Trusted Agent profile · Lancashire
★★★★★
1,066 reviews across 2 offices and 3 platforms
Keenans Estate Agents has two offices, in Blackburn and Clitheroe (Lancashire). Together they have 1,066 reviews on three platforms, rated 4.2 out of 5 overall.
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Keenans Estate Agents's two offices, most reviewed first. Each has its own page.
Showing 534 reviews on Google only. Show every review
5/5
GoogleBought our new house via Keenans, everyone has been very helpful. In particular Molly has been great at keeping in touch with updates, chasing the vendors side when needed, and kept pushing to progress our purchase. Would recommend to anyone buying or selling a property.
5/5
GooglePhilippa has been very professional, informative & very helpful with all my enquiries.
5/5
GoogleI've had a fantastic experience with Keenans. Phillipa and the other ladies I've spoken to have held good communication with me and supported me with some difficult personal issues. This is my first time renting through Keenans, and there are no complaints from me, just compliments... ✨️
5/5
GoogleI had the absolute pleasure of working with Sophia Tattersall during my recent property purchase in Nelson, and I can honestly say she has been incredible from start to finish. Sophia’s professionalism, responsiveness, and genuine care stood out from day one. She went above and beyond to ensure the process ran smoothly, keeping me informed at every stage and proactively resolving any issues that arose along the way. Her communication was exceptional, clear, prompt, and always reassuring. It’s rare to come across someone so dedicated and genuinely invested in their clients’ success. Sophia made what could have been a stressful process feel effortless and enjoyable. I couldn’t recommend her highly enough, a true asset to her team and a shining example of what great client service looks like. Thank you, Sophia, for your hard work, integrity, and for making this purchase such a positive experience.
5/5
GoogleAbbie was very helpful from start to finish and kept me up to date on any changes. Would recommend highly
5/5
GoogleLorraine was very professional and friendly. She kept me updated of developments re our house sale. She was always accessible.
5/5
GoogleVery happy with the service from Keenan's Estate Agent. Lorraine has been particularly helpful and professional throughout the process. Would definitely recommend them for their expertise and supportive approach.
5/5
GoogleExcellent service provided by Abbie & team to ensure communications, admin & paperwork were all completed in a timely fashion & with a friendly approach to collaboration. Thanks for making a tough job much, much easier.
5/5
GoogleI can't thank Lorraine Kennington-Russell enough for all her help, support and continuous updates throughout the process. When I have been struggling to get hold of other parties involved in the process, Lorraine has gone above and beyond …
5/5
GoogleI would like to thank Emma doolan complaints manager at Keenan‘s estate agents for her fast response to my complaint not only did Emma resolve my complaint in a fast professional manner. She made sure that I was not out of pocket in anyway. …
5/5
GoogleA big thank you to the team at Kennan's for helping us buy our new home. It was a long process, over 10 months, due to the property having some tricky issues. But Kennan's, especially Lorraine, were always there for us. They were super helpful and easy to get in touch with, always answering our calls and emails quickly. We're so thankful for their support and would highly recommend them to anyone.
5/5
GoogleLorraine was fantastic from start to finish
5/5
GoogleI am very happy with the progress so far of buying a house with Keenan’s as the estate agent, Molly McNamara has been wonderful answering all our questions and providing speedy weekly updates. She’s very friendly and great at communicating clearly over phone and email, which I appreciate so much throughout this delicate house buying process!
4/5
GoogleLorraine has been working on my house purchase . She has done a good job , efficient, polite . Been a pleasure . Thankyou.
5/5
GoogleFabulous service , Lorraine Kennington Russell was amazing from the start. They say it’s one of the most stressful experiences moving house not saying we didn’t have moments, but Lorraine looked after me right from the start . Highly recommend
5/5
GoogleLorraine helped through the final process and actually communicated with me which made things easier.
5/5
GoogleElla and Richard were fantastic, the sale of my house went without a hitch. The onward purchase (again through Keenan’s) was slightly more complex, however Ella kept me well informed throughout and was really helpful at ensuring all parties actioned things in a timely way. Would use Keenan’s again
5/5
GoogleWe purchased through Keenans, having used a different estate agent to sell our home. Our house purchase and upward chain was very complex and there was lots of moving parts. Out of all of it Ella was amazing, providing updates from up the chain, as well as some honest suggestions of what to do. She was proactive, and always took the time to answer the phone. I can honestly say I would have no issues selling though Keenans if Ella is the person on the phone to my buyers.
5/5
GoogleLorraine at Keenan’s, was really helpful during the last few months of our purchase. Always polite and approachable when we had questions or needed support.
5/5
GoogleLorraine (and the Team) made our purchase (and sale) stress free, and were extremely helpful and professional at all times. Lorraine made sure towards the end of the sale/purchase that she gave us more regular updates and checked in with anything which was outstanding. I'd highly recommend them.
5/5
GoogleWhat a breeze, few basic questions and boom got details of the properties that met my criteria. Viewings arranged, found the perfect home, and easy offer process. All sorted, no hassle, no selling just good old customer service and professionalism. Job done, many thanks. Kind regards Mr & Mrs C
5/5
GoogleI cannot recommend Keenans Estate Agents highly enough. I sold my uncle's property for him as his Power of Attorney and the team at Keenans made the whole process smooth and straightforward. Johnathan Bury and Helen Hartley led me through the process so helpfully and efficiently, as did everyone else with whom I spoke. Thank you for all of your help, efficiency and friendliness which I appreciate so much. Caroline
5/5
GoogleGreat experience from all at Keenan’s, firstly a thanks to Richard who valued the property, was a pleasure dealing with him! Helpful knowledgeable and professional! Also would like to give my thanks to Mitchell who has always been at the other end of the phone to answer any questions I’ve had regarding viewings ect he’s always gone the extra mile to find out any questions I had and kept me up to date! Fantastic service from all I’ve dealt with so Thankyou!
1/5
GoogleFor your own sanity… use an alternative service. Ongoing issues for 6 months +. An absolute nightmare. DO NOT USE. *As a tenant in a private rented property, your tenancy agreement (which should be co-signed by you and your landlord before you move in) provides you with several rights: The right to live in a property that's safe and in a good state of repair*
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Blackburn has the most, with 967 reviews rated 4.2 out of 5, followed by Clitheroe with 601.
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