Trusted Agent profile
★★★★★
149 reviews across 2 offices and 1 platform
Joseph Casson Estate Agency has two offices, in Bridgwater and Taunton. Together they have 149 reviews on 1 platform, rated 4.7 out of 5 overall.
149
Reviews on Google
All 2 offices
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Joseph Casson Estate Agency's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleA big thank you to Joseph Casson Agency for all their help and support. I really appreciate the professionalism, communication, and effort they put in throughout the process. I’m very grateful for their service and would happily recommend them to others.
5/5
GoogleHayden is very helpful, thank you for giving us this house.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
Googlegreat service! Highly recommended
Thank you Josh! Congratulations on your purchase.
1/5
Google⭐ 1/5, Extremely disappointing experience I am extremely disappointed with the way we were treated by this estate agency. We approached them simply because we wanted to sell our home. After initially dealing with us, the agency suddenly refused to proceed with marketing our property because of an issue relating to my personal financial history, something which, in my view, had absolutely nothing to do with instructing an estate agent to sell a property. What concerned me even more was the complete lack of communication afterwards. I sent emails asking for a proper explanation and also contacted their head office. My emails were either ignored or left without any meaningful response. I simply wanted someone to explain clearly why they were refusing to act for us and what relevance the issue they had raised had to the sale of our home. Instead, we were left feeling dismissed and judged, without a clear and satisfactory explanation. I find the whole experience extremely unprofessional. If a company decides that it does not want someone's business, particularly after initially progressing matters, I believe the very least it should do is communicate properly, explain its decision transparently and respond to legitimate questions. The way this was handled has left me with serious concerns about how customers are assessed and treated by this agency. Based on my personal experience, I would not recommend them. Thank you for your response. However, I feel that it actually reinforces several of the concerns raised in my original review. At no point was I given a clear and specific explanation as to what exactly prevented your agency from acting for me. Referring publicly to “a number of issues” identified during ID and Anti-Money Laundering (AML) verification, without explaining what those issues actually were, is extremely vague and concerning. I fully understand that estate agents have legal obligations regarding AML checks. However, I was instructing your agency to sell my property, not applying for finance or attempting to purchase a property. I provided the information requested from me, and if there was a genuine legal, regulatory or insurance-related reason why you could not act for me, I would have expected this to be clearly and professionally communicated to me privately. Instead, I repeatedly attempted to obtain an explanation. I contacted the agency and also contacted your head office, yet I received no meaningful clarification. This lack of communication was one of the main reasons I decided to leave my review. I am also concerned that your public response now refers to alleged “issues” relating to my personal ID and AML verification. I do not believe it is appropriate to publicly disclose or imply potentially sensitive information concerning an individual client's verification process simply because they have left a negative review. I would also like to correct an important factual point in your response. There was only a visit to my property. The photographs, virtual tour and floorplan referred to in your response were not completed. Therefore, I do not accept the suggestion that considerable time and resources had already been invested in preparing my property for marketing or that substantial costs had been incurred in relation to those services. This situation also raises a very reasonable question: if there genuinely were issues significant enough to prevent your agency from acting for me, why were these not identified and clearly communicated before arranging a visit to my property? My review reflects my genuine experience with your agency. I am entitled to describe that experience and the way in which the matter was handled. I would still welcome a clear, written and private explanation of the specific basis on which my instruction was declined, rather than vague public references to “a number of issues”, internal policies, insurers and AML procedures.
Good morning, we are disappointed to see that you have left this review, particularly as we believe we had addressed this matter directly and privately with you. As you are aware, a number of issues were identified during the ID and Anti-Money Laundering (AML) verification process. In accordance with our legal obligations, internal policies, and the requirements set by our insurers and PropertyMark, we unfortunately had no option but to decline your instruction. We fully appreciate that this decision may have been upsetting and frustrating. However there regulations are in place to protect all parties, and we are required to adhere to them without exception. Prior to reaching this decision, we had already invested considerable time and resources in preparing your property for marketing, including attending the property, taking photographs, creating a virtual tour, and producing a floorplan. As a result, we have incurred costs that we are unable to recover. We have already recommended you speak to a larger, cooperate estate agent which may have different insurance and AML verification policies. Despite this outcome, we genuinely wish you every success with your future plans and your move abroad.
5/5
GoogleI recently purchased a property through Joseph Casson Estate Agents in Bridgwater, and I couldn't be happier with the service I received. From the very beginning, the team were incredibly friendly, professional, and helpful throughout the entire buying process. Buying a property can be stressful at times, but they were always on hand to answer any questions, provide updates, and offer reassurance whenever needed. Their communication was excellent, and they made sure everything progressed as smoothly as possible, a special thanks to Haydon and Joe. I would highly recommend Joseph Casson Estate Agents to anyone looking to buy or sell a property. Thank you to the whole team for making my property purchase such a positive experience.
5/5
GoogleI used Joe Casson for my sale & purchase & they were extremely professional from the start. They were always available if I had any issues or questions, the level of detail in the service that they provided cannot be faulted & I would definitely recommend.
