Trusted Agent profile
★★★★★
254 reviews across 2 offices and 2 platforms
Keigar Homes has two offices, in Brigg and Scartho. Together they have 254 reviews on two platforms, rated 1.8 out of 5 overall.
58
Reviews on Google
All 2 offices
196
Reviews on Trustpilot
All 2 offices
Keigar Homes's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotIt's really worrying that all I want to…
It's really worrying that all I want to do is read some reviews, but I can't do that without handing over a whole swathe of contact information where you have to accept that 'Indeed' can contact you any time they wish. Thankfully there are other review sites where you can get the same kind of information. (On or around 7th March '26)
1/5
TrustpilotSearch is useless
Used to be decent when job hunting, but now it gives jobs that are in the United Kingdom as a whole, even when you search your own town, so not sure what’s wrong with the search but it’s now a complete waste of time
1/5
TrustpilotHad an absolute fabrication of a review…
Had an absolute fabrication of a review made against my business. Sent glassdoor all the appropriate information and they refused to remove the review. I then reach out to current and previous staff and asked if they would provide a honest review which they did, and none of the reviews are showing.
2/5
GoogleKeigar Homes look nice on the surface, but in reality the quality of work isn’t great. We have been in our property for 3.5 years and have issues present from the build, but not immediately obvious during the 2 year warranty period. (Even during the ‘warranty’ period, I found staff in ‘customer services’ rude at worst, indifferent at best.) They sell and then move on to the next sale/development. We’ve had issues with electrics, guttering not being attached correctly, failing skylights, roof problems, poorly fitted and draughty windows and doors, french doors not opening, toilet flushes, heating system not flushed leading to issues with pipework etc, shower and bath not stabilised, leading to sealant failure/leaks. Most neighbours have had similar issues, along with flooded gardens. Not really acceptable or expected when you pay a premium for a new build to avoid dealing with these kinds of issues such as roofing until the house has reached a certain age. In hindsight, I would have made much more of a thing of things we did pick up on - such as awful paintwork in some rooms, poorly fitted stairs carpet, but we focused instead in the snagging on more immediate things like replacing a failed window unit, guttering failures (their in-house maintenance guy admitted the quality of this is shocking) and appliances which weren’t working. Just making people aware to look beyond the shiny fixtures and fittings, not to expect that new will mean low maintenance and be prepared to raise and push to get issues resolved, repeatedly. Two years is not a long time in which to discover underlying issues - highly recommend a very detailed snagging survey. Hope this helps people make an informed decision, as there were very few reviews when we purchased and I would have found this kind of information/experience useful.
Thank you for taking the time to leave such detailed feedback. We’re genuinely sorry to read that your experience of your Keigar home has not met your expectations, we appreciate how frustrating it must be dealing with concerns several years after purchase. Your home was completed in 2022 and, like all our properties, was covered by a 2-year Keigar Homes warranty, followed by structural cover provided through LABC. While a number of the items you mention were addressed during the warranty period, we understand your point that some issues may only become apparent over time. More recently, you requested a site visit regarding a Keylite rooflight. As this matter now falls outside our initial warranty period, we advised that it be referred directly to LABC, who are best placed to independently assess and address any qualifying issues at this stage. We’re disappointed to hear your comments regarding our customer service, as this is something we take seriously and continually strive to improve. While we don’t recognise the suggestion that we “sell and move on”, we do acknowledge that housebuilding is complex and that issues can arise, which is why independent warranty providers and inspection processes are in place. We appreciate you sharing your experience to help others make informed decisions. We would encourage you to continue engaging with LABC so your concerns can be formally reviewed. Should you wish to discuss matters further, you are welcome to contact us directly so we can better understand the history of your home., Keigar Homes
1/5
TrustpilotGlassdoor - not what it seems
Glassdoor is supposed to be a place where staff and ex staff can place anonymous reviews that employers cannot edit or remove. But it's not true - if a review does not fit a tight criteria Glassdoor simply removes it, meaning it is not an accurate reflection of an employer at all. They are selling job adverts - they have an interest in making potential employers seem attractive. Con.
