Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 2/5
GoogleAgent showing us the property couldn't tell us any details of what we asked; "that will show up in the survey," was the typical response.
How about some professional pride?NegativeProfessionalism
Andoni · 28 August 2021 · Lane and Bennetts Letchworth Garden City
Agent replied · 27 August 2024
Having reviewed your comments, which we take very seriously, we have been unable to connect it with any appointments or properties with your name. Please do get in touch to discuss which property you viewed and the date we will review the situation. As many of our clients will testify we ensure a high degree of professionalism in our dealings and are part of the Ombudsman scheme and our thorough training is approved by Trading Standards. We look forward to hearing from you.
★★★★★ 5/5
GooglePatricia and the team at Lane and Bennetts were very helpful during our house purchase. Despite several hiccups along the way caused by solicitors and the chain breaking, the process was smooth and relatively stress free thanks to their professionalism and responsiveness.PositiveResponsiveness, Professionalism
Kavita · 28 August 2021 · Lane and Bennetts Letchworth Garden City
★★★★★ 5/5
GoogleThe team at lane and Bennett’s went above and beyond to sell my house. I felt at ease the whole way through the process and was updated as soon as any news came in regarding my property. I’d highly recommend and wouldn’t go anywhere else again when I come to listing my next property.PositiveProfessionalism
Ryan · 28 August 2021 · Lane and Bennetts Letchworth Garden City
★★★★★ 5/5
GoogleWe were very much impressed with Lane and Bennetts. They were professional and from the very first day that we viewed the property with them that we now own, they were lovely. Very friendly, very professional. They always had a nice disposition on the phone. This makes a difference in business.
WE would certainly recommend them to anyone that needs an estate agents.PositiveResponsiveness, Quality, Professionalism, Value
Mary · 28 August 2021 · Lane and Bennetts Letchworth Garden City
★★★★★ 4/5
GoogleRating only, no written review.
Jason · 14 April 2021 · Lane and Bennetts Langford
★★★★★ 5/5
GoogleVery helpful, genuine and experienced advice. Thank you.
Karen · 14 April 2021 · Lane and Bennetts Langford
★★★★★ 5/5
GoogleRating only, no written review.
Andy · 28 August 2020 · Lane and Bennetts Letchworth Garden City
★★★★★ 2/5
GoogleUsed there interactive window search but no one felt like getting back to me when I requested details...
Darren · 28 August 2020 · Lane and Bennetts Letchworth Garden City
Agent replied · 27 August 2024
Dear Darren,
Thank you for contacting us, and leaving us your review on Saturday evening. We are very sorry that your contact with our interactive window display has not reached us.
We are speaking with the technical team to iron out the fault, but in the meantime please don't dont hesitate to contact us by telephone (01462 67100) or email : Letchworth@laneand bennetts.co.uk to let us know your specific requirements, and we will be glad to help.
Kind regards
Michael Delaney
Director.
★★★★★ 5/5
GoogleThank you Patricia and the whole team for the extraordinary work and making everything so easy for us especially during these difficult times. Because of you we have managed to move in less then 2 months ♥️
Delia · 28 August 2020 · Lane and Bennetts Letchworth Garden City
★★★★★ 5/5
GoogleEstate Agency how it should be. We purchased a property in February 2020 through Lane & Bennetts. All of the team were highly professional and a real pleasure to deal with. They understand in detail how to make a transaction as smooth as possible, always ready to offer advice and work hard to make sure the legal aspects of the transaction run as they should. It was a real pleasure to purchase through such a professional business with people that really care about what they do.
EBarnes · 21 June 2020 · Lane and Bennetts Langford
★★★★★ 5/5
GoogleEstate Agency how it should be. We purchased a property in February 2020 through Lane & Bennetts. All of the team were highly professional and a real pleasure to deal with. They understand in detail how to make a transaction as smooth as possible, always ready to offer advice and work hard to make sure the legal aspects of the transaction run as they should. It was a real pleasure to purchase through such a professional business with people that really care about what they do.
Ed · 14 April 2020 · Lane and Bennetts Langford
★★★★★ 5/5
GoogleI rented a wonderful flat from this agency; they were extremely helpful and understood my particular circumstances very well, and went the extra mile to make sure I was able to move in when I needed to. I recommend them
Katherine · 29 August 2018 · Lane and Bennetts Letchworth Garden City
Agent replied · 27 August 2024
Dear Katherine, Thank you for your kind review and words. We are proud to say that personal service to our clients is at the heart of what we do and we were particularly delighted to assist you in renting a property, and subsequently selling you one of our fine homes. We hope you enjoy your new home!
★★★★★ 5/5
YellThe best in the area
Simply the best estate agents you could use, efficient, pleasant and professional.
SilverCard39-1 · 5 June 2018 · Lane and Bennetts Letchworth Garden City
★★★★★ 1/5
GoogleRating only, no written review.
CoPilot · 29 August 2017 · Lane and Bennetts Letchworth Garden City
Agent replied · 27 August 2024
We noticed you have left a rating today, without comment or review. We don't appear to have any record of a transaction or interaction with you, so if there if something specific you wanted to discuss, do please get in contact and we would be glad to help.
★★★★★ 5/5
GoogleWhen we found our dream house in Langford, Lane and Bennetts helped us get our current house on the market organising many viewings within the first few days. The house was sold within 2 days of listing it. Great job! …
Emma · 16 April 2017 · Lane and Bennetts Langford
★★★★★ 5/5
GoogleWe decided to put our house on the market in January 2016 and originally opted for an online estate agents to save ourselves a good amount of money. Whilst waiting for the online estate agent to register me I saw a house I wanted to view in …
Tony · 16 April 2017 · Lane and Bennetts Langford
★★★★★ 5/5
YellTotally customer focused
Lane and Bennetts in Langford cannot be faulted for their exceptional service, i was selling my fathers house as he went into a care home and they have been so professional from the outset. Even when i phoned up one evening having been told by my dads neighbour that his house seemed to have a problem as the windows were dripping wet they didnt bat an eyelid and one of their staff went there to make sure everything was in order. these are the 1% of good estate agents that give the 99% bad ones a bad name!!!! thanks David for all your great work
DanP-42 · 1 December 2016 · Lane and Bennetts Langford
★★★★★ 5/5
GoogleRating only, no written review.
Darren · 29 August 2016 · Lane and Bennetts Letchworth Garden City
★★★★★ 5/5
YellMoving home
I am really impressed by the level of professionalism I have experienced during the process of buying my property with Lane and Bennetts. I have bought and sold 6 properties in the past 18 years and I have never felt the importance of writing a review on how delighted I have been in dealing with Michael and Patricia. I highly recommend their service to anyone who is planning to sell, buy or rent a new home. Thank you very much for all your help and support. Daria B.
DariaB · 14 May 2016 · Lane and Bennetts Letchworth Garden City
★★★★★ 2/5
GoogleI was recently upset by a very rude experience with one of Lane and Bennetts agents (who claimed to be a partner). As he swanned around my house, as though it were his and not mine, he made flippant and rude remarks.
At one point he pulled a camera from his bag and without any indication just said: "Get out of the way, mate". This for him taking a photo in my house without him even being invited to do so.
Once we received the valuation he placed on the house it was quite clear that he didn't know the area and was not really aware of a property's true value. We had many other valuations and his was over 15% away from what the average of the others were.
Despite his appalling attitude his suggested fee was the most of any agent we spoke to.
My advice would to be very wary about using Lane and Bennett, especially in the North Hertfordshire region.
Stuart · 30 August 2013 · Lane and Bennetts Letchworth Garden City
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
