John Hilton and Co estate agents in Brighton and Rottingdean

Dear Arundel Street tenants, You came to the office earlier this year to discuss your security deposit and we spent quite a lot of time explaining the situation, the legalities, what John Hilton were doing to help you guys and therefore we feel that your reviews are unfair as we were trying to recoup money for you all. As you are aware one the joint tenants did not pay a portion of the rent at the house, the property was not left in a good condition, required a deep clean, decoration, rubbish removal and repairs which exceeded the security deposit held. We explained that the tenant who was behind on the rent is on a payment plan with John Hilton. As all tenants are jointly and severally liable the landlord may withhold the deposit as compensation for the losses caused due to damage, cleaning and unpaid rent and may also pursue any tenant for monies owed; which John Hilton felt was unfair to the other tenants who had paid the rent. John Hilton were trying to recoup some of the monies in unpaid rent for the other tenants once the rent has been paid on the payment plan. This is why we feel that your review is unfair and a little harsh. We understand your frustrations but feel that this shouldn't be directed at us.

Dear Arundel Street tenants, You came to the office earlier this year to discuss your security deposit and we spent quite a lot of time explaining the situation, the legalities, what John Hilton were doing to help you guys and therefore we feel that your reviews are unfair as we were trying to recoup money for you all. As you are aware one the joint tenants did not pay a portion of the rent at the house, the property was not left in a good condition, required a deep clean, decoration, rubbish removal and repairs which exceeded the security deposit held. We explained that the tenant who was behind on the rent is on a payment plan with John Hilton. As all tenants are jointly and severally liable the landlord may withhold the deposit as compensation for the losses caused due to damage, cleaning and unpaid rent and may also pursue any tenant for monies owed; which John Hilton felt was unfair to the other tenants who had paid the rent. John Hilton were trying to recoup some of the monies in unpaid rent for the other tenants once the rent has been paid on the payment plan. This is why we feel that your review is unfair and a little harsh. We understand your frustrations but feel that this shouldn't be directed at us.

Dear Arundel Street tenants, You came to the office earlier this year to discuss your security deposit and we spent quite a lot of time explaining the situation, the legalities, what John Hilton were doing to help you guys and therefore we feel that your reviews are unfair as we were trying to recoup money for you all. As you are aware one the joint tenants did not pay a portion of the rent at the house, the property was not left in a good condition, required a deep clean, decoration, rubbish removal and repairs which exceeded the security deposit held. We explained that the tenant who was behind on the rent is on a payment plan with John Hilton. As all tenants are jointly and severally liable the landlord may withhold the deposit as compensation for the losses caused due to damage, cleaning and unpaid rent and may also pursue any tenant for monies owed; which John Hilton felt was unfair to the other tenants who had paid the rent. John Hilton were trying to recoup some of the monies in unpaid rent for the other tenants once the rent has been paid on the payment plan. This is why we feel that your review is unfair and a little harsh. We understand your frustrations but feel that this shouldn't be directed at us.

Dear Arundel Street tenants, You came to the office earlier this year to discuss your security deposit and we spent quite a lot of time explaining the situation, the legalities, what John Hilton were doing to help you guys and therefore we feel that your reviews are unfair as we were trying to recoup money for you all. As you are aware one the joint tenants did not pay a portion of the rent at the house, the property was not left in a good condition, required a deep clean, decoration, rubbish removal and repairs which exceeded the security deposit held. We explained that the tenant who was behind on the rent is on a payment plan with John Hilton. As all tenants are jointly and severally liable the landlord may withhold the deposit as compensation for the losses caused due to damage, cleaning and unpaid rent and may also pursue any tenant for monies owed; which John Hilton felt was unfair to the other tenants who had paid the rent. John Hilton were trying to recoup some of the monies in unpaid rent for the other tenants once the rent has been paid on the payment plan. This is why we feel that your review is unfair and a little harsh. We understand your frustrations but feel that this shouldn't be directed at us.

