Trusted Agent profile
★★★★★
659 reviews across 2 offices and 3 platforms
Lang Town & Country has two offices, all in Plymouth. Together they have 659 reviews on three platforms, rated 4.8 out of 5 overall.
505
Reviews on Google
All 2 offices
55
Reviews on Facebook
All 2 offices
99
Reviews on Trustpilot
Business-wide
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Lang Town & Country's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Lang Town & Country, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotFantastic service
Plymstock office were amazing looking after our recent house sale. We had lots of viewings and were provided with feedback. The offers were dealt with and we were delighted with the final sale figure. Holly was so patient helping us through the process and even helped chase our purchase through. Highly recommend
4/5
GoogleGemma has been great to work with from the first viewing, which proved to be the only one we needed to convince us this was the property we wanted to retire to! Appreciate the professional and friendly approach, assessing when to be pro-active & liasing and when to give space Able to translate our context and needs to each other, Gemma and the team were supportive for a sale that was transacted over a distance. Thanks very much.
Thanks for taking the time to write such a lovely review, is there any particular reason we didn’t get 5 stars as that the service we expect to deliver ⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotWe have used lang town and country for…
We have used lang town and country for both business and personal house sales over the last 10 years and they truly are the most reliable professional estate agent in Plymouth. They go above and beyond throughout the entire process from the first initial appraisal right up to the day of completion, thank you!
5/5
TrustpilotSuperb, proffesional, can do attitude !!
From me enquiring about the property, through the viewing, assistance and guidance with the documentation completion via the easy to follow online app i received full transparent and helpful advice, guidance and very proffesional service. Nothing was too much trouble at all. The whole team that i occasionally dealty with on the phone was brilliant, Christene that showed me the property aswell as net met upon getting the keys was throughout the process open, proffesional and very helpful. I can recomend Lang town and country as the whole team i dealt with does go above and beyond.Thank you so much
5/5
GoogleWe all know that moving home is one of life's stressors. I found the team at Lang selling my house very helpful and communication was great. I also viewed some properties with Lang and received the same service. Questions and queries answered promptly and calls returned without fault. This all made for considerably less stress on my part knowing that Lang were chasing things on my behalf when dates with solicitors started to be discussed. I would recommend the team at Lang and would use them in the future. Thank you very much Plymstock team *****
Glad to help Kerri and thanks for taking the time to write such a lovely review ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleWe’ve had the pleasure of working with Lang Town and Country Lettings team as a maintenance provider, and they truly make the process seamless. Their team is organized, responsive, and always professional, which makes coordinating maintenance work efficient and straightforward. They consistently go above and beyond for both property owners and tenants, offering a high standard of service. It’s been fantastic to work alongside such a dedicated agency, and we highly recommend them to anyone looking for reliable property management and letting services!
Thanks for taking the time to write a review Ryan ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleLang Town and Country were a fantastic estate agent to deal with from start to finish, and far out shone all other agents I interacted with throughout my long and drawn out sale and purchase process. Every member of their staff were professional, friendly and respectful. Their processes were swift, efficient and proactive. I never had to chase them once, for anything. They got my purchase transaction over the line very promptly, a very different experience than I'd had with another agent on a property purchase that fell through (and that I lost money on). Overall a much better experience than I'd had with multiple other agents during my 12 month journey. I wish I'd also sold with them and absolutely would go to them if I ever decide to sell in future. They even gave me a welcome gift and house warming card which was the icing on the cake of a great experience. Thank you to all at Lang Town and Country. 😊
What a lovely review and thank you for taking the time to write it Gemma. Hope you settle in to your new home. ⭐⭐⭐⭐⭐
5/5
GoogleWe were very pleased with the service from Lang Town & Country, particular mention of Josh, who was always very good with our queries and showing prospective buyers around
Thanks for the 5* review John ⭐⭐⭐⭐⭐
5/5
GoogleVery easy to work with this business, amazing team, allways there to offer support. We love working with the team and provide them with high cleaning standards. Also their properties are stunning! 👀 …
Hi Andrea thank you so much for your 5 star review we really appreciate it ! ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleShawnie and the rest of the lettings team were great! Its my first time renting out an apartment and everyone was great at walking me through the process, answering my silly questions and making it effortless from start to finish - couldn’t recommend enough
Thank you so much James for your review! ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleWe highly recommend Lang who sold our property for us. Natalie is very personable and friendly and really listened to us. We had an excellent service from start to finish from all of the staff, who always listened and answered our queries. We have no hesitation in recommending them. Thank you to all the team.
