer a decent service? a fantasy at linden.

Rob · 15 September 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 4/5

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Very polite, good after sales

Sales staff and site manager very friendly and approachable. Contacted by after sales customer support within 1 week of moving in to check on problems. Quality of components and fittings generally pretty good. Only relatively minor snags found: sales staff and site manager performed snagging list after two weeks and seem to be willing to deal with them - time will tell if they live up to their promises. Overall design of home is excellent and well thought out (e.g. light & spacious, good modern layout, plenty & well placed power & TV/phone sockets etc). So far found LH a pleasure to deal with. The reason for the 4 stars is because whilst the snags are generally minor, most are things that ought to have been spotted & resolved by LH before moving in (e.g. missing runner in shower screen). Otherwise I have found the situation to be the complete opposite of the horror stories found on this and other review sites (this of course is only my own personal experience).

Wybird666 · 11 September 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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I would never buy a Lindon build house again...

This company sets up management agreements with a company called Hazelvine Ltd. who, due to the legal structure of these agreements, are able to treat the homeowners very poorly. See the poor reviews for Hazelvine all over the internet. It is impossible to get out of these agreements in many cases. Also, there were loads of issues with the quality of my Lindon build house which I am still correcting at my own cost, and I had many failed promises to call me back about issues when I first bought my property. Once they have your money.....

Craig · 24 August 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Terrible customer service

Bought a new build almost 2 years ago and filled in our snagging list. 23 months later and they still haven't done anything about our shower that doesn't drain, and our water boiler is missing an important part meaning it breaks down and needs replacing every 6 months (they're covering the repair while we are in the 2 year period, but not installing the vital part!)Their customer service is appalling. I email them, I ring them, I speak to builders on site, and nothing gets done. My emails get ignored (except for the confirmation email to say they've received my email and will respond within the next 7 working days), my calls, if I manage to speak to someone, they promise me they will sort this out for me but nothing changes. I've been to the sales suite and they've given me contact details for specific people in the customer service team, but they ignore me too.I want to submit a complaint, but to submit a complaint you email their customer services team - the same people who are ignoring me already, I doubt sending another email will change anything! They should have a department specifically for complaints, so when you submit a complaint you get to deal with someone other than the people you're complaining about.In just over a month, we will be out of the 2 year period where they are responsible for things that break, and I feel like they're just holding on until that date when they will say that it's no longer their problem. Unfortunately for them I've documented our correspondence and will be taking this further!Buying a home is stressful enough as it is... 2 years later and I have a shower that doesn't drain and intermittent hot water, and all Linden are doing is causing me more stress and frustration.

Ffion · 23 August 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Absolutely atrocious customer service.

Absolutely atrocious customer service.If you are thinking about buying a house from them, don't! We moved in some 2 years ago into a new build and whilst the service was good whilst the sales team were on site, the Chiltern region customer service who took over once all the houses had been sold has been appalling.We are a group of 10 houses. All of us have had snag lists in excess of 100 items and 4 of us have suffered floods/water leaks through poor plumbing. In our case, the plumber clearly identified that the fault was with an incorrectly fitted pipe. We sent a letter, with photograph and statement from the plumber and yet over 3 weeks later we have not even received an acknowledgement from them (apart from their automated email response which says they will respond within 7 days). The fault happened just outside the 2 years guarantee in which they have to take responsibility and so they seem to be doing everything they can to avoid accepting any responsibility.When you phone customer service, the phone either rings out with no-one answering, goes to answer phone but you don't receive a call back or your call is answered but getting them to actually come and correct faults is a constant uphill struggle. The head of customer services seems to avoid direct customer contact, leaving it to more junior staff to deal with angry customers who seem to struggle to know where they are with getting faults fixed.Buying a house is the most expensive purchase most people will ever make and yet this company do not seem to care after taking your Mahoney and will do anything to avoid taking responsibility for the poor workmanship of some contractors they employ. We are having to have 2 of our ceilings replaced due to the incorrectly fitted pipe and 2 independent builders we have had out have said that the wrong boarding has been used to make the ceilings in the first place!I have never known such bad customer service in all the companies I have dealt with over the years and would never recommend a Linden Homes to anyone. If I could give 0 stars I would! It's the first time in my life that I have written a review of a company and I actually feel like going to the local newspapers (they are building in the local area again) and TV because the service we have had has been so appalling and I would want to warn others that their lovely new build may not be the dream home they want to believe it is.