Wish you all the best in your new home

Dear Arundel Street tenants, You came to the office earlier this year to discuss your security deposit and we spent quite a lot of time explaining the situation, the legalities, what John Hilton were doing to help you guys and therefore we feel that your reviews are unfair as we were trying to recoup money for you all. As you are aware one the joint tenants did not pay a portion of the rent at the house, the property was not left in a good condition, required a deep clean, decoration, rubbish removal and repairs which exceeded the security deposit held. We explained that the tenant who was behind on the rent is on a payment plan with John Hilton. As all tenants are jointly and severally liable the landlord may withhold the deposit as compensation for the losses caused due to damage, cleaning and unpaid rent and may also pursue any tenant for monies owed; which John Hilton felt was unfair to the other tenants who had paid the rent. John Hilton were trying to recoup some of the monies in unpaid rent for the other tenants once the rent has been paid on the payment plan. This is why we feel that your review is unfair and a little harsh. We understand your frustrations but feel that this shouldn't be directed at us.

Dear hazel, I feel that your comments are misleading and to give a true account of events: with regards to your deposit the charges were “proposed” and not taken. We have made many attempts to contact yourself but calls have not been returned so we are unable to assist if we are being ignored. As you are aware the rent was increased as you requested that your boyfriend move in; as the rent was previously below the market rate and as a single occupant the landlord requested a fair increase so the rent was closer to the market level and for both occupants names to be put on the new tenancy agreement. Check out fees were included in the tenancy which you signed and at no point was this brought up before signing the legal agreement. I’m confused as to why you would leave this review as when I ran into you in your place of work you raved about what a great agency we were, we’ve helped you out with contractors when you had person bits you wanted done to the flat. Dealing with the deposit return is always the worst part of the job, if we could hand the deposit back in full it would make our jobs so much more pleasant, but where does that leave landlords? Out of pocket I’m afraid. As I said were always happy to discuss proposed deductions however communication is a two way street

Many thanks for your kind words

Thank you for your review and hope you are happy in your new home

Was a tough sale to get through but glad we got it over the line. Appreciate the review, thank you.

Hi Davide, I feel that this is an unfair comment as 75% the deposit was returned in this case. The house was left dirty and required a professional clean, also a contribution was withheld towards stained mattresses which are not fair wear and tear. Deposit returns can be a contentious issue however the house was professionally cleaned when you moved in and needed to be returned to the same standard. I contacted the lead tenant of the house who was a tenant of ours for 3 years and she was very pleased with our service and disappointed that you have made such a retaliatory comment

Hi Demos, thank you for your comments and we appreciate and understand your frustration. 2015 was the first year John Hilton's were asked to find tenants for Gary’s properties on a tenant find only service and for him to self manage as the landlord. We were advised that the houses would be professionally cleaned, any rubbish removed, broken items repaired/replaced and gardens tidied before tenants took up occupancy. Unfortunately this was found not to be the case and the houses were not left as promised. John Hilton's were hugely let down by the landlord and were left to try and help disgruntled tenants and guarantors with no power to rectify these issues and a landlord with a dismissive attitude. Due to our experience with Gary we have refused to have any further dealings in letting his properties as we feel that promises and assurances to us were not upheld. We fully appreciate that you may have experienced issues during your tenancy, however this is not in anyway connected to John Hilton's and we feel that your dissatisfaction and frustrations are misdirected at our company

Many thanks for your kind words and we wish you all the best

Thank you for your review and we hope you are very happy in your new home

Hi Anna, yes there was a small stain on the underside of your mattress which was cleaned but unfortunately it could not be fully removed. The reason for the delay in replacement was because the office had great difficulty in getting hold of you and we called many times to arrange a property visit. The mattress had been sanitised therefore we do not see a reason why you could not sleep in your room. Once we had the opportunity to check the mattress and obtain authorisation from the landlord it was quickly replaced

Thank you for your review and we hope you are happy in your new home. Hopefully the stress was worth it!

Hi Andy, thank you for your review. Unfortunately when we were marketing your property last year, like you say the market was a bit flat and the property wasn't attracting a massive amount of interest at that particular time. We used professional photography and also listed as a Premium Listing on Rightmove to increase exposure to the market. I would disagree that we are not pro-active. We do a lot of work behind the scenes which you may not be aware of pushing properties to potential buyers with a tight follow up system in place. We regularly come up in the top 3 of property's sold in the BN1 and BN2 areas according to Rightmove Stat's and feel your comment regarding "business nous" is a little harsh. I am sorry we were unable to assist with the sale on this particular occasion but we generally sell a very high percentage of what we take on for sale. We wish you all the best in your new home. Kind regards Marius