4/5
GoogleRating only, no written review.
Trusted Agent profile · Lancashire
Keenans Estate Agents in Blackburn and Clitheroe
★★★★★
1,065 reviews across 2 offices and 3 platforms
Keenans Estate Agents has two offices, in Blackburn and Clitheroe (Lancashire). Together they have 1,065 reviews on three platforms, rated 4.2 out of 5 overall.
Our offices
Keenans Estate Agents's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 534 reviews on Google only. Show every review
Google2/5
GoogleWe purchased our first home with Keenans and also sold my parent's property a few months later. I can't honestly say I'm happy with either dealings. The gent that showed us round our new house was a bit arrogant and didn't seem to know what he was talking about in regards to the area. Kieron though, was very helpful and kept us informed with how things were panning out, but that's as good as it got. The valuator that came to my parent's property was friendly enough, but was so quick and wasn't realistic with the valuation. We put it on the market for a lot less than he reckoned and it ended up proving us right in the end. On the day of signing the contracts, I received a phone call from Keenans asking if I'd taken all the carpets up and removed them from the property. This hadn't been mentioned before, but apparently our buyer wouldn't sign unless they were gone. Keenans had zero sympathy and told us we needed to get them removed ASAP. Fast forward to when we put our house on the market, we actually phoned Keenans to come and give us a valuation. Another company came in a week before Keenans could, so we went with them, but were then bombarded with calls nearly every week asking how things were going, which reeks of desperation.NegativeQuality, Value
1/5
GoogleRating only, no written review.
5/5
GoogleThank you to all the members of staff at Keenans Accrington for their assistance in selling our property, Howard and Mary Williams
1/5
GoogleCant even be bothered to ans phone after poor post. Think long and hard about this company. They say I am not a client that's because I cant get thru. Not everyone is in UK . Have you not heard of emails and time zones. Will not be bothering you lot anymore. 😣 …
5/5
GoogleMy experience with keenans was excellent. Ella and Alicia worked very hard to sell my property. It sold within weeks. Communication was excellent. I cannot fault anything, nothing was to much trouble. I would highly recommend keenans especially Ella Walmsley and Alicia.
5/5
GoogleGood customers service
1/5
GooglePurchased a house last year in July through them and unable to view it 2nd time, (said owners have corona virus) but after reading reviews here it seems it maybe false excuse, our house was already sold so need it a quick turnaround and it was confirmed sellers will be moving in to a caravan so no delay but it took ages and got pressure from our buyer, very disappointed with this purchase because we paid extra 5k to move quickly.
1/5
GoogleWe rented an house off them and they ript us off they said flooring was scratched wen it was all ready like that the house had loads wrong with it they blamed us will never go with them they took 200 pounds out of our bond wen I told them about what was wrong with I wud never rent off them again
5/5
GoogleExcellent service. Regular updates and knowledgeable staff. They left me feeling reassured while my house purchase was processed.
5/5
GoogleWhen buying our first home we had very little to no communication with our solicitor, but Ella Walmsley kept myself and my partner upto date with everything every week without fail. She was super helpful, extremely knowledgeable and overall just showed she cared and wanted to support us. Everyone we delt with at Keenan's had been super helpful too but Ella went above and beyond and really kept us in the loop
1/5
GoogleBought a house from them 2 months later still not picked the sold sign up even after emails and phone calls I personally would never use … when I was buying house from them the person I was dealing with would never answer the phone and would never ring back or chaise up question asked
1/5
GoogleAn odd estate agent. We viewed several properties with them as first time buyers. Some staff were really lovely, however others unfriendly and rude. One time, we asked if the agent minded us taking a few photos of a house we were viewing with them, the agent said he did mind actually because there were people living there. We respected their privacy obviously and didn’t take any photos but still found it odd considering we would have made an offer and there were photos on their website/rightmove. When we did make an offer, one staff member was rude about the offer we put forward, “you are aware there are multiple offers higher than this already” well no obviously I wouldn’t be aware of that because I’m not an estate agent. Furthermore, they were difficult about arranging viewings outside of work hours. Baffles me that they want people who are high earners qualifying for mortgages but won’t accommodate viewings around working hours. Safe to say we didn’t go with them in the end.
1/5
GoogleThe Name has destroyed the reputation.
Agent replied · 20 January 2024
ZI Zu we’re sorry to hear that you are not happy with your recent experience. We welcome the opportunity to discuss your concerns further . Please call and ask to speak to the senior management team at your earliest convenience and we can address any issues you may have
5/5
GoogleBrilliant Team at Accrington, Ella was very professional and lovely to liaise with.
5/5
GoogleElla was very professional, great service very happy with the price we got, kept us well informed, will use again.
5/5
GoogleJust sold our house recently through Keenan’s. Ella and the team were on it would definitely recommend!
5/5
GoogleHaving just bought and sold through keenans, they were brilliant. Jonathan and Ella were brilliant. Ella kept us updated when she said she should and made everything a simple process. Would definitely recommend.
5/5
GoogleRating only, no written review.
5/5
GoogleElla and her colleagues were always able to assist and answer any questions we raised. Whenever we needed to speak with her or her colleagues we were always treated with the utmost respect and courtesy and any questions or issues were always dealt with either immediately if possible, but if anything more complicated arose they would always go away, find the answers and provide the necessary updates. All in all we were very please with Ella and her colleagues.
5/5
GoogleMy experience with Keenan’s was super easy and they did all the work. They always seem to have the best houses on the market. Would not go with another estate agent again.
5/5
GoogleFrom the first phone call through to exchanging contracts, the team at Keenan’s have been super professional, quick to respond and kept me informed through the whole process. A huge shout out to Ella who went above and beyond in keeping me up to date at every stage and helped make the whole process painless and simple.
5/5
GoogleElla's communication throughout our sale was excellent, keeping us updated with progress and chasing both our solicitors and our buyers solicitors to keep things moving along. I would definitely use Keenans again.
5/5
GoogleKeenan’s have been great selling our house. Jess the photographer made our house look incredible and I was so pleased with how professional and clean the photos looked, it definitely boosted our house viewings! The team have been great in communicating too.
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Questions about Keenans Estate Agents
Which Keenans Estate Agents office has the most reviews?
Blackburn has the most, with 967 reviews rated 4.2 out of 5, followed by Clitheroe with 600.
