Trusted Agent profile
★★★★★
287 reviews across 2 offices and 2 platforms
Lanes has two offices, in Cheshunt and Hertford. Together they have 287 reviews on two platforms, rated 4.8 out of 5 overall.
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Lanes's two offices, most reviewed first. Each has its own page.
Showing 283 reviews on Google only. Show every review
5/5
GoogleLanes have been excellent from the start in helping us settle into our new home. Ellie has been great. Easy to approach and communicate with and overall really helpful. What can be a stressful process for the majority has been made to be a simple and stress-free process for my partner and I. Couldnt recommend Lanes and Ellie enough.
5/5
GoogleI recently had the pleasure of working with Lanes Estate Agents in Hertford when I was searching for a new apartment, and I must say that my experience has been nothing short of exceptional. From the very beginning, Ellie, my dedicated agent, has provided me with unwavering support and guidance throughout the entire process. Ellie's professionalism and commitment to ensuring that I found the perfect place to call home truly set this agency apart. Even after the move, Ellie continues to go above and beyond to make sure that I am settling in comfortably and that all my needs are being met. The level of care and attention to detail exhibited by this estate agency is truly commendable. I would highly recommend their services to anyone in search of a smooth and stress-free property transition. Thank you to Ellie and the entire team for their outstanding support and exemplary service.
5/5
GoogleI highly recommend Ellie Mahoney from Lanes to anyone looking to rent a house. Ellie was an absolute pleasure to work with, making the entire rental process smooth and stress-free. Her expertise, professionalism, and friendly demeanor made me feel confident and supported throughout. She took the time to understand my needs and preferences, showing me properties that perfectly fit my criteria. Ellie's communication skills are top-notch, always keeping me informed and up-to-date on every step of the process. If you're looking for a reliable and knowledgeable agent who genuinely cares about her clients, look no further than Ellie. Five stars and thank you, Ellie, for your exceptional service!"
5/5
GoogleAbsolutely fantastic from the team in Lanes hertford! Kevin was a huge help in chasing the chain. Great Service and would highly recommend. Thank you all again!
5/5
GooglePurchased a property with a vendor I knew but through lanes, it was not the easiest purchase some of which came to the vendor, however Lanes made it SO MUCH easier and helped hugley push the purchase through and always at the other end of the phone for me! Would definitely recommend!
5/5
GoogleTyne dealt with the viewings and also negotiation of the sale of my property with the purchaser and couldn’t have asked for better person to deal with it all also not forgetting everyone else at lanes I have dealt with. the team at lanes in Hertford have been amazing!! Would highly recommend!!
5/5
GoogleGreat agent. Effective and tenacious. Kept the whole chain together. Went above and beyond to help with the purchase. Work hard, are friendly and approachable. I'll miss speaking to them once we complete next week.
5/5
GoogleReally great service from Kevin and the team. There were some outstanding documents from another party in the chain and their solicitors were not being helpful but Kevin was very persistent with his chasing and managed to get the issue resolved and everything went smoothly. Good communication throughout and all went well on move day.
5/5
GoogleWe just used Lanes to sell our flat, superb from start to finish. Made what should be a stressful situation very smooth. They were on board from the very beginning to end, chasing solicitors etc which made it alot smoother, communication great too. Thanks Lanes and see you on completion day!!!! Would use them again!
5/5
GoogleI recently moved 400 miles to west Cornwall and it was possibly the most stressful thing I've done. Being able to leave the sale of my house to Lanes while I moved definitely relived some of that stress. Kev and his team were great, professional, knowledgeable and reassuring throughout the whole process which had a few holdups along the way. Always ready with an update and making sure myself and my buyers were on the same page and ready to exchange as soon as everyone was happy. I could recommend Lanes enough.
4/5
GoogleHelpful and friendly staff, made our selling and buying as stress free as possible.
1/5
GoogleUnprofessional agent. I had a really awful experience buying a property through Lanes estate agents in Hertford. Their staff are not trained properly, their way of working is by harassing and bullying the client. I purchased a property in Hertford in December and by January, I was being emailed every week asking to exchange by the end of the month. In the UK, the standard timeline between viewing a property and putting an offer in to completion is 3 months, sometimes it can be longer depending on the chain. The family I was buying from were hoping to purchase a new build that Lanes were managing, so I was pressurized constantly and threatened repeatedly by their staff that if I didn't complete by a certain date, they'd relist their property. I'd like to reiterate there was no break down of the chain on my side, my buyer of my property just had a slight delay in receiving her funds, but it was all under control. In March, when my solicitor had repeatedly informed Lanes that we would not be holding anything up with the sale, Lanes decided to inform the vendor that my side of the chain had fallen through and it resulted in the vendor relisting the property I wanted to buy. After complaining on the phone to Lanes, I was dealt with so poorly, this agent has no clue about customer service and I would highly avoid selling or purchasing through them! I will never go near them again.
5/5
GoogleI can't praise Lanes Lettings enough. From start to finish Paul helped us navigate the process of finding new tenants. Nothing was too much trouble. I feel happy knowing that Paul and his team will manage and look after the property, taking any stress off our shoulders. Great company and team.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat service and support throughout the buying process from all the new homes sales team at Lanes Hertford.
5/5
GoogleVery pleased with the service excellent help from Mark at Hertford and Ed at Cheshunt highly recommend them
5/5
GoogleVery professional. Team always responsive and very helpful and friendly. Will most certainly recommend them!
Thanks very much for your great feedback
5/5
GoogleAmazing service provided by Lanes from start to finish when I was selling my house. Ed was professional, friendly, efficient and knowledgeable. He kept me informed and updated throughout the whole process. Absolutely fantastic!
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleAndy and Theo always happy to help
5/5
GoogleThe best agency! they are really helpful I would 100% recommend it
5/5
GoogleVery professional. Team always responsive and very helpful and friendly. Will most certainly recommend them!
Thanks very much for your great feedback
5/5
GoogleFantastic service provided by lanes. Ed and co were super helpful and made everything very easy.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cheshunt has the most, with 223 reviews rated 4.8 out of 5, followed by Hertford with 67.
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