Thank you for the lovely review and kind words Karen. We will pass on your thanks to Natalie as well. ⭐⭐⭐⭐⭐
1/5
GoogleOur experience with Lang Town & Country (Plymouth) has been extremely challenging. After moving out of one of their managed properties, we were presented with an unjustified list of deposit deductions, including a £180 charge for a "finish clean," despite having left the property in good condition after a thorough two-day clean. It became evident that they had no intention of being fair and reasonable in their approach. They even tried to charge us for carpet cleaning that hadn’t been done prior to our tenancy and for curtain stains caused by a leaky radiator, a maintenance issue we had reported and that was never properly addressed during our tenancy. Even after we raised valid concerns, we were met with dismissive responses and veiled threats about renegotiating other costs if we dared to dispute. It was only after taking the case to the Tenancy Deposit Scheme (TDS) that our entire deposit was returned. This outcome clearly shows that their claims were unreasonable from the start. If you're considering renting through Lang Town & Country, be prepared for a stressful end-of-tenancy process, inflated charges, and poor maintenance service. They will happily make you pay for their shortcomings. I cannot recommend this agency and would advise others to be cautious when dealing with them.
Dear Owen, Thank you for your review. Following on from your partner, Jessica Blackwell's review a couple of weeks ago, I am sorry to hear that you found the end of tenancy process extremely difficult this was certainly not our intention. We had correspondence on an occasion, and I did advise you that had you bought this to my attention I would have looked into this for you. Since the end of your tenancy, we have implemented further training with our team to ensure that tenants are advised clearly about the move out process. We really appreciate your feedback and take all what you have said on board. We wish you all the best in your new home. Kind regards Claire
5/5
GoogleClaire was extremely helpful and informative in helping me navigate the letting process from a landlord's perspective. Many thanks Claire
Thanks for taking the time to write such a lovely review Julie, we really appreciate it ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleMy experience so far has been very good. Good approach to customers and am satisfied with the service rendered. The house location is on point.
Thanks for the review Monday ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleWhether buying or acting as a lettings agent, my experiences with Lang have always been good. A top team for Plymouth.
Thank you James for your positive review. We really appreciate it ! ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleWe moved into a property within 3 weeks. The lettings team in Plymouth were amazing, quick reply to emails and made ammendments within minutes. Really cannot thank them enough. Christine and Claire thank you you made it so easy and stress free.
Thank you Simon for this lovely review. The team work very hard to try to look after all of our clients so 5 star reviews like this make it all worth it.
1/5
GoogleMy experience with Lang Town & Country has been both stressful & traumatic. Considering I entered into a tenancy contract which had been advertised as a long term let, only to be told 4 months in that the Landlord was selling the property. I was given 8 weeks to move out. Understandably this is out of Langtown & Country's hands. However, they chose to make the end-of-tenancy process extremely difficult. I spent an entire weekend cleaning the property only to be told a few weeks later that they intended on deducting £390 from my deposit for various different things. I contested the charges & they agreed these were unfair (Interesting that they would have happily deducted even more money had I not disputed this). However, they still attempted to deduct £180 on a cleaning fee with the main point of contention being "dust". After many emails back & forth, I concluded that we would not find a solution and I took my dispute to the Tenancy Deposit Scheme and won the case. Below is a direct quote from the impartial TDS officer. "A landlord is not entitled to betterment and must allow for fair wear and tear, although the latter does not apply to cleaning. The check-out report has been completed on the 3 June 2024; The information that I have been provided with states that the tenancy ended on the 9 May 2024. As the check-out report was completed almost a month after the tenancy ended and the invoice forwarded shows a clean done a few weeks after that, I no longer find them to be a reliable report of the standard of cleanliness of the property at the end of the tenancy. Based on the evidence, I am unable to make an award to the landlord." Be cautious if you decide to rent through Lang Town & Country. In a rental market where honest tenants, who pay their rent on time, are already burdened with high costs, it’s expected that letting agents provide fair service and support. Unfortunately, this was not my experience. Lang Town & Country attempted to unfairly charge additional fees, even after asking me to leave just four months into what was marketed as a long-term let. Instead of offering protection and transparency, they seemed more focused on extracting as much money as possible.
