Linden Homes Cotswolds estate agents in Gloucester, Stonehouse and Dursley

★★★★★ 3/5

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Things are improving.

Things are improving.When this company’s top people become aware of their problems, they do to do something to improve. I’m happy to see things are improving.My experiences with different departments of this company are different. In general, the site workers and site managers are good. The Customer Care Dept. is sometimes careless. They can help for small easy things but refuse to help for something trouble. The front-line Sales people are lazy. They just try to avoid doing things to help the customers. They have no sense to improve their company reputation. I don’t say they cheat but sometimes they tell small lies to avoid doing things even that’s their responsibility to their company and to the customers.

WHT · 15 August 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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2 weeks later I've still not heard back about my offer

linden homes. bovis homes. vistry. they're all the same owners and merged into one big mess.bovis homes, vistry. they're all the same. I gave an offer for an apartment at brunel street works in canning town and it took a week of chasing to hear back with a counteroffer. Within 30 minutes I replied - this was 1 week ago. How pathetically lazy do staff need to be? and how useless are the people employed here that this is how they act when they are trying to sell a property...NOT a property they've sold and now don't care about. This is them not caring about selling the property in the first place. Talk about a red flag. If this is the pathetic level of service when selling imagine what it would be like in the aftersales.I've had to chase these clowns and no one came back to me. No one chased. No one bothered. Then 1 girl responded saying she'll chase up an answer on Monday - it's now Monday evening. I don't know who the bigger fools are - the staff or the people running it but it's clear the employees just scroll on Instagram and pass time until they can go to the pub. hands down the biggest disgrace I've come across in property and customer service

Ali · 9 August 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Dowlights become Extra if you pay LEDs

I pay extra to include LEDs, then Linden Homes/ Vistry said: (quoted as below)“As previously advised in our email a downlight is an extra and not fitted as additional light fitting.We would be unable to comment on a conversation you have had with our Sales/Site team as we were not privy to the conversation, however if you have any documentation which states you were to keep the pendant lights please forward this across to Customer care and we will look into this for you.”unquoted

WHT · 9 August 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Linden make poor business choices in using First Port!

We moved into our house in Oct 2018. We were full of praise for them getting us in so quickly with very little hassle. However, things since then have gone downhill. For one the property management company that has been used, First Port are beyond awful. Have charged us extortionate rates for very little maintenance. Two weeks after moving in the pavement slabs outside the house were broken and have never been replaced. The groundwork only seems to be a half-hearted tick box exercise and play parks never created. When called they never ring back! The house itself is what you expect from a new build with cracks emerging everywhere and doors and windows that are becoming increasingly difficult to open and close. When called to discuss this, was told this is due to the weather. Last time i checked we live in England and temperatures especially in Cornwall move very little. Poor!Linden, you should be ashamed.

Sophie · 30 July 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Linden Homes made our experience awful

Linden Homes offered to buy our house when our chain fell through to complete the chain. It was discussed with us as an easy option and we decided to go with it. From the start it was just a terrible experience. They never communicated anything with us, they were unhelpful when we tried to contact them and it felt like they did everything they could to make the process more stressful.They messed us around the whole way through and made the process last longer than it should have done. Even on the day of exchange they suddenly disclosed new information which meant exchange had to be delayed further. if they offer to help you out by buying your house please think carefully before saying yes

Jackson · 28 July 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 5/5

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Bought a house on kirkleatham Green

Bought a house on kirkleatham Green, very happy with everything Ben was really helpful and any snagging issues we had Karl sorted straight away.

Hannah · 20 July 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 5/5

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Kirkletham Green

Absolutely delighted with our new build home on the Kirkleatham Green Estate.Ben was more than helpful from the start to completion. We had a couple of the normal stresses but Ben seen us through it. We have been in the new home just over a week and already it feels like home, and we made the right choice.Like to give a mention Karl and Michael the site managers ,who have been fantastic with a couple of snagg issues that got dealt with promptly. very pleasant and approachable guys .Heres to watching the site grow and prosper.Darren &Lynsey

Darren · 16 July 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 5/5

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Delighted

So delighted with our new home in Kirkleatham Green. Our sales executive Ben at Linden Homes could not have been more helpful, patient, and supportive during the entire process. The house is brilliant. A few minor problems with flooring but the on-site team are quick responding to any issues and were here in less than 24 hours. Advised to keep a snagging list, however, we have not come across many 14 days in which is great. We are very pleased we chose Linden Homes. We have visited a lot of other new build sites during our search for our first home and Linden stood out the most. We love our quirky townhouse!

