Let It estate agents in Kettering and Wellingborough

We have never have had an applicant with this name apply to our office nor have we had a complaint to this effect. If you would be good enough to contact me , I am the proprietor, I will investigate your claims. Mark Hurd

Dear Mr Mansoor, I am the owner of Let It! and your comments are unfair and in the main untrue. 1) Our reference fees are in line with many other agents in town. You do not seem to have conducted a thorough survey in making this assertion. Your quote regarding the cost of the Endsleigh check is again inaccurate. You also omitted to mention that you are told that the application fee covers all of the administration of your application and not solely the reference checks (please check the holding form given to you from the outset). 2) The reason we delayed the second viewing was because despite being repeatedly chased with little response there was a long delay incompleting the reference forms. We were concerned therefore that you were not serious about taking the property. We encounter lots of people who do not proceed even after paying their reference fee, it appeared that you might be one of them given the inordinate delay in completing your form. 3) Again this is unfair and untrue. Regarding the PAT testing fee, we do not charge this to tenants. You were told in this instance that the landlord was going to remove a number of smaller electrical items but that if you were willing to pay for a PAT test on them he would leave them at the property for your use. In the end the landlord agreed to pay for the PAT test himself. I do not understand why you have chosen to misrepresent matters in this way. Regarding the inventory fee this is made plain on the initial documentation you would have received when you first applied for the property. I will call you tomorrow because we too are now having doubts about whether you are the right tenant for this landlord and for our agency. I hope it is simply a case of a series of substantial but genuine misunderstandings on your part. Yours Sincerely, Mark Hurd