Every review we hold for the Letchworth Garden City office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe cannot thank Lane & Bennetts enough, especially Michael and Patricia, for all their support throughout what was a long five-month process. From start to finish, they were absolutely amazing.
They truly understood and shared our frustrations at the bottom of the chain and did everything they possibly could to help progress matters whenever they could. Their communication, patience, and determination made a huge difference during a very stressful time.
Michael and Patricia were consistently helpful, supportive, and reassuring throughout, and we always felt we were in safe hands. We are extremely grateful for their hard work and dedication and would highly recommend Lane & Bennetts to anyone.
Suky · 16 February 2026
★★★★★ 5/5
GoogleAs a first time buyer the property process can feel a little daunting but I had a very positive experience with Lane & Bennets. The communication was excellent throughout. Patricia was amazing, often going above and beyond to push through the sale to completion. She always took the time to make sure I was aware of the next steps throughout. Beyond this, Patricia was genuinely a lovely person to deal with and a credit to the business - thanks again.
Davina · 16 February 2026
★★★★★ 5/5
GoogleMy husband and I couldn’t have asked for a better buying experience. We have family members who have had terrible experiences, but we are very lucky to say that was not the case for us. The staff members at Lane & Bennett’s are very friendly and helpful people. They took the time to come out and meet us for our multiple trips to the property and always answered our questions to the best of their ability. Since neither myself or my husband are from the area it was all very new to us and this was a great first impression. We also greatly appreciated them taking the time to tell us a bit about the area and all the great things it has to offer. Would definitely recommend!
Jade · 9 April 2026
★★★★★ 5/5
GoogleLane and Bennetts is one of the best angecy I have used in the past . They are very professional from day one . Lucinda has been very helpful and super quick at handling responses . She is very knowledgeable and super friendly.
I highly recommend her and I will definitely use them again in the future.
Don’t hesitate to look for a different agency Lane and Bennetts will help you with all sorts any properties needs .
We are super happy with their services!
Thank you ,
Luis barahona
Deejay · 16 November 2024
★★★★★ 5/5
GoogleBrilliant service, both Micheal and Lucinda are very friendly and reliable. Furthermore their contacts such as the Handyman are great too.
Lucinda has been especially helpful as my main point of contact.
I would 100% recommend Lane and Bennett’s to anyone looking to rent in the area.
KY13 · 16 April 2025
★★★★★ 1/5
GoogleWe were in correspondence with Lane and Bennett's Letchworth regarding a property purchase and the entire experience was poor from start to finish.
Our offer was accepted despite other interested parties. Sadly our buyer pulled out the following day, however we got the house back on the market and new sale agreed less than 1 week later.
The agent promised to call us with an update from the vendor the week prior, however in the background they had sold the property to someone else, keeping us in the dark throughout. Had I have known that the property had been re-sold, I wouldn't have worked so hard to secure another buyer so quickly.
They failed in the most basic function of an agent, to provide updates to the buyer and seller, in this instance they skipped out the buyer entirely.
I wouldnt consider using their services in the future.
Ben · 28 August 2023
Agent replied · 27 August 2024
Thank you for your comments and your feedback. We are sorry that you feel you had such a poor experience. As you were aware, communication with our vendors was extremely limited due to extenuating circumstances. Once you had lost your buyer that then meant you were no longer proceedable and we explained that the other party were. Despite communication with your selling agent we were not updated that a sale had been reinstated and as a selling agent we act for our vendor and their best interests to secure their upward chain. We do wish you all the very best in your future house buying.
★★★★★ 5/5
GoogleI’ve been renting with Lane and Bennett for many years and have always found them absolutely fabulous. They’re consistently helpful, attentive, and professional, and their communication is excellent. Any queries or issues are dealt with quickly, which makes renting with them a really positive experience.
Rebecca · 16 February 2026
★★★★★ 5/5
GoogleBrilliant service, communication was first class, did not have to chase them once. Would not use any other agent in Letchworth. Huge thanks to Mike and Patricia.
Mike · 11 February 2025
★★★★★ 5/5
GoogleThe Lane and Bennetts team are highly professional and friendly. What is fantastic is the whole team are engaged with the sale of your property, so you can talk to any member for an update. I would highly recommend Michael and team as they are proactive, honest and make a stressful process as easy as possible.
Leah · 28 August 2023
★★★★★ 5/5
GoogleVery impressed with Lane and Bennetts Letchworth. The small team are friendly and professional and you very much get a personal service. We dealt mostly with Patricia and Michael, it was nice to be interacting with only a couple of people who knew our case well. All of our enquiries and communications were dealt with promptly. We were happy with the price on our sale, which was secured around 2 weeks after putting the property on the market. Our sale went through smoothly, with no issues. Very much recommend.
