Trusted Agent profile
★★★★★
393 reviews across 2 offices and 1 platform
John Hilton and Co has two offices, in Brighton and Rottingdean. Together they have 393 reviews on 1 platform, rated 4.4 out of 5 overall.
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John Hilton and Co's two offices, most reviewed first. Each has its own page.
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5/5
GoogleRobert noted what I wanted and on the same day such a property came on the market, he got in touch and got the ball rolling. Without his responsive and thoughtful action I might have missed out. This is the second time I'm leaving a review for Hiltons, the first was when I sold and this time is I'm buying. Both times its 5 stars and that goes throughout the team.PositiveResponsiveness
Thanks Teji and glad you beat the Stamp Duty Holiday deadline
5/5
GoogleHad to liaise with Jerry as our rented flat was leaking water to their tenants' flat below. Was very responsive, on time and kept me well informed of access required and next steps. He treated the repair as if the flat we were staying in was one of his own. Excellent with communication and very polite and calm. I'd say a credit to Hiltons.PositiveResponsiveness, Professionalism
Thank you for your taking the time to leave a review for Jerry it’s very much appreciated.
1/5
GoogleRating only, no written review.
Hi Ricky, not sure why you have left us 1 star? Perhaps you could email sales@johnhiltons.co.uk to elaborate?
1/5
GoogleRating only, no written review.
Hi Dan, not sure why you have left us 1 star? Perhaps you could email sales@johnhiltons.co.uk to elaborate?
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for your review
5/5
GoogleVery professional and polite. As a previous tenant I have nothing negative to say about my time with them.
Thank you Simon
5/5
GoogleTraditional estate agents who offer excellent service to their clients. Good communication. Highly recommended
1/5
GoogleOur tenancy ended late August and our deposits were supposed to be returned after 10 workings days (all the paperwork signed) and after tireless amounts of calls saying they'll get someone to look into it they eventually did when i mentioned legal action against them (Deposit returned around late October. We were also charged £40 for rubbish removal which belong to the landlord (mattress). I still haven't heard back from them about the £40 dispute but I've given up at this point. If you're looking to rent then I'd say deal directly with the landlords themselves and don't bother with these agencies because they are so much hassle when it doesn't need to be.
Dear Huseyin, we appreciate your comments and we apologise for any delay in facilitating your deposit return. Having looked into the matter we can see that your undisputed deposit was returned in September and it can take a little time to finalise any deposit money which is in dispute due to liaising with the landlord and obtaining their consent. Dealing with the deposit return can be a contentious part of the tenancy and John Hilton take time to investigate disputes so we are acting fairly to our tenants as well as Landlords. Kind regards John Hilton
5/5
GoogleWe've used Edward, Marius, Tracey and team for the last few years when we have wanted to sell property. Their valuations are always realistic and call backs are always speedy.
Thank you Edward
5/5
GoogleI’m very pleased with the apartment I rented. Bright and nice, it was one of the good things of 2020. Also, the process was all smooth, very attentive, nice and very quick to answer. The staff is also super nice and very professional. Big thank you for all the process, time in the house, and nice environment.PositiveProfessionalism
Thank you for your feedback and we are pleased to hear you had a positive experience with John Hilton’s
5/5
GoogleI could not be more pleased with the service I received from this company while buying a house. Throughout the pandemic and lockdown they kept in contact with me, kept me informed, fought my corner and got things done! I always felt listened to and like they understood my frustrations (and generally shared them!) thanks so much Tracy and Tom for all your help.
Thank you Amanda. We hope you will be very happy in your new home.
5/5
GoogleFantastic Agents that have gone the extra mile everytime i've used them over the years. Tracy and Marius are outstanding and very professional throughout the whole process. Couldnt recommend this company enough. They both made selling and buying property stress free!PositiveResponsiveness, Quality, Professionalism, Value
Thanks John for your kind words it’s appreciated.
1/5
GoogleOur tenancy ended in September 2020 and our deposits were supposed to be returned after 10 workings days. We received an update on our deposit in late October and disputed the deposit amount. We have sent numerous emails but we have not heard back from anyone. It's almost February and the agency still keeps our money in the amount of $1925.01. We will have to escalate this matter to the Small Claims Court. DO NOT RECOMMEND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!NegativeResponsiveness, Quality, Professionalism, Value
2/5
GoogleI’m sure JH are a great company if you’re not a student. Looking through the reviews I can see most of the poor rated reviews are from tenants There’s a clear pattern. No major issues throughout our 2 year tenancy all inspections deemed fine no problems from JH and no queries from us as tenant. However, since we moved out 2nd September 2020 it has been nothing but hassle. I am still awaiting some of our deposit back and today is December 15th. Our first sum of money agreed from the deposit we were told would take up to 14 days to show in our bank account. 14 days later I phoned up as no money had been sent to the account, only to be told it would be sent out that today. Unacceptable to hold onto deposit money when we had been told it had already been sent 2 weeks prior. 1 of 2 reasons - a lack of communication between colleagues or a lack of urgency in the office to get things done and meet deadlines. At the end of November I was assured and had in an email that the remaining final balance that had been agreed would be paid into the account the end of November. December 8th still no money paid in so yet again I find myself calling up due to JHs failure to once again meet their deadline. After it had all been checked I was told the money would be sent that day (9/12/20). 15/12/20 still no money and after what I hope is my last phone call today things should be sorted. A lovely lady answered the phone and tried to be as helpful as possible however I was told it had been sent to a Lloyds account, which is not the correct account, of course I panic as the money has therefore been sent to the wrong place. I was also told the money had been sent Saturday 12/12/20 - yet I called 9/12/20 meaning it had been a further 72 hours before anyone had actually sent the money - again lack of urgency. She puts me onto a colleague who reads out the details - they are correct? I apologise for getting angry however state your colleague said it was Lloyds bank which is wrong. I then get shouted ‘IT IS YOUR FAULT THEN’ - how is it my fault for your colleague making a mistake when reading and your incompetence and your failure to meet a previous 2 deadlines regarding my money? This is not compensation or money being sent out of good will it is MY money, OUR money and you are withholding it - I am fully within my right to get agitated and annoyed after a full day of working in a school during a pandemic and still having to phone you up and discuss where the money is ... again. I understand you are often at the discretion of the landlord of the property however the service we as tenants have received and the rudeness of some staff during the final few calls is unacceptable. It is MY money you have and MY time you are wasting and after 75 working days I am fully within my right to be getting a little annoyed at the service you are currently providing.