5/5
GoogleWe had a fantastic experience with the team who handled the sale of our house. From the initial valuation through to completion, they were professional, friendly and incredibly helpful. The whole process was very smooth, and we were kept updated throughout. Everyone we dealt with was responsive, approachable and genuinely invested in making the sale as straightforward as possible. We are really grateful to the whole team for making the sale of our house such a positive experience. We would absolutely recommend them to anyone looking to sell their home. Thank you for all your hard work and support!
Thank you Asha! Congratulations on the completion of your sale today! Joe
5/5
GoogleGreat service. friendly and helpful
Thanks Korben. Congratulations on your move!
5/5
GoogleWe had a fantastic experience selling our home with this Joseph Casson! After trying to sell with a different agent last year, the difference was incredible. Our house sold on the very first viewing, and the whole process was smooth from start to finish. Everyone we dealt with was so friendly, helpful, and efficient, and nothing ever felt like too much trouble. We couldn’t recommend them more highly. Thank you for making what can be a stressful process so easy!
Thank for your review Danielle! Congratulations on your recent move!
5/5
GoogleGreat communication, easy to deal with and professional.
Thank you for your review Tom! Congratulations on your move!!
5/5
GoogleRating only, no written review.
Thank you James! Congratulations on your move today!
5/5
GoogleI can’t recommend Joseph Casson Estate Agents enough. They got my house on the market very quickly and supported me through the entire process from start to finish. Nothing was ever too much trouble, and they were always available to answer questions, keep me updated, and offer reassurance when things became stressful. A special thank you to the sales team Gab for the quick sale and especially to Hayden in the after-sales team. Your communication, support and professionalism made a huge difference and helped make the whole experience much easier. They sold my property quickly and were genuinely supportive throughout. I really appreciate everything the team did for me and wouldn’t hesitate to recommend Joseph Casson to anyone looking to buy or sell a home. Thank you again. Kim Organ
Thank you for your review Kim! I hope you are settling quickly into your new home. Joe
5/5
GoogleCouldn’t be more friendly, helpful, or understanding of what I needed and was looking for. They did an amazing job with selling my property, and supporting me through the process. Thank you so much!
Thank you for your review Chloe! Congratulations on your move. Joe
1/5
GoogleI wouldn’t recommend this estate agent, we wanted to view a property on the market with them, wouldn’t let us view it as wasn’t on the market or had valuation, emailed them to ask them to value our property and had no reply, we chased them about viewing a property we liked for them to never return our calls. So avoid at all costs!! We have recently sold with another local estate agent.
Hi Alison. Our homeowners decide who can (and can’t view) their home and unfortunately some stipulate that viewers must at least be on the market prior to viewing, others ask for viewers to be sold. Most are happy with any serious viewer visiting regardless of how advanced they are in their journey. It’s their decision and we would advised you of this and invited you to. One back to us when you were further progressed. Regarding your comments about calls, we have a system in place to insure all calls and emails are responded to. So I know for a fact that we would have returned your calls and email. Congratulations on your sale and we wish you all the best with your move. Joe
5/5
GoogleRating only, no written review.
Thank you Jack. Congratulations on your move today!
5/5
GoogleExcellent service, lovely people. Thank you
Hi Kym & Freddie, thank you so much for your review! Congratulations on your move!
5/5
GoogleI have worked with Joseph Casson in a professional capacity and have always found them to be knowledgeable, reliable and professional. Their understanding of the local market is excellent, and they consistently provide clear, practical advice. It’s clear they take pride in delivering a high level of service. I would confidently recommend them to anyone seeking a professional and well-informed estate agent.
5/5
GoogleWe had a fantastic experience with Joseph Casson for our house purchase. The entire team was professional, responsive, and supportive throughout the whole process. A special thanks to Gabe and Haydon for their exceptional help, their communication and guidance made a huge difference in getting us across the finish line. Highly recommend their services to anyone looking to buy a home.
Thank you so much for your review! Congratulations on your house purchase!
5/5
GoogleGreat service. Would definitely recommend!
Hi Mollie, thank you so much for leaving a review! Congratulations on your move!
5/5
GoogleExcellent service from Joseph Casson all staff were very helpful at all stages. Would recommend.
Thank you Jason, congratulations on your move!
5/5
GoogleWe had a fantastic experience with Joseph Casson throughout our first home buying journey. Although the process took around six months, Haydon, Gabe, and the rest of the team supported us every step of the way and made a long, sometimes stressful process much easier to navigate. A special thank you to Haydon, who was outstanding throughout. He kept us informed with regular updates, always on hand to answer our questions, and worked tirelessly to keep everything progressing. His professionalism, communication, and dedication gave us confidence from start to finish. We’re incredibly grateful for all their hard work and support in helping us finally complete our purchase. We wouldn’t hesitate to recommend Joseph Casson to anyone looking to buy or sell a home. Thank you again, Haydon and team.
Thank you for your review! That means the world to us! Congratulations on your recent move!
5/5
GoogleExcellent service from everyone I dealt with at Joseph Cassons would highly recommend
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Bridgwater has the most, with 138 reviews rated 4.7 out of 5, followed by Taunton with 11.
The two Joseph Casson Estate Agency offices, by town:
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