Ross · 9 October 2024
★★★★★ 5/5
GoogleThe whole experience with Lane & Bennetts has been incredible. The straightforward, hassle free and extremely satisfying process took away the stress of searching and moving properties. The seamless experience has been very enjoyable for me and my partner, as we were very confident with Lane & Bennetts' guidance and support throughout. Thank you!
Benjamin · 11 May 2025
★★★★★ 5/5
GoogleMichael, Patricia & Paula were truly fantastic throughout the whole process of my wife & I buying our first home. Went above & beyond in their support & guidance. Cannot thank them enough
B · 2 October 2023
★★★★★ 5/5
GoogleI recently moved house 222 miles away to NE England. This was during a volatile time in interest rates, Government leadership and lack of confidence in the housing market. Yet through all this the one constant was the commitment of the staff at Lane & Bennett’s of Letchworth, to have a positive outcome of the selling process. From taking details, to publishing brochures, sourcing buyers who had expressed an interest in our type of property or location they left no stone unturned. I felt fully confident that they were doing all they could do to produce a positive experience and outcome for me especially and indeed all concerned. I have no hesitation in recommending this team to the most fastidious of clients as long as you listen to what they are telling you - it is always your decision but you are being given the information to allow you to make an informed decision - from the valuation of your property to the ability of a buyer to complete in the timelines promised. Lane & Bennetts would always be my company of choice.
Maryann · 28 August 2023
★★★★★ 5/5
GoogleAbsolutely outstanding service from first to last. Paula and Patricia looked after us throughout the process of selling our beloved home as if we were family. Nothing was too much trouble and they constantly went above and beyond to make the experience as easy as it could have been.
Rebecca · 23 February 2025
★★★★★ 5/5
GoogleAll the team are great at Lane & Bennetts if I have had any issues with any part of the property they have dealt with this promptly
This year I have been a tenant for 8 years and no intention from moving or …
Samantha · 16 April 2025
★★★★★ 5/5
GoogleWe had a very positive experience with Lane and Bennet who acted on behalf of the sellers of our new property. They were friendly and responsive and kept us informed in every step of the buying process. They worked tirelessly to see the …
Allisyn · 16 April 2025
★★★★★ 4/5
GoogleThe team at Lane and Bennetts were patient and creative as we worked through a protracted purchase process. I would happily buy through Michael again. Minus one star for some missed opportunities to be more proactive in pushing the sale through, but overall a trustworthy and competent team with good local knowledge.
Anders · 6 November 2024
★★★★★ 5/5
GoogleLane and Bennetts have rented out my property for many years. They have managed the property very well, and helped me through some problems with my tenant recently.
Michael and Lucinda have gone above and beyond, also to help me prepare my home as quickly as possible for a new tenant.
Barbara · 16 November 2024
★★★★★ 5/5
GoogleExcellent service from the team at Lane and Bennett.
David · 16 February 2026
★★★★★ 5/5
GoogleMy experience with Lane & Bennett’s has only ever been positive. From the viewing, to paperwork and communication has always been great. They always respond promptly to emails and sort things very quickly. I’ve had a really great experience and would 100% recommend! They helped me get the most perfect property for me and my daughter, which I’ll always be grateful for.
Megan · 29 April 2024
★★★★★ 5/5
GooglePatricia and the team at Lane and Bennetts were very helpful during our house purchase. Despite several hiccups along the way caused by solicitors and the chain breaking, the process was smooth and relatively stress free thanks to their professionalism and responsiveness.PositiveResponsiveness, Professionalism
Kavita · 28 August 2021
★★★★★ 5/5
GoogleAbsolutely fantastic company. Very professional bit also very friendly. Lucinda has been amazing. Would definitely recommend.
Natalie · 28 August 2023
★★★★★ 5/5
GoogleMichael and the entire team at Lane & Bennett’s are a pleasure to deal with, having listed 3 times with the Letchworth branch I cannot fault the communication, responsiveness, empathy and professionalism we have received. Moving house is one of the most stressful things you can do, and I wouldn’t hesitate to recommend Lane & Bennett’s to anyone who was thinking of listing.
Mr · 28 August 2023
★★★★★ 5/5
GoogleThank you Patricia and the whole team for the extraordinary work and making everything so easy for us especially during these difficult times. Because of you we have managed to move in less then 2 months ♥️
Delia · 28 August 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