1/5
TrustpilotCan’t see reviews without signing up.
Rating only, no written review.
1/5
TrustpilotBroken Website
Recently signed up to search for a new job. Couldn't sign back in the next day and had to create a another account. This is basic functionality and its the last thing you need when busy searching for jobs. The website is broken.
5/5
GoogleQuality housing all around.
Thank you for your kind words! We're delighted to hear you’re pleased with the quality of our homes. Your feedback means a lot to us.
5/5
GoogleKeigar is wonderful to work with.From the process of visiting the house to after care customer support they have a wonderful team who will not let you down. Great quality homes with a great finishing. Well done Keigar
Thank you so much for your kind words! We're delighted to hear that you had a great experience from your first visit through to our after-care service. Our team works hard to deliver high-quality homes with attention to detail, and it’s wonderful to know this has been reflected in your journey with us. We truly appreciate your feedback and wish you many happy years in your new home!
1/5
TrustpilotWas able to prove fake review but…
Was able to prove fake review but Glassdoor wanted payment to comment, not remove. What an con this business is.
1/5
TrustpilotLogging on is too much hard work
Logging on is too much hard work, I gave up. Just accept reviews for care workers and design a website that people can use.
5/5
GoogleAmazing firm. We bought a Platinum Collection home and we are delighted. Such quality craftsmanship, bespoke design and attention to detail. Customer service is outstanding too.
Thank you so much for your wonderful review. We’re delighted to hear how pleased you are with your Platinum Collection home. Our team takes great pride in delivering quality craftsmanship, thoughtful design, and attention to every detail, so it’s fantastic to know this has been reflected in your experience. We truly appreciate your kind words about our customer service as well. Wishing you many happy years in your new home, and please don’t hesitate to get in touch if we can assist with anything in the future., The Keigar Homes Team
1/5
TrustpilotRemoved my review
Removed my review. There was nothing wrong with my review, I wrote within the guidelines. They removed it because they work with the companies and only let a small number of bad reviews through. Do not trust their reviews of companies they work with.
1/5
TrustpilotReally difficult to use
Really difficult to use. Useless really.
1/5
TrustpilotAn absolutely useless platform to look…
An absolutely useless platform to look for the jobs. Lately, I have noticed that by the looks of it around 90% employers seem to advertise the available roles as a HR Formality only and they are not keen to recruit the new faces, as when we apply for the roles we get an email from that employer that the role has already been filled in whereas there is still a 2-3 weeks closing time for the role.
1/5
TrustpilotHorrible website
Horrible website, impossible to get any information without creating an account and going through 20 pages of reviewing a company because "you haven't reviewed a company in the last 12 months". It used to provide insightful informnation back in the day. Now it's impossible to read anything on the website. Further to that, some companies can remove the bad reviews by simply reporting them and Glassdoor promptly hides the review *cough cough the kitchen company with a small bird logo**
1/5
TrustpilotThere's no point in writing a review…
There's no point in writing a review since they remove them!!!!