Dear Jessica, Thank you for tour review. When the property was taken on the owner informed us that the property was for long term rental. Unfortunately, during your tenancy the owner's circumstances changed and they had to place the property on the sales market. I am sorry to hear that you found the end of tenancy process extremely difficult this was certainly not our intention. We had correspondence on an occasion, and I did advise you that had you bought this to my attention I would have looked into this for you. Since the end of your tenancy, we have implemented further training with our team to ensure that tenants are advised clearly about the move out process. We really appreciate your feedback and take all what you have said on board. We wish you all the best in your new home. Kind regards Claire
5/5
GoogleSome years ago I had a chance to buy a house through Lang Town and our experience was very good. So, this year, we decided to sell the house through them and their job was simply outstanding in all aspects. We are particularly impressed by the quality of the support that Gemma McCormick gave us. She was amazing, she went above and beyond to help us. If you are looking for a state agency to sell your home I cannot recommend them enough!
What a lovely review. Thanks Monica I know Gemma worked so hard to make this happen and good look with your relocation
1/5
TrustpilotVery bad experience as a tenant
My experience with Lang Town & Country has been both stressful & traumatic. Considering I entered into a tenancy contract which had been advertised as a long term let, only to be told 4 months in that the Landlord was selling the property. I was given 8 weeks to move out. Understandably this is out of Langtown & Country's hands. However, they chose to make the end-of-tenancy process extremely difficult. I spent an entire weekend cleaning the property only to be told a few weeks later that they intended on deducting £390 from my deposit for various different things. I contested the charges & they agreed these were unfair (Interesting that they would have happily deducted even more money had I not disputed this). However, they still attempted to deduct £180 on a cleaning fee with the main point of contention being "dust".After many emails back & forth, I concluded that we would not find a solution and I took my dispute to the Tenancy Deposit Scheme and won the case. Below is a direct quote from the impartial TDS officer. "A landlord is not entitled to betterment and must allow for fair wear and tear, although the latter does not apply to cleaning. The check-out report has been completed on the 3 June 2024; The information that I have been provided with states that the tenancy ended on the 9 May 2024. As the check-out report was completed almost a month after the tenancy ended and the invoice forwarded shows a clean done a few weeks after that, I no longer find them to be a reliable report of the standard of cleanliness of the property at the end of the tenancy. Based on the evidence, I am unable to make an award to the landlord."Be cautious if you decide to rent through Lang Town & Country. In a rental market where honest tenants, who pay their rent on time, are already burdened with high costs, it’s expected that letting agents provide fair service and support. Unfortunately, this was not my experience. Lang Town & Country attempted to unfairly charge additional fees, even after asking me to leave just four months into what was marketed as a long-term let. Instead of offering protection and transparency, they seemed more focused on extracting as much money as possible.
1/5
TrustpilotAvoid this letting agency!
Our experience with Lang Town & Country (Plymouth) has been extremely challenging. After moving out of one of their managed properties, we were presented with an unjustified list of deposit deductions, including a £180 charge for a "finish clean," despite having left the property in good condition after a thorough two-day clean. It became evident that they had no intention of being fair and reasonable in their approach. They even tried to charge us for carpet cleaning that hadn’t been done prior to our tenancy and for curtain stains caused by a leaky radiator, a maintenance issue we had reported and that was never properly addressed during our tenancy.Even after we raised valid concerns, we were met with dismissive responses and veiled threats about renegotiating other costs if we dared to dispute. It was only after taking the case to the Tenancy Deposit Scheme (TDS) that we were vindicated, and our entire deposit was returned. This outcome clearly shows that their claims were unreasonable from the start.If you're considering renting through Lang Town & Country, be prepared for a stressful end-of-tenancy process, inflated charges, and poor maintenance service. They will happily make you pay for their shortcomings. I cannot recommend this agency and would advise others to be cautious when dealing with them.More to the point that we had to expend a load of effort dealing with Langtown and Country, and reducing ourselves to the petty level they go to, to squeeze money out of tenants.
5/5
GoogleGreat team, very professional and supportive throughout the (lengthy) process. Highly recommended
Thank you for the great review Iain.
5/5
GoogleI asked several people which estate agent was best and they all said Lang Town and Country. Phil and James were amazing and it was pretty smooth really. Thanks so much 😃
Thank you so much Philip for the great review. Good luck with your move.
5/5
GoogleRating only, no written review.
Thanks for the 5 stars Robert ⭐️⭐️⭐️⭐️⭐️
5/5
GooglePaul and his team provided an excellent service with a ale secured in quick time and keeping us regulalrly updated.
Thank you Kevin, firstly for trusting us to sell the property for you and for taking the time to leave this review. ⭐⭐⭐⭐⭐
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Land & New Homes has the most, with 379 reviews rated 4.8 out of 5, followed by Plymstock with 350.
The two Lang Town & Country offices, by town:
Yes. In The Trusted Agent 2026 awards, Plymouth won Trusted Agent.
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