Dear Lauren, after looking into your comments the reason for the delay in returning your undisputed deposit was due to incorrect bank details being provided, which can easily happen and delayed the return. The landlord of this property was not prepared to negotiate on charges and we advised raising a dispute with the company where your deposit was protected for a third party adjudication which was declined. We appreciate that returning your deposit took some time and when a landlord is not prepared to negotiate on any charges as the Agent we cannot overrule their decision; taking a dispute to adjudication is always the best course of action. We apologise if there was stress added to the situation from communication on our side which is being investigated further.
1/5
GoogleANY STUDENTS DO NOT USE JOHN HILTONS! I have just been through the worst process with this estate agent to get our deposits back. Our tenancy ended on august 21st and now nearly 4 months later have we just received most of our money back. This company give students no support, even though they are meant to be agents for both parties. There is no respect for students as we had emails and phone calls ignored for weeks on end and parents had to get involved in order to get answers.NegativeResponsiveness, Professionalism
Dear Maisie, we have looked into your comments and we can see that there was a delay in returning your initial undisputed deposit however it was not 4 months and was 6 weeks. Due to disputing some of the landlord charges and going back and forth between yourselves and the landlord it did take longer to come to an amicable agreement and we appreciate that this took longer than the process should have taken and we apologise for the delay. When facilitating the deposit return it can be a time consuming process to come to an agreement which can cause distress and animosity which is not our purpose. In this instance our hands were tied as we are instructed by the landlord to make certain charges.
5/5
GoogleAs a Conveyancer, I've worked with Tom Coffey at John Hiltons on multiple occasions and he is always a pleasure to work with. Professional and responsive, he excels at keeping a chain together and making sure everyone can meet a tight or sudden deadline, whilst also understanding the needs and process of Conveyancing as well (sometimes a rarity!). Looking forward to working with Tom again in the future!PositiveResponsiveness, Professionalism
Tom will appreciate the recognition especially coming from a conveyancing solicitor. Hopefully there will be plenty more in the future.
5/5
GoogleWe recently bought a new home through John Hilton. We would thoroughly recommend the friendly and professional service. Marius and Tracey could not do enough to make the purchase as easy as possible.PositiveResponsiveness, Professionalism
Thank you for your review it’s much appreciated. We hope you will be very happy in your new home.
5/5
GoogleFrom the moment of valuation through the entirely arduous process of finding the right person for our probate sale, the team at John Hilton were tenacious, patient, professional, lovely and went above and beyond especially when you consider their fees. It very much felt like they were on the same team and we couldn’t have asked for a nicer group of people to guide and mentor us through the process. Gratitude doesn’t even begin to describe our feelings toward the team. If you want an estate agent that is on your side from day one, this is it.
Thank you Ross much appreciated
1/5
GoogleI do not recommend this agency, ESPECIALLY for students. At the start of our tenancy we had a bathroom with a rusty radiator which we were told would be replaced. It was never replaced. At the end of our tenancy we received poor communication with the agency about whether a checkout report had been conducted and when we would get our deposit. We phoned them multiple times and were promised that we would get email confirmation from the deposit team, to which we did not. We also sent multiple emails which did not get responses. After approx. a month of the end of tenancy we raised a dispute with the deposit insurance company. This was the first time that John Hilton decided to respond properly to us and send us the check out report. When agreeing upon the deposit amount they tried to make us pay for certain things that were either already cleaned to the check-in standard (as stated on the check-out report) or were not our responsibility (as stated in our contract). After a lot of back and forthing our deposit was only released approx. 2 months after the end of our contract.NegativeResponsiveness, Quality, Professionalism, Value
We apologise for the delayed return of your security deposit and we appreciate that communication was poor in this instance and we have put in measures in place moving forward to improve our service and processes. We understand that an amicable agreement on the return of the deposit was reached by all parties in this instance. Kind regards John Hilton
5/5
GoogleWe have just exchanged on our first house and had a great experience with John Hilton! Tracey showed us round and was so lovely and genuine. Once our offer was accepted Tom liaised with both the vendors and ourselves and was also quick to respond and really positive- Both of them helped what could have been a stressful process go very smoothly and very fast- Thank you both!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe recently bought our house from John Hilton’s and both my partner and I were very happy with the agents we were in touch with - namely Tom and Marius. The process was complicated and stressful towards the end (through no one's fault), and the staff at JH's were very proactive, reassuring and kind, even though we were not technically their clients. Though I cannot imagine wanting to sell our beautiful new house, we would definitely go through John Hilton if we did.PositiveResponsiveness, Professionalism
Hi Cecilia, we were happy to get the sale over the line under tricky circumstances and hope you got to enjoy your first Christmas in your new home.
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Brighton has the most, with 346 reviews rated 4.4 out of 5, followed by Rottingdean with 47.
The two John Hilton and Co offices, by town:
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