4/5
GoogleLane and Bennetts Letchworth are very professional and friendly. Lucinda looks after our property in Letchworth and although we are currently living abroad, we have very good communication with her.
Trusted Agent profile
Lane and Bennetts reviews in Letchworth Garden City and Langford
★★★★★
92 reviews across 2 offices and 3 platforms
Lane and Bennetts has two offices, in Letchworth Garden City and Langford. Together they have 92 reviews on three platforms, rated 4.6 out of 5 overall.
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Lane and Bennetts's two offices, most reviewed first. Each has its own page.
Latest reviews from every Lane and Bennetts office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleOur conveyancing was far from straightforward and it took from March to mid-November to finally secure our purchase and move in. We found Lane & Bennetts to be professional, courteous, responsive and proactive in all areas. Would highly recommend them.
5/5
GoogleMichael and the entire team at Lane & Bennett’s are a pleasure to deal with, having listed 3 times with the Letchworth branch I cannot fault the communication, responsiveness, empathy and professionalism we have received. Moving house is one of the most stressful things you can do, and I wouldn’t hesitate to recommend Lane & Bennett’s to anyone who was thinking of listing.
1/5
GoogleWe were in correspondence with Lane and Bennett's Letchworth regarding a property purchase and the entire experience was poor from start to finish. Our offer was accepted despite other interested parties. Sadly our buyer pulled out the following day, however we got the house back on the market and new sale agreed less than 1 week later. The agent promised to call us with an update from the vendor the week prior, however in the background they had sold the property to someone else, keeping us in the dark throughout. Had I have known that the property had been re-sold, I wouldn't have worked so hard to secure another buyer so quickly. They failed in the most basic function of an agent, to provide updates to the buyer and seller, in this instance they skipped out the buyer entirely. I wouldnt consider using their services in the future.
Agent replied · 27 August 2024
Thank you for your comments and your feedback. We are sorry that you feel you had such a poor experience. As you were aware, communication with our vendors was extremely limited due to extenuating circumstances. Once you had lost your buyer that then meant you were no longer proceedable and we explained that the other party were. Despite communication with your selling agent we were not updated that a sale had been reinstated and as a selling agent we act for our vendor and their best interests to secure their upward chain. We do wish you all the very best in your future house buying.
5/5
GoogleThe Lane and Bennetts team are highly professional and friendly. What is fantastic is the whole team are engaged with the sale of your property, so you can talk to any member for an update. I would highly recommend Michael and team as they are proactive, honest and make a stressful process as easy as possible.
4/5
GoogleLane & Bennetts have always been really helpful in managing our rental property for us. They are in touch promptly when any issues arise and we have been pleased with the interest they generate when the property goes back up for let.
5/5
GoogleI recently moved house 222 miles away to NE England. This was during a volatile time in interest rates, Government leadership and lack of confidence in the housing market. Yet through all this the one constant was the commitment of the staff at Lane & Bennett’s of Letchworth, to have a positive outcome of the selling process. From taking details, to publishing brochures, sourcing buyers who had expressed an interest in our type of property or location they left no stone unturned. I felt fully confident that they were doing all they could do to produce a positive experience and outcome for me especially and indeed all concerned. I have no hesitation in recommending this team to the most fastidious of clients as long as you listen to what they are telling you - it is always your decision but you are being given the information to allow you to make an informed decision - from the valuation of your property to the ability of a buyer to complete in the timelines promised. Lane & Bennetts would always be my company of choice.
5/5
GoogleGreat property management service, very approachable. Any issues reported by the tenant are dealt with very quickly and I am kept fully updated at all times. The rent is collected, any expenses paid, the remainder transferred to me and relevant paperwork provided each month for my records.
5/5
GoogleHonesty and integrity are the two most important qualities one would look for in an Estate Agent. Lane & Bennett’s have both of these in abundance! Many thanks to a great team who helped us every step of the way.
5/5
GoogleWe chose Lane & Bennetts as we liked everything David had to say when he did our valuation. We had lived in our home for a very long time, so needed a bit of hand-holding during the whole process. Julie was amazing at all times, as were Ryan and Belinda. The whole team at Langford are really helpful, as they needed to be during a protracted sale. They chased solicitors and calmed our nerves. We really cannot praise them all enough and would recommend them to anyone selling or buying a house.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent personal service from Lane and Bennetts from start to finish. Thank you very much to all the team.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFriendly and helpful agents did a good job of guiding us through the buying process.PositiveResponsiveness, Professionalism
5/5
GoogleExcellent Service from Patrica during the sale of my property. So professional, would recommend them locally.
5/5
GoogleLane & Bennetts were so professional and really took pride and joy in selling our beautiful property at the correct market price.
5/5
GoogleWe have been looking in the area for the perfect property for a long time and the agents at Lane & Bennetts have been hugely helpful; extraordinary in their professionalism and knowledge of the area. Would 100% recommendPositiveQuality, Professionalism
5/5
GoogleVery professional and prepared to give you the time to discuss your rental needs. Very accommodating and polite. Proactive communication is fantastic and makes it very easy to understand what is going on as you progress through the process.
5/5
GoogleThank you for everything you have done to help us secure our first home over the last few months! We are so grateful for the relentless problem-solving, transparent and uniquely personal approach that is evident in all our dealings with Lane and Bennetts. A one of a kind estate agents! All the best and see you around our lovely new town!
5/5
GoogleLane and Bennetts were outstandingly professional, courteous and friendly throughout the entire transaction, from start to finish. A house purchase is always going to involve a few fraught moments, but we always felt we were in safe hands. They were clear and calm, set expectations well, and there was no road bump that couldn't be negotiated with a minimum of fuss. We've ended up in our dream home thanks to them.
5/5
GoogleExcellent service from David, Ryan and Julie throughout the house sale process. Kept us informed and worked hard to liaise with others in the chain to get us across the line and complete the sale. Recommended.
5/5
GoogleThank you for everything you have done to help us secure our first home over the last few months! We are so grateful for the relentless problem-solving, transparent and uniquely personal approach that is evident in all our dealings with Lane and Bennetts. A one of a kind estate agents! All the best and see you around our lovely new town!
1/5
TrustpilotWatch out! Dishonest Estate Agent to be avoided!
If you are thinking of buying, selling or letting a property in the Letchworth Garden City area, please be aware that Lane & Bennetts are a dishonest and borderline fraudulent agency. They will be all smiles and politeness, then steal your money behind your back, and blame it on everyone else. Please please, help stamp out illegal and immoral behaviour by estate agents by exercising your consumer rights not to deal with dishonest cowboys like Lane & Bennetts. Fortunately, there are plenty of other estate agents in the North Hertfordshire area.
3/5
GoogleRating only, no written review.
5/5
GoogleGreat team, nothing was ever too much trouble and communication was excellent. Would highly recommend
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Lane and Bennetts
Which Lane and Bennetts office has the most reviews?
Letchworth Garden City has the most, with 78 reviews rated 4.6 out of 5, followed by Langford with 15.
Where are the Lane and Bennetts offices?
The two Lane and Bennetts offices, by town:
- Langford: 7 High Street, Langford, SG18 9RP
- Letchworth Garden City: 31 Station Road, Letchworth Garden City, SG6 3BB
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
