★★★★★ 1/5
GoogleI wish I could give zero. I have made numerous attempts to view houses, and Keenans cancel almost all. I even put in my last request to view a property that they would cancel. When they phoned to to view the property, they laughed about my comment. Guess what - THEY CANCELLED.
DO NOT USE TO BUY OR SELL.
Nick · 22 June 2026 · Keenans Estate Agents Blackburn
Agent replied · 22 August 2026
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you’ve come away feeling disappointed, as this isn’t the experience we want for anyone trying to view a property with us.
After reviewing the appointments you’ve had booked over the last few weeks, we can see that five viewings were arranged in total. Of those:
-Two viewings were cancelled because the vendors accepted an offer before your appointment time, meaning the properties were no longer available to show.
-One viewing went ahead as planned, which you attended.
-Another could not take place because the vendor had taken back their key unexpectedly, leaving us unable to access the property. We offered to rearrange this for you.
-You then chose to cancel the remaining viewing that was still scheduled.
We appreciate how frustrating last‑minute changes can be, especially when you’re actively trying to find a home. Unfortunately, some cancellations are outside our control, particularly when a seller accepts an offer or removes access without notice. That said, we always aim to communicate clearly and rearrange wherever possible.
If you’d like us to help you secure viewings more smoothly going forward, our team would be more than happy to assist. You can reach us directly and we’ll make sure you’re supported every step of the way.
★★★★★ 5/5
GoogleWe have nothing but praise for this estate agent. Deborah was so helpful in managing to get us a last minute viewing of a rental property. She kept us fully updated throughout the process. Would have no hesitation in recommending the company and specifically Debs.
Tanya · 22 May 2026 · Keenans Estate Agents Clitheroe
Agent replied · 22 August 2026
Thank you so much for sharing this lovely feedback. We’re delighted to hear that your experience with our lettings team, and with Deborah in particular, was such a positive one.
We truly appreciate your recommendation and are glad we could help.
★★★★★ 5/5
GoogleDoes young Max have any shares in Keenans ?
The way he dealt with us today was as if he was the Keenans Managing Director !
What an absolute fantastic young man Max is , a delight .
Welcomed us with a big smile and gave us a tour of the property with such pride .
Very knowledgeable and answered every question thoroughly.
Keenans should be very proud of Max, great future " asset "
Well done Max 👏
Ziggy · 22 May 2026 · Keenans Estate Agents Blackburn
Agent replied · 22 August 2026
Thank you so much for sharing this wonderful feedback. We’re absolutely delighted to hear how well Max looked after you.
He’ll be thrilled to know his enthusiasm, knowledge and pride in the property made such a strong impression. Max brings an incredible amount of energy and professionalism to every appointment, and it’s fantastic to see that shine through in your experience.
★★★★★ 5/5
GoogleI put my House for sale with Keenans , It’s sold within six weeks They always kept in touch with me, ie emails phone calls would recommend this company to anybody x Olivia miannah Harry x brilliant x
Sue · 22 May 2026 · Keenans Estate Agents Blackburn
Agent replied · 22 August 2026
Thank you, Sue!
★★★★★ 5/5
GoogleThis was my second time meeting Max from Keenans, and once again he provided an excellent experience. He was very polite and patient, with a professional and attentive attitude throughout. I really appreciate his support.
KM · 22 May 2026 · Keenans Estate Agents Blackburn
Agent replied · 22 August 2026
It's wonderful to hear that Max is looking after you. Thank you for your kind words
★★★★★ 1/5
GoogleCancelling bookings last minute. Not returning phone calls and this company uses AI photos to make the houses look better. Very misleading.
Cal · 18 April 2026 · Keenans Estate Agents Blackburn
Agent replied · 22 April 2026
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and we understand how frustrating last‑minute changes or communication delays can be. That isn’t the level of service we aim to provide.
Regarding the photos, we want to reassure you that we do not use AI to misrepresent properties. Our marketing uses professionally edited photography to present each home accurately and attractively.
We’d really appreciate the chance to look into what happened. Please contact our team so we can address your concerns directly and ensure a better experience moving forward.
★★★★★ 5/5
GoogleGreat service big shout out to Kieran for all his support and help .
Gina · 15 April 2026 · Keenans Estate Agents Blackburn
Agent replied · 22 April 2026
Thank you, Gina!
★★★★★ 5/5
GoogleMy appointment with Keenans went very well today, following a thorough assessment by Simon, who provided both a Sale valuation and the Rental potential for my property. His obvious experience and advise has given me all I need to know to make a decision.
Either way, I feel confident to move forward with their comprehensive Services.
John · 1 April 2026 · Keenans Estate Agents Blackburn
Agent replied · 22 April 2026
Thank you, John!
★★★★★ 5/5
GoogleI’ve recently arranged a tenancy through Keenans and my experience has been excellent from start to finish. I’d like to express my sincere thanks, especially to Phillipa Nicol, who has been professional, responsive, and extremely helpful throughout, making the whole process smooth and stress-free.
Communication from Phillipa has been 10/10 at every stage. I would highly recommend Keenans to anyone looking to buy, sell, or rent a property.
Hajra · 25 March 2026 · Keenans Estate Agents Blackburn
Agent replied · 22 April 2026
Thank you!
★★★★★ 5/5
GoogleRating only, no written review.
Mark · 19 March 2026 · Keenans Estate Agents Blackburn
Agent replied · 22 April 2026
Thank you, Mark!
★★★★★ 5/5
GoogleKeenans were brilliant with our house sale from start to finish. From Richard's initial visit, to Jonathan's committment to sell the property and then Katie's responsibility for progression, Keenans provided a fabulous and professional service throughout. Katie was phenomenal and helped us keep focused through a complicated 6 month process by being understanding, empathic and a great listener. I would wholly recommend Keenans as all staff were professional, great at communication and fully committed to us as house seller's. Thank you 😊
Nicola · 27 February 2026 · Keenans Estate Agents Clitheroe
Agent replied · 20 March 2026
Thank you, Nicola!
