5/5
GoogleRating only, no written review.
Agent replied · 20 January 2024
Thanks Ed we trust you had an amazing experience
Trusted Agent profile · Lancashire
Keenans Estate Agents in Blackburn and Clitheroe
★★★★★
1,065 reviews across 2 offices and 3 platforms
Keenans Estate Agents has two offices, in Blackburn and Clitheroe (Lancashire). Together they have 1,065 reviews on three platforms, rated 4.2 out of 5 overall.
Our offices
Keenans Estate Agents's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 534 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
5/5
Googleeverything dealt with effiecienlty the progression team have been excellent cant fault them well done 5 stars
Agent replied · 20 January 2024
Thank you for your review Ian - we are glad to hear of your 5 star customer experience
5/5
GoogleI have recently viewed a house with George from Keenan’s and he was very informative and knowledgable! I would highly recommend Keenan’s due to this excellent service.
5/5
GoogleAlicja Mogilnicka kept us informed weekly on the sale via calls and email. The house was marketed quickly and multiple views set. All in all a good service with a relatively fast outcome. Will recommend Keenans.
Agent replied · 20 January 2024
Thank you for taking the time Karoline to leave a review, we wish you all the best in your future home
5/5
GoogleI am grateful for the outstanding service I received from Ella Walmsley during the process of buying my new home. Her dedication and expertise made the entire experience smooth and stress-free. From our first meeting, Ella Walmsley demonstrated a deep understanding of the market and a keen eye for properties that matched my preferences. She was always available to answer my questions, promptly respond to emails, and guide me through every step of the home-buying journey. What impressed me the most was Ella's professionalism and attention to detail. Thanks to Ella Walmsley, I am now happily settled in my new home. I highly recommend her services to anyone in search of a dedicated and knowledgeable real estate professional. Five stars all the way!
Agent replied · 20 January 2024
Thank you Abdelrahman for your kind words, we are glad to hear that Ella did such an exceptional job. We wish you the best of luck in your new home
5/5
GoogleI have recently viewed a property with George from the Blackburn office and he was a delight to work with. His enthusiasm really showed and he was very informative and could answer any questions I had about the property. I would highly recommend Keenans for assisting you with your property search and move. Very efficient!
Agent replied · 6 February 2024
Thanks for your review Emily - we’re sure George will be pleased to assist with any further properties you wish to see
5/5
GoogleI can wholeheartedly recommend Keenans to anyone looking to sell their property. From day one, they ensured everything was done to the highest possible standard, from their onboarding process, to the photos and adverts they put out for my property. Despite some complications with the sale, they kept me updated throughout, and nothing was too big of an ask. A special mention to Lewis Chilton who was on top of the sale every step of the way, providing updates the second anything changed. Keenans have an amazing team, across all of their offices, and I simply can't fault them.
Agent replied · 20 January 2024
Thanks Danny for taking the time to leave a review. It was our pleasure to act as your agent. Should you need anything further In the future then Please don’t hesitate to contact us
5/5
GoogleEarly stages with Keenans selling my property but from the first valuation I've found them very polite, professional and the viewings have been coming thick and fast which is really positive for such a short period as the last one had 3 viewings in about 2 months. Really pleased so far, just need to convert into some offers now and all good. Watch this space!!
Agent replied · 20 January 2024
Thank you for your review Lee - fingers crossed we will have you under offer in no time at all
5/5
GoogleHaving arrived in UK early August and looked at 37 houses from Liverpool Northwich, Buxton Macclesfield and Leigh the staff in this office were supportive communicative and friendly without being pushy and an example to many other agents. They understood my odd position and got as much information as I needed to help me make the best decision on the last house I shall buy in this lifetime with a garden I hope ill become a very productive food source .