KS · 22 August 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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U am a house owner here at Linden Home …

I am a house owner here at Linden Home. They are the worst house builders. All lies and rubish costumer service. The house is pulling apart in 1 year tome.I wish i could go back now and never had have been had to buy my home from them ever!!!!!

Vildan · 17 August 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Wow - Frosty Much?

Unbelievable that a company with such dreadful reviews would not fix these issues at ground level. Maybe even redressing those reviews so that posters can re upload them.Granted these are a small percentage of the overall sales volume, but they are there and everyone can read them. My experience was similar, yet I did not even get to the sales process. So disenchanted was I with the attitude of the Swindon management. £150,000 + over regional market value equivalent. Wow that is some uplift for a new home.Such a lack of warmth, patience or empathy ...in fact quite a hostile reception. Naturally I would not be spending money with them, let alone making myself mad with their apparent aftersales apathy. People buy from people,It seems to me they are all over first time buyers, help to buy or those who don’t do their local index research, and not so keen to deal with people who do.Despite claiming how fast their development are selling and how in demand they are, I seem to still have around 21 text messages offering me deals, discounts and offers!Wouldn't move my family on the basis of company values alone.

Debbie · 14 August 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Awful customer care

Awful customer care, terrible communication. Empty promises about after care. We have been handed from one person to the next and have had to chase every linden representative available in order to sort our "2 week" snag list. We still have outstanding jobs such as lights not working, mould on ceiling and a shower door not closing. Our experience has been upsettingly stressful.

Kat · 5 August 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Cowboy company - rubbish builds

Moved into the property 2014 and logged all the snags with the property. Leaky windows, leaky bath, leaking under the sink, no plugs, doors leaking, taps broken. Some repairs - well if you want to call them repairs - have been made but still fighting now for my replacement door from 5 weeks ago which was promised in an email. Everything is logged from day one yet they still fail to respond to complaints!! They don't even know what good customer service is - overall rubbish company and I am now escalating all issues legally and will let everyone know via social media how bad this company is including showing prospective buyers at new sites the pictures of how rubbish the work is in the properties and emails!!!

Karen · 26 June 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Automated Cold Calling no way to stop

Automated Cold Calling no way to stopAwful quality of the apartments. Automated calls continue from a hidden number without an option to unsubscribe from future messages.

Arthur · 21 June 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Where do I begin?

Used one of my parking spaces for storageFence blew down in car park and luckily I was out or it would have landed on my carLost count of defects raised (including a moving wall, knackered floor joists and entire ceilings sagging), but many are still outstanding after over a yearRecent data protection breech where my details were given to a neighbour via emailWindow pane changed with no prior appointment and only my 13 year old autistic son presentParking space not FFP as smaller than all the others and due to being in corner by high fence/wall, cannot be accessed when car park in full occupation Waterlogged garden Floor coverings damaged by contractors Missed appointmentsDire customer service/communication

Lorna · 22 April 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Purchased a new house from these …

Purchased a new house from these clowns. How they are still trading is beyond me.Poor customer servicesPoor workmanship Poor communication Now having to peruse through the courts to get the work correctedCrowd hill green site fair oak

Derek · 20 April 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Dishonest and poor quality housebuilder

We bought our first home using Help to Buy. Being a new build we expected it to be a high standard inside and out. Being a 'professional' company we expected high level of customer service and quality information. We received none of these. We had so many defects I have lost count. Wasted so many days waiting in for defects to be out right. Paid for items that were promised as part of the house and they are not to standard. House size, parking spaces and tenure type were falsely advertised and omitted. Ground rent increases but we weren't advised. But worst of all we found out 4 months after completion, that Linden Homes lied to us about the leasehold aspect. They told us the freehold was not available as nother not for profit party (college next door) owned the land our homes were built on and the freehold was not available. It has been owned since Linden Ltd since May 2015. We completed in September 2016. It was a lie the whole time. Not just us. Once I spoke to neighbours doscovered they were told exact same thing. Sold by deception. We didn't mishear. If I had this voice again I would buy or believe anything if GallifordTry trading as Linden Homes. #leaseholdscandal National Leasehold Campaign Kaleidoscopic Dunstable

Louise · 19 March 2017 · Linden Homes Cotswolds Gloucester (Quedgeley)