Abbey · 16 July 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Hanstead Park

Hanstead Park - Bricket Wood now owned by Bovis Vistry. Still ongoing problems and issues with quite a few houses on the development. Trying to get snagging sorted is a nightmare email customer services to wait weeks to get anything sorted - or is that proving how many properties have snagging issues that they can't cope with the problems. Seriously need to sort out existing problems before selling anymore houses on this development. if buying here make sure you get a professional snagger or a good tradesman that knows what to look for. Take this as a warning !!!

Hannah · 11 July 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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worst houses you can meet in your life

worst houses you can meet in your lifeunfinishedcracked wallsproblems with their helpnoisy estatethey don't do it on timeI do not recommendif you want to buy a houseThink 10 times !!!!!

Mich · 9 July 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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The worst company and people I have ever dealt with

If there was a button for no stars I would press it. These people are horrible don't deal with them. They don't care about people they just care about taking your money.

Julie · 4 July 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Very little care for customers and their experience

Some very poor finishing on our London flat exacerbated by sub-standard work to address way too many snagging issues. Months waiting for problems in communal areas to be resolved (still waiting). A meeting to discuss outstanding problems diarised at the convenience of and by their SMT not attended. No explanation or apology and four follow up messages (email and phone) about the missed meeting completely ignored. A company which seems to care very little about its customers and their experience.

Kieron · 30 June 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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If I could give a minus I would

If I could give a minus I would! I’m a resident of Methuen Drive we’ve had nothing trouble with Linden and Quinn developments and yesterday to put the icing on the cake a neighbour was punched to the ground in an unprovoked attack by two builders for unloading his shopping outside his home

Alison · 27 June 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 2/5

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Look out for details and their Partnership with FIRST PORT

Homes are nice looking but look out for the details that are rushed and scratched windows which you may only see when the windows have been cleaned (they take no responsibility) Many of their workers do surface jobs ( I found rubbish behind floor boards ie. empty cans/silicone tubes). One of the building managers however, was great and tried to help as much as possible to individual flats as he acknowledged some issues, but seems the HQ is far off and disconnected to their buyers.Another reason to consider buying from Linden, is their partnership with FIRST PORT management firm. I suggest you read the comments about First Port and note what you sign on when purchasing as they will send you invoices for little things without explaining what it is and suddenly paying almost double of what you signed up for. It is a nightmare to deal with and not worth the hassle of expensive service charges where you are better doing everything yourself with your neighbors.

Cathrine · 27 June 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Selling dreams, delivering nightmares.