5/5
GoogleHad a problem with downstairs toilet engineer came out very quickly solved the problems was very professional and helpful customer care or really effective. Could not ask for better care our Keigar home is lovely
Thank you so much for your kind words! We're really pleased to hear that our engineer was able to resolve the issue quickly and professionally. It’s great to know that you’ve had such a positive experience with our customer care team, and even more so that you're enjoying your lovely Keigar home. Thanks again for taking the time to leave us a review! - The Keigar Homes Team
5/5
GoogleWe feel incredibly lucky to have such a dedicated and hardworking site manager at our new Keigar Homes development. From day one, their commitment to quality, communication, and resident satisfaction has been outstanding. They truly go above and beyond, no issue is ever too small, and every query is handled with care, professionalism, and a can-do attitude. It’s clear he takes immense pride in his work and the community being built here. The level of attention to detail and personal service has made a real difference to our moving-in experience. It’s rare to come across someone who is not only excellent at what they do but also genuinely kind and approachable. Their presence has brought peace of mind and a real sense of community to the development. We are absolutely in love with our new forever home and no other house builder compares thanks to all at keigar homes
Thank you so much for your incredibly kind and thoughtful review. We’re absolutely delighted to hear how well-supported you’ve felt during your move-in experience, and it’s especially wonderful to see the recognition of our dedicated site manager. We’re proud to have such a committed team who truly care about the homes and communities we create, and your feedback perfectly captures what we strive for every day, quality, communication, and personal service that makes a real difference. It means the world to us that you’ve found your “forever home” with Keigar, and we’re so pleased to have been part of that journey. Welcome to the community, and thank you again for your support!, The Keigar Homes Team
5/5
GoogleIt’s always a pleasure to work with Keigar homes. Their craftsmanship and eye for detail consistently ranks among the best in the business, so you always feel confident when selling or letting their homes. Their after sales service is also brilliant, giving estate agents like myself reassurance that introduced clients will be extremely well-looked after.
Thank you so much for your kind words and continued support. We're proud to work alongside professionals like yourself who share our commitment to quality and customer care. Your confidence in our craftsmanship and after-sales service means a great deal to us, and we truly value the trust you place in Keigar Homes when recommending us to your clients.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleGenerally happy with the house but after care not great, roper rhodes showers fitted are poor quality plus went faulty quickly, had complained while in warranty but now out of warranty wont replace. Toilets had issues with flushes not working properly. Had a leak from the bath which was fixed but only after several visits and water was appearing on the ceiling downstairs. Carpets fitted by their contractor had staple blocks left under them so can feel bumps in places ,some of which I removed myself. Guttering not right, should be a steady downward angle but some go down then up again causing water to collect. Slabs on patio are wobbly in places as not bedded in concrete. Fencing is the thin slat type probably won't last long.
Hi Chris, Thank you for your feedback. We’re pleased to hear you are generally happy with your home. Regarding the concerns you’ve raised, we understand how important aftercare is, and we aim to support our homeowners wherever possible. Although the warranty provided by Keigar Homes has now expired, we are happy to assist you with a warranty claim to Roper Rhodes to help acquire the necessary parts for your shower. Please email customercare@keigarhomes.co.uk with further details and images regarding the showers, and we’ll do our best to assist you. When building a new home, we strive to deliver to the highest standards, and when something falls short, we are committed to addressing it. During your warranty period, we attended to the following: • Plumbing: Our plumber fixed the leaks you experienced, replaced parts for the toilets, and addressed issues with the shower. • Fencing: A replacement slat for one of the fence panels was fitted. • Patio: The loose slabs at the rear of your home were addressed and resolved. The last contact we received from you was in September 2023, when parts were ordered, and our plumber fixed the downstairs toilet. We haven’t heard from you since then, but if there are any unresolved matters, we encourage you to get in touch with us directly so we can assist further. Your feedback is valuable to us, and we’re always looking for ways to improve. Please don’t hesitate to reach out if you have any further questions or concerns. Best regards, The Keigar Homes Team
1/5
TrustpilotYou can't delete your account!
I signed up for glassdoor to read reviews about a company I was interested in (you can't read the full reviews without an account - first red flag missed). This opened the (glass) door for a a daily series of spam emails, which despite selecting "unsuscribe" did not stop. So I tried to delete my account, but instead was taken to a help page, then invited to send an email to glassdoor requesting to delete my account. This resulted in yet another email from glassdoor with a link to delete my account, which took me back to the very same help page! So instead I requested my personal data to be deleted, and was told to expect a response in 30-days. I'm now stuck in a revolving glass door of spam emails
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brigg has the most, with 252 reviews rated 1.8 out of 5, followed by Scartho with 2.
