4/5
GoogleVery helpful
Trusted Agent profile · Lancashire
Keenans Estate Agents in Blackburn and Clitheroe
★★★★★
1,066 reviews across 2 offices and 3 platforms
Keenans Estate Agents has two offices, in Blackburn and Clitheroe (Lancashire). Together they have 1,066 reviews on three platforms, rated 4.2 out of 5 overall.
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Our offices
Keenans Estate Agents's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 534 reviews on Google only. Show every review
Google5/5
GoogleExcellent Service
1/5
GoogleRubbish
5/5
GoogleExcellent
1/5
GoogleUseless
Agent replied · 20 January 2024
Thank you for your comments John. At Keenans, we pride ourselves on customer service. However, it makes it impossible for any company to address a client's issues if we are not provided with any information on which to take action. As you can see from our numerous positive reviews, we often exceed our client's expectations and it's unfortunate we have not managed to do so in your case. So we may deal with future issues better, kindly contact us on enquiries@keenanslettings.co.uk and provide more information.
3/5
Googleok
5/5
GoogleBy
5/5
GoogleGreat friendly staff, very helpful.
5/5
GoogleWell-established company with great staff.. thanks Keenans :)
5/5
GoogleVery busy EstateAgents with friendly and helpful staff, Thank you .
2/5
GoogleOnly want to sell by highly reducing there original valuations a sprat to catch a mackerel POOR once they have you hooked they dont care
3/5
GoogleLovely people but very slow and I've always had to chase them up but they are slowly changing that and hopefully they can be a lot faster on things
1/5
GoogleHad to attend on disgusting grounds. Further action will be taken. Not a happy encounter. 0 stars would be more appropriate
5/5
GoogleRob has been brilliant and has really helped me with my house search. Any questions i had he answered them right away via email or phone. Thankyou very much!
5/5
GoogleI needed information about a property and this girl named Alicja really helped me. She’s so good at her job and was very helpful!
5/5
GoogleThe staff in the keenans office have been second to none, extremely helpful throughout the process. Could not thank them enough! Highly recommend.
1/5
GooglePoor customer service. Rude and argumentative staff. Inconsistency between information provided by staff members. Complete waste of time. They charge premium rates for an incompetent service. Will never be using again.
5/5
GoogleVery professional . We have sold and bought a number of houses using Kennan's. Jonathan at the Accrington branch ,as always been professional, helpful, and very thorough through all our sales cheers Jonathan 5 🌟 …
5/5
GoogleThe staff at Keenans were amazing. They were friendly and so helpful every step of the way. They did their best to make my house sale as stress free as possible. Thanks to all the team.
2/5
GoogleBought a house last year and found them to be inconsistent. Firstly, they told us the house was off the market when it wasn't. Luckily we found out it was still for sale. Told us on the advert it was freehold when it wasn't. Estate Agent told us the flooring was boards when in fact upon buying and ripping the carpet up it was concreate and then they were difficult about our second viewing, didn't want to book us in and squeezed us in for us to only be allowed a 10 minute rushed slot as the agent was "busy". Personally I wouldn't use them again.
1/5
GoogleOf all the businesses or services I have dealt with since moving to the north west Keenans are by far the worst, most arrogant, most unproffesional business I have encountered. My house purchases was unecessarily stressful. You cannot ask questions as you won't even finish your sentence. Someone will guess what the question is before you finish it and jump down your throat with an aggressive attitude. Not once but over and over and over again. Asking to speak to a manager will not help as they will not ask you what your enquiry is, they'll just carry on the agggressiveness where the previous person left off. Twice they had accepted offers from me but kept the proprties on the market. They are always on the phone asking you to up your accepted offer just in case someone else comes along. Yes, that is right. They actively enourage gazumping. Speaking to one of the owners at first seemed helpful but after his softly spoken reassuring voice nothing would change. Even on completion day someone shouted at me and put the phone down and refused to talk to me. I can some these people up in a single word. Obnoxious.
1/5
GoogleNever again will I sell my house or have any dealings with Keenans Estate Agents. They made moving day the most stressful day I’ve ever had. At 6 months pregnant it’s not what I needed! The keys are delivered once the house is packed up. I don’t have a magic wand! There was no need to pester so much like a bunch of kids. Never again. I’ll go to the professional agents across the road who dealt with my purchase.
1/5
GoogleMade an appointment for a valuation did not turn up when rang no recordNegativeProfessionalism
5/5
GoogleA very positive seamless experience. Jonathan was very helpful and on hand when ever I needed. Great customer service very professional. Thank you Keenan’s.PositiveResponsiveness
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Keenans Estate Agents
Which Keenans Estate Agents office has the most reviews?
Blackburn has the most, with 967 reviews rated 4.2 out of 5, followed by Clitheroe with 601.
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