I wish I had read reviews from here before I went ahead and purchased from these fraudsters. Lets start at the beginning...Between Lockdown 1 and 2 last year (2020 for anyone living on a different planet for the past 2 years), my wife and I decided to take advantage of the Stamp Duty freeze and 'Trade Up'. We also took advantage of the Part Ex options available at the time, thinking it was a good option and to have all our selling fees paid for an added bonus. We viewed on the Millwood Park development in Hailsham, East Sussex and plumped for the 4 Bed Detached Penshurst, a beautiful looking show house and a plot that was nearly finished. We asked for nothing in addition, we didnt want any upgrades, nothing special, the extra space for us was like fulfilling a dream. Fast forwarding through the 4 months from when we placed our deposit to completion: a member of the sales team that was openly racist, questioning why religions (other than her own) were complaining about religious festivals having to be cancelled due to Covid restrictions; the same member deflecting questions by suggesting we got a good deal and we should feel grateful; the same member not informing us of hidden fees uncovered by our solicitor; the same member on the day of completion that blamed us for the hold up in handing over the keys because monies were not showing in the developers accounts; the same member that ruined 'moving day' for us and the same member that wrote down an incorrect emergency contact number, which we did need. The first 2 weeks were fine, busy and exciting, but fine. We noted some snags and fed them back, but whilst trying to work full time from home and unpack and sort everything out the snagging list would be an evolving piece, we agreed with the site team. After a coupe of weeks and one week before Christmas I might add, my wife and I noticed rain water running down the inside of the living rooms bay window. Within seconds the heavens literally opened up through our bay window roof, it was literally raining inside our home. We sourced towels and bowls and buckets but it was pointless, as fast as we were trying to soak up the rain water, the faster it was coming in. We seeked the emergency contact details and yep, it had been handed over incorrectly. Quickly jumping on a Google search we managed, after about 10 attempts through various contacts, to get through to someone. We were then told that this was not a problem for Linden but us and we should contact our insurance company. We are fully aware of the guarantees that come with a new build so we shut away the nightmare that was happening in the living room and door stopped the Sales and Marketing suite the following morning. Fortunately the non helpful individual we had been dealing with was off on this particular Sunday and her associate was very helpful. She arranged for the site manager to come and see us first thing the following morning, best she could do as it was a Sunday and apparently emergencies aren't covered on this day! Monday morning the site manager came round and agreed it was unacceptable and he would get it sorted. Fast forward through the next 5 months, the bay window roof was repaired 5 times before eventually being fitted with a new man made roof, replacing the old PVC pre made thing (apologies I dont know what the technical term is for these). So we had no access to our brand new living room for 5 months, we had a gaping hole in our property for 5 months letting in the cold and the rain. Throughout this period I'm afraid communications with the site team became quite strained. There appeared to be no rush to get the repairs done and the best assurances we were given was 'keep your fingers crossed'. Through our first 6 months of living in our new home, we have had trades in and out of our property 127 times and counting. More recently we have had a Gas Hob condemned by the manufacturer as it was leaking gas (an issue we will never know whos responsibility it is), an oven that was not wired in correct, a leaky mains gas pipe and a kitchen we have had to replace as it didnt fit which led to units being moved and wall units falling off the wall. When we eventually made our way into the garden we had an infestation of Leather Jackets, which we suspect was brought in by the turf manufacturer as many others on the development have the same issue. We have a retaining wall with a fence on top of it, standing 12 feet above ground level with no fence posts inserted into the ground just simply attached to the retaining wall half way up, so dangerous we have had to report it to the local council as a dangerous structure. The turf in the garden has been laid directly on top of building rubble, with no soil and we have no drainage leaving the garden unusable. If you have a choice, avoid buying from Linden Homes / The Vistry Group at all costs.

John · 21 June 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Unkept sites

I had called to try and book an appointment at the Salisbury development, was promised a call back 2 times, never materialised. So myself and husband took a drive out to the estate to have a look. We drove round the entire estate and it was awful, overgrown with weeds growing through cracks in the roads, on peoples drives and pathways. I initially thought someone had thrown paint over some of the doors, however it transpired the paint on the front doors to new builds was peeling off.If the developers don’t care about keeping the site looking it’s best to sell properties, then I feel they certainly don’t deserve my or others peoples business.I haven’t even seen inside one of these properties, and I certainly won’t be going back to view even if they did ever manage to pick up a phone to return my call.

Fi · 20 June 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Awful builders and customer service

We bought our house two and half years ago. We had the usual snagging problems but in the last 3 months we noticed mould in the utility room and downstairs toilet. A plumber initially thought it was a problem with the toilet and how it was installed. However, after much investigation work it turns out it is to do with the waste pipe for the washing machine which is 3 foot underground. When Lindens built the house, the pipe wasn’t installed correct and has caused a slow leak. This leak has gone into the skirting boards downstairs, the stud wall in the kitchen and underneath the flooring. We’ve spoke to Lindens but their response is that as it’s over two years ago, it’s nothing to do with them. Despite the fact that the report confirms that this has been ongoing since we moved in for it to cause the amount of damage it has. Lindens advice is phone NHBC but they say it’s Lindens error and to speak to them! This has forced us to go through our insurance company who are rectifying it but also taking legal action against Lindens. We need to have all the flooring downstairs taken up, a trench dug in the kitchen to reach the pipe work. A stud wall taken down, skirting boards replaced and downstairs toilet removed and replaced. This problem is just unique to us (it appears). However, the state they have left the site in affects everyone on the estate. The last house was built two years ago. It took 18 months after that the surface the road. There is still the roadwork signs, comes, metal fences and a skip on the estate. It’s just an eyesore when you drive onto the road. The customer service team need some training in empathy, understanding and how to speak to customers. You think they would be so sick of the complaints that they would change, but obviously not!!