Agent replied · 20 January 2024
Thank you for your review Patricia . We are glad we have been able to find you your forever home
2/5
GoogleWe purchased our first home with Keenans and also sold my parent's property a few months later. I can't honestly say I'm happy with either dealings. The gent that showed us round our new house was a bit arrogant and didn't seem to know what he was talking about in regards to the area. Kieron though, was very helpful and kept us informed with how things were panning out, but that's as good as it got. The valuator that came to my parent's property was friendly enough, but was so quick and wasn't realistic with the valuation. We put it on the market for a lot less than he reckoned and it ended up proving us right in the end. On the day of signing the contracts, I received a phone call from Keenans asking if I'd taken all the carpets up and removed them from the property. This hadn't been mentioned before, but apparently our buyer wouldn't sign unless they were gone. Keenans had zero sympathy and told us we needed to get them removed ASAP. Fast forward to when we put our house on the market, we actually phoned Keenans to come and give us a valuation. Another company came in a week before Keenans could, so we went with them, but were then bombarded with calls nearly every week asking how things were going, which reeks of desperation.NegativeQuality, Value
3/5
GoogleRating only, no written review.
1/5
GoogleI have tried emailing the office twice with no reply and also tried calling but after holding for 10 minutes listening to recorded messages about how they care about customer service I hung up.
1/5
GoogleWe did not feel supported by Ella. We constantly had to chase everything and felt she never pushed anything forward. She was off work on two occasions and did not respond to e mails in a timely manner. Alicia supported us on one occasion when Ella was off and she was brilliant. We felt that driving sales was not one of Ellas strengths. We have sold and bought houses over the years and have never felt dissatisfied with an estate agent previously. I would never use Keenan's to represent me in any future sales or purchases.
5/5
GoogleI would like to say what a pleasure it is to have had Miannah and George from the Blackburn branch to have taken us through the selling process so far up to us accepting an offer. They have been so professional, pleasant and friendly and never too busy to give us their full attention. They are an absolute credit to Keenans. In fact, everyone I have dealt with at both Blackburn and Accrington have been great. We have now been passed to Alicia in the Progression team who introduced herself in a very friendly and professional manner and I am sure she will support us just as well as all the other staff we have encountered. May I just add also that we were extremely pleased with the photographs that Jess took of our property at the start of our journey!
Agent replied · 20 January 2024
Thank you Diane for taking the time to leave a review. It was a pleasure to act as your chosen Estate Agent , should you need us in the future we are only at the end of the phone
5/5
GoogleAmazing service - Alicija was fantastic as was Jonny and our viewer thanks for everything
5/5
GoogleWe can't thank Emily and the team at Keenans' enough. They have been informative and helpful throughout the whole process and helped keep out stress levels down! I have no hesitation in recommending them and would definitely use them in the future (if I ever decide to move again).
4/5
GoogleVery helpful!
5/5
GoogleA great estate agents.. willing to help out wherever they can and thanks for your help guys 👍👍 …
5/5
GoogleThe agent was wonderful,just a shame she was let down by the state of the van we went to view.
5/5
GoogleI would highly recommend Keenans Estate agents. Having sold 2 properties with them in the past year I can say that they were always professional, helpful and very efficient with their services. A big thank you to the CLITHEROE office and especially Ella who always kept in touch and reassured me as to how the sales were progressing.
5/5
GoogleRating only, no written review.
1/5
GoogleSpoke to Jonathan in relation to property I viewed .not very nice man to speak to very rude man. Basically doesn't know how to speak to customers. He makes things up. Unfortunately i definitely not recommended this estate agent. The guys don't know how to make a sale.they just fob customers off. I would go somewhere else if I wanted to sell.
5/5
GoogleHi! I just want to say a massive thank you to Mollie (Keenan’s- Clitheroe I believe?) who came to take photos of our house today to go on the market. She was soo helpful and kind and went above and beyond to help me out as I had my baby and toddler at home too. She helped me move to some bits and kindly moved them back off her own accord. Thank you so much! You made it such an easy process which I really didn’t think it was going to be! I can’t wait to see the photos when our house goes live. Thank you Mollie and Keenan’s. Jess :)
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Questions about Keenans Estate Agents
Which Keenans Estate Agents office has the most reviews?
Blackburn has the most, with 967 reviews rated 4.2 out of 5, followed by Clitheroe with 600.