★★★★★ 5/5
GoogleTop service from Keenan’s through my sale and purchase of property recently. Sam valuing and negotiating the sale was excellent and then the service from Kieran to call me every week without fail to keep me updated….. fantastic. Miannah has also played a huge part in answering questions throughout the process. Overall great service. Would recommend and would use them again. Well done Keenan’s.
Andrew · 27 February 2026 · Keenans Estate Agents Blackburn
Agent replied · 20 March 2026
Thank you, Andrew. What a brilliant review. It was our pleasure, we wish you all the best in your new home
★★★★★ 5/5
GoogleVery professional, knows what he is doing.
I highly recommend
Firas · 27 February 2026 · Keenans Estate Agents Blackburn
Agent replied · 20 March 2026
Thank you, Firas!
★★★★★ 5/5
GoogleCan't thank Keenans enough and in particular Debbie. We saw a house on the Wednesday and picked up the keys one week later! Debbie was quick to respond to questions and worked with the landlord to ensure a quick handover and move in.
James · 27 February 2026 · Keenans Estate Agents Blackburn
Agent replied · 20 March 2026
Great to hear, James. We're delighted to have helped you. Thank you.
★★★★★ 5/5
GoogleWe couldn’t fault the service provided by Keenan’s during the sale of our property. From the initial valuation through to viewings and completion, the team were professional, proactive, and attentive to detail. Communication was excellent throughout, and they went above and beyond to make the whole process as smooth and stress-free as possible. A special thank you to Katie, Richard, Dave and Johnny for their support - highly recommend!
Dan · 20 February 2026 · Keenans Estate Agents Clitheroe
Agent replied · 20 March 2026
Thank you Dan, we wish you the best in your new home!
★★★★★ 5/5
GoogleKeenan’s have been absolutely wonderful through the process of buying a house. I cannot thank the clitheroe office enough for putting up with my incessant pestering and silly questions. Big thanks especially to Callum who took the brunt of my nonsense! Buying a house is utterly terrifying but everyone at Keenan’s has made it feel simple and doable. Cannot recommend enough <3
Emily · 20 February 2026 · Keenans Estate Agents Clitheroe
★★★★★ 5/5
GoogleVery patient. Sorted out finding missing a keys and chasing up other issues. Much needed support. Thank you
Jessica · 20 February 2026 · Keenans Estate Agents Clitheroe
Agent replied · 20 March 2026
Thank you for your kind words, Jessica. We're always happy to help!
★★★★★ 5/5
GoogleWe found Keenans to be very professional and helpful from the start. Rick, Dave and Johnathon helped to value the property, take great pictures, produce a lovely brochure and get the property on the market in a very short time.
This helped to get the property under offer within 48 hours of the first viewing, allowing us to proceed with the purchase we wanted.
Katie went above and beyond and was excellent at keeping in touch even if just to say nothing had changed.
Would use Keenans again ( if we were moving again 😊 ) and recommend to others.
Steve · 20 February 2026 · Keenans Estate Agents Clitheroe
Agent replied · 20 March 2026
We're happy you to have got your moving and hope you enjoy your new home. Thank you for your review, the team will love reading this, Steve.
★★★★★ 5/5
GoogleWe had a fantastic experience with Keenan’s molly has been outstanding with her service provided .he has done everything needed for us and made our experience hassle free.once again thank you to molly for all the help and support .
Nimisha · 20 February 2026 · Keenans Estate Agents Blackburn
Agent replied · 20 March 2026
We're happy to hear you appreciated your experience with us. Thank you!
★★★★★ 5/5
GoogleGreat move in team, very helpful, especially Deborah O'Reilly she helped me with everything as this was my first time renting and I didn't have a clue what to do! Great service all round, would definitely recommend them.
Julie · 20 February 2026 · Keenans Estate Agents Blackburn
Agent replied · 20 March 2026
Thank you, Julie. We appreciate you taking the time to leave us a review.
★★★★★ 5/5
GoogleKeenan’s Estate Agents were amazing throughout my property purchase. As someone who was purchasing a property for the first time they were very helpful, friendly and professional from start to finish. A huge thanks to Molly who supported me the whole way, she made everything so much easier and stress free. Upon collection of my house keys, I was also gifted a box of chocolates which was a lovely gesture! I couldn’t recommend them enough.
Shamir · 20 February 2026 · Keenans Estate Agents Blackburn
Agent replied · 20 March 2026
We're glad to hear your experience has been positive, Shamir. Thank you for your review.
★★★★★ 5/5
GoogleLorraine was very thorough with the handling of the sale
Gillian · 20 February 2026 · Keenans Estate Agents Blackburn
Agent replied · 20 March 2026
Thank you for your review, Gillian.
★★★★★ 5/5
GoogleLorraine has been amazing from start to finish. She really helped to push the sale through that felt like it was dragging on for longer than what it should have. Thanks Lorraine for everything
Robyn · 20 February 2026 · Keenans Estate Agents Blackburn
Agent replied · 20 March 2026
Thank you, Robyn!
★★★★★ 5/5
GoogleLorraine was absolutely fantastic throughout the sale of my property and the purchase of my new home. She kept me fully informed at every stage, always keeping me in the loop and taking the time to answer any questions I had, no matter how small. Her communication was excellent and really helped make what can be a stressful process feel much smoother. I’m very grateful for her support and wouldn’t hesitate to recommend her.
Louise · 20 February 2026 · Keenans Estate Agents Blackburn
Agent replied · 20 March 2026
Thank you!
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