Michelle · 18 June 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Customer service disgraceful

We bought our Linden home eight years ago. We have had no end of problems. The customer service we received was disgraceful and has not improved. When we moved in we had to have our stairs replaced, our master bedroom floor strengthened as the ceiling in the lounge was bowing, cracked shower tray replaced and much more. It took us two years of fighting & perseverance to get them to do the work. Even though you get two years guarantee for snagging & 10 years builders warranty. After all that they have returned to complete the site with phase 2 & 3. The shoddy workmanship has returned. They have put a fence up behind our property on top of our fence leaving about 1/2ft- 1ft gap between the fences for vermin to nest in and if a ball goes over the fence it is gone forever & you are left with children screaming about their toys. When they put up this fence the landscaper chopped the top of our wall down. Causing a very near miss to me & my family. We complained to site managers and was promised it would be repaired. 15 weeks later the wall still is not repaired. After numerous reminders my husband as decided to get quotes & get the job done himself and invoice Linden homes direct. It has been a very stressful time living here and with all the building works & no end of problems. I feel we have been very understanding, but also feel they have been very unfair. Safe to say once the building is over we will be putting our house up for sale & will not look back.

Leanne · 17 June 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 5/5

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5 Star company & Sales Executives.

Delighted with our new home in Kirkleatham, our sales Executive Danielle was very informative with the whole process and couldn’t of been more helpful we would not hesitate in recommending Linden homes & first class sales staff.

Mary · 16 June 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 5/5

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So glad I picked Linden

The team at Linden have been friendly, knowledgeable and supportive during the entire process. I experienced a lot of delays selling my previous property but Linden have been extremely understanding and patient. My main contact, Danielle has been an absolute rock, she explained the process in detail, helped me select my fittings and kept me calm when I was stressed about the sale of my last property. The house is wonderful, obviously there a a few minor snagging issues but that is to be expected when you buy a new build. The on site team are really quick to responding to any issues I've had, for example, my garage door was not latching correctly and they were here in less than 24 hours to fix it. I'm so glad I chose to go with Linden, I'd visited a lot of new builds before I made my decision and they are by far the most friendly and organised.

Rebecca · 16 June 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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WORST HOUSE DEVELOPER IN THE COUNTRY

We echo all the negative comments about this appalling company. We bought a house over 3 years ago and had more than 200 snags. Our house was full of mud when we moved in on Christmas Eve 2017. They installed our boiler in the wrong place, installed a toilet pan in the wrong place and the list went on. We are still waiting for the last of the snags to be sorted including our drive which developed a sink hole in it 6 months after moving in. It was so say repaired and we now have several small ponds on our drive when it rains. Still waiting for it to be sorted 2 years later. Furthermore the Outside spaces have been left in an appalling condition and passed on to a management company to maintain. We are now paying this company to maintain stone, mud and weeds. Linden Homes, Vistry or whatever you call yourselves now you should be ashamed of yourselves and I would urge anyone not to buy a house from this appalling company.

Lynton · 12 June 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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Appalling customer service!

Bought our house off plan after seeing show home. Great design so we loved it however. Quality is appalling, issues run into the pages of snags. Issues continue to pile up particular quality of build and longevity of the house. Keen to build as quickly as they can and cut all corners including handing over the land and estate to a management company before it is ready. We end up paying for maintenance of land that is not ready. All this was after the house was built wrong, not to plan… alarm should have rung but you believe they are actually able to build houses as that’s their sole purpose!

Jon · 11 June 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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‼️ DO NOT BUY FROM THIS COMPANY ‼️

DO NOT BUY FROM THIS COMPANY!!!! They miss sold us our property!! We moved into our linden homes house 3 years ago now, paid full price and was sold a house with sole access to our drive, we had over 200 snag issues on the house including structural brickwork issues. So Lindens agreed to pass us the access road to our drive in compensation for all of the problems, 2 years down the line they have inserted a gate onto our neighbours property creating what was sold to us as sole access into a communal access which means we get frequently blocked in or out of our drive daily and creating a whole world of problems for us! We explained to lindens that not only if this very frustrating but this is dangerous for us as our daughter suffers with life threatening seizures so we need clear access at all times! As usual they just don’t care at all!! They have now backed out on their deal with us, haven’t completed any of our snag issues, this was supposed to be our forever home and they have left us with a drive that we are blocked into daily, and a house that is falling apart, we are living in complete misery! Even after legal action they are still refusing to fix the issues they have created,Customer service is shocking And the salesman are liars! All this company cares about is your money!

Holly · 9 June 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)

★★★★★ 1/5

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If you have had a leak in your roof and…

If you have had a leak in your roof and you have NHBC cover for your Linden Home, contact the NHBC. A roof is structural. They will require copies of all your correspondence with Linden Homes with regards to the leak, and you chasing them. Tell them you would like someone else to fix it. Good luck.

Larry · 8 June 2021 · Linden Homes Cotswolds Gloucester (Quedgeley)